SUMMARY:

• 7 years of experience as a Business Analyst with exposure to IT domain.
• Expertise in building Application Engine programs, PeopleCode, Component Interfaces (CI), Excel to CI, File Layout, Workflow, Application Packages, Application Messages, Web Services, On - line Customizations using the Application Designer and working with the Integration Broker.
• Strong relationship management skills, credible interface with the business and partners at all levels of seniority.
• Experience in PS FSCM Modules AP and GL, PeopleSoft Version 9.2.
• Experience in Commerce Suite, ATG Content Administration, BCC, Endeca and ATG 10.0 personalization.
• Good Functional Knowledge in RMS (Oracle Retail Merchandising system), RPM (Oracle Retail Price Management) and RIB (Oracle Retail Integration Bus).
• Experience with data mapping for migrating the commerce website from the old platform to ATG.
• Familiar with Guidewire configuration and integration development experience using GOSU related to PolicyCenter or BillingCenter.
• Product Integration and Configuration experience and knowledge on Guidewire PolicyCenter 8.x, Guidewire Claim Center 8.0 and Billing Center 8.0.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Expert in the Property, Casualty, Life Insurance, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions.
• Experienced with selecting COTS products.
• Excellent experience in conceptualisation of various features of CRM application and acted as a product owner for the product from concept initiation until product implementation.
• Experience on Sales force CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Exclusively assigned to projects in the healthcare industry, including Transformed Medicaid Statistical Information System (T-MSIS), Affordable Care Act (ACA III), ICD-10, and Regional Care Organizations (RCO).
• Experience in Conversion of HIPAA X12 4010 codes to X12 5010 codes and ICD 9 codes to ICD 10 codes.
• Extensive experience with Business Process Management (BPM) system.Developed cross-walk for understanding major changes from ICD-9 to ICD-10 versions.
• Experienced in determining the membership eligibility, billing experience within life and disability in health plans with thorough understanding of CPT coding, CMS-1500 claim forms and reimbursement forms.
• Good knowledge of HIX (health insurance exchange), health care reform and patient protection and affordable care act (PPACA).
• Experience in Scanning and attaching Authorizations to Disclose (ATDs) into Medical Management system (CareRadius).
• Expertise in Installing, configuring, and testing kronos workforce central which include expertise in Workforce Forecasting, Scheduling, & Time Capture, Workforce Timekeeper, Workforce Accruals.Experience in scheduling within a budgeted payroll using the kronos Labor Scheduling tool.
• Expertise in Processing bi-weekly payroll using the ADP Enterprise Payroll/HR system v5.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Expertise in implementation of Oracle EB-Tax in Oracle E-Business.
• Experience with Taleo recruiting, Taleo Client Connect (TCC) and their data fields in order to perform data integration/data mapping with HRMS.
• Expertise in System Administrator and AOL Objects like Menus, Request Groups, Responsibilities, Form Functions and Concurrent Programs etc.
• Proficient in business process modeling, documentation, and testing using Rational Suite (Rational Rose, RequisitePro, SoDA, ClearQuest, Robot) as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
• Excellent working knowledge of TCP/IP and OSI layers model (Layers & respective functions and intra-layer communication).
• Experience in delivering web VOIP solutions on or ahead of schedule and to stated budgets.
• Good understanding of IP networks and Voice Over IP (VOIP) as well.
• Strong experience in Telecom BSS/OSS customization.
• Experience in managing Workday business processes, managing configurable security, setting up alerts,working with EIB etc.
• Experience of CCAR, Basel II, Basel III, Dodd-Frank Regulatory Reporting FR Y-14A/Q Monthly, Quarterly, Annual, FRY9-C, DFA 165, DFA 165E and others required for banks for compliance reporting to various regulatory agencies.
• Experienced on boarding of New Business customers and the Production of KYC profiles to the highest quality standard and in line with the latest AML/KYC/CIP policies and procedures.
• Experienced in Classic General Ledger (GL), New GL (New G/L), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Banking with automatic payment and lock box.
• Strong knowledge in Automated Clearing House (ACH), Bank Clearing System, Electronic Funds Transfer (EFT).

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

Oracle Business Analyst

Responsibilities:

• Trained on Finance Modules like General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Cash Management and Expense Management in Oracle E Business Suite- R12.
• Lead functional requirements review sessions as appropriate Participate in design reviews over the course of the SDLC.
• Worked with the Integration of Oracle Time and Labor (OTL) and Human Resources Management System (HRMS).
• Developed SQL*Loader control programs and PL/SQL validation procedures to load legacy GL Code Combinations into Oracle General Ledger GL
• Data setup Oracle Order Management (OM), General Ledger (GL), Oracle Receivables (AR) and Oracle Payables (AP), Absence Management.
• Gathered requirements and designed a process for ESS/MSS to automate the I-9 form e-Verify process using PS web services.
• Involved in implementation for Oracle EBS Human Capital Management (HCM).
• Worked implementing API in extracting large volume of legacy data in Order to Cash cycle (O2C).
• Worked as SME for P2P track and managed the implementation of modules like iProcurement, iSupplier, AME, Oracle Purchasing, OSN, Oracle Sourcing.
• Worked as Oracle functional consultant as part of Oracle HRMS implementation for Oracle Core HR, CWB and OAB.
• Worked on Account Payables and Fixed Assets related Oracle Service Request (SR) on unable to Accounted on AP transaction and Assets were not transferred in Corporate books.
• Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Performed Software Requirements Traceability Analysis to trace software requirements to (and from) system requirements and to risk analysis results.
• Responsible for the registration of the developed reports in Application Object Library (AOL).
• Familiar with PeopleSoft ERP system and integrated HRMS as per business requirements.
• Worked on the R12 upgrade project from 11i.
• Designed and developed User Interfaces to meet EB-tax requirements.
• Worked in unison with the QA team through the Testing Cycle to verify complete and rigorous testing of requirements.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Performed implementation of new Enterprise Learning Management (ELM) version 9.2. Upgraded PeopleSoft HRMS environment from PeopleTools 8.51 to PeopleTools 8.54, and applications from HRMS 9.1 to HRMS 9.2.
• Responsible for developing and mainting of PeopleSoft HCM 9.2 application as well as participated in all phases of software systems life cycle which includ analysis, design, code, test, implement and support.
• Utilised Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
• Responsible for tracing the requirements during implementation to ensure that the developed system is consistent and in scope with the determined system requirements.
• Tracked System Issue and Application Defects using the HP Application Lifecycle Management Tool (ALM).
• Acted as a PeopleSoft Financials and Supply Chain Management (FSCM) Functional Consultant during application upgrade project for the modules in scope.
• Gathered requirements and designed a process for ESS/MSS to automate the I-9 form e-Verify process using PS web services.
• Extracted information from various data sources and performed advanced data-cleansing using a combination of SQL statements and VBA codes (ETL).
• Monitored intra-day performance through use of Workforce Management tools and taken necessary steps, including proactively addressing staffing overages and shortages to ensure Service Level objectives and other operational goals are met.
• In the North American Payroll, calculated additional FUTA tax liability for credit reduction states on Form 940 Schedule A, and the total calculated credit reduction for all states is transferred to line 11 on Form 940, the Employer’s Annual Federal Unemployment Tax (FUTA) Return.
• Involved in implementation of Oracle Accounts Payable and account standardization, Core setup includes Financial and Payable Options, EBtax setup including Regime to Rate flow, Configuration owner, Tax Rules and Tax automation.
• Designed and developed integration broker interfaces for inbound/outbound interfaces.
• Worked in development and implementation of Position Management module of PeopleAdmin 7 used to create electronic database of position descriptions and track position and salary change actions electronically.
• Conducted JAD sessions for requirement feasibility and risk analysis with various stakeholders to identify critical and high-risk areas of the application.
• Responsible for writing Business and Functional Requirement Documents (BRD's and FRD's) to initiate business transformation projects.
• Involved in setting up the delivered Excel to CI utility to load the data into Asset Management staging tables, AP ship to Locations.
• Reduced the overall ETL time by SQL Query Performance Tuning.
• Worked on PeopleTools, PeopleCode, Application Designer, Application Packages, Application Engine, Component Interface, File Layout, Application Messaging, Integration Broker, Security, Tree Manager, PS Query, Process Scheduler, Data Mover, Import Manager, Workflow (AWE), Upgrade and Change Assistant, SQR, Crystal Reports and XML Publisher.
• Worked with business to understand the requirements. Preparing BRD, Functional specs, Solution Design Document and Process flow diagrams.
• Involved in handling modules like Core HRMS, NA Payroll, Time and Labour and Benefits Administration and other PeopleSoft bolt on modules like Leave Management System (LMS) and Operators Time Tracking System (OTS).
• Assisted all the stakeholders throughout the SDLC life cycle from the requirements perspective.
• Analyzed the pros and cons on changes/modifications to current system and its impact to companies, currently on Lawson's ERP.

Confidential, Glenview, IL

Business Analyst

Responsibilities:

• Facilitated (JAD) Joint Application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Worked on authoring Business Requirement Document (BRD), Functional Requirement Document (FRD), Narrative Use Cases, creating Use Case diagrams, Sequence Diagrams, Activity Diagrams and other UML based diagrams using MS Visio, Rational Rose.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire ClaimCenter implementation.
• Worked for lifecycle of worker’s compensation policy to perform thorough end-to-end testing.
• Supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Created cross system data flow diagrams and flowcharts to depict the integration dependency of other applications with Guidewire PolicyCenter.
• Handled all aspects of customer relations and property inspections in response to storm related insurance claims.
• Identified high level requirements in Inception for Guidewire BillingCenter.
• Involved in Extracting, transforming, loading and testing data from XML files, Flat files, and Oracle database using DataStage jobs.
• Worked with Agile and Waterfall SDLC approaches.
• Provided expertise in financial analysis for cost savings projects, PPV, inflation impact models, benchmarking of costs and pricing to industry.
• Worked with BAs and SMEs to identify and analyze functional gaps in the requirements.
• Worked with Scrum Masters to increase the effectiveness of the application of scrum in the organization.
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines.
• Working knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models), Rational Tools used during various phases of RUP and BPM Tools.
• Worked closely with developers for Single sign-on integration with Oracle 10g.
• With Claim Metrics of ClaimCenter, provided Automatic tracking and display of a claim’s current status relative to the benchmarks (e.g., time to initial contact, number of reserve changes, etc.) based on claim type and complexity.
• Worked extensively with the end users team in understanding the business rules and writing requirement specs, technical specs and mapping documents from staging to data mart, cubes and reporting needs to the end user community which includes underwriting, claims, finance, technical accounting, reinsurance and actuarial departments.

Confidential, Wayne, NJ

Business Analyst

Responsibilities:

• Associated with UI design and promotion logic with UI developer and market team using ATG web commerce; made mock up screens per requirements.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Conducted JAD sessions with supply chain management and development team to brain storm Point of Sale (POS).
• Responsible for training of production/warehouse operators to ensure a strong understanding of production applications and RF scanners to maintain real-time data within the ERP/WMS systems.
• Responsibile for designing, implementing eCommerce applications preferably using hybris commerce suit integrating with various enterprise services (price/promotion/inventory and order fulfilment).
• Working and translating requirement with vendors on COTS products for configurations.
• Providing demos to the client on different types of ATG-Endeca page implementations (e.g. Three columns, two columns) and their dynamic customization using Endeca Experience Manager.
• Involvement in all phases of the SDLC, employing different Software Engineering Processes including Waterfall, Rational Unified Process (RUP), Rapid Application Development (RAD) and Agile methodologies.
• Involved in creating Test Cases for Acquisition and Retention modules for both legacy and demand ware.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Created requested reports for users from SQL Views within the ERP database to confirm accurate information is provided. assigned to warehouse management system (WMS) project to convert two warehouse systems to JDA WMS a warehouse at a time throughout the world.
• Tasked to gather and document requirements to integrate applications into a currently utilized COTS application.
• Preparation of technical design documents based on Functional requirements provided by Client for Oracle Retail Merchandising System (ORMS).
• Created UML models and visual artifacts like DFD, Flowchart, and Process Flow diagrams.

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Strong knowledge of Sales force configuration, data migration, system integration and familiarity with Visual force (Pages, Components, and Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Performed data migration from ACT CRM to SalesForce CRM for users spanning all over the world.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Performed Campaign Management Lead, Owner & Validation analyst roles.
• Involved in application setup activities and customized the apps to match the functional needs of the organization. Implemented Sales force.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Lead management, which is important part in HDD business and worked on workflows for updating leads based on the lead scoring from Eloqua.
• Participant in JAD sessions for requirement feasibility and risk analysis with various stakeholders to identify critical and high-risk areas of the application.
• Documenting Business Requirements (BRD) and Functional Requirement gathering (FRD) with information gathered from liaising with senior stakeholders, product owners and technical teams.
• Collaborated with Advocate and Services teams to identify clients and partners willing to provide quotes for press releases, marketing materials, award submissions, representing their positive experiences with the Pardot product and team.
• Account management activities to understand, qualify and fulfillment of requirements.
• Guided the Order to Cash (O2C) team through the gathering of business requirements and configuration design to implement the new ERP system.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows.

Confidential, Salt Lake City, UT

Business Analyst

Responsibilities:

• Worked on financial instruments such as Bonds, Equities, Futures, Options, OTC/ET Derivatives, SWAP, Securities, Trades, Positions, Capital Markets and CFTC regulations to determine pertinence and consequence on functionality of the implemented system.
• Analyzed FX rates for monitoring currency movements across the market for business development and management purposes.
• Created bond pricing spreadsheets to analyze the effect of rate changes on bond prices.
• Monitored the global capital markets for portfolio growth opportunities using fundamental and technical analysis.
• Performed daily reconciliations within the bank clearing system, verified trade positions, front and back office accounts, treasury loans and derivative swaps.
• Performed Quality Check and Random Sample Statistical Analysis to ensure accuracy and correctness of Bloomberg Data.
• Facilitated several workshops, JAD sessions and meetings etc with both stakeholders locally and offshore also Identifying client organization's strengths and weaknesses and suggested areas of improvement.
• Strategic planning of Asset Management programs to improve efficiency, create value, and ensure company goals are met.
• Processed reapplications, electronic funds transfer (EFT) credits, and ACH/credit card payments.
• Reviewed and updated DFAST process enhancements for presentation to examiners.
• Regression testing of inbound and outbound flows through Fidessa due to new gateway software release.
• Involved in Planning, organising the activities of GL, AP, AR, Cash management and consolidation.
• Performed all assigned duties under the Bank's BSA compliance program and related BSA laws and regulations.
• Created reports on Statutory Liquidity Ratio (SLR) or Liquidity Coverage Ratio (LCR), Cash Reserve Ratio, Daily time and demand deposit statuses and Projected Provisions.
• Manages on a quarterly basis relative performance of the Federated Money Market funds to the Universe of Money Market funds.
• Key point of contact in a Collateral Management system migration which provided more efficiency across the CIB operation organization and the clients we support.
• Lead Liquidity Risk Management audit covering corporate governance, limit monitoring, stress testing, contingency funding plan and IT controls.
• Intricately involved in Business Process flow development, Business Process Modeling (Stocks Trading Cycle and IPO allocation cycle).
• Worked on different settlement systems (GLOSS, GLOBAL1, LOANIQ, COLLATRAL) to achieve Treasury Centralization goal.
• Managed and oversee all aspects of the Security Movement and Control (SMAC) department and traditional securities trading platform.
• EMIR Strategic Portfolio reconciliations - analysis, development and testing.
• Monitored cash management activities associated with cash movements, payments, and FX processing (Swift, CHIPs and Fedwire processing), enabling same day settlement.
• Builted and improved Fixed Income Product Security Warehouse.
• Conducted and enhanced due diligence of Business Banking customers identified as requiring further analysis and risk determination based upon Know Your Customer (KYC) /AML standards.
• Identified and captured red flags, documented and created a written summary of findings in a standardized manner, escalated unusual activity for SAR recommendation.
• Lead on the data sourcing effort for Counterparty Credit, Market and Operational Risk, Income Statement and Balance Sheet Schedules pertaining to CCAR and the FRY9C reporting to FED.
• FRY14Q Quarterly Capital Assessments and Stress Testing Report (Basel III/Dodd-Frank; Regulatory Capital Instruments; and Operational Risk).
• Generated customized exposure & analytics reports for different portfolios in order to support Market Risk, Credit Risk and Liquidity Risk requirements of Basel III.
• Strong knowledge of ADP/Broadridge systems and applications TSIQ, AUTR, SINR, MRGI etc.
• Provided guidance, support, and recommendations to business lines regarding customer AML risk ratings and account activity.
• Used ACH (Automated Clearing House) Network to monitor electronic movement of money and data governed by the NACHA (National Automated Clearing House Association) Operating Rules.
• Analyzed and understand the functional requirements of clients using Murex.
• Implemented Bank Communication Management /XML ISO20022 Payment File Process.
• Analyzed the month-end Securities Lending financials for the COO and Head trader.
• Creation and definition of system scope and objectives based on business requirements and a thorough understanding of business processes around LCR and Liquidity Management.
• Liaise with Compliance and Risk on escalation items and OFAC/SCP process improvements.
• Resolved transaction breaks with prime brokers and the hedge fund.
• Facilitated collection of functional requirements from system users and preparation of business requirement documents such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro.
• Updated, created and/or modified Word documents, Word or Excel templates, PowerPoint presentations, Visio diagrams, links and other content featured and displayed through SDLC SharePoint environment.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Gathered and documented business requirements for existing and future business systems.
• Captured requirements for Confidential billing enhancements and performed source to target data mapping for Confidential billing ODS.
• Worked on several mainframes based applications running on an AS/400 platform.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Project duties included multiple task project assignments, scheduling and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Used the DataStage Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
• Analyzed requirements utilizing various methods. (E.g. sample data from SQL queries, Screen Shots, reports, prototype screens, sourcing information, and other data models.)
• Successfully designed and implemented scalable, highly available database architecture (UDM, Unified Data Model) to support various Path applications
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Performed testing on a data warehouse platform, including data integrity and data validation.
• Designed DataStage ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the Data Marts.
• Oversaw end-to-end OSS/ BSS solution architecture including: Real-time and off line Billing, Ordering, Provisioning, Porting, Payments, Customer care, Point of sale, Web self-care and network real-time access: IN and Diameter protocols.
• Assisted with writing of Test Plan for the Financial Data Mart implementation effort.
• Performed report validation writing sql queries using TOAD on an Oracle database.
• Ensured that project requirements are properly tracked and documented.
• Requirements Gathering/Documentation - Designed and documented detailed business requirements, functional requirements utilizing PMO & Governance approved templates.
• Conducted JAD sessions with the participation of the users and the stakeholders to gather requirements.
• Implemented RUP recommended visual models to draft business requirements by using Use Cases.
• Worked with SQL queries using MS Access for data manipulations.
• Extensively used SQL to query the database and created ad hoc reports and validated data
• Created test scripts and plans for UAT Phase
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Worked with VoIP deployment team to ensure the product and features integrate seamlessly with the network design.
• Drafted business Use Cases such that any future changes could be easily managed.

Confidential, Needham, M A

Workday Consultant

Responsibilities:

• Collected and documented all business requirements, user documentation, and potential solutions for issues.
• Collaborated with sub-modules (Asset Management, Billing, Contracts, Procurement, Projects, Receivables and Treasury) to discuss, develop and retrofit configuration, modifications and business processes that are shared between GL and the sub-module/ system.
• Development of custom XML publisher and RDF reports in Purchasing (PO) and in Account Payable (AP) modules.
• Conducted Joint Application Development (JAD) sessions, Focus Group Workshops and interviews with Subject Matter Experts (SMEs), end users and IT teams to elicit requirements.
• Prepared intercompany transactions/ billing and provide entities (locations) with supporting documentation.
• Involved in modifications of Application Engine processes using Detail Designs for General Ledger, Accounts Payable, Accounts Receivables (AR), Commitment control Purchasing, eProcurement modules, Cash management (CM), Project Costing and Grants modules.
• Worked in projects that used Agile and waterfall SDLC frameworks.
• Involved in testing all modules for Financial Accounting, Tax Accounting, Management Account, Manufacturing Resource Management, Subscriber Accounting, Real-Time Consolidation, Comprehensive Allocation.
• Newly created Market Strategies position to expand revenue management reach.
• Extracted high-level requirements from discussion with the key stakeholders, refined and documented them into Business Requirements Document (BRD) and Functional Requirement Document (FRD).
• Applied patches and bundles in Purchasing, Inventory modules, to bring the existing version to the current level of patches.
• Analyzed the pros and cons on changes/modifications to current system and its impact to companies, currently on Lawson's ERP.

Confidential, Bridgewater, NJ

Kronos Business Analyst

Responsibilities:

• Utilized inbound interface using Workforce Integration Manager to load demographic data into kronos.
• Installations utilizing applications, which include: kronos Workforce Central v.8, kronos Mobile and Real Time Software products.
• Implementation and support of kronos Time and Attendance and scheduling systems, Risk Management, Fixed Assets, Horizon Business Intelligence (McKesson HPM/HBI) and Midas Support.
• Preparation of business requirement document (BRD) and translating them to functional specifications and test plans.
• Troubleshoot issues Workforce Timekeeper pay rules, configure accruals both basic and advanced, employee scheduling both basic and advanced, Workforce Attendance, Workforce Leave.
• Worked closely with the Operation stakeholders to understand there needs of issues that are being experienced in Production or of any changes they require in the system so this can then be documented in the Functional Requirements Document (FRD).
• Responsible for managing the ongoing system enhancements and daily system administration of our kronos Labor Scheduling application and kronos Time and Attendance Systems.
• Managed lifecycle of quality system documentation and SDLC deliverables and artifacts in a fast-paced, multitask-driven environment, using Agile, Waterfall, or Iterative methodologies in various SDLC product teams, as well as proofreading and copy-editing of submissions as cross-functional style and brand reviewer.
• Production support of kronos included analysis work of Workforce Device Manager (timeclocks), WIM interfaces inbound (employee data) and outbound (payroll hours/wage), pay rules, accruals, reports, wage profiles, etc.
• Created, managed, and accurately processed weekly payroll system while auditing for accuracy and balancing.
• Collaborated with Operations organizations to ensure organizational readiness (including business process changes, people changes, change management and communication) is addressed.
• Provided ongoing configurations and modification of Workforce Timekeeper, Attendance, Accruals, Scheduler, Hyperfind Query and other kronos modules.
• Provided expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand.

Confidential, Albuquerque, NM

Business Analyst

Responsibilities:

• Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
• Auditing of medical codes (CPT, ICD, HCPCS) coded by team.
• Followed the UML based methods using Rational rose to create use cases, activity diagram, sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams.
• Worked with SQL for database design and management for the consolidated database due to EHR.
• Working knowledge in membership, employer groups, benefits, providers, claims, and provider networks areas of healthcare industry with projects involving Health Exchange (HIX).
• Involved in successful implementation of Healthy Choice Expansion (Obamacare) for State of PA Medicaid Program.
• Participated in product feature repository creation and product management activities like assisting in roadmap creation and requirement elicitation on ICD 10 and managed care like features.
• Senior level SQL query skills (Oracle 10g and TSQL) in analyzing and validating SSIS ETL database data ware house processes.
• Reproduced, verified and validated issues documented in a defect tracking system and wrote tractability matrices based on use cases and business requirements (BRDs).
• Worked on UAT testing and creating templates of testing for the QA team.
• Involved in Cross application time sheet (CATS) the application for Entering time details for the Employee.
• Identified areas for business improvement specifically in Facets claim processing for the insurance.
• Gathered the Requirements for Medicare (Part A, B, C and D) Systems as part of Patient Protection Affordable Care Act (ACA).
• Prepared and maintained requirements traceability matrix (RTM) throughout the project lifecycle.
• Worked on EDI 834, 837/835 transactions per test scenarios and verify the data on different modules.
• Improved the CareRadius® product by adding the ability to send and receive faxes by integrating with RightFax using web services and JMS.
• Ensured that the claims processing is strictly under the HIPAA compliance regulatory document to safe guard patient information.
• Used knowledge of Health Care Information Systems EMR model to develop proposed workflow in MS Visio.
• Worked with the Documentation Specialist to help document changes made to the MMIS via customer service requests (CSRs).
• Implementation of 5 key aspects of HIPAA - Transactions, Identifiers, Codes, Privacy and Security, Non-Compliance issues and penalties.
• Delivered TMS Therapy to patients and provide a safe and therapeutic environment for daily treatment sessions.