Senior Business Systems Analyst and Support Lead Resume Duluth, GA - Hire IT People

PROFESSIONAL SUMMARY:

Technical development, Business Analysis and support lead for IT Applications, bringing 18 years of industry experience to continuously deliver value to the organization.
In my role, I not only help “keep the lights on” but always strive to create visions, define strategies, and deliver results.
I work closely with business operations end users to help them achieve their objectives through enabling solutions within our IT applications.
I am also a Salesforce Certified Platform App Builder & Salesforce Certified Administrator.
Passionate about the possibilities of cloud based technologies and problem solving, I bring energy and enthusiasm to people and organizations transforming themselves to succeed in the ever changing business landscape.

CORE COMPETENCIES INCLUDE:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Senior Business Systems Analyst and Support Lead

Confidential

Responsibilities:

Tech Support and Customer Service - Contact Center Solution built on Salesforce.com Service Cloud
Sales Workbench on Salesforce.com Sales Cloud - enabling our Sales Force to pursue leads, manage existing customer relationships, and enable cross-selling and upselling to our existing customers
Designing First Data Hardware Services’ Product Catalog
Out to Vendor - which tracks repairs of parts under warranty by vendors while empowering customer service to empathically manage customer expectations
Special Needs Request - Enabled a special order process to exceed customer expectations by providing a mechanism for customers to order products outside of our Product Catalogue
Disaster Recovery Exercise - Helped in putting together critical disaster recovery process which was thoroughly tested in mock real world situations to ensure business continuity
Demand Solutions - Designed a solution to forecast demand to ensure efficient supply chain process to save costs while ensuring products were at hand for immediate fulfillment to provide best in industry customer experience

Systems and Integration Lead

Confidential, Duluth, GA

Responsibilities:

In my role as the Systems and Integration Lead, my responsibilities included providing business operations teams with data insights within the scope of Oracle CRM, Order-2-Cash, and Procure-2-Pay E-Business Suite modules for daily operations support as well as analyzing trends and forecasting.
My specialty was data analytics, which included end-2-end functions
Right from understanding business needs, capturing requirements, solution design, and development.

Freelance IT Consultant

Confidential

Responsibilities:

Before joining Confidential, I was a freelance technical consultant offering specialized services in the Oracle E-Business suite of applications.
During my career as a freelance consultant I was very fortunate to work with a wide range of Clients across multiple Industries, in a variety of business functions.
Key clients served during this tenure included IBM ISS, UPS Supply Chain, Bell South/AT&T, Mc Donald’s, Silgan Plastics, and Belkin Components.