SUMMARY:

• Over all 10+ year of experience as a Business Analyst in project management, system designing, implementation and quality assurance of client business applications with the knowledge of Software Development and Quality Assurance Life Cycle.
• Extensive experience in eliciting requirements to create a Business Requirements Document (BRD), Functional Specification Document (FSD), process flowcharts and UML diagrams including Use Cases, Activity charts, Sequence Diagrams, Data Flow diagrams and ER diagrams.
• Assisting with the Implementation of the "HEAT" help desk software application for the Detroit Public Schools
• Customized presentation framework and OMS UI for shstressipment tracking Configured new agents and integration servers for alert validation
• On boarded new payment methods in OMS for Best Buy Customer profiling and preference enablement around emails and text messaging
• Worked on site with Ruan customer Air Liquide America managing the transportation and delivery of cryogenic liquids throughout and the Mountain West region.
• Assisting the Detroit administration and staff to transition to Windows 2000 platform, and Microsoft Exchange server.
• Knowledge about Mantas Anti - Money Laundering software.
• Created and implemented tracking systems in conjunction with Stevens Information Technology Department.
• Educate and counsel clients from application to Funding
• Perform data analysis of wireless network work orders and determine the status of the assets work orders, compare ATLAS with Work Force Management (WFM) ticket reports
• Utilize SAP Business Objects, ATLAS asset management system, PeopleSoft, Access and Excel.
• Assist with reverse logistics, serial number corrections, asset reallocation, and equipment swap and process additional database/inventory requests
• Facilitate meetings with the Guide wire Dev Team and Sentry team to elaborate numerous Billing enter OOB functionalities
• Resolved business and technical queries from business partners related to decision making and reporting on data available in the data warehouse.
• Facilitated the supply chain structure of managing relationships
• Conferring with Team Detroit regarding marketing strategy issues and implementation
• Reengineering the business processes of the Detroit Public Schools Call Center Operations department
• Support and do performance improvement of the existing Data warehouse applications to increase efficiency of the existing system.
• Solid Knowledge and extensive experience in wealth management and trading systems.
• Assisted with department management in the Acquisition / Divestment in Land, Engineering, Historical data and Regulatory records into e Search and ECM system and SharePoint based on request.
• Good knowledge of PL SQL, market Risk, ETL, Data warehousing and ACE.
• Knowledge on generation of SQL Queries for data validation and data integration, implementing Service Oriented Architecture involving Credit card services, Credit card methods and developing verbiage associated with client side validation or server side validation. Extended support and expertise to client in JD Edwards
• Developed long/short systematic trading strategies for exchange-traded financial and commodities futures using Tudor Software's.
• Exploring different frameworks for scaling agile way of working across business units.
• Extensive experience in design, development, implementation, customization and production support of ERP systems for manufacturing organization. Possess strong knowledge of the Oracle system's techno functionally, specifically, the modules covering order to cash cycle. Proficient in customization/development of Reports and Forms, PL/SQL, Discoverer and Workflow. Extensive knowledge Familiar with the Anti-Money Laundering (AML) & eRCM tools
• Prepared test suites and scripts for all of the major modules of the application
• Strong knowledge of all the phases of Software Development Life Cycle (SDLC) with experience in Rational Unified Process (RUP), Waterfall and Agile-SCRUM methodology. a
• Worked in Property/Causality- Commercial lines & Homeowners insurance.

TECHNICAL SKILLS:

Platforms: DOS, WINDOWS 98/2000/XP /Vista/7, MAC

Languages: C, C++, HTML, DHML, Java Script, Visual Basic Script, Unified Modeling Language (UML)

Database: Microsoft SQL Server 2008/2005 (T-SQL), Oracle 10g/9i (PL/SQL), MySQL

Testing Tools: HP Quick Test Professional (QTP), HP Quality Center, Load Runner.

Reporting Tools: Business Objects, Microstrategy, Crystal Reports

Business Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access), MS Visio, MS Project.

Other Tools: Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Remedy, JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, NYC, NY

Sr Business Analyst

Responsibilities:

• Actively involved in developing and maintaining Private Banking client relationships.
• Provided financial planning services in investments, retirement, college, and tax planning giving customers education and tools for successful financial planning.
• Presented "Adapting the BA Role from Waterfall to Agile" at Building Business Capabilities 2013 International Conference.
• Dealing with processes, governance, policies, standards and tools as part of MDM to consistently define and manage the critical data of the organization.
• Fill out and Send MedWatch reports to FDA via TrackWise for Adverse Event complaints.
• Provided a wide variety of customer services, including assisting customers with accounts, investments and maintenance ensuring customer satisfaction.
• Monitor unsecured and secured investments, including risk attributes of the derivatives portfolio
• Develop new and maintain existing JIRA projects, service desks, workflows, screens, and custom fields. Assist with the creation, maintenance, and management of JIRA issues, including epics, stories, and tasks.
• Performs daily monitoring and troubleshooting of the ERP systems; installs and configures patches and upgrades as required.
• Extensively involved in MDM to help the organization with strategic decision making and process improvements. (Streamline data sharing among personnel and departments).
• Solicit Fixed Income asset allocations and multi-structured portfolios for high net worth clients
• Execute in-depth Fixed Income guidance strategies
• Worked interdepartmentally to establish and manage pre-approval and credit line management programs
• Experience with Adobe Experience Manager (AEM) including images and Videos (Digital Asset Management- DAM).
• Participate in threshold testing of the Mantas behavior detection system.
• Responsible for detecting possible money laundering and terrorist financing activity using various software programs such as Mantas, Alnova, Remedy and frequently using Word and Excel as well.
• Experience using TrackWise and IRMS complaint systems
• Worked closely with Project Manager and performed JIRA/ Confluence administration. ConfluenceConfiguration, Atlassian products' integration. Install, configure, maintain, and enhance JIRA, Confluence, JIRA Service Desk, Stash, Bitbucket, Bamboo, Hipchat, SourceTree.
• Analyzed layered risk and other collateral attributes and their resulting impact on rating agency enhancement levels.
• Led development and documentation of data governance policy and procedures as well as Stewardship inventory and control set up processes for MDM projects
• Involved in MDM Process including data modeling, ETL process, and prepared data mapping documents based on graph requirements.
• Develop performance metrics, monthly reporting and working capital optimization best practices. Engage business segments in developing annual working capital optimization plans.
• Perform Mapping of fixes in Sim corp to Remedy tickets, conduct QC of the audit log and Remedy documentation by using pivot table and V-lookup.
• Present and execute in-depth Fixed Income guidance strategies
• Links test cases and requiring in ALM for requirement coverage matrix.
• Execute test cases and document the result using ALM.
• Develop graph and reports using ALM to represent the ongoing progress of the project.
• Responsible for credit card product development, management, and execution, including acquisition and existing customer marketing, brand management, risk management and overall portfolio growth.
• Manage acquisition credit policy / underwriting criteria, monitor and enhance scorecard performance, track portfolio performance, manage the existing customer portfolio, loss forecasting, perform risk analytics for secured and unsecured lending products.
• Gathered and documented MDM application, conversion and integration requirements.
• Leveraged the agile, scrum, and lean product development methodologies.
• Good knowledge in implementing Adobe AEM templates, components, workflow, style sheets, tagging and performing CMS administration tasks.
• Conduct backlog refinement sessions with scrum team and product owner.
• Gather/analyze data from SQL Developer for production issue remediation.
• Participate in scrum ceremonies, including sprint planning, review and retrospective.
• Experience with implementing Scrum for large scale, complex systems.
• Expertise in TrackWise Configuration, Administration. End to end implementation of new workflows, TrackWise Coordinator queries, Web Service, Analytics Reports
• Assisted Lead Bank and Insurance Fixed Income Specialists in credit analysis, and research reports.
• Published weekly, monthly, and quarterly research reports distributed to the firm's fixed income clients.
• Track and maintain database of foreign capital bidders in the multifamily market, as well as partnership information, geographic preferences and major investors.
• MDM to resolve data issues to recognize the inconsistent and duplicate data and finding useful relationships to improve business performance.
• Trained the business users on AEM content authoring, Digital Asset Management and workflows.
• Developed the custom components and the OSGi services according to the business logic and functionality.
• Provided financial planning services in investments, retirement, college, and tax planning.
• Setup and configured Authoring and Publishing environments, replication agents, AEM dispatcher to cache the landing pages' html and serve as the static pages from Apache.
• Coordinate migration of commercial loan transactions from legacy systems to Loan IQ.
• Performed financial analysis of investments for senior project leaders, maximizing return on investment (ROI).

Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), UML, Adobe, ETL, IRISE, MS Project, Mantas, VMware, SAP 500, vb.net, TSYS, MS Visio, MS SharePoint, BRD, FSD, MS SQL, HP Quality Centre, ASP.NET, HTML, XML, RUP.

Confidential, VA

Sr Business System Analyst

Responsibilities:

• Department and process analysts to functional and non-functional requirement, reports, test plans, UAT.
• Troubleshooting and repair of telecom components, including DC power.
• Performing quality control (QC) reviews of KYC file to ensure bank policies and procedures are upheld.
• Experience in set up AME Rules for Invoice Approvals, Audit Rules for Expense Types, Auto Accounting Rules in Project Accounting and Receivables and Various set up in all EBS modules.
• Assisted in preparing System Test and UAT test scripts, test plans, and performing hands-on testing, training and demo as necessary.
• Worked on AML domain with Mantas/Actimize AML monitoring/case management tool and previous experience using Blueprint requirements management software.
• The primary conduit for all internal and external audits of Capital Markets' businesses including Stress Test analysis conducted for regulators.
• Oversee and monitor P&L for Capital Markets including monthly business unit reviews.
• Project manager for facilities build outs for new business. Completed Capital Markets project successfully within required timeframe.
• Planned, generated and develop sales opportunities across strategic accounts in the commercial lending and risk management sectors.
• Implementation and testing of Mantas Anti-Money Laundering software for customer record and data purpose.
• Review and analysis of corporate and individual financial statements, balance sheets, income tax returns (K1 and partnership returns), real estate budgets, letters of credit and credit reports.
• Weekly follow up with borrowers, Home Mortgage Consultants & Private Mortgage Bankers on updates and documents needed to clear loan.
• Responsible for conducting Scrum retrospect meetings and daily standup meetings.
• Manage valuation reporting for the credit risk team and documenting for external auditors, financial modeling, credit committee participation new of business, and review of foreign exchange and interest rate counterparty risk on derivatives.
• Track fixes for P&I and Amortization mortgage work streams in Sim Corp and consolidate monthly audit log Commercial lending, business development, and prospecting. Sales and installation of Remote Deposit Capture, ACH, and Merchant Services
• Worked with third party COTS application CompassPoint and Aladdin, which were used in Capitals Markets for managing collateral, hedging, creating pools/securities and trading.
• Answer a wide variety of borrowers' questions pertaining to their mortgage loans and sales of the product
• Assist Home Mortgage Consultants and Private Mortgage Bankers with loan inquiries
• Represent the regulatory reporting department with high level professionalism with information systems, operations, regulatory affairs, finance, actuarial, claims and other business stakeholders.
• Prepared Use Cases, Use Case Scenarios and elaborated those using UMLdiagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process Model uses MS Visio and Stimulations using iRise
• Good understanding of the Agile development approaches, including Test Driven Development concepts, and deployment automation in assisting Scrum team's efficiency and flow
• Supported traders with the Mortgage securitization and trading process in Aladdin.
• Assisted clinicians on how to navigate through their clinical workflow using Cerner Quick Orders.
• Created a 3 year strategic plan to guide the MIS department on company and department goals.
• Compared the trade data from Aladdin with multiple tables and legacy systems.

Environment: Use Cases, SQL, SAP ERP, UML, JAD, Adobe, BABOK, VMware, vb.Net, QualityCenter, Mantas, ETL, IRISE, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, vb.NET, Windows, HTTP, Six Sigma.

Confidential, Norristown, PA

Sr. Business System Analyst

Responsibilities:

• Created project initiation diagrams including use cases, activity diagrams, workflow diagrams, flow charts.
• Determined project scope and derived context diagram and the project use cases from business diagrams of the clearing house.
• Took incoming calls from mortgage customers about payment issues and also assisted with making payments over the phone.
• Developed and maintained business relationships. Cross sold individually or jointly with product specialists, most commercial and non-commercial products.
• Acted as a liaison between banking center representatives and customers on mortgage issues.
• Analyze business and client processes to integrate and align applications to Cerner standards and client's needs.
• Perform Requirement Analysis, requirement elicitation, Stakeholder Analysis, Gap Analysis, Workflow Analysis, and Systems Analysis. Hands-on experience in proposal writing and response to RFP for different verticals.
• Defined, tested, trained, implemented, and supported multiple functional areas within the Oracle ERP system.
• Developed Test Plans, Test Cases and Test Scripts using QA Director.
• Responsible for collecting information from the buyer, Title Company, Taxing authority and Home Mortgage Consultants, Private Mortgage Bankers.
• Head of all lending functions including sales, pricing and product development. Loan types included consumer, indirect consumer, credit card, mortgage and commercial loans
• Initiated Requirement gathering, analyzing, validating, and authoring use cases using UML
• On HP Coactively involved in developing, executing and managing User Acceptance Testing (UAT).
• Used TSS to process safe, secure payments, keep track of all finance billing information.
• Responsible for risk management, sales growth, recruiting, compensation, and compliance across the U.S. cash equity platform.
• Knowledge of financial markets and instruments including equity, fixed income, FX and credit derivatives
• Prepared deliverables and obtained verification and approval of relevant authorities.

Environment: Windows, SQL, TSYS, UML, Microsoft Office Tools, vb.NET, Rational Requisite Pro, ETL, Rational Rose, Rational Clear Case, UAT, Java, SOAP, WSDL, HTML, XML, Agile, SCRUM methodology.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Involved with the project from its inception phase of transition and production rollout phase.
• The project was implemented using the Agile (SCRUM) Methodology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC).
• Used the QNXT System to look up all vital information belonging to Medicare and Medicaid member
• Project management, support and analysis of interfaces to cloud based content management systems. Supporting and analysis of Learning Management Systems & TrackWise.
• The absent of standard infrastructure architecture designs lead me to learn the Sparx EA tool through self-taught methods.
• HP ALM/QC Tool Support, Customer Ticket resolution and Interface with HP Support.
• Setup and configuration of HP ALM/QC.
• HP ALM/QC Tool Support, Administration, Patches and Upgrades.
• Support Administrative tasks for designing, & administrating in HP ALM (i.e. Workflow, Customization and Functionality).
• Create new Domain and project in HP ALM/QC.
• Setting up roles, permissions for HP ALM/QC users, customization of entities, Developing templates and customized reports.
• Experience in designing and controlling product lifecycle management solutions.
• Used PEGA systems to mitigate Fraud and defect in the business processes.
• Performed qualitative and quantitative analysis of databases by performing a complex retrieval of medical data from standard DoD databases utilizing SQL/SSRS, MS Access, MS Excel and additional applications, connecting via ODBC, for further customization and more efficient data analysis
• Experience in Trackwise configuration and user management.
• Center administration and configuration for environments spanning multiple sites and data center objects across a global infrastructure.
• Developed and maintain solutions to continuously improve the Merchant customer experience.
• Supported the managing director and sr. Manager in their roles as the business partner to the Air cargo division.
• Responsible for Developing front end applications using QlikView technology
• Extensive experience in OFSAA Infrastructure, OFSAA Data Model
• Knowledge of Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) is met for these applications in the closure and triage of incidents

Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), vb.Net, MS Project, SAP 500, Supply Chain, UML, TSYS, MS Visio, UAT, MS SharePoint, MS SQL, HP Quality Centre, ASP.NET, HTML, XML, RUP.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Identification of Fraudulent transactions, Fraud and Dispute case analysis, documenting requirements as per business needs.
• Monitor / Investigate customer credit card accounts, rules & dispute cases for fraudulent activity.
• Worked closely with colleagues to prepare wealth management client reports and presentations
• Measured, Monitored and managed credit risk, thereby offering a broad range of analytical Capabilities and user control.
• Involved in Inception Phase and prepared logical data models, BRD, supporting document indoors containing essential business elements, definitions and descriptions of the relationships between the actors to analyze and document business data requirements
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.

Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), UML, MS Project, SAP 500, TSYS, MS Visio, MS SharePoint, MS SQL, Agile, HP Quality Centre, ASP.NET, HTML, XML, RUP.