SUMMARY:

• Scrum Master (CSM) certified with 8 + years of IT experience as a Business Analyst and UAT Analyst for marketing, sales, customer service, BI Reporting website development and platform integration type projects on key platforms like Microsoft Dynamics CRM, Salesforce.com, E Commerce (Hybris, Digital River) and CMS (Team sites) related projects using various SDLC processes like Waterfall and SCRUM.
• I have about 6 years of experience in business analysis including requirements gathering, translating requirements into functional requirements for very large enterprise level.
• I have tons of experience in creating user stories, managing product backlog, participating in the sprint planning meetings and creating sprint backlog
• I am a certified scrum master (CSM) and have worked on lots of projects using SCRUM framework
• I have experience in running requirements analysis meetings to gather high level requirements and converting them into user stories
• I have worked with 3rd party resources/vendors to help in translating the business requirements into functional requirements
• I have lots of experience in creating UAT test plan, UAT test cases, executing the UAT testing, logging defects, participating in the bug triage meetings and helping to answer/clarify any developer’s questions

TECHNICAL SKILLS:

Project Management Tools: Jira, SharePoint, Microsoft Project, MS Visio, MS Office

Requirement Management: Jira, Rational Requisite Pro

Testing Tools: Jira, Quick Test Pro(QTP), Mercury Load Runner and Win Runner

Business Modeling Tools: Microsoft Visio, Microsoft Visual Studio Team Foundation Server (VSTF)

Programming Languages: HTML, SQL, XML

Other Methodologies: SDLC, Waterfall Methodology, Agile Methodology, SCRUM

UI Design Tools: Microsoft Expressions

Other Tools: CMS, HP Team sites, Bizaarvoice, SAP BO, Salesforce.com, CRM, Target, MS Dynamics CRM, SQL Server, .Net, Java Script

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Sr BA Scrum Muster

Responsibilities:

• Conducted requirements gathering workshops with the business stakeholders from Marketing, Sales and Customer services department of the organization
• Upload project requirements into requirements repository
• Created user stories and acceptance criteria for the functional and non - functional requirements for the project and conducted estimation by working with the scrum team
• Contribute business perspective to the development of IT solutions so that technology applications are better designed to address business needs
• Participated in sprint planning meetings with the executive stakeholders/product owners and the scrum team
• Participated in daily stand up calls and updated the KANBAN board and sprint burn down charts
• Worked on 3-4 projects in parallel using SCRUM approach
• Analyze the impacts of business process changes to existing or planned Judicial Information System (JIS) applications and services
• Worked closely with the on shore and off shore technical team members including developers, QA resources, designers and Scrum Master
• Helped to create proposals, SOWs, and project scope documents
• Identified impediments and helped to resolve the impediments by working with the cross functional teams

Confidential

Business Analyst/UAT

Responsibilities:

• Collected business requirements and documented the scope, business use cases, KPIs, As- Is and To - Be processes
• Created business requirements document (BRD) and conducted multiple review sessions with stakeholders and got their feedback and approval/sign off on the BRD
• Upload project requirements into requirements repository
• Translated BRD to functional requirements (FSD), created wireframes to communicate business requirements to the designers and technical resources
• Contribute business perspective to the development of IT solutions so that technology applications are better designed to address business needs
• Created UAT Test plan, UAT Test cases, UAT Test data, UAT Scripts and reviewed the UAT Plan and Test cases with the stakeholders to get their feedback and sign off
• Worked with engineering/IT to trouble shoot the defects so they can be resolved asap
• Analyze the impacts of business process changes to existing or planned Judicial Information System (JIS) applications and services
• Great experience in logging defects in tools like Quality center and Jira
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved on urgent basis
• Generated daily UAT status reports and communicated with the executive management
• Configured Dynamics CRM application by creating custom fields, custom views, custom forms, custom entity, custom workflows, plugins, rules etc.

Confidential

BA Scrum/UAT

Responsibilities:

• Gathered business requirements and created user stories into the product backlog, managed product backlog, created sprint backlog, conducted sprint planning meetings, conducted sprint review meetings, conducted daily stand up meetings, conducted sprint retrospective meetings, removed impediments and reported regular project progress
• Contribute business perspective to the development of IT solutions so that technology applications are better designed to address business needs
• Created wireframes to communicate business requirements to the designers and technical resources
• Created e commerce strategies to improve ROI and drive sales through online channels
• Analyze the impacts of business process changes to existing or planned Judicial Information System (JIS) applications and services
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved
• Worked with engineering/IT to trouble shoot the defects so they can be resolved asap
• Great experience in logging defects in tools like VSO (Visual studio)
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved on urgent basis
• Generated daily UAT status reports and communicated with the executive management
• Configured Dynamics CRM application to create new custom entity, custom fields, forms, views, dashboard, reports/charts, migrated data into Dynamics CRM using SCRIBE
• Worked on system integration projects where we integrated Dynamics CRM with our website/E Commerce and SAP S&D and SAP FI systems

Confidential

Business Analyst Scrum

Responsibilities:

• Created user stories and acceptance criteria to define the scope and requirements
• Managed/Worked with other SCRUM masters to conduct SCRUM of SCRUMs
• Conducted Agile/SCRUM rituals like sprint planning meetings, backlog grooming meetings, managed the product backlog
• Participated sprint planning meeting and defines the technical tasks and estimation with the team
• Reviewed the burn down charts to review and track the sprint performance
• Tracked the backlog and tracked the burndown metrics, and sprint velocity
• Participated in the daily stand up meetings to track progress of the sprint, discuss what we have done yesterday, what we are doing today and identify impediments
• Conducted the sprint review meetings and participated in the sprint retrospective meetings
• Conducted testing, logged defects in JIRA, managed defects, conducted UAT testing and sign off
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved
• Worked with engineering/IT to trouble shoot the defects so they can be resolved asap
• Great experience in logging defects in tools like VSO (Visual studio)
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved on urgent basis
• Generated daily UAT status reports and communicated with the executive management
• Helped with project management by creating project charter, SOW, MS Project plan, Visio timeline

Confidential

Business Analyst

Responsibilities:

• Conducted requirements gathering sessions/JAD sessions with the business stakeholders
• Gathered business requirements, defined business use cases, created business requirements documents/BRD
• Created user stories, product backlog management, sprint backlog management
• Helped in conducting UAT testing, UAT Test plan, UAT test cases
• Created project status reports and shared the report with the team members and management
• Managed all the requirements, defects and change requests in Excel
• Helped with project management by creating project charter, SOW, MS Project plan, Visio timeline