SUMMARY:

• Motivated outgoing senior professional with 19 years of Professional experience and knowledge in Defense, Federal and commercial consulting.
• I have provided High Level support for the Department of Homeland Security (USCG CG - 912, USCG /BASE NCR C4IT, TSA/ NEDCTP/OSO/OLE/FAMS, & US-VISIT) and Department of Defense (WHS & OIG).
• My work on these projects has included Project Management; Knowledge Management; Risk Management; Change Management; Human Capital; Budget Management; Resource Management; Acquisition & Procurement; Base Procurement Analysis, Event Planning & management; Physical Security; Information Assurance; COOP contingency plans; and Business Process Mapping, Process Engineering (implementation & requirements generation).
• A results-oriented professional with strong analytic, planning and process improvement skills, combined with the ability to coordinate these efforts in order to achieve high success levels to understand how to interpret customer business needs and translate them into application and operational requirements which in turn results in increase of customer satisfaction, enhanced processes, and reduced costs.
• I have demonstrated competent interpersonal skills; produce high-quality deliverables, effectively communicating with clients, all levels of management, and colleagues- from junior team members and senior level executives.
• I have a solid background in program, project, and team management; organizing workflow, client relationship management; and quality assurance support (including vendor resource management).
• I am driven by new challenges and the desire to be successful in all endeavors.

TECHNICAL SKILLS:

Proficient in: Microsoft Office, Adobe Suite, ACCESS 2000, Microsoft Word, Outlook, Excel, PowerPoint, InfoPath, Visio, Project, Publisher, 365, Sharepoint, Corel Office, Html Language, IDT, Jess, CWS, FPD, Remedy, Netapp, ADUC (Active directory Users and Computers), CGMS, CGBI, SVTC, CMD prompt

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Business Process Analyst

Responsibilities:

• Reassess the effects of organizational changes and audit priorities in relation to the five (5) established project charters and NT Validation effort
• Define activities associated with multiple lines of business within each project charter
• Create process models based upon defined activities within each project charter and provide recommendations to improve overall business processes
• Validate and provide recommendations for as-is NT process models
• Review and map processes in publications across multiple lines of business, including accounting, budgeting, asset management, personnel and pay
• Interview multiple stakeholders to ensure proper process documentation is captured

Confidential, Tysons Corner, VA

Data Analyst/ Project Management Specialist

Responsibilities:

• Comprehensive Analysis of the entire FY11-FY15 Coast Guard spend (Contract & PCard) and current manpower to identify services or supplies that can be consolidated to achieve economies of scale during procurement process
• Strategize organizational goals, objectives, to provide recommendations to the Head of Contracting Authority and deputy based on analysis of both spend & manpower
• Manage Spend Data bases to provide weekly report Deliverables to HCA and Staff
• Execute Monthly Report to deliver to Client

Confidential, Washington, DC

Project Manager/ Senior Analyst

Responsibilities:

• Processed paperwork and communications regarding FSA Accounts to all employees
• Assist company employees with questions and troubleshooting account issues; Worked closely with accounting and senior staff to process new employee paperwork
• Assist with business Development opportunities

Confidential

Project Manager/ SIPRNet Manager

Responsibilities:

• Evaluate, advise, interpret and implement policies (to include strategic plan, mission, vision and values ) and procedures to ensure program operations consistently meet DHS/USCG requirements
• Manage operational issues- including but not limited to, report project status against scheduled milestones, activities, and deliverables
• Strategize organizational goals, objectives, & improvements with senior management; Perform advanced-level subject matter expert responsibilities focusing on intermediate to long-range program issues affecting program activities and service development, deployment
• Developed Standard Operating Procedures and Training Guides; Train all incoming personnel to include Military, Civilians and Contractors on SIPRNet Support processes and procedures
• Netapp & other programs monitoring and management; Troubleshoot and setup Secured VTC (Video Teleconference) Face/Liaison for SIPRNet between different units/offices and Base services
• Advise individuals and staff members in the selection and application of appropriate problem solving methods and techniques, provide advice on work methods, practices and procedures, and assist individual members in identifying the parameters of a viable solution
• Articulate assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion to staff and leadership
• Lead individuals, staff and government employees in identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization
• Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation and communication of work-related information to senior management
• Metrics & documentation to include but not limited to Token Tracking, Administrative accounts, Trusted Agent Duties
• Maintain the supplies and consumables for the space to include but not be limited to; paper for printer, hand sanitizer, cleaning supplies
• Maintain access lists & Visitor logs; POC for scheduling & requesting visit authorization from DHS for Contracted work and company visits; Escort duties for other work that must occur; Opening and Closing of Classified Resource Center;
• Activation and deactivation of Intrusion detection system
• Verify identities of each Subscriber as specified in Section 3.2.3 of the DoD Registration Practice Statement (RPS)
• Validate subscriber is eligible to be registered (U.S. Military, DoD, Civilian, contractor, or others) for using government furnished equipment and working in government spaces.
• Gathering and forwarding Subscriber registration information to the Registration Authority (RA)/ Local Registration authority (LRA)
• Delivering Certificate Registration instructions (CRI), initializing tokens or keyed tokens, and/or activating data to subscribers. Assisting Subscribers with downloading and installing their certificates; Reporting to the RA /LRA if a subscriber is suspected of a compromises or loss of Private Key.
• Abided by all of the applicable requirements of the DoD RPS and executing the responsibilities listed in section 5.2.1.2.3 for both self and staff
• Coop Plan writing; Participate in Emergency Action Plan exercises and drills
• Manage SIPR Remedy, Troubleshoot SIPR help tickets and provide administrative technical support of the SIPRNet;
• Submit remedy tickets for security, facility, and network concerns related to the operations of the Classified Resource Center

Confidential, Arlington, VA

Management Analyst/ Senior Consultant

Responsibilities:

• Evaluate, advise, interpret and implement policies and procedures to ensure program operations consistently meet DHS/TSA requirements
• Provide project management support to NEDCTP team, including requirements collection and documentation, producing status reports, preparation and production of acquisition documents (Satisfy requirements for Procurement Packages- Market Research, IGCE’s, Alternative Analysis, Sole Source documents and Statements of Work), risk assessments, documenting meetings and discussions.
• Manage day-to-day operational issues and responsible for project procurement and training; Create, amend cancel Procurement Requests, maintained Database and attend weekly Operations Branch Meetings and Prepare weekly updates to Tracker
• Perform advanced-level responsibilities focusing on intermediate to long-range program issues affecting program activities and services development, planning, delivery, monitoring, and evaluation
• Consolidate Airport Authorization Expenses, Mass Transit Deployment Teams, Travel, and Funding information for multiple years into databases
• Strategized with senior management to meet organizational goals & objectives through the Annual Program Review Conference; designed event specifications to meet organizational needs and objectives
• Research sites and vendors for NEDCTP Program Review Conference to be held yearly; Plan, manage & execute major aspects of meeting management to include selecting sites, developing Conference materials, building registration processes, coordinating travel for attendees and tracking registration and housing databases, and provided on-site management for assigned meetings for 200 attendees from around the nation and US territories
• Negotiate complex service contracts from cradle to grave and approve all meeting expenses; Manage meeting vendors to include venues, transportation, hotels, security and speakers
• Provide leadership and management expertise to the NEDCTP program and staff in support of critical program needs; Interface daily with senior leadership and work independently / with teams in a highly visible and fast-paced environment.
• Conducting comprehensive assessments of all program participants Program Support Office of the Department of Homeland Security, National Explosive Detection Canine Team Program, Office of Law Enforcement/Federal Air Marshal Service, Transportation Security Administration
• Acquisition Program Baseline & Acquisition Plan preparation; OMB 300 information collection

Confidential, Arlington, VA

Management Analyst & Program Specialist

Responsibilities:

• Evaluate, advise, interpret and implement policies and procedures to ensure program operations consistently meet DHS/TSA requirements
• Provide project management support to NEDCTP team, including requirements collection and documentation, producing status reports, preparation and production of acquisition documents (Satisfy requirements for PR Packages- Market Research, IGCE’s, Alternative Analysis, Sole Source documents and Statements of Work), risk assessments, documenting meetings and discussions.
• Create, amend cancel Procurement Requests and maintain Database.
• Perform advanced-level responsibilities focusing on intermediate to long-range program issues affecting program activities and services development, planning, delivery, monitoring, and evaluation
• Consolidate Airport Authorization Expenses, Mass Transit Deployment Teams and Funding information for multiple years into databases
• Strategized with senior management to meet organizational goals & objectives through the Program Review Conference; designed event specifications to meet organizational needs and objectives
• Researched sites and vendors for NEDCTP Program Review Conference to be held in Orlando, Florida; Negotiated complex service contracts from cradle to grave and approved all meeting expenses; Managed meeting vendors to include venues, transportation, hotels, security and speakers
• Planned, managed & executed major aspects of meeting management to include selecting sites, developing Conference materials, building registration processes, coordinating travel for attendees and tracking registration and housing databases, and provided on-site management for assigned meetings for 200 attendees from around the nation and US territories

Confidential

Program Specialist

Responsibilities:

• Point of Contact for Branch; Responsible for tracking incoming and outgoing staff & daily operations management. Responsible for maintenance and update of email distribution lists and department phone directory
• Evaluate, advise, and interpret policies and procedures to ensure that program operations consistently meets DHS and US-VIST program requirements
• Consult and analyze, on a weekly basis with Budget DAD, current methodology development and organizational development to help increase production of work for team.
• Gathered & consolidated outstanding weekly report backlog
• Conducted Staffing Analysis ;Created databases to work from and update weekly project management reports and emails
• Proofed project performance evaluations, business requirements, concept of operations documents, configuration management documents, project scopes and charters, new processes and recommendations, and other US-VISIT documents making comments where necessary
• Coordinate staff and workgroup meetings including conference room reservations, agenda preparation and distribution, minutes taking and action items tracking
• Assist new hires in setting up their environment (Phone, blackberry service, supplies, furniture, keys & LAN setup)
• Monitor office machines and alert facilities when maintenance is needed.
• Create and update forms and diagrams; update document notebooks and presentation materials
• Maintain electronic database of important US-VISIT documents
• Planned and Organized Branch Activities with AD of Branch and staff to promote Branch unity ( Market research, negotiation of rates and terms with locations, setup and breakdown of events)

Confidential

Acquisitions & Program Management Branch of the Department of Homeland Security

Responsibilities:

• Preparation and planning of Project Management Review; Plan & provide analytical support in developing new processes and procedures; Assist in streamlining tasks to ensure timely deadline submission
• Evaluate, advise, and interpret policies and procedures to ensure that program operations consistently meets DHS requirements
• Prepare operations and procedures manual to assist management & 40 plus staff in operating more efficiently & effectively
• Support Bids and proposal submission; Synthesized data to be used in submission
• Consult and analyze, on a weekly basis with team lead, current methodology development and organizational development to help increase production of work for team.

Confidential, Bethesda, MD

Project Assistant & Executive Assistant

Responsibilities:

• Monitored contractor work and submissions; Enforced schedule deadlines and requirements with staff & contractors; Instructed staff regarding technical issues or directives of designs, drawings, and plans
• Designed and Implemented new standards and procedures throughout office and company
• Demonstrated continuous effort to improve operations, streamline work processes, and work cooperatively to decrease turnaround times, and jointly to provide quality seamless client/contractors services
• Conducted New Hire Orientation & Training
• Provided & prepared recommendations to Marketing Materials for presentations and RFP submissions

Confidential

Executive Assistant to Principal in Charge

Responsibilities:

• Provided continuous, high quality ad hoc and scheduled support to the Principal in Charge.
• Preparation of Contracts, Proposals, Agreements, Registrations, Conference Registrations, Meeting Minutes and Field Reports
• Expense Reports, research, Projections and Administrative support for MEP studio when needed.
• Coordinated schedules, time sheets, appointments, conferences, luncheons, and travel arrangements; Manage expense and recovery; Coordinated office events
• Proofread and edited outgoing documents; Manage meeting logistics; screen calls; acted as a client liaison
• Prepared forecast of workload for Project Managers; Assist in preparation and monitor project scope, budgets and schedules for work; Design and maintain quality system databases for process and configuration control

Confidential, Washington, D.C.

Project Assistant & Executive Assistant

Responsibilities:

• Monitored contractor work and submissions; Enforced schedule deadlines and requirements with staff & contractors; Instructed staff regarding technical issues or directives of designs, drawings, and plans
• Prepared fee proposals; Managed contract value verifications and reports for Project Managers to review
• Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless client/contractors services
• Assisted accounting with various tracking reports; Accounts Receivables/payables, etc.

Confidential

Executive Assistant to Associate Partners/Project Managers

Responsibilities:

• Provide continuous, high quality Administrative support to Associate Partners, Associates, and Staff.
• Expense Reports and Administrative support for The Director when needed.
• Coordinated schedules, time sheets, appointments, conferences, luncheons, and travel arrangements; Managed expense and recovery; Coordination of office events
• Proofread and edit outgoing documents; Managed meeting logistics; screen calls; act as a client liaison
• Prepared forecast of workload for Project Managers; Assist in preparation and monitor project scope, budgets and schedules for work; Design and maintain quality system databases for process and configuration control
• Assisted in preparation of materials for RFP deliverables.

Confidential, Washington, DC

Executive Assistant

Responsibilities:

• Provided continuous, high quality administrative support to company President and Staff. Coordinated schedules, appointments, conferences, luncheons, and travel arrangements; Managed meeting logistics, expense and recovery
• Interaction with the Broad of Directors on a Daily Basis. Screened Calls, Provided updates, etc.
• Coordination of work flow and delegated tasks; provided motivation and direction to create a positive work environment
• Tracked office expenses and created monthly reports for Senior Executives. Prepared invoices, accounts payable and receivable
• Client liaison; Assisted with completion of project deadlines; Worked with contractors to ensure timely submissions
• Prepared Correspondence, memoranda, reports, data entry and filing; Proofread all materials before release

Confidential, Hyattsville, MD

Quality Development Specialist

Responsibilities:

• Ensured quality met company guidelines according to call handling standards; Worked with Clients to ensure specifications for campaigns were met and exceeded; Cross- trained on numerous campaigns; Monitored up to 6 campaigns of up to 20-30 people at a time; Supervised and trained fellow associates
• Trained, coached and developed representatives abilities and product knowledge; Managed site opportunities & strengths to build presentation by monitoring inbound and outbound calls; Strengthened the representatives presentational skills through daily meetings regarding product and system updates, motivated employees for increased sales while ensuring quality of standards
• Produced daily, weekly and monthly reports regarding training, call data, sales, quality assurance information in accordance with established procedures. Produced reports necessary to indicate areas of needed improvement; input information into databases to provide data for producing statistical reports, presentations, & client reports.
• Translated and created documents from English into Spanish, trained representatives within 4 days’ time; provided quality assurance responsibilities, client liaison for an all-Spanish spoken campaign
• Provided administrative support to Managers; Facilitated marketing sessions with clients

Confidential, Washington, DC

Government Relations, Human Resources, & Accounting Departments Intern

Responsibilities:

• Preformed Administrative duties for the President of the Government Relations Department, Human Resources and staff; performed data entry, screened calls, and managed filing; Handled collections accounts
• Managed Daily, Monthly, & Yearly projects assigned by leadership
• Designed informational pamphlets and folders and setup workshops
• Researched topics for Senior Lobbyists; Attended hearings and Congressional sessions; Attended the American Medical Association (AMA) Conference and setup the ACOG info booth
• Setup Grassroots Database