OBJECTIVE:

To resume my IT career with interest in a Cyber and Information Security position that can apply innovation, technical, and analytical skills to support, enhance and protect organizations against security breaches.

SUMMARY:

Intuitive, results - driven IT professional with extraordinary success leading a broad range of corporate IT security initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives, policies, and procedures. Excel at providing comprehensive secure network design, systems analysis, business continuity planning, and full lifecycle project management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Exceptional project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams.

AREAS OF EXPERTISE:

• Research and Development
• Systems Security
• Regulatory and Compliance
• Cost Benefit Analysis
• Data Integrity/Disaster Recovery
• Risk Assessment/Impact Analysis
• Technical Specifications/Requirements Development
• Project Management
• Project Planning Implementation

TECHNICAL SKILLS:

Platforms: Windows 7/8/8.1/10, Mac OS, Android, and iOS

Networking: LAN / WAN Administration, VPN, TCP/IP, and SecureID

Languages: C, C++, HTML/HTML 5

Tools: Microsoft Office Suite, Access, MS Project, Citrix, Resware, Sharepoint, and Salesforce

PROFESSIONAL EXPERIENCE:

Confidential

IT Business System Analyst

Responsibilities:

• Gathering, developing, and providing document detailed business requirements of systems/applications including workflow of requirements using Visio
• Articulating, documenting, and confirming understanding of business requirements with Clients and IT developers
• Create test cases of all functionality for end to end system testing
• Assist with testing (including SQL Server Database and Web Application) and document defects for resolution
• Perform quality checks to ensure accurate ongoing system functionality
• Creating training manuals, document system functionality, and managing project priorities
• Review/approve and execute computer systems validation documentation.
• Initiate and oversee system CSV associated change control requests, deviations, and documentation
• Facilitate, prepare and execute CSV documents for Technical Operations, QC, QA, R&D, and IT groups as necessary
• Ensures schedules, and performance requirements are met
• Provide input into the development and maintenance of CSV and IT related SOPs, work instructions, and forms.
• May represent function on specific projects, conduct briefings and technical meetings for internal and external representatives, as needed
• Creation, testing, and maintenance of business continuity plans
• Develop business continuity training and awareness activities to ensure that business and BC teams are trained and proficient in implementing the plans
• Facilitate integration of BC planning with IT disaster recovery, crisis management and incident management
• Identified risks, vulnerabilities and potential business interruptions through risk assessments
• Assist in managing business resumption during a disaster or disruption as needed, including internal and external communications
• Participate on and coordinate the BCM Steering Committee
• Salesforce Administrator

Confidential

Operations Manager

Responsibilities:

• Started new site opening in Orlando, Florida managing 260 agents and 9 Supervisors
• Establishes operational objectives and work plans, and delegate’s assignments to subordinate managers
• Develop systems and services that support Xerox and business unit needs; provides leadership and focus in area of expertise
• Responsible for achieving measurable results on time and on budget
• Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals
• Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives
• Prepares related reports and audits current procedures to monitor efficiency of operations
• Ensures that business practices are performed in accordance with Xerox policy, procedure and applicable federal, state, and local laws and regulations

Confidential

Archive Consultant

Responsibilities:

• Generated PDF reports using PACS system
• Assembled PDF reports in Adobe Professional (Bill of Materials, Artworks, SPEC reports, and Drawings)
• Verified PCA Reports
• Resolved system errors to successfully execute PACS reports

Confidential

Intern Technical Support Engineer

Responsibilities:

• Installed Symantec Ghost software on corporate PCs & Laptops
• Helpdesk support
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Maintain daily performance of computer systems & track company computer upgrades

Confidential

Information Technology Intern

Responsibilities:

• Programmed main database for project
• Project Management
• Produced documents: Project Plan, Requirements, Process-Flow Chart, Test Plan, & User Manual
• Developed solutions to fit customer requirements