OBJECTIVE:

To obtain a challenging opportunity in a company where I can utilize my knowledge and experience, grow within the organization achieving and exceeding expectations, and enhance my knowledge as well as professional career.

SUMMARY:

• Business Analyst with more than 8 years of diverse experience in ERP implementation & support, Web applications and complex software projects in distributed Client/Server through all stages of the SDLC.
• Business Analysis and Application support for Natural Oil & Gas Stimulation, Sales and Use tax application software, and Banking & Merchant Transaction Processing industry.
• Experienced in managing requirements through project inception to release planning and post live support.
• Well - versed with Business Architecture & Business Process Modeling.
• Expert user of MS Project for developing plans, assigning resources to tasks, tracking progress, managing budgets and analyzing workloads.
• Expert user of MS Visio and UML to translate complex business processes and requirements diagrammatically.
• Experienced in Functional and Technical systems analysis & design, systems architectural design, presentation, process interfaces design, process data flow design, and system impact analysis and design documentation and presentation.
• Comfortable working independently as well as in team environment.
• Experienced in writing test cases, review and testing and user training of the software and business systems.
• Excellent in verbal, written, interpersonal and conflict resolution skills.

TECHNICAL SKILLS:

Operating Systems: Windows 8, Window 7, Widows Vista Business, 2003, XP, 2000, NT, 95/98, MS DOS

Programming Languages exposure: X++, Visual Basic, SQL, XML, HTML

Databases: SQL-Server 2008, 2005 & MS Access

Tools: MS Project, MS Visio

ERP Applications: Flow soft, Made2Manage, QuickBooks Enterprise Applications

MS Dynamics AX 4.0, 2009, 2012 R2: Modules: Finance, Trade & Logistics, Production, Administration & Basic

Project Management: MS Project 2005, 2007

Other: SDLC, RUP, SCRUM

PROFESSIONAL EXPERIENCE:

Business Analyst/Sr. ERP Application Support Analyst

Confidential, Fort Worth, TX

Responsibilities:

• Actively involved in implementing Microsoft Dynamics AX 2009, an ERP system for the company.
• Worked with stakeholders, management and implementation partners to gather, manage, and prioritize requirements, raise issues, identify obstacles, and recommend options to ensure success of the ERP system implementation for the company.
• Studied, analyzed and documented As-Is business process and performed the Fit-Gap analysis for the ERP implementation project.
• Reviewed functional specifications with the business owners.
• Worked on configuring Accounts Receivable (Sales), Accounts Payable (Purchase), Inventory Management, Bill of Materials and Production Order Management modules in MS Dynamics AX 2009.
• Conducted system configuration, unit testing, integration testing, solution design and functional specification documentation.
• Created test cases, administered users acceptance tests, and developed user’s training documentation.
• Provided go-live support, post- live support, trouble-shooting and problem solving as they arise for corporate wide MS Dynamics AX 2009 system users.
• Administered corporate wide ERP system users by creating and assigning role based security group for live system to establish controlled access to protect sensitive data in the system.
• Administered development and test environment for ongoing system modification and testing by in house application development team members.
• Facilitated and lead in house application development team meetings as needed.
• Managed and administered corporate Microsoft Office SharePoint Application.
• Work closely with all department managers for the creation and management of corporate SharePoint site for approx. 150 plus users and 40 different sites.

Business Systems Analyst

Confidential, Wichita, KS

Responsibilities:

• Responsible for business systems analysis and high-level design to translate business requirements gathered from stakeholders into functional requirements and software systems.
• Created formal SDLC documents, including requirements specifications, business rules, use cases, user interface mock-ups/prototypes using UML.
• Data mapping and other documentation as necessary for software development.
• Developed the Project using the Iterative RUP model. The Project was streamlined through all phases of the RUP model starting from Inception through Transition. Used a Functional Decomposition strategy to divide system into sub-systems.
• Reviewed functional specifications with the business owners.
• Worked with stakeholders and management to gather, manage, and prioritize requirements, raise issues, identify obstacles, and recommend options to ensure success of software development projects.
• Designed and implemented prototypes of software systems that meet requirements in collaboration with program / project managers, architects, technical leads and developers.
• Study of as-is and to-be scenarios and performed the Fit-Gap analysis.
• Participated in user acceptance testing by creating/reviewing test plans, creating/reviewing test cases, executing testing scenarios, evaluating test results.
• Authored User guides, product release bulletins and change requests.
• Maintain knowledgebase of competitive information and direction.
• Attended and lead design team meetings as needed.
• Involved in the integration of CCH Sales and Use Tax products (Sales Tax Office/Online) with Microsoft products i.e. Microsoft Dynamics AX 3.0 SP5, 4.0 SP2, 2009 and Microsoft Dynamics GP 9.0
• Communicated and participated in customer support on Sales and Use Tax products.

Business Systems Analyst

Confidential, Texas

Responsibilities:

• Gathered requirements from end users by conducting questioners and one on one interviews. Responsible for arranging client workshops for effective requirements gathering.
• Facilitated interviews with clients for the purposes of gathering product requirements, understanding client workflow.
• Conducted JAD sessions with users to gather and document the requirements.
• Involved in project planning, gathering requirements, modifying and executing Graphical User Interfaces.
• Extensively wrote Use cases and business flows and Work Flow diagrams in MS Visio.
• Used Rational Unified Process as the Software Development Life Cycle.
• Responsible for creating Use Case Scenarios and writing Use Cases as per the Specifications and Requirements Analysis.
• Served as Communication Bridge between Business Users and Technical Solution developers.
• Used MS Project to assign the tasks and responsibilities to team members and track the milestones for the project.
• Involved in re-defining business processes and documenting the enhancements
• Tested and validated user interfaces.

Systems Deployment Coordinator

Confidential, Fort Worth, Texas

Responsibilities:

• Involved in system integration review and conducted a detail study of the processing center functionality required to map out the phases and milestones of the deployment project implementation.
• Involved in Front End and Back End processing Interface implementing third party software Single Point Entry System (SPOE).
• Performed merchant account validation processing test transactions before actual customer’s card, data, and account entries are made.
• Maintained and updated the company’s existing encryption system DES to 3DES.
• Coordinated with third-party industry processors to interface effectively and utilize systems from FDR and VITAL.
• Implemented software within the production jobs as assigned by the deployment manager.
• Actively participated in all phases of the Project Life Cycle (Initiation, Planning, Execution, and Closure).
• Performed testing, analysis, debugging and documentation for products developed; provided phone support to the clients as need basis during the implementation phase.
• Provided product development and conversion training to new associates.
• Prepared and presented periodic progress reports and other information to the upper management.
• Programmed, reprogrammed, troubleshot, and tested Point of Sale credit card processing terminals on-site and off-site.
• Maintained track of merchants’ Point of Sale equipments and deployment requests.

Databa se Intern

Confidential, Oklahoma City, Oklahoma

Responsibilities:

• Provided initial requirements definition and database design for customer relationship management systems utilizing Oracle.
• Participated in project design and programming for new and existing database systems.
• Actively participated in design, development, testing, and maintenance of parts procurement systems, sales systems, and customer relationship management systems.
• Developed Oracle Pl SQL procedures and packages to convert existing mainframe payroll systems to a new relational model.
• Designed and programmed custom reports and forms for Oracle based human resource systems.

Marketing Officer

Confidential

Responsibilities:

• Achieved 33% sales increment annually in two consecutive fiscal years.
• Coordinated a team of marketing and sales representatives.
• Trained, Supervised, and motivated 30 plus sales staffs in achieving and exceeding company goals.
• Managed three regional Distribution Centers in sales and distributions.
• Contributed to sales of 55 million sticks cigarettes per month.