SUMMARY:

• I demonstrate senior leadership quality with strategic, policy and budget planning experience in complex organizations.
• I possess excellent interpersonal and intercultural communication skills; excellent oral communication and ability to speak at public events.
• I have outstanding written communication, research, and organizational skills.
• Ability to develop, maintain and manage various grant budgets.
• I am friendly and positive team player who enjoys working in a collaborative, team - oriented atmosphere.

TECHNICAL SKILLS:

• Microsoft Office Word Excel
• SharePoint
• Project and Outlook applications; Requirement gathering/Analysis
• Proficient in Internet research and Navigation; Adobe
• ITIL
• SQL
• Agile & Scrum experiences
• Large Scale Business Requirements Gathering approaches; EMC
• PCI DSS
• SSAE16
• SOC1 & SOC 2
• SOX
• GLBA
• HIPAA laws and guidelines adhoc queries and database design.

PROFESSIONAL EXPERIENCE:

Business/Compliance Analyst

Confidential, Newcastle, DE

Responsibilities:

• Ensured adherence to Service-Level Agreement (SLA) with vendors using SOC 1 & II
• Identified risks and other deficiencies between commercial contracts and corporate policy, procedure and practice and resolved them adequately.
• Analyzed root causes of P1/P2 incidents across all call center systems.
• Worked with engineers that identified the causes of the failure to remediated the problems to prevent future occurrences.
• Managed portfolio of fix items that ensured timely completion both internally and with IT stakeholders
• Worked directly with the suppliers that resulted achieving and audited compliance requirements using SSAE 16 or SOC1 & SOC2.
• Identified wide variety of contractual issues that led to legal, financial, technical problems and strategically made efforts in resolving them.
• Provided recommendations for internal controls, process and policy changes to ensure ongoing compliance for corrected deficiencies using FFIEC, NIST, ISO 27K, Cobit, SOX, GLBA and HIPAA.
• Helped in enhancement of the internal audit functions that further aligned company SOX compliance strategies
• Provided general contract analysis and supported relevant internal stakeholders, including Sales, Finance, Operations and Senior Leadership.
• Identified non-adherence to Role Based Access Control (RBAC), Access Request and Certification and corrected them.
• Utilized the knowledge of Privileged Access Management Solutions in (SOX) that corrected access lapses .
• Knowledge of Multi-Factor Authentication (MFA) solutions and technologies
• Developed, maintained and revised policies and procedures on the appropriate use and disclosure of PHI and other HIPAA standards that led to compliance.
• Assisted with government inquiries, compliance reviews or investigations related to information privacy or security, in collaboration with health plan Compliance staff and MHI Legal Affairs through self certification in those areas.

Business Analyst/Quality Mgmt

Confidential, Atlanta, GA

Responsibilities:

• Assisted with the development of data management systems, including computer programs to monitor programmatic data quality in, MS Access, and MS Excel
• Leveraged collective capabilities and strengthening stakeholders input through the use of Gantt Chart, in reaching possible product outcome consensus and acceptance (Collaboration matrix).
• Able to identify and document specific security issues (in accordance to NIST 800 framework), propose resolution options, and interpret matters from the perspective of involved stakeholders
• Source tools for AML rules and guidance by the NASD and NYSE
• Reported and dashboards leveraging Tableau or other data visualization tools
• Functional specification documentation/creation
• Knowledge of Access management/Identity management applications
• Developed and documented project plans, detailed implementation requirements, system designs and other project deliverables in the form of client deliverables
• Ensured that asset/system baselines are created and unauthorized changes are reviewed per corporate policy.
• Performing analysis on ASM submission reporting, processing issues and client inquires
• System testing and test script creation (UAT or other Testing skills)
• Organized correspondence files in line with OMS approaches, utilizing SMART techniques for AML requirement gathering/analysis
• Managed business requirements through analysis to determine project deliverables; reporting projects, and requirement gathering
• Performed the role of the Business Analyst as an extension to the Product Manager/SDM partnership. Added value across the entire Product lifecycle from the Ideation stage through to Development and Support, with an emphasis more on the Development and Support stages
• Experience in e-learning
• Effectively managed project scope by ensuring any changes are documented and approved both internally and externally with project change request forms
• Obtained client sign-off on the Project Completion Form
• Performed invoicing and project closure functions
• Maintained a regular and predictable work schedule, designing process flow and developing clear understanding of business operations.
• Performed analysis and capacity planning and Agile

Director of Student Relations

Confidential, Atlanta, GA

Responsibilities:

• Assessed needs and developing appropriate courses and instructional materials at this Atlanta-based health informatics corporation.
• Adhered to all Company HIPAA compliance regulations, business and professional ethics, confidentiality and privacy regulations
• Consulted with other units, departments, and agencies regarding specific case problems, workflow or administrative requirement.
• Responsible for waiver and oversight, including application, management, data collection and analysis, and reporting.
• Managed budgets for unit programs.
• Acted as subject matter expert for internal and external stakeholders .
• Assisted in the development, implementation and completion of corrective action plans for all noted deficiencies through requirement gathering and analysis
• Understood data collection and analyses for public health uses
• Ensured compliance with ACA and/or NCCHC standards and clinical services and administrative policies and procedures.
• Managed the healthcare delivery system and coordinates with the other functions within the institutions.
• Built a team through the development of a team environment, that effective created peer relationships, and advocacy with administrative authorities
• Managed the budget and financial performance of the site; entering daily changes for hospital and office visits, processing electronic claims and paper claims, and checking and verifying claims reports
• Understood the importance of regularly assessing policy and procedures or other protocols, and developed/managed Care Management protocols, policy, flows and procedures
• Served as Project Manager for key Care Management initiatives
• Developed a positive environment that supported pluralism, equity, innovation, teamwork and successful student outcomes

Market Business Analyst:

Confidential, GA

Responsibilities:

• Review compliance to internal controls, including adherence to policies, standards, rules and regulations, or laws applicable to D+H as an organization.
• Documented execution of information security controls and any findings during the review cycle.
• Communicated potential control gaps and findings to management along with suggested remediation. Maintain and monitor progress of remediation steps on identified control deficiencies.
• Ensured reports and findings are delivered in a timely and appropriate manner to department management.
• Consulted with control owners, such as system administrators, database administrators, application owners and others on developing complete and repeatable control processes including control documentation such as procedures, control evidence, narratives, control matrices, etc.
• Monitored and respond to customers, support team, and sales requests for information on various compliance initiatives.
• Detail oriented well versed at documenting and writing stories/acceptance criteria obviously/Internal client liaison, managed project and enhancement requests as per priority
• Role as an extension to the Product Manager/SDM partnership/ add value across the entire Product lifecycle from the Ideation stage through to Development and Support, with an emphasis more on the Development and Support stages
• Experienced in e-learning and background in Electronic Data Integration (EDI)

Compliance Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Provided data gathering and analysis for expenditures by cost center and cost element as needed;
• Maintained a database that includes all applicable state and federal statutes and regulations, maintained regulatory compliance throughout the organization;
• Monitored developments in relevant law, regulations and interpretations, Developed relationship with business unit to be recognized as the primary contact for all Compliance related matters;
• Reviewed existing documentation of IT controls, business processes, policies, procedures, and management reports for effectiveness and sustainability.

Employee Relations Specialist

Confidential, Dunwoody, GA

Responsibilities:

• Developed, implemented, and ensured compliance with internal financial and accounting policies and procedures; maintained system of internal control and assess and made changes as necessary or appropriate
• Ensured that all statutory requirements related to finance, accounting and procurement are met
• Documented and maintained complete and accurate supporting information for all financial transactions
• Reviewed monthly results and implement monthly variance reporting
• Developed and implemented policies and procedures to ensure that personnel and financial information is secure and stored in compliance with current legislation, policy and best practice
• Ensured that capital assets are properly recorded, amortized, and disposed of as appropriate
• Assisted with budgeting and planning processes in collaboration with University's AVP for Budget and Institutional Planning; administered and reviewed all financial plans and budgets; monitored progress and changes and kept senior leadership abreast of the University's financial status
• Effectively communicated and presented critical financial matters to executive and senior leadership