SUMMARY

• Over 10 years of professional experience in Product Management, Project Management, Business Analysis and QA Analysis.
• Project and Team Management on all set top box (STB), mobile and E - Commerce / web platforms related projects
• Worked on the full product development lifecycle to develop and to successfully deploy MS Dynamics AX 2012 , cloud based DVR service , Video on Demand (VOD) on set top box (STB), Website and Apple and Android hand held devices .
• Comprehensive knowledge of Software Development Life Cycle (SDLC) models, having thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing. Experience in Waterfall, Agile and Scrum methodologies.
• Experience working in SAAS and cloud technologies
• Extensive experience in requirements gathering, managing and documenting business and functional requirements, requirements elicitation, communicating effectively with upper management, developers and QA engineers in an agile environment.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML and Visio diagrams
• Developed product roadmaps, business cases, CAPEX and OPEX for various products
• Broad experience in the field of broadcasting, retail and telecommunications in aspects of project management, product development & business analysis
• Prepare product roadmaps and project timelines and defining the project scope and deliverables to ensure that the products are released on schedule
• Determining the resource requirements and resource allocation
• Experience in managing QA and BA teams including offshore teams
• Well versed in different management scenarios like RFW / RFC (Change Request), and Defect Tracking.

TECHNICAL SKILLS

Tools: MS Word, MS Visio, MS Project, Requisite Pro, Microsoft Sharepoint, Basecamp, Axure, HP Quality Center, QTP, SPIRA, Redmine, Jira, Confluence, AQT, UTC - POS, Microsoft Dynamics AX 2012 R2 and AS/400

Languages: SQL, HTML

Technology Domain: Broadcasting, Telecommunications, Multimedia and graphics development, Website Engineering & E-Commerce, Distributed Systems, Web & Mobile Application Development

OS: All version of Windows

PROFESSIONAL EXPERIENCE

Confidential, MD

Product Manager / Business Analyst

Role & Responsibilities:

• Understanding stakeholders and customer needs to ensure the right product functionality is built in order to deliver maximum value to the consumers and business
• Facilitate requirements gathering sessions with end users to elicit high level business requirements
• Translate business needs into detailed business requirements and obtain signoff on business requirements.
• Collaborate with technical team to transition customer business requirements into technical design specifications
• Gather input from developers / technical team to determine level of effort required to complete tasks
• Create epics and user stories and maintain product backlogs
• Perform gap analysis / traceability matrix and provide solutions for gap closures
• Develop, revise and maintain process flow maps and or wireframes for current ERP operational work flow and for DAX solutions
• Co-ordinate request for changes to functional specification that occur during development stage and update the functional specification document when required.
• Collaborate with IT teams to support DAX ERP initiatives; participate on cross functional project teams working on key ERP initiatives on software upgrade to version 2012, R2
• Being the subject matter expert on the Microsoft dynamics modules and functionalities and other internal systems of Confidential & Confidential
• Collaborate with architects and other technology & business leaders on building scalable solution.
• Work with various teams to identify production issues and to identify improvements
• Create Project plan, schedule and track project timelines and milestones
• Analyze and negotiate customer’s new requirements to ensure that the project team can develop solutions that meet the customer’s needs
• Analyze stakeholders existing systems, processes, workflow and network architecture. Work with stakeholders to assess organization’s priority
• Ensure product data migration from AS/400 to Heiler to MS Dynamics (DAX) are completed successfully
• Ensure product data migration from Riversand to MS Dynamics (DAX) are completed successfully
• Co-ordinate daily scrum meetings on project progress for each sprint with cross functional teams and defect triage
• Partner with IT team to develop and standardized best practices for end users to ensure data uniformity in MS DAX
• Manage multiple priorities with stakeholders and manage relationships and customer expectations with end user of any levels of management
• Provide end user training
• Prepare master test plan to define the scope of testing
• Lead the QA team to identify the testing scope and to prioritize testing activities for all functional, integration, interfaces, migration, business process and end to end testing with an extensive application and usage of XMLs and Flat Files designed to interact with other Systems and Sub-Systems. These XMLs and Flat Files have mainly used to communicate across Heiler, E3, POS, UTC, OPUS, JBS, M&A AX and MF DAX Systems.
• Prepared test cases for UAT (user acceptance testing), BPT (business process testing) and E2E (end to end testing) for each projects
• Validate test results in the backend using SQL
• Coordinate with technical team to configure QA environment for functional, integration and end to end testing
• Worked with development team to ensure unit testing and smoke testing are complete before code is promoted to QA environment
• Ensure code that is deployed to QA environment is testable
• Update management on risks and provide solutions
• Conduct end user training and prepare applicable reference collateral
• Provide recommendations on best practices and tools to ensure efficiency
• Confidential project was implemented for 2 companies within Guitar Center for Confidential & Confidential (M&A) and Woodwind & Brasswind (WWBW) within a period of 3 months
• This project required integration to Confidential & Confidential current AS/400 ERP system via TIBCO middleware for seamless integration when Microsoft DAX ERP is implemented.
• For WWBW, this project was a replacement to their MSC email service
• Evaluate existing system and provide solutions to improve profitability and usability for both companies
• Evaluate existing architecture to ensure Confidential can be implemented successfully for both companies
• Provide solutions on migrating this application when M&A implements Microsoft Dynamics
• Managed cross functional teams to work on the API development for TIBCO and various components of this system for M&A and WWBW. This required me to manage teams from PST and EST zones
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan, estimate, schedule and track project timelines and milestones.
• Set and manage project expectations with all stakeholders
• Provide visibility to project progress via regular status reports
• Use and refine best practices and tools for project execution and management.
• Develop and deliver progress reports, proposals and requirements documentation.
• Proactively manage changes in project scope, identify potential risks and devise contingency plans.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Environment: MS Word, MS Excel, MS Visio, MS Project, Microsoft Sharepoint, MS Dynamics AX 2012, AS/400, Jira, Confluence, Spira, Redmine, Requisite Pro, AQT, SQL

Confidential, NY

Business Analyst

Role & Responsibilities:

• Responsible to manage product / project development from end to end for all a dvance mobile platforms, web and Set top box (DVR, STB Reboot performance improvements, Synthetic MAC, Search, VOD Expansion and VOD Publishing). Also responsible to be the subject matter expert for all assigned projects
• Worked closely with project sponsors, stakeholders and clients in outlining the scope, deliverables, resources, budget and timeline
• Worked with cross functional teams in defining the business / product requirements and use cases
• Facilitate daily stand-up meetings, weekly status meetings, requirements review meeting, organize release planning meetings and product demos
• Delegate tasks and responsibilities to appropriate personnel and communicate project dependencies with team members and other cross functional teams
• Identify and manage project dependencies and resources
• Track project milestones and deliverables and provide status reports, risks and issues to stakeholders, sponsors and project team members
• Proactively manage changes in project scope
• Participate in interviewing, hiring, mentoring and performance reviews of matrix staffs and schedule work for staffs based on project / release priorities.
• Report, track and communicate status, risks and issues to senior management by d eveloping and delivering progress reports, dashboards, proposals, requirements documentation, and presentations.
• Participate in the development of long range plans and goals for new projects in the monthly release planning meetings.
• Continually manage project expectations with team members and stakeholders.
• Delegate tasks and responsibilities to appropriate personnel including offshore teams for QA related tasks
• Responsible to manage daily / weekly defect review calls
• Identify and resolve issues and conflicts within the project team.
• Build, track and monitor project plan(s) using Microsoft Project to ensure that the project is on schedule
• Create use cases, technical requirements document and prototypes for the development team

Environment: MS Word, MS Visio, MS Project, Requisite Pro, Microsoft Sharepoint, Basecamp, HP Quality Center, SQL, SQL Server, Axure, Windows XP, MAC OSX, iOS, Android HH and Kindle Fire.

Confidential, NY

Consultant

Role & Responsibilities:

• Create business cases, product roadmaps and strategies . Also responsible for Forecasting and planning CAPEX / OPEX spending for product enhancements as well as Product KPIs, baseline pricing & jointly responsible for revenue targets
• Worked closely with project sponsors, stakeholders and clients in outlining the scope, deliverables, resources, budget and timeline
• Responsible for content acquisition efforts for both mobile and STB platforms.
• Forecasting and planning CAPEX spending for product enhancements
• Gather requirements, documenting product brief, functional specification and use case documents for all set top box (STB), Mobile platforms (all Apple and Android devices) and Web application projects.
• Conduct JAD, and review sessions with various members of the E&T groups to ensure scope containment of the baselined requirements.
• Continually manage project expectations with team members and other stakeholders.
• Report, track and communicate status, risks and issues to senior management by d eveloping and delivering progress reports, dashboards, proposals, requirements documentation, and presentations.
• Participate in the development of long range plans and goals for new projects in the monthly release planning meetings.
• Delegate tasks and responsibilities to appropriate personnel.
• Track project milestones and deliverables.
• Configured Sharepoint for better document manageability and collaboration.
• Close collaboration with the Engineering QA team to develop test cases and to perform functional as well as regression testing.
• Triaged outstanding and new defects ensuring accuracy and meeting deadlines.

Environment: MS Word, MS Visio, MS Project, Axure, Requisite Pro, Microsoft Sharepoint, Basecamp, HP Quality Center, Windows XP, MAC OSX

Confidential, OH

Computer Systems Analyst

Role & Responsibilities:

• Gather requirements, documenting product brief, project plans, functional specification and use case documents.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope.
• Perform traceability matrix using Requisite Pro.
• Configured Sharepoint for better document manageability and collaboration.
• Worked with QA team to develop test cases and to perform functional as well as regression testing.
• Prioritized outstanding defects ensuring accuracy and meeting deadlines.

Environment: MS Word, MS Visio, MS Project, Requisite Pro, Microsoft Sharepoint, Rational Rose, Test Director, HP Quality Center, Windows XP.

Confidential

Exec. Content Management for Product Management

Role & Responsibilities:

• Create business cases, product performance metrics, product roadmaps, and strategies . Also responsible for Forecasting and planning CAPEX / OPEX spending for product enhancements as well as Product KPIs, baseline pricing & jointly responsible for revenue targets
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and manage project dependencies
• Track project milestones and deliverables.
• Proactively manage changes in project scope.
• Responsible for content acquisition efforts for both mobile IPTV as well as DVB-H . Forecasting and planning CAPEX spending for product enhancements
• Worked with the product development team and external vendors on the timely development and launch of wireless and video products
• Providing inputs to Marketing in key areas relating to pricing and bundling of the various services. Worked closely with the product marketing team to gather current market requirements for current product enhancements and development of new products
• Worked with Sales & Marketing team in creating marketing collaterals

Environment: MS Word, MS Project, Microsoft Sharepoint, Windows XP

Confidential

Executive Content / Product Manager Associate

Role & Responsibilities:

• Project management for the content portal by corresponding with Ericsson (U Mobile’s technology partner), various content providers, and personnel from product engineering and billing departments to ensure all tasks are completed within the timeframe.
• Responsible for Product KPIs, baseline pricing & jointly responsible for revenue targets
• Forecasting and planning CAPEX / OPEX spending for product enhancements
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and manage project dependencies
• Track project milestones and deliverables.
• Proactively manage changes in project scope.
• Content acquisition for both mobile IPTV as well as DVB-H
• Providing inputs to Marketing in key areas relating to pricing and bundling of the various services
• Prepared the Requirements Document, which includes areas of content types, content preparation, content subscription and content purchase mechanism, charging mechanism, delivery mechanism, reporting and settlement, WEB and WAP development and design rom U Mobile’s main portal to individual content portals, error messages and scenario, escalation process, process flow, and network diagram.
• Manage and acquire mobile content for Sports, Games, Entertainment, Malay & Islamic, Chinese, Indian, and Lifestyle portal
• Negotiations with vendors and content providers on the terms and conditions of commercials.
• Prepare product roadmaps and project timelines and defining the project scope and deliverables to ensure that the products are released on schedule.
• Determining the resource requirements and resource allocation.
• Lead and manage projects team members in meeting all aspects of business requirements to achieve the customer requirement.
• Preparing specifications for pre-operational testing and commissioning.
• Developing and maintaining a technical scope document to serve as a continuing basis for monitoring requirement changes.
• Analyzing Requirements and Functional specifications.
• Participated in requirement Walkthroughs and QA Reviews.
• Verified that the requirements were testable, designed the test approach and ensured clear definition of roles and responsibilities.
• Involved in the development of the Test plan - Approach, scope, resource assignments & schedules and Testing Strategy.
• Prepared the test execution plan and tracking the execution
• Creating and generating system test scripts for different test scenarios covering all aspects of project functionality.

Environment: MS Word, MS Visio, MS Project, Microsoft Sharepoint, Windows XP