SUMMARY:

• A results - oriented systems and IT professional with 15 years proven leadership, Requirements Gathering, Requirements Analysis, Business Analysis, Data Analysis, Business Process Modeling, Project Management, IVR, Data Warehousing, Data Mining, Data Conversion, Data Collection, System Analysis, Object Oriented Analysis and Design, Project Management, Financial Applications, Credit Card Processing, Telecommunications, Workflow systems, Operation Support Systems, Business Support Systems, Airline Industry (Ticketing, Reservation, PNR), Quality Assurance, Telecommunications Networking, Network Planning and Design, excellent interpersonal and effective communication skills.
• Actively involved in all phases of the software development life cycle. Strong familiarity with RUP, Agile and Waterfall project management and software development methodologies.

TECHNICAL SKILLS:

Wireless Communications: Global 3G, GSM, CDMA, TDMA, ANSI TIA/EIA-41

Wireline Communications: Fiber Optics technology and communications, Fiber Optics cabling and data transmission, Video on Demand, Cable Technologies, IPTV, Prism TV, IP Routing, TCP/IP, XML, VOIP, SIP, VPN, Voice and Data Communications, Ethernet, Frame Relay, ATM, DSL, ISDN, Signaling System Seven (SS7), SONET, DWDM, CWDM, Wide Area Networks, X.25 Packet Networks, Multiplexing and Switching Technologies, Network Design, Digital Telephony, Internet Telephony

Hardware: Unix, IBM mainframe, HP and microcomputers

Software: WINDOWS 2000, Windows NT, Windows XP, Lucent's ConnectVU, Lucent's NFM, HP Openview, OSI Net Expert, The entire Microsoft Office Applications, Microsoft Project, Visio, SNMP, Enterprise Architecture, UML, RUP, Requisite Pro, RSA, RSM, BPMN Process Modeling, CRM, Credit Card Processing, Client/Server Architecture, Web Based Applications, Web Based Customer Portals, XML, VOD (Video on Demand), Prism TV, JIRA, Confluence

Operating Systems: UNIX, Mainframe, TSO/ISPF, CICS, DOS, Windows

Programming Languages: Basic, COBOL, C, C++

PROFESSIONAL EXPERIENCE:

Lead Business/System Analyst

Confidential

Responsibilities:

• Perform key portions of the system development life cycle including gathering, documenting and analyzing requirements for highly complex, multi-platform applications.
• Perform highly complex system / application testing to ensure delivery meets business and end user expectations.
• Research and document "as-is" and "to-be" business process and requirements.
• Lead a team of three Business / System Analysts and developed an effective and consensus-based process and approach to Business / System analysis and Tooling within the context of Agile Development Life cycle.
• Mentors junior and newly appointed team members and assists with training in functionality and process to internal and external clients.
• Participate in Sprint Reviews, Retrospectives and Planning activities as well as the daily scrum meetings.

Senior Technical Business Analyst

Confidential

Responsibilities:

• Capture the business rules by reading the system code (C, C#), then analyze and document both business rules and system processes to create technical system documentation for Visa Prepaid card programs.
• Translate the business rules into activity diagrams, sequence diagrams and use cases.
• Identify areas that could be enhanced.
• Work with the business and development and provide context to what the existing systems and processes are doing, as well as develop user stories for the system enhancements.

Senior System/IT Analyst

Confidential

Responsibilities:

• Worked as a business/ system analyst on major integration projects for integrating Legacy Qwest with Legacy CenturyLink which resulted in successful integration of several external as well as internal systems.
• Integration projects included the NIC (network Inventory Consolidation) initiative at CenturyLink.
• As a business system analyst responsible for identifying the user needs, gathering the user requirements developing requirements documents as well as system solutions, use cases and use case models for CenturyLink quarterly releases and large integration projects.
• Projects included gathering requirements for Video on Demand, Prism TV and IPTV allowing customers to watch content on demand. The IPTV technology was used to bring Video on Demand to televisions and personal computers.
• Integration responsibilities included defining Interface Control Documents (ICDs) for controlling the system to system interactions and functional data transfer between the back end systems.
• Additionally, defined the requirements related to the interface between Legacy Qwest and Legacy Centurylink Notification, Work Flow, and Dispatch systems by getting involved in the data mapping and interface definition activities.
• Defines functional requirements and system specifications by creating Requirement specification documents for various Workforce Management and Dispatch system candidates.
• Defines and develops requirements and use cases for back end system to system interactions and communications.
• Responsible for translating the user business requirements into functional requirements, system solutions, and system use cases for CenturyLink Dispatch and Work Force Management system domains.
• Works with the business clients and System Engineers to understand and develop system requirements for the development team.
• Ensure that the proposed system solution meets the end user objectives and requirements.
• Responsibilities include system, integration and user acceptance testing coordination as well as issue tracking and resolution.

Senior Business Analyst

Confidential

Responsibilities:

• Worked with the architects and system engineers to understand system load and performance issues, capture requirements and develop performance system requirements for several workflow based flight operation and navigation, Ticketing, Reservation and PNR systems.
• Worked with the client and the project team to identify changes to the project scope and communicated needed changes to the development team.
• Responsible for translating the user business requirements into functional requirements, system solutions, and system use cases for flight operations and airport navigation system domains.

IT System Analyst

Confidential

Responsibilities:

• Defines functional requirements and system specifications by creating Requirement specification documents for various Order Management/Order Entry and Workflow system candidates.
• Defines and develops requirements and use cases for back end system to system interactions and communications.
• Responsible for translating the user business requirements into functional requirements, system solutions, and system use cases for Order Entry, Order Management and Workflow system domains.
• Works with the business clients and System Engineers to understand and develop system requirements for the development team.
• Ensure that the proposed system solution meets the end user objectives and requirements.

Senior Business System Analyst

Confidential

Responsibilities:

• Serves as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes and information systems within Treasury and Loan Servicing domains.
• Drive, interpret and document business processes and requirements, recommend enhancements to the processes and translate those into system solutions that would ultimately resolve the business problem.
• Responsible for translating the user business requirements into functional requirements, system solutions, use cases and sequence diagrams for various Loan Servicing and Accounting product system candidates within the Treasury and Accounting business domains.
• Designing test cases, developing test plans and procedures and conducting test steps for very large and complex Windows based system candidates.
• Participate in the user acceptance testing efforts.

System Analyst

Confidential

Responsibilities:

• Served as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes and information systems.
• Responsible for translating the user business requirements into functional requirements, system solutions, use cases and sequence diagrams for various Voice, Data, VoIP, and Transport product system candidates within Order Management and Service Assurance domains.
• Participated in defining the interface between a front end web based portal and the back office Operation Support Systems. Additionally, participated in the data mapping activities to map the data from the source system to the target system.

Senior Business Analyst

Confidential

Responsibilities:

• Responsible for translating the user business requirements into functional requirements, defining business process flows, performing system project assessments and providing Level of Efforts for various enhancements within the network environment.
• Responsible for translating the user business requirements into functional requirements, system solutions, use cases and sequence diagrams for several system applications including a web based customer portal used for order creation and status verification.

System Analyst

Confidential

Responsibilities:

• Responsible for gathering the exhibitor business requirements and defining a uniform set of functional specifications to be used across the entire movie industry for a comprehensive Digital Cinema System.
• Conducting interviews with end users as well as other individuals in the company to produce use cases for the Digital Cinema system initiative.
• Currently utilizing the UML Enterprise Architecture tool to produce business and functional requirements as well as use cases.

Senior Business Analyst

Confidential

Responsibilities:

• Responsible for gathering client business requirements, defining business objectives and needs, and developing business and functional requirement documents for the systems involved in the credit card transaction processing and bankcard acquiring services.
• Lead and coordinated the collection of customer and business needs, gathered the system requirements, and communicated the requirements to the entire team.
• Conducted interviews with end users as well as other individuals in the company to produce use cases for the proposed FHMS system candidates. This project required effective communication within the team and with many others involved in the entire FHMS Team.
• Developed data conversion requirements as well as a high level approach for a large system migration effort. Additionally, participated in the data mapping activities to map the data from the source system to the target system.

Solution System Engineer

Confidential

Responsibilities:

• Provided customer account team support, pre-sale and post-sale technical support and project management through out the life of an account.
• Provided technical support for all Lucent software products including ConnectVU, NFM, NTP, NTM and other OSS.
• Performed customer requirements analysis and developed software solutions for network/element management, provisioning and work flow systems.
• Participated in the sales activities, such as identifying opportunities, developing proposals, performing competitive analysis, planning, coordinating and conducting customer meetings.
• Responsibilities included overseeing various systems projects of a highly complex nature, assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of projects.
• Developed methods, techniques, and evaluation criteria for obtaining results and translating technology into business strategy.
• Conducted high level software solution presentations for a variety of clients.
• Recognized several times by management as an outstanding performer.

Senior Business Analyst

Confidential

Responsibilities:

• Defined business objectives and system requirements by creating Enhancement Specification documents for various U S WEST IMA, and web based Customer Information System candidates. This project required each member to work within U S WEST IMA project with effectively communicating within the team and with many others involved in IMA groups.

Integration Test Team Leader

Confidential

Responsibilities:

• Managing a team of four AMS Integration Testers and twenty U S WEST system representatives.
• Working closely with the client to coordinate the integration testing efforts for approximately twenty systems, including Bellcore Service Provisioning systems, Service Assurance, Repair and Switch/Network systems.
• Coordinating, planning, outlining issues, risks and dependencies related to integration testing of several U S WEST wholesale and resale products.
• Proposed and implemented several process improvement initiatives to improve the quality of the BIT testing effort.
• Developed and implemented pre-test and post-test procedures that are currently being used to drive the BIT tests.

Integration Test Manager

Confidential

Responsibilities:

• Conceptualization and creation of test strategies, test plans, test scenarios and cases for new wholesale interconnection products.
• Coordinating and conducting the execution of the tests with numerous U S WEST representatives, process verification and issue resolution.

System Tester/Implementation Coordinator

Confidential

Responsibilities:

• Served as a system tester as well as an implementation coordinator for several client-related projects such as U S WEST and Bell Atlantic NYNEX.
• Designed test cases, developed test plans and procedures and conducted test steps for very large and complex IBM mainframe and Unix based systems.
• Developed project implementation plans that described the tasks that were to be accomplished to complete the implementation process.
• Participated in the user acceptance testing efforts.

System Tester/Staff Consultant

Confidential

Responsibilities:

• Designed test cases and developed test plans for the commercial OCIS quarterly releases.
• Conducted test steps to ensure the ability of the software to meet the users’ requirements, while ensuring the integrity of the existing system is maintained.
• Responsible for verifying the conformity of the software to the requirements.

Technical Applications Consultant

Confidential

Responsibilities:

• Provided customer account team support, pre-sale and post-sale technical support and project management through the life of an account.
• Served as the primary and general technical resource for sales and the customer.
• Implemented multi-carrier/diverse routing as well as signaling system seven (SS7) for all ultra 800 customers.

Network Engineer

Confidential

Responsibilities:

• Capacity planning and designing Sprintnet’s X.25 based network.
• Supported central office design goals to ensure adequate switch capacity, adequate IMT trunk capacity, LPU capacity, and to minimize hop count, increase availability, reduce network delay and increase throughput.
• Served as a project leader for the central office design and central office move projects.
• Was elected as the co-leader of the department design team.
• Designed and project managed new service requests.

Multiplex System Engineer

Confidential

Responsibilities:

• Provided communications capacity to customers by analyzing their requirements, and then selecting the required equipment and routings to meet their communications needs.
• Directed MCI field technicians to complete customer multiplex and switch installations.

Telecommunications Engineer/Electrical Engineer

Confidential

Responsibilities:

• Performed on-going optimization and enhancement of Conrail’s nationwide telecommunications network, as well as the bulk of the analysis and calculations required to support a major overhaul/reconfigurations of the entire network.
• Performed several networking related studies. The Conrail communication network processed over 8 million traffic-minutes per month through 90+ sites.
• Participated in the design, review and coordination of electrical systems for the Metro Rail transit system.
• Performed lighting design calculations for several proprietary simulation programs and wrote software to calculate voltage drops for the different Metro stations.