SUMMARY:

• As a Sr. Business Analyst with Guidewire BillingCenter / Guidewire PolicyCenter/ Prorperty & Casualty insurance / Insurance industry.
• Strong organizational, communication, leadership, planning and vendor management skills.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Project Life Cycle, Rational Unified Process (RUP) and Capability Maturity Models (CMM).
• Excellent Analytical skills to understand the business process and Functionality, Requirements and to translate them to system requirement specifications. Developing functional specifications for business process refinement and automation, data modeling, system architecture, conducting feasibility studies, scope.
• Diverse experience in Property and Casualty, Underwriting, Guidewire, Rating, Reinsurance and Life Insurance.
• Strong experience in Data Analysis, Data Modeling, Data Mapping, Data Profiling, Data Migration, Data Conversion, Data Quality, Data Governance, Data Integration and Metadata Management Services and Configuration Management.
• Excellent Business writing skills in creating Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, and Systems Requirements Specification (SRS).
• Expertise in co - coordinating between Top Management, Program Managers, Project Managers, Systems Developers and Business Sponsors for project implementation.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various complex data driven methodologies including rendering the ACORD Forms for commercial lines integration with Documentum.
• Excellent Team player works in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
• Managed the implementation of ImageRight (a paperless solution) for the Reinsurance Claims Division -- oversaw and planned the "Go Live" process training.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, Claims, pensions and CMS.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Worked extensively with Guidewire software including ClaimsCenter, Claims administration, building center.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Object Oriented Analysis and Design (OOA/D) Experience, Experience on variety of integration projects, including delivering web services API, event-based messaging, ECM and ACORD XML (Data Format)
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).

TECHNICAL SKILLS:

Programming Languages: C, C++, HTML, XML, SQL.

Data Base: MS Access, Oracle (SQL Series), DB2Project Management: Microsoft Project, Microsoft Office, OLAP Crystal Report

Operating Systems: MS-DOS, Windows95/98/NT/2000/XP, Apple McIntosh, Linux

Software: MS Office Suite(Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Adobe Acrobat, MS Office FrontPage, Lotus Notes

Performance Testing Tools: Virtual User Generator, Load Runner

Processes/Technologies: Rational Unified Process (RUP), Waterfall, UML & Microsoft Office SharePoint 2008, Agile, Scrum, Guidewire PolicyCenter, Guidewire BillingCente and Guidewire ClaimsCenter

Automation Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Lincoln, RI

Sr Business Analyst

Responsibilities:

• Working with integration requirement with Docs and Forms, Policy, Rating, Customer Data Hub, Risk Report, Portfolio management, Policy Service, Analytical systems and defining rules and requirements for online Sales portal (amfam.com).
• Performed the role of a primary Intermediary between the Subject Matter Experts, business user and technical SME's to identify the business needs, Business Rules, Business Processes & Interface Specifications for the New Policy module and Billling Assignment Module.
• Gather and define customer requirements to import and export data from Insurity’s Property and Casualty Insurance Enterprise View (IEV) system. IEV provides data acquisition, data aggregation, and data representation capabilities that promote unrestricted sharing of information among business processes within an organization.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
• Performed routine checks on Property and casualty loan litigation and negotiation processing activities as well as received reports from team members on selected Policy applications.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter 8 and ClaimCenter 8.
• Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire PolicyCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Conducted current state study which included data collection methodologies, data quality and dataintegration problems, data storage and infrastructure related issues.
• Exposure to ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.
• Worked on Guidewire PolicyCenter with the Personal line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Captured requirements for for Guidewire PolicyCenter 8 application.
• Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc, tracking. Perform all data field mappings.
• Involved with the technical team in understanding the XML file format required for Split loss process and Policy process.
• Diverse experience in Property and Casualty, Underwriting, Guidewire, Rating, Reinsurance and Life Insurance.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created and validated business process models using techniques such as system flow diagrams context diagrams, data flow diagrams, activity diagrams, that include modeling of all the activities of the business from the conceptual to procedural level.
• Interacting closely with functional teams and end users on critical issues
• Created use case scenarios and documented work flow and business process using Rational Rose
• Involved in project management using MS Project
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
• Electronically and manually relate dwelling fire, umbrella, boat owners, inland marine and mobile home polices as requested.
• Examined various bottlenecks and points for automation to streamline the Policy processing, underwriting and pre- and post-sales process.
• Worked on Requirement Change Management System in Rational Requisite Pro
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Wrote test cases and test scripts for the User Acceptance Testing

Confidential, Jacksonville, FL

Business Analyst

Responsibilities :

• Design Visio process flowcharts for the enhanced Customer Complaint Handling System. Prioritize documentation schedule for multiple projects.
• Provide data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical Policy data for an enterprise integration of Guidewire PolicyCenter.
• Worked as Test Automation Architect on the GuideWire Core BillingCenter & ClaimCenter for Both Commercial Lines and Personal Lines.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business. integration requirements with Guidewire BillingCenter 3 and ClaimCenter 3.
• Developed mapping spreadsheets for ETL team with source to target data mapping with physical naming standards, data types, volumetric, domain definitions, Transformation Rules and corporate metadata definitions.
• Managing workers compensation policy and determining compensability. Develop and managing Policy resolution.
• Expertly performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.
• Provide support across different domain areas such as Auto Assignment, Payments, Policy Documentation, and Appointment Logs, Auto Estimations, Fire Policy etc.
• Proactively collaborating with business users and the IT technical team to analyze information needs and requirements to deliver the following artifacts as needed: Functional requirements, Business Requirements Document (BRD), Use Cases, Screen and Interface designs.
• Created complex integration diagrams (Sequence, Component & Activity) to visualize Business Process and their interaction with interfacing systems.
• Implemented ACORD standards to eliminate transfer of paper between medical vendor and the underwriting department.
• Provide direction for developers within the Commercial Lines Property and Casualty rating, rules, and coverage form by creating specific algorithm logic based on a specific line of business rules.
• Eliciting requirements from business users, through interviews, document analysis, JAD sessions, business process descriptions, use cases, scenarios, and task and workflow analysis.
• Created test plans and test cases for implementation testing of Guidewire PolicyCenter 3. insurance program opportunities for reinsurance partners.
• Created Business Context Diagrams, Business Process Diagrams, Activity Diagrams, Sequence Diagrams using UML methodology.
• Created Use Cases, Workflows, and Screen Shots for the Application.
• Responsible for gathering requirement for Data Warehouse for Umbrella insurance reports module.
• Developed the business and functional requirement specification describing and prioritizing of the requirements.
• Researched and processed complicated excess reinsurance policy.
• Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames/mockup screens, etc.).

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Working as a Guidewire Sr. Business Analyst for the Advance Project in the Personal Lines PolicyCenter 8, which is a web-based policy administration system used for quoting and applications for all personal lines products.
• Performed Integration testing, System testing, Regression testing and Performance testing of PolicyCenter 8 and Paymentmanager in Guidewire application based on the business requirements using LISA.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
• Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed imple-mentation process FirstBest UMS PolicyCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Develop and maintain strong relationships with surety underwriters and oversee a book of contract and commercial Surety business within defined territory to capture business re-quirements.
• Worked on Indemnity project(sunset program) and is responsible for end to end requirements gathering, documentation, coordinating with stakeholders, and testing.
• Created technical impact documents, data mapping documents and defines ACORD mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.
• Responsible for investigation, analyzing, and managing all necessary underwrit-ing/accounting/work flow issues, within framework of Surety policies and procedures.
• Performed Integration testing, System testing, Regression testing and Performance testing of ClaimsCenter 8 and Payment manager in Guidewire application based on the business requirements using LISA.
• Worked closely with Rating team in identifying rating gaps versus UW guidelines.
• Designed Rating architecture that allows system to auto quote based on Underwriter guide-line.
• Responsible for preparing Commercial Surety Rating Specifications.
• Gathered Product Backlog on the traditional Claims system and newly integrated ClaimsCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Interacting closely with functional teams and end users on critical issues
• Created use case scenarios and documented work flow and business process using Rational Rose
• Involved in project management using MS Project
• Assigned tasks among development team, monitored and tracked progress of project fol-lowing Agile methodology.
• Examined various bottlenecks and points for automation to streamline the Policy processing, underwriting and pre- and post-sales process.
• In addition, we also provide comprehensive solutions for our P&C commercial lines customers through our Insurity unit.
• Communicate with Customer Service on ACORD Forms design and other technical problems.
• Design and develop the data load process using XML Style sheets and ACORD.

Confidential, WI

Business Analyst

Responsibilities:

• Gathered business requirements through interviews, surveys, and observing from account managers and UI (User Interface) of the existing Portfolio Risk Management System.
• Acted as a liaison between client and internal Developers to design software applications for Commercial Line Insurance such as Workers Compensation, Commercial Property, General Liability and Commercial Auto.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claims processing and reinsurance.
• Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Involved in designing logical and physical Data models and wrote Business and technical metadata as well as prepared source to target data mappings documents in excels.
• Understood and articulated business requirements from user interviews and then translated those requirements into functional and technical specifications.
• Design and develop the data load process using Informatica PowerCenter and XML Style sheets and ACORD XML. Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed.
• Analysed the existing claims process and specific business rule logic will be applied in the requirement model.
• Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT).
• Interacted with SME’s of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Claims Management Systems, Payables/Receivables and Claims processing.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Involved in the creation for Manual Raters for One Shield Personal Lines homeowners product.
• Worked with other Business Analysts on integration requirements with Guidewire ClaimsCenter.
• Gathered business requirement for Property and Casualty related to Exposure Rating Model and completed on time.
• Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Worked on data modeling and produced data mapping and data definition documentation.
• Review and editing full system requirements documents, working with design and QA team to plan for full development of new commercial P&C insurance Claims issuance, rating and financial systems and enhancements.
• Developed and facilitated reinsurance training for field claims professionals.
• Completed the Inception phase for ClaimsCenter and the project plan for all onfiguration and integration needed.
• Conducted Joint Requirements Planning (JRP) sessions with management, SME’s (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications.
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Developed departmental reporting process for tracking monthly reinsurance claims activity.
• Designed Use Cases, Use Case diagrams, Class diagrams, Activity diagrams, Sequence diagrams in UML methodology using Rational Rose.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Involved in Joint Application Development (JAD) sessions with the IT Group.
• Held group meetings, walkthroughs and supervised/trained other analysts.
• Responsible for creating Bordereau report on a monthly basis for reinsurance broker.
• Developed and maintained relationships with clients on all on-going projects.
• Involved in writing Test Cases and developing strategies with Quality Assurance group to implement them. Efficiently responded to client inquiries and resolved discrepancies. Identified, prioritized, tested and proved essential business functions to assure compliance with vendor and internal auditing.
• Participated in System Testing along with testers. Conducted UAT with the business.
• Involved in Data validation in both front end and back end risk management reference center.
• Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects and used Rational Clear Case to maintain consistency in the builds.
• Involved in maintaining the risk management plan
• Responsible for the completion of projects within specified time and budget dealing with financials, project workflow, change management and dealing with vendor relationships.

Confidential, Louisville, KY

Business Analyst

Responsibilities :

• Responsible for rating multi-line policies. Manual rated Property, Liability, Auto and Workers Compensation policies. Conducted training classes for Auto and Workers compensation rating.
• Responsible for elaborating Billing Center configuration user story such as Invoicing rules, Delinquencies, Claims Cancellation, Automated disbursements, Claims Rewrites, Claims Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc
• Responsible for elaborating Billing Center integration user stories such as Integration to Agency Management system, Process commission payment via Enterprise Payment Services, Integration to commission management center, BC to PC custom integrations, etc.
• Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Personal Auto LOB.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting and claims administration with the help of Subject Matter Expert.
• Speaking customers with inquiries and changes to homeowners and automobile insurance policies via telephone or written correspondence.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in Billing Center
• Analyzed scope of the Edge project was to create a Web-based application for agents to submit and maintain commercial insurance claims.
• Marketed and sold personal auto, home, umbrella, and related property and casualty insurance coverage.
• Design and Develop application flow as per business requirement
• Work on the Data Modeling, Entities and Attributes of the Data points and Templates. Building API in XML based on the requirements.
• Participated in backlog grooming sessions to identify user stories for future sprints. Analyzed the backlog in order to place all user stories in most effective and accurate sequence
• Conduct demo/conference pilot sessions to present both custom and Out of the box Billing Center functionality to business
• Create process flowcharts for various issues in Billing Center functionality and help perform gap analysis
• Conduct Agile Scrum Meetings to review the day to day progress when Scrum Master is out of office
• Worked with the Billing Representatives team on various customizations on the Billing Screen
• Participate in requirement walkthroughs with the Dev and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs
• Assist the QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Execute smoke testing and review results to ensure the major functionality is working as per the requirements.