Salesforce Administrator/Business Analyst Resume

SUMMARY:

Academic background blended with savvy natural aptitude and hands on experience make an excellent CRM Administrator.
Successful record of working in both an individual and team environment to provide efficient and expedient support to high level and A - type personality executives;
Works well with multiple and diverse projects under pressure, budget and time constraints; Retained a successful record of working with executives to organize, prioritize and enable them to perform their duties more easily;
Professional manner in conversing with high level officials and executives in stressful situations;
Experienced in supporting multiple departments and fulfilling many roles to satisfy a company’s need for knowledgeable, hardworking, punctual and dependable individuals.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Salesforce Administrator/Business Analyst

Confidential

Responsibilities:

Worked closely with various functional groups to understand and analyze business processes and requirements for 2 different contracts
Executed development/configuration changes to meet requirements including installation and configuration of app exchange applications
Recommended and implemented various technology tools to apply revelant principles to propose reliable and least disruptive solutions
Participated in component, data analysis, and performance monitoring
SFDC technical and non technical support and troubleshooting
Far-reaching work with large data sets
Extensive documentation of the SFDC instance

Salesforce Administrator/Business Analyst

Confidential

Responsibilities:

Worked closely with various functional groups to understand and analyze business processes and requirements
Drove detailed technical requirements and analysis on new salesforce.com configuration projects of various complexities to ensure smooth operations
Executed development/configuration changes to meet requirements including installation and configuration of app exchange applications
Recommended and implemented various technology tools to apply revelant principles to propose reliable and least disruptive solutions
Participated in component, data analysis, and performance monitoring
SFDC technical and non technical support and troubleshooting
Evaluation of 175 workflow rules
Far-reaching work with large data sets
Extensive documentation of the SFDC instance

Salesforce Development Consultant/Trainer

Confidential

Responsibilities:

Provided by twice a week training via Adobe virtual bridge and in person
Engaged with Developers (CIO) about Salesforce functionality, usage and how it applied and effected users
Developed and implemented Standardized Enterprise Dashboards with global filters for Region and Agency
Encouraged and assisted various users with on demand support via email, chat and phone daily
Implemented improved policies and Standard Operating Procedures for Users across the GSA Enterprise
Responded to and sorted support cases to developers and to the business side of the CRM Team for resolution
Created and implemented a video library for on demand training with Camtasia
Developed 3 tiers of training for Users - General, Object Specific and 1 on 1 support with live and webinar training.
Demonstrated and provided critical implementation of best practices and requirements to the Salesforce instance

Salesforce Administrator

Confidential

Responsibilities:

Demonstrated analytical and problem solving skills with large data sets
Created new user accounts and profiles, defined new and present fields with help text, maintained custom fields, created custom objects
Assisted End Users in any capacity required in order to facilitate and encourage tool usage to maintain Plan approval goals
Created and updated 60 page Administrative manual, policies and procedures including step by steps screen shots
Created and customized End User profiles, workflows, validation rules, reports and dashboards
Successfully assisted Technology team with Salesforce/Fusion tool implementation, documentation, dashboards and updates
Importation and exportation of data as required to sync back end systems
Collaborated with Fusion ( vendor) to make coding changes with the Salesforce platform
Logged and tracked changes made to the tool
Performed 3 separate Data Feeds weekly. Designed and produced reports for other Teams with the Enterprise on a daily, weekly, and monthly basis
Provided excellent and expedient customer service to over 1277 End Users, 6 Relationship Managers, 2 Managers and a Director in the PLANit/Salesforce tool. This included User Access, password resets, walk thru for Plan approvals and numerous day to day support activities.
Provided Monthly group training on Salesforce.com Navigation and individual training as needed

Salesforce Administrator

Confidential

Responsibilities:

Demonstrated analytical and problems solving skills with data and metrics
Created new user accounts and profiles, defining fields and maintaining custom fields
Communicating error made by users in a friendly and helpful manner to minimize further errors
Creating, updating training manual, policies and procedures
Building and customizing profiles, roles, security, workflows, validation rules, custom objects, reports and dashboards
Independently carry out development, unit testing, QA, implementation, documentation and updates to Salesforce.com
Importing and exporting of data as required to sync back-end systems
Working with I/T to manage project implementation and back end integration.
Cheerily provided daily support to over 40 users and managers
Daily use of Demand tools, Apex Data Loader, Salesforce, Microsoft Excel and Access to complete bulk imports/exports of data
Created step by step procedures for new users in PowerPoint and Word
Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards and reports, etc.
Logged and Tracked custom internal change request system and follow through to resolution