SUMMARY:

• 15+ years’ Business and Information Management systems experience as a full time employee and contract temporary employee for large scale enterprise SDLC projects.
• Captured and documented requirements, scenarios / stories, and exception handling business rules.
• Individual contributor for on premise application upgrades, SaaS product releases, mainframe legacy green screen change requests, and client - server platform upgrades / data migrations.
• Research and analyze current processes and systems, identify and bridge gaps between Business product needs and existing functions. Communicate to software engineering / developers.
• Liaison to Line of Business (LOB) Stakeholders, Product Owners, and support teams to identify current state and document future state for e-Commerce Business-to-Business (B2B) extranets.
• Research and document process workflows, system flowcharts, and data lineage from internal data sources and external third party H2H data sources. (IBM, big data, batch processing)
• Document software process flowcharts, cross-functional workflows, use cases, product requirements, data mapping specifications, user page navigation for client-server, RDBMS, applications.
• Captured and documented role-based activities, gap analysis, risks, issues, controls, current (As-Is) and proposed (To-Be) process mapping (flowcharts, swim lanes), UML diagrams, user stories, use cases, manual test cases, requirements traceability matrix.
• Document requirements, user stories, use cases, preconditions, test cases, priorities, and dependencies for automating workflow and data flow and process automation processes; Request thru Archive.
• Consulted with Product Owners to create and update Product backlog, project artifacts, and release roadmaps. (Agile Scrum, Waterfall, RUP)
• Develop understanding and document current legacy flowcharts / processes and web-based tools for gap analysis and continuous process improvement. (MS Visio)
• Interviewed Product Owners, job-shadowed users and support teams to produce clear, concise documentation and cross-functional process and procedures lane diagrams (MS Visio).
• Document role based activities, gap analysis, current (As-Is) and future (To-Be) process mapping, UML diagrams, User Acceptance Testing (UAT) scenarios, and report access requirements.
• Research and document system flowcharts and data flows from internal data sources and third party (H2H) data sources.
• Proficient in MS Visio, MS Project, MS SharePoint, MS Office (Excel, PowerPoint, Outlook).
• Experience writing SQL queries for source to screen testing for system changes and platform conversions. (User Acceptance Testing - UAT, ETL, PL/SQL for Oracle Financials, PeopleSoft Financials v8.9, Siebel Sybase, IBM DB2, T-SQL Server Reporting Services - SSRS, MS Access, Cognos BI Reports, Crystal Reports, relational database, RDBMS)

PROFESSIONAL EXPERIENCE:

Management Analyst

Confidential

Responsibilities:

• Analyze and create “what-if” scenarios for stock options and ETF investment strategies.
• Manage accounting and project tasks for real estate / property investment. (MS Excel, MS Office)

Confidential, Chicago, IL

Process Analyst

Responsibilities:

• Captured and documented cross-functional current and future workflow processes and standard
• Operating procedure (SOP) diagrams. (information systems, process diagrams)
• Identified and managed task timeline / Gantt chart, for team. (MS Excel)
• Documented detail requirements, User Interface (UI) screen shot markups, gap analysis, Data
• Element mapping, User Acceptance (UAT) test cases, requirements traceability matrix for Provider Network Portal changes. (MS Visio, MS Excel, MS Office 365, Yammer, MS
• SharePoint, MS Outlook, MS PowerPoint, Adobe Acrobat, Agile Sprints for software changes)

Business Analyst

Confidential

Responsibilities:

• Analyze and create “what-if” scenarios for stock options and ETF investment strategies.
• Utilize technical and fundamental analysis tools for portfolio management.
• Manage accounting for real estate / property investment. (MS Excel)

Confidential, Chicago, IL

Process Documentation, Project Management

Responsibilities:

• Researched, analyzed, and interviewed Commercial Bank Card LOB Product Stakeholders.
• Identified and documented standard operating procedures (SOP) and process steps for multiple IT processes.
• Created cross-functional lane diagrams for data analytics visualization tool. (process mapping, MS Visio, MS SharePoint, MS Excel, gap analysis, report consolidation data flow for reporting tools / dashboards, SnagIt, MS Office, MS PowerPoint, MS Outlook)
• Scheduled and facilitated workout sessions with Business Product Managers and technical experts.

Business Analyst

Confidential

Responsibilities:

• Interviewed business owner to capture and document use case scenarios and process workflows for boutique marketing of consumer products to national retailers.
• Create and analyze “what-if” scenarios for stock options and ETF investment strategies. (MS Excel)
• Utilize technical and fundamental analysis tools for account portfolio management.

Confidential, Northbrook, IL

Business Analyst Consultant

Responsibilities:

• Designed and documented current Process workflows (role based cross-functional swim lane diagrams), use stories, functional / non-functional requirements and user acceptance test case scenarios. (MS Visio, SnagIt, MS Office Suite, MS Excel, MS SharePoint 2010, MS Outlook, custom eCommerce B2B Portal)
• Led process mapping work sessions with Product Owners for proposed approvals / signoffs.

Confidential, Evanston, IL

Business Analyst

Responsibilities:

• Elicited and documented requirements for a web-based e-Commerce B2B dealership website application with data integration to a loan management system. (IT financial software, credit e-Forms, credit risk, MS Excel, MS Visio, MS PowerPoint, Clarity IT PMO, SnagIt, User Stories, hybrid-Agile, waterfall, Feature driven development)
• Updated data mapping / specifications for processing data from an external 3rd-party data source. (XML, data warehouse, IBM DB2, RDBMS, meta data, ETL, SDLC, SaaS)

Business Analyst

Confidential

Responsibilities:

• Create and analyze “what-if” scenarios (MS Excel) for stock options and ETF investment strategies.
• Utilize technical and fundamental analysis tools for portfolio account management.

Confidential, Oakbrook, IL

Business Analyst COE / Project Management / User Acceptance Testing

Responsibilities:

• Captured and documented process workflow diagrams, Use Cases, User Acceptance source to screen test Cases, and business requirements for product management application. (process mapping, MS Visio, MS SharePoint, MS Office Suite, MS Outlook, SnagIt, Supply Chain, SAP integration, Data Analytics, MS PowerPoint)
• Hosted webinars with remote global Stakeholders to collaborate on high level product features, business process rules, and detailed functional requirements for of a web-based application.
• Analyzed existing application tool functions, documented gap analysis, functional and meta-data search requirements for a global website application. (Merlin, Oracle Agile PLM - Product Lifecycle Management, PLM testing)
• Managed tasks and project timelines for phased release of new functionality to global markets. (Work-breakdown structure, hybrid- Agile roadmap, MS Project, PMO, Gantt charts)

Confidential, Lincolnshire, IL

Functional Business Analyst

Responsibilities:

• Documented user scenarios, use cases, and business process rules for a new front end data entry tool for Oracle Enterprise Resource Planning ERP and Business Intelligence BI reporting.
• Created MS Visio diagrams, validated to-be business process models (BPM), and proposed wireframes for interface to ERP system. (SDLC, RUP, UML, .NET, XML, RDBMS, client-server, data mart, data warehouse, system operations, Business to Business (B2B) client facing website application, Agile extreme programming (XP).
• Facilitated review sessions and obtained approvals from Stakeholders.

Confidential, Chicago, IL

Functional Business Analyst

Responsibilities:

• Elicited and documented detailed requirements, use cases, and source to screen test cases for complex software upgrade and data migration.
• Tested account data consolidation for month-end and quarter-end close cycles. (Financial reporting, Oracle PeopleSoft Financials v8.9, General Ledger (GL) transactions, Chart of Accounts (COA) mapping, data migration, Data Stage, PL/SQL, data warehouse, ETL, Cognos BI Reports, RDBMS)
• Updated software process flowcharts (MS Visio, Lombardi Blueprint, Business Unit(s) data consolidation for financial reporting), data flow diagrams. (MS Office Suite, SnagIt, MS PowerPoint)
• Led webinars for requirement review sessions and obtained cross-functional Product Owner approvals.

Confidential, Northfield, IL

Business Analyst

Responsibilities:

• Documented Use Cases, Business rules for process automation, process flowchart diagrams, and user role based manual test cases for a custom implementation of third party IT PMO Project Portfolio Management system. (BRD, SnagIt, Rational RequisitePro, Agile RUP, UML, MS Visio, .NET, T-SQL, Casewise Corporate Modeler - BPM, Crystal Reports Designer for BI Analytic reports (OLAP), ERP, Financial Reporting dashboards, IT financial software, MS Project, Gantt Chart, MS SharePoint)
• Designed, documented, and published a Quick Reference Guide (QRG) for a new Portfolio Planning and Resource Management custom build website application. (MS SharePoint, training materials)
• Managed manual test results and issue resolutions with remote QA teams.
• Documented To-Be detailed functional requirements for system upgrade and data conversion; Pacific Edge Program Portfolio Management (PPM) system for the Project Management Office (IT PMO).
• Managed detail requirements and test cases traceability utilizing IBM Rational Requisite Pro tool.