Senior Business Analyst Resume

SUMMARY:

Over eleven years of business systems analysis experience in support of Fortune 100/500 companies.
Excellent listening, time management, analytical and problem - solving skills.
Extensive experience in leading Requirements for application development in Banking & Insurance domain (Retail Banking, Mortgage, Commercial Banking, General Insurance).
Extensive experience in Documentation - BRD/FSD, Use Cases, User Stories, Process Definition (‘As-Is’ & ‘To-Be’)
Hands on Experience in Enterprise Document Management, Content Management & Navigator. (FileNet, Kofax and AWD products).
Experience in responding to RFP/RFI with subject matter expertise.
Experience in Project Scoping, Managing requirements & Change Management.
Experience in Enterprise Business Object (EBO) Reports.
Experience in Waterfall & AGILE Methodology (SCRUM) methodology.
Experience in Product implementation, workflow analysis, and business process modeling.
Experience working with team in creating preparing best practice documents, Process metrics, and templates.
Experience working with Business end-users being a SPoC for Production issues and troubleshooting.
Experience in driving test strategies and planning sessions and certification of product/project release before User Acceptance.
Studying best practices and implementing within the team.
Excellent communication, interpersonal and relationship management skills.
Experience in working with Onsite/Offshore model.
Providing training and operational support to business units, existing staff on and off site.

TECHNICAL SKILLS:

Microsoft Office Suite Products: Word, Excel, PowerPoint

Project Management Tools: PPM, SDLC

Methodologies: Agile, Waterfall

Test Case Management Tools: Mercury/HP Quality Center

RDBMS: Oracle 11g, MS SQL Server

Programming Languages: C, Java

Web Development Tools: JavaScript, J2ee, CSS, HTML, XML, Ajax

Content Management Systems: FileNet 4.5, FileNet 5.2

Document Ingestion: KOFAX 9 & Kofax 10.2

Reporting Tools: SAP Business Objects

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

Responsible for Project Planning, Tracking and status review for the project/initiative.
Prepared Risk documentation and assessment for the Project.
Formulated user requirements and specifications documents.
Recommended feasible solutions to Business based on the needs analysis.
Prepared and maintained search templates and metadata sources.
Designed document classes and conducted product demonstrations for customers.
Analyzed impact of proposed solutions for business processes and standards.
Provided assistance to documentation of technical designs and diagrams.
Provided assistance to System & Business team in validation
Co-ordinated for System testing and User acceptance testing

Confidential

Lead Business Analyst

Responsibilities:

Projects were executed in Agile (SCRUM) methodology.
Defining User Stories and Functional flow diagrams.
Created Wireframes and mocks of the User Interface with dropdown lists and error message.
Facilitating Stand-up meetings and Requirement Brainstorming sessions.
Knowledge transition to Development and Quality Assurance team.

Confidential

Business Analyst

Responsibilities:

Responsible for Project estimation, Project planning, and Project tracking.
Facilitating Project Kick-off, Working Sessions, and Review meetings.
Creating Project Documentation as per AMEX standards (Method1).
Assisting Quality Assurance team for validation.
Formulated Functional Requirements for Development and Re-engineering Projects.
Prepared Monthly Status Report with issues and recommended solutions to AMEX senior management.
Prepared Daily and Weekly Application Performance report for AMEX senior management.
Actively involved in analyzing production issue troubleshooting, Business impact, and Root cause
Prepared and implemented best practice documents, Process metrics and templates as ITIL standards.

Confidential

Business Analyst

Responsibilities:

Created End-to-End ‘As-Is’ and ‘To-Be’ Process documents based on End-user activities.
Formulated Business Use cases and functional flow.
Knowledge transition to Development and Quality Assurance team.
Defined Business Rules like Underwriting rules, Approval rules, Queue Rules
Online eChecklist Tracking and eMail triggering
Assisted Quality Assurance & Business team in their Validation.
Performed Functional Testing for User Acceptance certification.
Created Training manuals/guides.
Trained the Offshore & Onshore Account/Mortgage Analysts.

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