SUMMARY:

• Experienced business analyst with a track record of achieving enterprise goals. Adaptable, able to step into any enterprise and quickly comprehend the business needs. Core competencies in customer focus, communication, facilitation, and process improvement. Excellent team leadership/ facilitation skills. Flexible and able to fulfill various BA/PM responsibilities as required. Business - oriented vision, with excellent ability to associate business operational objectives to traceable functional system requirements and manage the translation of those into working solutions, on time and within budget. My strong suit is my ability to talk to the business, distill their ideas and "wants" into clearly defined business requirements and translate those into technical system requirements. I have done that over and over in my career as a BA. I have written many business requirements documents (BRD) and systems requirement specifications (SRS), as well as requests for proposals (RFP), and I have taught numerous classes covering how to write a business case. Former Navy surface officer educated and experienced in practical application and management of electrical, electronic, mechanical and AC systems. Certified Scrum Master and Product Owner. Recent Salesforce experience.
• Able to ask the right questions and drill down to identify and document detailed business and functional/technical requirements.
• Expert interviewing and joint application design (JAD) group facilitation skills. Able to get process details out of people’s heads and documented in a process model in order to identify opportunities for improvement, define business requirements and produce a BRD.
• Adept at managing diverse inputs and points of view of diverse stakeholders to quickly arrive at a consensus understanding of current processes and future business needs.
• Skilled in writing clear, testable technical / system requirements (or Agile acceptance criteria).
• Acts as the critical translator between the business and the technical team.
• Strong, skilled meeting facilitator, in the room and on the phone.
• Able to work comfortably with both non-technical and technical people at all levels of the enterprise, from document processor to coder to C - level management.
• Comfortable with BPI, BPR, LEAN-Six Sigma, RAD, waterfall and Agile methodologies, Object Oriented Design, relational databases and data mapping. Able to write SQL queries. Adept with web application technologies, wireframes, web user experience and UI design. Skilled with VISIO, UML, IDEF, Oracle BP Studio. Knowledge of BPMN, Rational Rose, ARIS, MicroStrategy.
• Recognizes that the business changes contemplated in the project are often much more significant than just the system/technology changes. Provides leadership to facilitate changes in organizational culture and processes, throughout the project.
• Extensive experience managing programs of broad scope and complexity.
• Strong organizational development abilities, leadership and communication skills.
• Excellent presenter. Explains technical concepts in non-technical terms.

TECHNICAL SKILLS:

• Proficient with MS Office tools: Word
• Excel
• Access
• Power Point and Project. Modeling and requirements management software used includes MS Visio
• BPWin
• ERWin
• Rational Rose
• ARIS
• Oracle BPM Studio
• Rational Requisite Pro
• HP Application Lifecycle Management (ALM) / Quality Center
• SPARX Enterprise Architect. Experience with web form development tools. Familiar with Adobe
• Articulate various web & video editing software.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Suwanee, GA

Responsibilities:

• Mitsubishi Electric was considering creating a BA position to facilitate requirements gathering and definition for their HVAC controls IT team. I was asked to establish the role and processes for them. I identified and managed the requirements for one software release and managed them to completion and delivery. I designed and implemented a requirements gathering tool for adding new HVAC equipment to their principal software - Diamond System Builder (DSB). I also conducted a business analysis for a major new functionality for DSB and completed a business requirements document for it. Cooperated with QA on a daily basis to resolve defects and fix bugs.
• After five months, Mitsubishi decided not to fund a full time position for a BA.

Business Analyst / Data Analyst

Confidential, Atlanta, GA

Responsibilities:

• This company has experienced rapid growth in the last decade and has not had time to focus on data quality and governance. The rollout of a new version of Salesforce (Lightning Experience) created a very appropriate time to do this. My Business Analysis and Data Analysis skills have helped FDC to address critical issues in both these areas.
• Identified duplications and improper classifications in customer data for Global Business Services.
• Analyzed and improved Salesforce customer data for strategic, regional and local bank partners.
• Defined requirements for new governance rules to improve data quality in Salesforce going forward.
• Managed development of a Salesforce-integrated Dashboard report capturing salesperson activities and performance (KPI).
• Assisted with the analysis and improvement of existing product data in Salesforce.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Completed crucial second phase of an integrated transmission services billing (ITSB) project, to replace a home-grown Access system with a new Oracle intranet portal-based solution. Then defined future state requirements for a complete re-creation of the common Online Customer Care (OCC) customer service web portal for four operating companies: Georgia Power, Alabama Power, Mississippi Power and Gulf Power. The latter was one of the highest profile IT projects currently underway for Southern Company.
• Conducted daily JAD sessions for eight months with SME across four states to define the requirementsfor hundreds of new web pages, then validated and reconciled the detailed requirements documents for all six project modules.
• Used my previous experience and knowledge to guide the business making improvements to their processes and web portal requirements.
• Used wire frame tools to design web pages
• Cooperated with outside contractors on user experience (UX) design and strategy.
• Completed a critical QA review and reconciliation of the requirements for all six modules of the OCC web portal project.
• In a separate project, discovered, documented and delivered functional requirements and developed the design for a new intranet portal-based work order auditing and billing system to replace legacy Access-based system. This involved extensive requirements and data analysis relating to substations and transmission lines.

Business Analyst / Systems Analyst / Project Manager

Confidential, Alpharetta, GA

Responsibilities:

• Provided a bridge between wholesale business units and IT development teams, in a hybrid BA/SA/PM role in the fast-paced environment of Confidential ’ Wholesale Provisioning and Billing (RSS) Division. Scoped each project and developed solutions for business requirements generated by the company’s largest (B2B) customers . Heavy systems and infrastructure analysis and data mapping usage in this role. Almost every project solution involved API’s or web calls. Environment was rapid application development (RAD), a cross between Agile and waterfall. Typical project was 4-8 weeks from start to release. Worked with SQL Server, API, ETL, Informatica, SQL queries, provisioning and billing systems.
• Rapidly assimilated and mastered knowledge of a myriad of complex business, wireless network and internal IT systems and processes.
• Assessed requirements articulated by the business and used systems/infrastructure knowledge to envision the most appropriate solution for both the business and IT.
• Designed solutions to determine what infrastructure, applications and API’s would be needed.
• Presented solution approaches to the business, successfully gaining buy-in and formal approval.
• Coordinated with DEV and TEST teams to complete development, testing and release of each solution.
• Kept RSS Director informed of status of all projects under my management via regular reports and weekly status meetings.
• Kept RSS Team and all Business stakeholders continually informed of planned and executed application changes.
• Managed to production over a dozen projects in multiple implementation and maintenance releases.
• Executed a major network data migration affecting over 2.5 million subscribers.

Business Analyst / Systems Analyst

Confidential, Charlotte, NC

Responsibilities:

• The 2012 merger of Duke Power and Progress Energy created the nation’s largest utility enterprise.
• I completed requirements elicitation and documentation for multiple enterprise level IT projects, working with business sponsors and users, systems experts and data architects from both legacy companies to correctly identify, define and manage the business data requirements for systems and data bases supporting business-critical functions. Environment: Relational DB, ETL, JAD, UNIX, Excel, Power Point, Word, Adobe, MS Visio Pro, SharePoint (MOSS), Sparx Enterprise Architect, HP ALM Quality Center. Achievements included:
• Drafted the RFP for a vendor-implemented replacement-upgrade for the gas transportation management and billing system and was on the proposal review and acceptance team.
• Created an enterprise-level data mart for integrating outage management system data from four service areas. This was a huge data mapping and consolidation effort - Involved extensive data analysis and data mapping.
• Defined functional requirements for the Maintenance of the Grid project, a business intelligence (BI) project that mined data from several systems to identify and take action on maintenance issues for Duke’s Florida power distribution grid.
• Elicited and documented requirements for a cloud-based vendor-hosted service supplying a public facing and internal facing web portal for outage information in all Confidential service areas (Mid-West, Carolinas and Florida),
• Elicited and documented requirements for a cloud-based vendor supplied solution to improve the interface between enterprise asset/supply chain management and GIS/grid design systems.
• In addition, I led the BA group in two internal efforts underway in the IT organization:
• Institutionalization of a new methodology for IT project management for the new Confidential .
• Standardizing the Business Requirements Document (BRD) for Confidential Distribution Services IT.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Successfully completed requirements documentation on a major enterprise-wide image capture project. Elicited, documented and validated the business processes, business requirements and system requirements, and coordinated stakeholder and project team participation to meet all project management milestones, produce necessary deliverables, and facilitate solution design. Environment: JAD, Windows XP, Excel, Power Point, Word, Adobe, MS Visio Pro, SharePoint (MOSS), Requisite Pro, HP ALM Quality Center.
• Elicited and documented current and future state business processes for the capture, transmission and processing of documents moving from 1700 branch banks to corporate and non-bank users, saving the bank $12,000,000 per year.
• Documented business and system requirements for image capture and processing of approximately 25,000 documents per day supporting both monetary (teller line) and non-monetary (diverse customer services) processes.
• Facilitated process improvements for optimal handling of over 110 different non-monetary documents.
• Developed requirements for a document classification and indexing process, designing 15 new workflow processes to be executed on a workflow application.
• Developed key project documents - the Business Requirements Specification (BRS) and the Systems Requirements Specification (SRS) and achieved sign-off from large stakeholder group.
• Managed business requirement and system requirements in Requisite Pro and ALM Quality Center.
• Coordinated with Enterprise Testing Organization to complete requirements testing.
• Coordinated with the technical design team (vendor) to facilitate the solution design.
• Acquired understanding of teller line activities and monetary transaction documents.

Implementation Manager

Confidential, Gainesville, GA

Responsibilities:

• Successfully facilitated implementation of a new case management tool. Made sure that local Health District management and all users understood the process changes required by the new system. Coordinated district user training, after first gaining a thorough understanding of the work done by the case administrators and the field conditions they faced. Funneled user feedback to state project management during and following system roll out. Assisted health district managers in creating and executing implementation and data migration plans. Environment: JAD, Windows XP, Excel, Power Point, Word, Adobe, Babies First case management tool.
• Coordinated efforts of state agency HQ, health district managers and system admin organization both during and following roll out.
• Developed and assisted with data migration plan.
• Managed the project at the health district level to successfully meet all project milestone dates.
• Worked effectively with individual users (case workers) to resolve training and system admin issues and achieve a smooth transition to the new system.

Senior Business Analyst & Project Manager

Confidential, Akron, OH

Responsibilities:

• Accomplished major process improvement and Oracle SW implementation projects at two major universities in Ohio and on a state government SW upgrade project in Alaska - three projects in total. Managed requirements capture and creation of the design for a web application workflow process management tool to be used enterprise wide at University of Akron. Coordinated change management to achieve stakeholder buy-in, documented and improved business processes, and defined IT business requirements and training requirements. Environment: JAD, Windows XP, Oracle BPM, Visio, UML, Model-to-Execution SW, Excel, Power Point, Word, Adobe Acrobat, MS Outlook.
• Managed a geographically dispersed team of BA’s, designers and code writers to deliver products to clients on 3 separate projects.
• Successfully managed stakeholders at every level of the enterprise, including the entire UA faculty, to understand strategic and operational goals and develop both process improvements and systems solutions to meet them.
• Developed and implemented an effective change management plan.
• Achieved broad stakeholder buy-in for process analysis and improvement and facilitated understanding of business processes across a diverse, multi-functional organization.
• Facilitated development of a very robust and capable web-based workflow system design, including user UX/UI design and validation.
• Achieved a 50% reduction in processing time by unifying and improving fragmented business processes
• Translated the design business requirements into executable system requirements for DEV team.