SUMMARY:

• Seasoned Business Analyst with 5+ years of experience in managing, developing, and maintaining applications through the entirety of a project lifecycle
• Extensive experience using Agile and Waterfall methodologies, from initial feasibility analysis and conceptual design through development, testing and implementation of software solutions
• Especially adept at Requirements Elicitation, Scope Analysis, Documentation and Communication
• Proven record of building high performance teams through a collaborative and assertive leadership style
• Extensive experience in Project Planning - estimation, scheduling, resource management and work allocation for both development and QA teams to ensure timely delivery of product functionality with exceptional user quality
• Proficient in using Unified Modeling Language (UML), writing comprehensive Business Requirements Documents (BRD), and detailed Functional Specification Documents (FSD)

TECHNICAL SKILLS:

Operating Systems: MS Windows, MacOS, Unix- Linux

Business Tools: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Outlook, Adobe Photoshop, AutoCAD, R-Commander, IBM SPSSDatabase Tools: SQL- DDL/DML | MS SQL Server, MySQL

Business Process Modeling Tools: UML- Use Case, Sequence, Activity Diagrams | Lucid Charts, Rational Rose, MS Visio

SDLC Methodologies: Agile -SCRUM, Waterfall

Requirement Gathering Techniques: One-on-One Interviews, Group Interviews, Facilitated Sessions, JAD Sessions, Questionnaires, On the Field- Job Shadowing, Prototype Display, Brainstorming/Idea Reduction, Use Cases, Request for Proposal

Analysis Techniques: MOST, PESTLE, CATWOE, SWOT, WHY Analysis, GAP Analysis, RISK Analysis

Management Techniques: LEAN Initiative, Agile Practices, Predictive Analytics, Rapid Improvement Experiments, Quality Assurance, Leadership Development, Time Management, Risk Management, Conflict Resolution, Business Etiquette

Quality Assurance Techniques: User Acceptance Testing (UAT), Functional Test Planning, Test Data Preparation, Positive/Negative Test Execution

PROFESSIONAL EXPERIENCE:

Confidential, NY

Business Analyst & QA Manual Tester

Responsibilities:

• Study business functions, gather information and evaluate output requirements and formats
• Improve E-Commerce system by examining current practices and designing modifications
• Assist in mining data from SQL database and support other personnel in accessing and analyzing data
• Maintain system protocols by constructing workflow charts and updating product backlog and procedures
• Run functional test cases, then detect and report software defects
• Collaborate with development team to create product prototypes and improve quality of deliverables

Confidential, NY

Research Analyst

Responsibilities:

• Identified and evaluated promising investment opportunities in healthcare
• Conducted continuous independent research to convey quality information to investors
• Provided a full range of clinical intelligence tools including data analyses and business reports, enabling efficient and reliable communication with a large audience of stakeholders
• Wrote and validated business requirement and functional specification documents
• Proofread and performed overall quality assurance of processes and publications

Confidential, NY

Process Analyst

Responsibilities:

• Traveled to and liaised with the South Asian Market to establish a global standard operating procedure
• Coordinated the LEAN initiative to improve workplace operations by building efficient processing steps focused on content, sequence, timing and outcome
• Developed Rapid Improvement Experiments to eliminate waste and reduce costs
• Advanced quality control by conducting daily scrum meetings and sharpening process flow parameters
• Submitted weekly work plans and monthly production analyses to management

Confidential, NY

Student Educator & Data Analyst

Responsibilities:

• Taught students of diverse socioeconomic backgrounds, underperforming in science, math and English
• Performed educational gap analysis and advised feasible solutions to bridge the gap
• Developed lesson plans and designed verbal and visual learning tools to address student needs while adhering to an accelerated timeline
• Used SQL to create, update and alter tables to track score fluctuations and evaluate teaching methods
• Headed review and retrospective meetings

Confidential, NY

Sales Analyst

Responsibilities:

• Analyzed requests for proposals and coordinated response planning with the sales manager
• Communicated with key stakeholders in order to support informed business decisions
• Provided in-depth analysis and customized recommendations in support of ongoing business initiatives
• Monitored marketplace information on pricing and competitive developments and recommended changes in products, services and policies
• Maintained a high level of confidentiality and ensured compliance with company policies and external regulations

Confidential, NY

Research Analyst

Responsibilities:

• Scrutinized research problems using root cause analysis, hypothesis generation and survey design
• Assisted team in the design, execution and evaluation of the research project
• Contributed to entire project lifecycle from conception to completion and presentation
• Organized meetings, teleconferences, and conducted research interviews with subject matter experts
• Collected survey data from study subjects and analyzed data results in SPSS and Stata statistical packages