Business Analyst Resume
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SUMMARY:
- Highly motivated and results driven professional with over 20 years in financial services; specializing in mortgage servicing, quality control, training and development, process improvement and business analysis.
- Extensive experience with MSP (mortgage servicing platform), Director, LPS desktop, Pacer and SQL server
- Advanced MS Office experience. Power user of Excel (Pivot tables, Macros, V - lookups and formulas)
- Creation and implementation of Policies and Procedures
- Subject matter expert in HAMP, HAFA, FNMA, FHLMC, FHA, VA servicing guidelines
- Training, Coaching and Development
- Project Management
- Excellent team player with the ability to work independently and solve problems
- Strategic thinker with the ability to communicate at all levels of the organization
PROFESSIONAL EXPERIENCE:
Business Analyst
Confidential
Responsibilities:
- Created and distributed multiple division-wide dashboard and trending reports for Senior Management. Ensured integrity and delivery of reports with respect to time, scope, change and resources.
- Met with business unit leaders and senior management to identify needs and develop enhancements to reports.
- Assessed issues and identified solutions to meet deadlines and goals.
- Guaranteed the attainment of key milestones by proactively tracking metrics and project outputs.
- Adhoc reporting for Senior Management and SQL queries.
- Perform detail analysis on Business Requirements and Data Requirements.
- Perform Data Analysis and Data Mapping from source(s) system to target system(s).
Confidential
Quality Control Specialist V
Responsibilities:
- Preparation and analytical review of time sensitive, legal documents of loans in active foreclosure.
- Ensured all documents were processed timely and adhered to state guidelines.
- Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups.
- Utilization of spreadsheets for breakdown of fees and charges included on affidavits.
- Daily contact with attorney’s offices regarding revisions needed on affidavits.
Quality Control Specialist IV
Confidential
Responsibilities:
- Conducted servicing review audits (re-underwriting) of Loss Mitigation workout plans.
- Modifications (Traditional & HAMP), Short Sales, Partial Claims, HSAs.
- FNMA, FHLMC, FHA/VA and Private Investors
- Created a manual of job skills, as well as, 15 checklists used by the quality control specialists to reduce errors.
- Thorough knowledge of FHA, VA, FNMA and FHLMC guidelines.
- Coached and mentored all new specialists for the Quality Control Department.
- Maintained spreadsheet of Loan Specialist errors for coaching opportunities and performance reviews
Training Specialist III
Confidential
Responsibilities:
- Primarily responsible for publishing and delivering Processes & Procedures to new hire employees.
- Analytical review of financial packages and loss mitigation workout packages.
- Opened workstations in Fidelity and updated data as needed throughout the workout process.
- Monitored multiple open task reports (cash & escrow).
- Skip traced using Lexis Nexis.
Audit Liaison/Quality Control Specialist
Confidential
Responsibilities:
- Coordinated Internal, External and ratings review audits of loan servicing portfolio. Examples include but were not limited to; Fitch, Standard and Poors, Moody's, FNMA, GNMA, Freddie, Aurora, WAMU, Wachovia, Wetzel Trott and Group Audit.
- Coordination included gathering data from servicing department managers, completing questionnaires, scheduling onsite visits, preparing Powerpoint presentations, follow-up and ensure findings are cleared timely when necessary.
- Completed information requests from Investors.
- Maintained monthly customer contact report and capacity projections summary for Loan Servicing.
- Reason for leaving: Part of the Confidential layoff.
- Exposure to and basic understanding of Lean Six Sigma concepts.
Lien Release Processor
Confidential
Responsibilities:
- Released liens of mortgages that were paid in full using Rekon 2000 software.
- Prepared letters for satisfaction of mortgage.
- Researched and responded to correspondence from customers.
Senior Processing Representative - Lead
Confidential
Responsibilities:
- Monitored general ledger accounts for 120 financial centers.
- Reconciliation of branch and back office general ledger posting errors.
- Contacted FC managers and FC recon balancers regarding items posted to these GLs. Extensive use of ODS, PIA, Infopoint, Docview web, Excel and Access.
Teller Manager
Confidential
Responsibilities:
- Supervised teller line consisting of 6 tellers.
- Completed weekly reports due to Service Leader.
- Created contests and incentive programs to motivate tellers to meet their monthly sales goals.
- Consistently exceeded personal monthly sales goals.
- Increased sales in financial center by concentrating on a "product of the week".
- Interviewed potential new employees.
- Conducted annual reviews and calculated annual raises.
Teller Manager
Confidential
Responsibilities:
- Supervised teller line consisting of 6 tellers.
- Completed weekly reports due to Service Leader.
- Created contests and incentive programs to motivate tellers to meet their monthly sales goals.
- Consistently exceeded personal monthly sales goals
- Conducted annual reviews and calculated annual raises.