SUMMARY:

• Highly motivated and results driven professional with over 20 years in financial services; specializing in mortgage servicing, quality control, training and development, process improvement and business analysis.
• Extensive experience with MSP (mortgage servicing platform), Director, LPS desktop, Pacer and SQL server
• Advanced MS Office experience. Power user of Excel (Pivot tables, Macros, V - lookups and formulas)
• Creation and implementation of Policies and Procedures
• Subject matter expert in HAMP, HAFA, FNMA, FHLMC, FHA, VA servicing guidelines
• Training, Coaching and Development
• Project Management
• Excellent team player with the ability to work independently and solve problems
• Strategic thinker with the ability to communicate at all levels of the organization

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

• Created and distributed multiple division-wide dashboard and trending reports for Senior Management. Ensured integrity and delivery of reports with respect to time, scope, change and resources.
• Met with business unit leaders and senior management to identify needs and develop enhancements to reports.
• Assessed issues and identified solutions to meet deadlines and goals.
• Guaranteed the attainment of key milestones by proactively tracking metrics and project outputs.
• Adhoc reporting for Senior Management and SQL queries.
• Perform detail analysis on Business Requirements and Data Requirements.
• Perform Data Analysis and Data Mapping from source(s) system to target system(s).

Confidential

Quality Control Specialist V

Responsibilities:

• Preparation and analytical review of time sensitive, legal documents of loans in active foreclosure.
• Ensured all documents were processed timely and adhered to state guidelines.
• Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups.
• Utilization of spreadsheets for breakdown of fees and charges included on affidavits.
• Daily contact with attorney’s offices regarding revisions needed on affidavits.

Quality Control Specialist IV

Confidential

Responsibilities:

• Conducted servicing review audits (re-underwriting) of Loss Mitigation workout plans.
• Modifications (Traditional & HAMP), Short Sales, Partial Claims, HSAs.
• FNMA, FHLMC, FHA/VA and Private Investors
• Created a manual of job skills, as well as, 15 checklists used by the quality control specialists to reduce errors.
• Thorough knowledge of FHA, VA, FNMA and FHLMC guidelines.
• Coached and mentored all new specialists for the Quality Control Department.
• Maintained spreadsheet of Loan Specialist errors for coaching opportunities and performance reviews

Training Specialist III

Confidential

Responsibilities:

• Primarily responsible for publishing and delivering Processes & Procedures to new hire employees.
• Analytical review of financial packages and loss mitigation workout packages.
• Opened workstations in Fidelity and updated data as needed throughout the workout process.
• Monitored multiple open task reports (cash & escrow).
• Skip traced using Lexis Nexis.

Audit Liaison/Quality Control Specialist

Confidential

Responsibilities:

• Coordinated Internal, External and ratings review audits of loan servicing portfolio. Examples include but were not limited to; Fitch, Standard and Poors, Moody's, FNMA, GNMA, Freddie, Aurora, WAMU, Wachovia, Wetzel Trott and Group Audit.
• Coordination included gathering data from servicing department managers, completing questionnaires, scheduling onsite visits, preparing Powerpoint presentations, follow-up and ensure findings are cleared timely when necessary.
• Completed information requests from Investors.
• Maintained monthly customer contact report and capacity projections summary for Loan Servicing.
• Reason for leaving: Part of the Confidential layoff.
• Exposure to and basic understanding of Lean Six Sigma concepts.

Lien Release Processor

Confidential

Responsibilities:

• Released liens of mortgages that were paid in full using Rekon 2000 software.
• Prepared letters for satisfaction of mortgage.
• Researched and responded to correspondence from customers.

Senior Processing Representative - Lead

Confidential

Responsibilities:

• Monitored general ledger accounts for 120 financial centers.
• Reconciliation of branch and back office general ledger posting errors.
• Contacted FC managers and FC recon balancers regarding items posted to these GLs. Extensive use of ODS, PIA, Infopoint, Docview web, Excel and Access.

Teller Manager

Confidential

Responsibilities:

• Supervised teller line consisting of 6 tellers.
• Completed weekly reports due to Service Leader.
• Created contests and incentive programs to motivate tellers to meet their monthly sales goals.
• Consistently exceeded personal monthly sales goals.
• Increased sales in financial center by concentrating on a "product of the week".
• Interviewed potential new employees.
• Conducted annual reviews and calculated annual raises.

Teller Manager

Confidential

Responsibilities:

• Supervised teller line consisting of 6 tellers.
• Completed weekly reports due to Service Leader.
• Created contests and incentive programs to motivate tellers to meet their monthly sales goals.
• Consistently exceeded personal monthly sales goals
• Conducted annual reviews and calculated annual raises.