Client Service Specialist 2 / Business Analyst Resume Elkridge, Maryland - Hire IT People

SUMMARY

Ability to understand financial institution operations and to instruct them in technical solutions for their specific needs
Ability to understand all facets of credit insurance
Ability to debug and code VBA script
Ability to design and program forms and reports in Crystal Report
Proficient in using Web - Ex to remotely troubleshoot problems
Proficient in using On Time and HelpDesk Ticketing Software
Proficient in LAN, WAN and network installation, monitor and programming
Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
Extensive knowledge of technology terms and developments.
Exceptional customer service skills, account management, follow up and sales
Excellent written and verbal communication skills.
Ability to instruct users with computer and presentation skills.
Ability to write engaging technical documents to assist users in software usage.

EXPERIENCE

Confidential, Elkridge, Maryland

Client Service Specialist 2 / Business Analyst

Promoted to Client Service Specialist2 March 2013
Troubleshoot and code VBA script in a support desk situation
Design and program client specific forms and reports using Crystal Report
Troubleshoot and resolve client software incidents remotely via Web-Ex
Work support tickets using On-Time ticketing software
Able to assist credit union clients in implementing technical solutions to their financial programming needs
Supervise and allocate support tickets to Client Service team members
Participate in meeting with team leader and supervisor to plan and implement upcoming department projects

Confidential, Timonium, Maryland

Computer Service Technician

Built, installed, repaired, maintained and upgraded desktop and notebook computers
Administered backup tapes from IBM servers
Instructed users in software usage
Maintained user accounts in Active Directory

SKILLS

Languages: C++,Visual Basic

Operating Systems: Windows XP/Vista/2007, UNIX, Windows Server 2003/2008