Business Analyst/Report Writer Resume Las Vegas, NV - Hire IT People

SUMMARY:

Intensive knowledge of SQL database schema and problem resolution through SQL queries and transactions including SSIS packages.
Crystal Reports writing and troubleshooting.
Excellent written and verbal communication skills.
Ability to multi task under time restraints.
Prior non - Confidential Supervisory experience.

PROFESSIONAL EXPERIENCE:

Confidential, Las Vegas, NV

Business Analyst/Report Writer

Responsibilities:

On demand and subscription reporting through Allscripts including validation and testing
On demand and stored reports for Home Health, Hospice and Palliative care
Biweekly and Monthly Physician and Nursing Staff productivity.
Month and Quarter end Performance analysis and custom Excel Dashboards

Confidential, Boulder City, NV

System DBA/ SharePoint

Responsibilities:

Responsible for all hardware and software for business and subsidiaries.
Initial design and development of SharePoint site..

Confidential, Las Vegas, NV

OEM Technical Support

Responsibilities:

Remote and on location troubleshooting and resolution of hardware and software issues.
Creating training documentation and training of employees and customers on proper use and troubleshooting of equipment

Confidential, Las Vegas, NV

Systems Support Analyst

Responsibilities:

Remote and on location troubleshooting and resolution of hardware and software issues.
Building, deploying and troubleshooting of SSIS packages.
Building, deploying and troubleshooting of SSRS reports.
Remote server configuration and maintenance including bare metal to running builds, installs and deploying hot fixes
Training of new employees in helpdesk policy and procedures.

Confidential, Las Vegas, NV

Network Engineer

Responsibilities:

Maintenance and upkeep of a multiple system environment
Working knowledge of all IGT products, Avaya, Micros, Opera, Extreme switches and other Confidential related systems
Creation of custom SQL and Excel reports for Department and Management tracking call volume and work flow
Maintenance of Active Directory security and roles
Creating documentation for application set up, troubleshooting of Confidential issues and SQL “how to” documents.

Confidential

Jr. Database Developer

Responsibilities:

Writing and troubleshooting of SQL stored procedures and crystal reports.
Creating documentation for new releases, troubleshooting of Confidential issues and SQL “how to” documents.
Creating specification documents for planned future enhancements to Confidential applications.
Creation of a “No fault” round table method of processing issues and suggestions for future enhancements.
Maintaining a test lab environment from a bare metal setup to having a complete functioning lab

Confidential, Las Vegas, NV

Technical Support Engineer

Responsibilities:

Heavy customer phone and email interaction with emphasis on issue documentation and resolution.
Created documentation for troubleshooting and resolution of Advantage applications for both staff and customers.
Trained other GSC employees in proper troubleshooting and resolution techniques on all former Acres products using both application and SQL.
Developed and troubleshot Crystal reports for corporate and customer use.
Developed and facilitated a bi-weekly escalation review meeting that resulted in a 60% drop in outstanding second level escalated cases.
Liaison for Global Support Center with the Engineering, Product Management, Project Management, Q.A. and Confidential Systems departments.

Confidential

Systems Analyst

Responsibilities:

Maintained upgrade servers, workstations and peripherals.
Created and implemented upgrade plans and documentation.
Created and implemented policies and procedures for the upgrade lab.
Performed upgrades on all Advantage applications.
Trained other employees in upgrade testing procedures and documentation.

Confidential

Technical Support Engineer

Responsibilities:

Heavy customer interaction with emphasis on issue documentation and resolution either on initial call or by remote connecting to property.
Installed of software either on site or remotely.
Trained customers and new staff in use of all applications

Confidential

QA Test Engineer

Responsibilities:

Created and implemented test plans for Cage and Players Club Applications.
White glove testing of all Acres applications including defect reporting and verification of defect fixes in service packs

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Business Analyst/report Writer Resume

Las Vegas, NV

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