SUMMARY:

Accomplished Information Technology (IT) professional with over 20 years of experience delivering complex technology projects. Excellent analytical and problem solving skills, with proven ability to excel in a variety of project roles. Business Analyst (BA), Certified Scrum Master (CSM) and Certified Software Tester (CSTE) with expertise in Quality Assurance (QA), Quality Control (QC), and all phases of Software Development Life Cycle (SDLC). Extensive experience in both a traditional Waterfall environment as well as an Agile environment.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Served as the liaison between various functional areas and IT Department.
• Documented & translated business requirements into systems specification documentation including but not limited to workflow diagrams and wireframes.
• Created and executed T - SQL queries in order to provide data analysis; evaluated existing reports, created mocks of new reports as well as converting MS Excel report to an online tool.
• Used MS SQL Visual Studio to performed QA within a SQL Server data warehouse; including cubes dimensions & facts.
• Collaborated with developers to determine functionality options and associated level of effort in order to communicate any tradeoffs between usability and cost to the business units.
• Assisted in defining Quality Assurance processed including but not limited to defect tracking, QA tools and deliverables.
• Contributed to successful project implementations by working closely with the project manager to adhere to project plans, resolve issues and coordinate/manage the User Acceptance Testing (UAT) effort.
• Utilized SharePoint to manage project documentation.

Confidential

Senior Agile Business Analyst

Responsibilities:

• Functioned as an IT Subject Matter Expert (SME) for a Confidential / Confidential risk fraud and national security rules-based system.
• Elicited business requirements from Product Owner, Business and user groups.
• Created functional requirements to support the implementation of a rules-based Complex Event Processing rules engine.
• Ensured the team understood requirements to successfully meet business goals.
• Created, prioritized and maintained the product backlog.
• Analyzed data to determine risk, fraud and national security trends.
• Defined detailed user stories with acceptance criteria and assisted with technical design / solutions.
• Created documentation: Definition of Done (DoD), Mock-Ups, Use Cases/Requirements, System Diagrams/Flows, Version Description Documents, Data Management Plans (DMP), System Design Documents (SDD), Interface Control Agreements (ICA), System Administration & Operations Manuals, along with various additional documents.
• Created documentation on SharePoint (Wiki pages).
• Evaluated Structured Query Language (SQL) used to create/update Oracle tables while creating supporting documentation (DMP and ICAs) and evaluating solution.
• Acted as the liaison between the Product Owner, Business SMEs, user groups and the technical / development team.
• Created and maintained a risk / fraud and national security rules catalog.
• Managed tasks for multiple software releases concurrently.
• Identified assumptions / constraints, dependencies and potential risks or issues.
• Facilitated requirements / user story / acceptance criteria sessions and obtained approval from Product Owner.
• Acted as the LeanKit admin (electronic board); created stories, created tasks, monitored board Work In Progress (WIP), updated board layout, archived tasks and user stories, monitored task movement, managed user story movement.
• Created Project Readiness Review artifacts: DoD, Team Process Agreement (Charter), Capability / Features document, along with additional documents.
• Ensured that the team followed Agile development processes (Kanban and Scrum) and acted as backup CSM.
• Created Scrum of Scrum project reports, Burn up Charts and assisted in tracking cycle time along with cumulative flow diagrams.

Confidential

Agile Team Member (Tester / Business Analyst) (Consultant)

Responsibilities:

• Performed QA /QC of the ELIS (web-based / Oracle database) within a Cloud / Continuous Integrated (CI) Delivery Framework.
• Wrote SQL queries / statements in order to test database requirements for the ELIS system.
• Documented and sized user stories, prioritized backlog and created acceptance criteria with input from Product Owner and Business SMEs as a core member of a Confidential Confidential Transformation Program Office (TPO) Electronic Immigration System (ELIS) Agile Team.
• Ensured that the user stories and acceptance criteria met Business need through hands-on demos.
• Functioned as the ELIS Risk Rules / Risk and Fraud QA SME.
• Met challenges of extremely compressed test schedules and environment stability issues to meet several target dates.
• Created and executed automated test scripts within a CI environment.

Confidential

Senior Software System Test Engineer (Consultant)

Responsibilities:

• Supported the QA (SAT) of various Confidential client/server, web-based, back-end and web/services systems.
• Facilitated the CLAIMS4 User Acceptance Testing (UAT) at the Confidential ( Confidential ) in Kansas City, Missouri.
• Tested (QA) the implementation of an advanced entity analytics solution, which included entity resolution and an analysis platform.
• Evaluated UML and use case diagrams to develop test scenarios and to identify system gaps.
• Analyzed and created data for test execution of risk / fraud and national security functionality in collaboration with representatives from external interfacing systems.
• Functioned as the Rules/Risk and Fraud test SME for the Confidential transformation of ELIS.
• Lead Tester and test SME for the Confidential naturalization system (CLAIMS 4: workflow driven system, Oracle database and crystal reports).
• Represented OIT-SAT and presented methodologies during a site visit to the JP Morgan Lockbox in Chicago, IL.

Confidential

Technical Manager / Test Lead

Responsibilities:

• Managed the test team responsible for the SBA IDENT-IAFIS Interoperability testing, provided support for the maintenance testing of the Automated Biometric Identification System (IDENT) and acted as a test SME for the Confidential Enterprise Service Bus (IXM).
• Supported all Test Lead activities which included; planning test resources, using MS Project to create test schedules, test execution (QA), creating test plans/cases/reports, defect tracking, crossing training team, conducting interviews and writing performance reviews.
• Utilized XMLSpy, Putty, Toad and various proprietary tools in support of test execution (test data created included: XML files/SOAP messages, XOP, biometric data using Wavelet Scalar Quantization (WSQ) and Electronic Fingerprint Transmission Specification (EFTS) files. Testing included XML message validation against Schema/SOAP/WSDL).
• Defined the test framework to support testing in a Service Orientated Architecture (SOA) environment and conducted back-end testing in a workflow driven UNIX environment/Oracle database. Participated in Project Management Profession (PMP) training.
• Participated/facilitated requirements reviews to ensure traceability to test cases.

Confidential

Senior Software Test Engineer

Responsibilities:

• Provided IT QA / QC for various Confidential Client/Server, Mainframe and Web based applications as a member of the Information Technology Application Service (ITAS) test team.
• Facilitated Test Readiness Reviews (TRRs) according to the Confidential ’s Rational Unified Process (RUP) guidelines.
• Created test plans (included resource allocation, test scripts/cases, risks/constraints, level of effort and test schedules), executed test cases generated test reports.
• Responsible for issue acknowledgement and the tracking of defects through resolution.
• Utilize TestDirector 7.6 for developing test cases and test scripts, creating test sets, managing test execution, generating test results and defect tracking.

Confidential

Principal Technical Manager

Responsibilities:

• Developed methodology for testing and monitored team’s adherence to policies and procedures.
• Managed the test team and oversaw test planning, test case development, test execution, resource allocation, test environments, test tools, defect tracking and testing analysis / reporting.
• Participated in reviews to ensure traceability between requirements and test cases.
• Interacted with the Confidential / US-VISIT Client on a regular basis.
• Developed test templates (test plans, daily status report and test analysis report).

Confidential

Senior Software Test Engineer

Responsibilities:

• Performed independent verification and validation (QA) for the INS systems as a member of the System Assurance Test and Evaluation team.
• Created test plans for all phases of testing, which included System, User Acceptance, Regression, Interface and Integration Testing.
• Hosted the UAT at the STARS/SMI Benefits Independent Test facilities.
• Used TestDirector for test script creation.
• Planned and executed within rigorous testing schedules to meet the rigid deployment goals mandated by the Government.
• Interacted with Development to ensure rapid problem resolution and overall quality control.

Confidential

Quality Assurance Analyst / Executive Support Analyst

Responsibilities:

• Project Lead primarily responsible for system testing and QA of maintenance releases, quarterly releases, and software enhancements in a mainframe environment.
• Provided technical support to MCI executives and acted as administrator to REMEDY and McAfee trouble ticket systems.
• Developed user documentation including user and training manuals as well as on-line help screens.