SUMMARY:

• A talented Entry Level Software Developer with a strong academic background and some commercial experience.
• Ability to think through a problem coupled with confidence to make ideas heard.
• A proven ability to maintain and enhance company software with the aim of improving operational functionality in line with business requirements.
• Along with technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.

TECHNICAL SKILLS:

• Designing and Implementation of Tests and Processes
• Coding Websites and Portal Monitoring
• System Software Upgrades
• Technical Integration
• MySQL
• Coding Applications
• Testing
• Mobile Applications
• Business Development
• Workflow Analysis
• Python
• Client Relationship Management
• Eliciting and specifying Project Requirements
• HTML
• Managing Multiple Projects Simultaneously

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Provided technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Proposed methodologies for object - oriented software development and efficient database design.
• Aligned office departments and increased inter-department communication and data sharing
• Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.
• Developed work-flow charts and diagrams to ensure vendor compliance with client deadlines.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk.
• Developed and implemented complex internet and intranet applications on multiple platforms with vendors.
• Maintain the current operational procedures, problems, input and output requirements, and levels of systems access for the healthcare applications and any additional application used within facilities.
• Handle department end-users, technical analysts, information technology analysts with the design, configuration, testing and maintenance of case management systems to ensure optimal operational performance within the healthcare environment.
• Work with end-users, and clients to provide training on updates along with new software implementation.

Confidential, Chicago, IL

System Administrator

Responsibilities:

• Administer servers, desktop computers, printers, phones, personal digital assistants, smartphones, software deployment, security updates and patches
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures and coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Maintain data center environmental and monitoring equipment.

Confidential

Technical Support Desk Engineer

Responsibilities:

• Provide highly accessible and reliable phone support to Omnicell customer and field employees
• Maintain high availability for new customer calls
• Efficiently process support call to make themselves available for new calls
• Minimize phone time for non-direct support activities
• Provide efficient and timely resolution to level appropriate calls
• Respond to user questions with clear and concise direction communicated at the level appropriate to the caller’s system knowledge
• Apply user system change requests in a timely manner (based on customer expectations) while adhering to company and customer policies regarding user privileges and system securities
• Identify and resolve 1st level technical problems via multi-facet methods:
• Directing customer manually through problem resolution
• Connecting remotely to the system and resolving the issue
• Dispatching field service engineers to provide on-site resolution to the problem
• Escalate level 1 calls that are not resolved in a time specific manner based on department guidelines
• Identify and provide timely escalation of complex support issues
• Based on triage of new support call, quickly identify complex support problems which are beyond the capabilities of Level 1 support
• Escalate non-Level 1 support calls to appropriate support level based on department operating procedures Communicate activities to customer contact to assure they understand the complexity of the call and the process that is being taken for resolution