SUMMARY:

• Employed root cause analysis to identify issues and developed process improvements that lead to cost savings in industries such as entertainment, utilities, and engineering construction. Planning and implementation capabilities.
• Experienced with on boarding and off boarding of outsource HCM service providers.
• Managed and scheduled data interfaces throughout the Change Management process of payroll, benefits and administration, finance and procurement roll - outs.

TECHNICAL SKILLS

• HRIS | SAP | ADP | JDE | PeopleSoft Payroll Systems | System Development Life Cycle (SDLC)
• Excellent Analytical | Documentation | Reporting Skills | Business Process Improvement | Process Flow
• Experienced in Organizational Management | Project Management | Vendor Management
• Proficient in MS Office Suite | Visio | SQL | Agile

PROFESSIONAL EXPERIENCE:

Confidential, CA

Business Analyst

Responsibilities:

• Works with business partners across all levels to understand business system challenges.
• Gather and define business requirements, helping to resolve issues and plan for new changes and technologies.
• Assisting in development of Business cases, Project Charters, business process, improvements and efficiencies.
• Maintain vendor scorecard to measure vendor performance.
• Collaborate with procurement to negotiate multi-year IT outsourcing contractors
• Analyze and map business and technical processes. Producing documentation and business process models.
• Manages the tracking system; monitoring tickets identifying trends and providing next step resolutions.
• Building relationships between IT and the business partners.
• Monitor the original requirements throughout quality assurance testing and implementation to ensure they are effectively delivered.

Confidential, CA

Business Analyst

Responsibilities:

• Wrote User stories and Acceptance criteria for Agile developers in Rally software and served as a liaison between the business and technical users to identify issues and resolutions to data integrity requirement.
• Participated in iterations meetings collaborating with cross-functional teams to encourage adaptation.
• Functional support to HR, Payroll, IT and Programmers to ensure project deliverable, break fixes were met to specification.
• Developed and maintained user documentation and provided user training.
• Managed the tracking system; monitoring tickets identifying trends and providing next step resolutions.
• Investigated reporting requirements and wrote requirements specifications for programming, testing criteria and acceptance testing of the outcomes.
• Created data models for requirement application to map data migration file.
• Evaluating instances for root cause, analyzing trends, improving the control environment and driving operating efficiencies through policy change, process change and systematic improvements including reporting and metrics.
• Research discrepancies and implemented solutions to eliminate the re-occurrence of the incident.
• Maintained a comprehensive Corrective Action Request program to manage end to end all incidents, improve performance, and identify trends and best practices for vendors and internal clients.
• Produced progress reports including next steps and recommendations for improvement and provided quality service in assisting both internal and external clients.

Confidential, CA 

Business Analyst

Responsibilities:

• Performed conversion analysis, identified data clean up by articulating the value of the solution, scoping and planning the implementation effort and serving as the hands-on lead to configure and deploy solutions.
• Worked with the business implementation team to ensure business needs are being communicated and met during the time of the roll-out and release of modules.

Confidential, CA

Business Analyst

Responsibilities:

• Responsible for delivering and managing HR implementation projects life-cycle and process improvement procedures on a SAP ERP conversion project.
• Served as lead business analyst on the product development team; reviewed and documented client requested enhancements, intermediary between business and development teams translating business requirement into technical specifications.
• Gathered requirements, created sprint backlog and managed user stories in Agile system, attended daily stand-up meetings.
• Provided expert oversight to the development of database systems and user interfaces for outsourced vendor to optimize operational efficiency and generated revenue reports resulted in the ability to meet and exceed performance metrics and offering exceptional customer service.
• Responded to ticket inquires by providing problem resolution related to SAP Time system.
• Maintained frequent interaction with software developers and vendors to report deficiencies and request enhancements under time constraints.
• Participated in the completion of the SAP Accounts Payable module, assisting with invoice management, ACH, wires, Positive Pay and Procure to Pay processes.
• Led the inception of the Disadvantaged Business Enterprises to encourage and support equal opportunities for small business.
• Track vendor spend, performance and maintained Service Level Agreements.
• Led ongoing audit and configuration request to validate process success.

Confidential

Project Analyst

Responsibilities:

• Partnered with IT to help improve department processes and identify system changes.
• Lead enterprise document and output analysis, serving as SME and junior business analyst of health and benefits administration; including consultation and business requirements gathering for subsequent translation into functional requirements specifications in assessment of enterprise document management initiatives.
• Developed performance metrics, produced analyzed reports measuring requirements quality, creation of the Business Requirement Documents (BRD), functional specs, and data dictionary.
• Managed redesign of off boarding processes for Oracle-base PeopleSoft Payroll system by performing UTA’s for business owners ensuring risks were identified and presented with solutions to work to meet client’s needs.
• Perform quarterly vendor audit and created reports with summary of annual spend and vendor support
• Created vendor relationship spreadsheet for department managers as a guideline for vendor relationship