SUMMARY:

• Creative, analytical and results - oriented professional with 12+ years of experience in Product Management, Business Analysis and consulting, marketing, B2B and B2C. Determined and resourceful, quick to grasp new ideas, finds challenges stimulating and is committed to delivering high quality and strategic business solutions.
• Mobile and Web Product development and re-designing, Project and Product Management Business Process Analysis and Modeling, Strategic Business Solutions, Executive Communications Process Re-engineering & Analysis, Product Marketing, Analytics and Metrics
• Strong analytical skills used in business and requirements analysis for a variety of industries.
• Extensive project and team management experience covering large and small projects.
• Other experiences include: Goal Oriented Project Management, Business Process Analysis and Modeling, Process Re-engineering & Analysis, Product backlog planning, Mobile and Web product management, facilitate JAD sessions, proposal development, functional testing and software metrics & other quality assurance techniques. Well-versed with SDLC / PDLC methodologies like Waterfall, Agile and RUP; writing Functional Business Requirements, Business Requirements Document, Use cases, User stories, Business rules and Data rules document, Customer journey.
• Keen problem solving skills allowing rapid assimilation and resolution of complex problems.
• Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.
• Experience of both of Business’s and developer’s viewpoints in outsourcing situations and immense knowledge on API and SOA
• Strengths include big picture focus while developing strategic business solutions which can include: mission statements, value propositions, critical success factors, statements of work, project management, ROI, online marketing strategies, gap and risk analysis, process re-engineering, facilitate functional design meeting and documenting requirements, use cases, change management, Product redesign, A/B Testing, User Experience (UX) design, Functional testing, User Acceptance Testing, support implementation and mentoring and coaching.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, RUP, Agile

UI/UX: Visio, HTML/CSS, Balsamiq

Requirement / QA Tools: Requisite Pro, JIRA, Rational Rose, Rally Software, Rational Clear QuestTesting Methodology: UAT Testing, A/B Testing, Functional, System and Regression Testing

Databases: MS SQL Server, Oracle SQL Developer

Other Tools: MS Office, Informatica, Salesforce, CQ5, Trello, Adobe Analytics, Metrics

PROFESSIONAL EXPERIENCE:

Confidential CA

Product Manager / Sr. Business Analyst

Responsibilities:

• Partner with cross-functional teams such as Marketing, IT (QA and development), Analytics and reporting to lead the execution of the website Visa.com.
• Responsibilities include assisting with discovery to understand business problems, performing systems analysis, impact assessment, web and mobile product management, GAP-analysis to existing functionality and business processes, providing solutions to business problems by proposing system enhancements.
• Interacted with UI/UX team to propose design and layout changes to improve user experience.
• Plan an approach for analyzing, categorizing, and managing requirements. Determine the level of formality required and consider options for documenting and packaging requirements based on project type, priorities, and risks.
• Develop AEM related User stories for Visa.com
• Maintain a structure of the product backlog and sprint planning on Jira.
• Managed teams at offshore and onsite

Confidential CA

Product Manager / Sr. Business Analyst

Responsibilities:

• To facilitate measurable projects, education, events, and policies that deliver solutions by activating Confidential ’s member network using salesforce to reach the Net Positive Bay Area goals. Collaborate with leading tech companies, cities, counties, research and educational institutions to solve a issues that cannot be solved alone.
• Be the Product expert and voice of the customer. Interacted with UI/UX team to propose design and layout changes to improve user experience
• Monitor/manage risks especially on critical path activities. Reprioritize activities and/or schedules as needed without compromising the quality of the final product.
• Responsible for communications plan to keep the senior management/global business sponsors/partners informed of the project status at all times.
• Facilitated requirement gathering sessions with the business and directed the documentation of requirements. This involved constant business process discussions with Business Stakeholders and IT. Also facilitated UAT and FAT session.

Confidential

Mobile Product Manager / Sr. Business Analyst

Responsibilities:

• Partner with cross-functional teams such as Marketing, IT (QA and development), Analytics and reporting to lead the execution of this new and enhanced Mobile Banking.
• Ensure all the major functionalities are functional like Login, Quick Balance, Mobile Deposit, Bill Pay Service, Transfers including services rendered by different third party vendors, tools used, data-feeds flowing to the site, data being flowed to all the downstream systems.
• Responsibilities include assisting with discovery to understand business problems, performing systems analysis, impact assessment, web and mobile product management, GAP-analysis to existing functionality and business processes, providing solutions to business problems by proposing system enhancements.
• Interacted with UI/UX team to propose design and layout changes to improve user experience
• Plan an approach for analyzing, categorizing, and managing requirements. Determine the level of formality required and consider options for documenting and packaging requirements based on project type, priorities, and risks.
• Develop business and functional requirements for new Mobile Banking platform. Create Mockups and prototypes using Balsamiq, Process flows, Detailed-level BRD’s and detailed User Case documents. Document functional and non-functional business in the Business Requirement Document (BRD), documented customer journey
• Researched, determined and analyzed business trends and customer behavior. Analyzed and determined web analytics data as well as other offline data to evaluate App performance. Used Tableau to calculate the KPI.
• Managed teams at offshore and onsite

Confidential, CA

Sr. Business Analyst

Responsibilities:

• Partner with cross-functional teams such as QA and development and business stakeholders to lead the execution of this new ecommerce concept.
• Ensure all the major functionalities are functional like Search, Account, Customer Service, Shopping and Buying, Checkout; including services rendered by different third party vendors, tools used, data-feeds flowing to the site, ecommerce data being flowed to all the downstream systems.
• Responsibilities include assisting with discovery to understand business problems, performing systems analysis, impact assessment, web and mobile product management, A/B Testing, GAP-analysis to existing functionality and business processes, providing solutions to business problems by proposing system enhancements.
• Manage budgeting for the projects and assess ROI of online marketing programs in collaboration with the project manager.
• Interacted with UI/UX team to propose design and layout changes to improve user experience using Balsamiq.
• Work with the Senior Management and Executive team to help define eCommerce strategy, marketing optimization solutions and roadmap while recommending and facilitating cross-concept initiatives and features.
• Develop business and functional requirements for new ecommerce concept, features and functionality. Create high-level BRD’s and detailed User Stories. Document functional and non-functional business in the Product Definition Document (PDD) and System Requirements validating the proposed system design to the business needs as stated by the stake holders and working with them from the inception phase till the transition phase and facilitate them in User Acceptance Testing (UAT) and business checkout.
• Create UAT related training hand-outs to the Business team and facilitate a walkthrough on the same.
• Provide support and facilitate as a liaison between the Business, customer experience designers, developers, architects and quality assurance analysts to ensure lucid communication to minimize defects and optimize application development.
• Educate Brand eCommerce and eMarketing teams on recommendations, guiding discussions to consensus and driving action items.
• Researched, determined and analyzed business trends and customer behavior. Analyzed and determined using analytics data as well as other offline data to evaluate site performance. Used Tableau to calculate the KPI.
• Research site analysis and behavior on tablet and mobile version of the e-commerce brands.

Confidential

Lead Business Systems Analyst

Responsibilities:

• Responsible for the delivery of the project to enable Swiss Re’s strategic business process alignment of global contracts and wording management.
• Worked with Business and documented Billing Profiles functionality for the customers belonging to US and Europe. Creating / editing / Viewing where the main features, which was tied down to the ACH/ electronic funds account.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Conducted interviews and performed Stakeholder Analysis, worked with the SME’s (Subject Matter Experts), IT managers, software architects to identify the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Monitor/manage risks especially on critical path activities. Reprioritize activities and/or schedules as needed without compromising the quality of the final product.
• Interacted with UI/UX team to propose creative designs and layout changes to improve user experience
• Responsible for communications plan to keep the senior management/global business sponsors/partners informed of the project status at all times.
• Facilitated requirement gathering sessions with the business and directed the documentation of requirements. This involved constant business process discussions with Business Stakeholders and IT. Also facilitated UAT and FAT session.
• Responsible for acquiring business SME sign-off on the Process Maps, Data Dictionary, Software Requirement Specifications (SRS) document, Use Cases and Functional Specifications.

Confidential

Lead Business Process Analyst

Responsibilities:

• Conducted GAP Analysis of the As-Is system to identify key areas of concern and addressed them with the Business team. Documented the AS-IS and TO-BE processes.
• Organized Joint Application Developments (JAD) with end-user/clients/stake holders and the IT group to gather requirements in order to re-engineer the existing process.
• Proposed design and layout changes to improve user experience i.e. use of tabs and sub - tabs, use of rich Internet features to make the application more intelligent.
• Worked on the Use Case document, Functional and Non-Functional specifications document, Business Requirements document, Screen Specifications document, Wireframe and Prototypes.
• Defined Business Rules and Data Rules based on the understanding of the existing system and inputs from the business users and stakeholders.
• Interacted with UI/UX team to propose design and layout changes to improve user experience
• Participated in daily SCRUM meetings, project update and review meetings and change requests board meeting.
• Created and Reviewed Test Plans & Test Cases based on business requirements for the UI, Functional, User Acceptance testing. Co-coordinated testing efforts, helped track defects and provided support in fixing them.
• Developed training material and facilitated the User Acceptance testing to the point of final acceptance and sign off.
• Created post implementation documents such as the Help desk support document and user manual.
• Worked with off-shore teams to develop and test the end product.

Confidential

Business Analyst

Responsibilities:

• Analyzing the BNA (Business Need Analysis document), PSD (Preliminary Solutions Document), PDD (Project Definition Document) and existing system.
• Scheduling and facilitating JAD (Joint Application Development) sessions to gather requirements.
• Created Function Point estimations for precise estimation.
• Created Wireframes as part of the requirement to help the Development team.
• Created Use Case Diagrams, Activity diagrams, Use Case Narratives, High level and Detail level requirement documents, Business Rules, Data Rules and Error message catalog.
• Used the tools like Requisite Pro, Clear Quest and Clear Case.
• Interacted with UI/UX team for layout changes to improve application usage.
• Guiding the Business stakeholders with User Acceptance Testing (UAT) for the system.
• Performed defect analysis of the real time issues in the production environment.