SUMMARY:

• A dynamic IT professional with over 15 years of rich experience in the arenas of Business Analysis Software Quality Assurance and in Healthcare, Financial and Telecom domain.
• Extensive experience in reviewing and analyzing Business Requirements and writing detailed Test Plans, Test Cases, and Test Scripts in Manual Testing.
• Experience includes the testing of Client/Server, ETL, SOA and WEB applications using automated testing tools like Rational Suit, Load Runner and Quick Test Professional.
• Experience on Test management tools like TMS, Quality Center and Test Director.
• Strong knowledge in Software Development Life Cycle (SDLC).
• Developed comprehensive E2E test cases at the application and multi - application levels
• Experience in testing Electronic Data Interchange (EDI) Management Systems.
• Extensive experience in conducting different kinds of tests such as Integration, Regression, Functional, System Testing, Black Box, UAT and Sanity Testing.
• Expert in testing of cross browser Applications (Internet Explorer, Fire Fox, Safari, Opera, Avant, Maximo, Google chrome) with different protocols like HTTP, HTTPS and FTP.
• Results oriented, with an ability to work with aggressive timelines and deliverables and to see any assignment to successful completion within the established project schedule.
• Well knowledge in Business Intelligence and Enterprise Application Integration.
• Worked in database testing with database Oracle, DB2, and SQL Server.
• Excellent working knowledge of designing & implementation of all QA test strategy plans manually and automated test solutions.
• Worked with the build/release management teams to validate the system setup and configurations at pre-deployment stage.
• Good verbal and written communication skills.

TECHNICAL SKILLS:

Software Packages: MS- Office suite, MS- Visio, IBM- Rational Rose, MS- Dynamics CRM, Great Planes, SQL Query analyzer, HSP Meditrac, EDI Management Systems.

Project Management: Microsoft Project, SharePoint, Clarity, HP ALM (Application Lifecycle Management).

Test /Management Tool: Microsoft TFS (Team Foundation Server), HP Quality Center. /HP Application Lifecycle Management, Test Director, Load Runner, Bugzilla, SmartBits, Ixia.

Process /Modeling Tool: Waterfall, Agile, Software Development Life Cycle (SDLC), High Level Diagram (HLD).

Operating Systems: UNIX, Linux, Windows, and Macintosh

Miscellaneous: Requirement Analysis/Definition, Functional Specifications, Technical Design Specifications, Quality Assurance Testing.

Databases: Microsoft Access, MS SQL Server, My SQL, Oracle, BMC Remedy CMDB.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst / QA Engineer

Responsibilities:

• Participated in execution of company-wide SDLC policy which was incorporated as per executive Project Management guidance.
• Analyzed the System Requirements, Functional requirements and Business Requirement Documents.
• Involved in Business functionality review meetings and Use-Case Analysis.
• Extensively communicated with Business Analysts to come up with efficient test plans and test cases.
• Involved in delivering three successful releases within six months on HSP-Meditrac, including EDIMS (Electronic Data Interchange Management System) in Healthcare industry.
• Prepared Member, Enrollment, Provider, and Claim Test data for test cases.
• Mapped the requirements to test cases, to be tracked in (Tractability Metrics).
• Placed Test cases, Test scripts, and Expected results in Microsoft TFS (Team Foundation Server).
• Involved in the Testing of the HSP MediTrac Application which also integrated third party applications.
• Performed Black box Testing that included Smoke, Release, Functional and Regression testing for each New Environment and New build in HSP-Meditrac and EDIMS.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Check the iLogs and Production issues analyzed EDI Management Systems.
• Validated EDI Claim Process according to HIPPA compliance in the Diamond and HSP MediTrac.
• Retrieved test data from Oracle database using SQL Statements.
• Developed Test Summary Reports and participated in GO / No-Go meetings.
• Validated the batch production of documents and transaction-driven documents.
• Involved in testing via McKesson Application for editing claims to determine the root cause of suspended claims send to the McKesson editor.
• Involved in testing via Optum Application for pricing claims to determine the root cause of suspended claims send to the Optum pricier.
• Prepare test data by entering the claims via HSP MediTrac.
• Validated claims using McKesson, with the help of ICD-10 Codes documentation.
• Prepared 837 and 834 files for Electronic claims submission for ITS Claims.
• Validated the diagnosis codes using ICD-9 and ICD-10 with file code maintenance system.
• Participated in Walkthrough’s and Technical Reviews all through the testing phase cycle.
• Used Quality Center to streamline test team’s activities and developed Test cases and Test Conditions for some of the modules of Application under Test (AUT).
• Enhanced the automated Regression Scripts and conducted Data Driven Testing.
• Performed Backend Testing by executing SQL statements using Oracle Database and SQL Navigator.
• Worked on the continuous improvement of QA process by reviewing and evaluating existing practices with standard testing guidelines.
• Tracked defects using SharePoint and conducted Bug-Review meetings.
• Responsible for preparation of weekly status report.

Confidential, Simi Valley, CA

Business / Application Analyst

Responsibilities:

• Worked closely with Business users and department managers to understand the system, gather new requirements or enhancements, modifications in existing developed utility or functionality, etc.
• Performed analyst search of various tools and services that meet the business requirements of our customers.
• Supported the team members in adding, auditing and maintaining the Configuration Records in CMDB.
• Assisted the management in implementation and management of quality IT services (ITSM) that meet the needs of the business.
• Managed service delivery of tools that supported the processes, procedures and runbooks that are used.
• Documented results and provide various recommendations to senior staff.
• Participated in the requirements definition, execution and testing of tool-related changes including SIT and UAT testing to ensure appropriate capabilities meets business exceptions,
• Performed communication of tool changes, maintenance schedules and notifications. Monitored and reported upon tool performance.
• Expertise in analyzing user requirements, functional and technical specifications, preparing test plans and writing test cases.
• Provide support during the production release process, migration and troubleshoot deployment issues.
• Provide KPI information for tools, systems and process to be included within the Executive Business Review.

Confidential, Santa Monica, CA

System Analyst

Responsibilities:

• Followed Waterfall methodology for System Development Life Cycle (SDLC) to ensure technical activities were handled in line with the Service Delivery.
• Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques and translate the business and user requirements into system requirements .
• Reviewed technical specifications documents and confirmed that all business requirements are addressed
• Create Business Requirement Document (BRD) to the industry standard, which includes business requirements, High Level Design (HLD), etc.
• Conduct POC/Pilot program to test the design and implementation approach. Obtained approval on the program from customers and project management team.
• Oversees the day-to-day operation of networks including hardware/software support, training, and special projects.
• Maintained the Traceability Matrix, to maintain the smooth flow of System Development Life Cycle.
• Communicated effectively with the project team on technical matters and provided timely problem resolution associated with customer requirements and implementation challenges.
• Mentored team members to ensure all processes and procedures learned during training are understood and implemented correctly in the production environment.
• Worked closely with billing department to understand the issues related to perform the billing functions.
• Assisted staff to understand and follow the critical path of billing lifecycle as Service Provisioning, Transaction Collection, Pricing, Bill Generation and Bill Distributions etc.
• Responded to escalate system flow issues by investigating the cause of failure; provide the solution and monitored for the stability of the system process.

Confidential, Simi Valley CA

Business / System Analyst

Responsibilities:

• Worked as an analyst to develop and review business requirements. Interfaced with subject matter experts (SMEs) in the area to understand and clearly flush out the requirements.
• Reviewed technical specifications documents and confirmed that all business requirements are addressed.
• Interfaced and collaborated with development and testing team to resolve issues and reduce defects.
• Communicated effectively with the project team on technical matters and provided timely problem resolution associated with customer requirements and implementation challenges.
• Conduct POC/Pilot program to test the design and implementation approach. Obtained approval on the program from customers and project management team.
• Expertise in analyzing user requirements, functional and technical specifications, preparing test plans and writing test cases.
• Developed, coordinate, and implemented test cases based on the business and functional requirements.
• Assisted management in researching and recommending new technology and in potential applications, which may save the resources and bring up the production.
• Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques and translate the business and user requirements into system requirements.
• Gathered business requirements, create a High Level Design (HLD) using UML with various swim lanes representing Data Flow Diagrams & Process Flow Diagram.
• Created High Level Design (HLD) focusing upstream, downstream and midstream impacted systems and noting current and future diagram flow.
• Actively participated in coordinating CIT, SIT, and UAT teams, conduct sessions to review and document business processes to produce high-quality deliverables.
• Created manual test cases in HP QC/HP ALM for various user stories based on release and Sprint test plan.
• Executed test cases and test scripts for manual and automation testing.
• Defects are raised in the HP QC/HPALM for logging, tracking and reporting bugs in the application.
• Responded to escalated issues by investigating the cause of failure; provide the solution and monitored for the stability of the network.
• Used Load Runner to execute multi-user performance tests, used online monitors, real-time output messages and of the features of the Load Runner Controller.

Confidential, El Segundo CA

Business / System Analyst

Responsibilities:

• Created Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.
• Actively participated / arranged with number of iterations between team and customer on domain related tasks.
• Led project teams, internal and external, to achieve project defined milestones and deliverables.
• Worked closely with Business team and developers to fully understand the scope and functionality of the proposed systems requirements.
• Participated in design review meetings to understand technical & functional systems overview.
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.
• Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.
• Created project plans in accordance with project management framework standards and procedures.
• Planned, facilitated and reported on quality assurance testing efforts.
• Attended the defects review and deployments meetings with cross function team for weekly deployment.
• Analyzed results from Performance Testing and suggested appropriate changes..
• Tested the correctness of generated reports, database printing capabilities and general usability.
• Processed feedback from users in order to analyze and reproduce software problems. Communicated with offshore development team to resolve various issues.