Application Support Analyst Resume

PROFESSIONAL EXPERIENCE:

Application Support Analyst

Confidential

Responsibilities:

Provide timely, production and implementation support on Post Trade Derivative products
Work to pre - determine issue response and turnaround time frames and client Service Level Agreements where appropriate
Manage client open issues log and work with client(s) to prioritize issues
Write Management Overviews and Functional Specifications for issues that require programming changes
Work with Product Management, Business Analysts and Developers to resolve client inquires on the Post Trade Derivatives platform

Trading Supervisor

Confidential

Responsibilities:

Serve as a quality control to ensure that all calls, paperwork, policy, and procedures for customer requests have been adhered to in accordance with compliance requirements
Review Daily Trade Log, monitor both trade and compliance accuracy
Prepare monthly reports to management that highlight any growing trends pertaining to policy or trading Violations
As a Supervisor, I am aligned with a trading team to perform weekly coaching sessions on both technical skills and Confidential policy with the representatives on my team
Review/approve bank wires, both Domestic and International that are more than $100k or considered high risk
Liaison to Fidelities margin department and assist with mitigating risk by liquidating accounts to appropriate margin levels so Confidential adheres to margin policies
Deliver presentations on trending topics to service teams across all functions of Confidential .

Active Trader Service Representative

Confidential

Responsibilities:

Managed high volume trader accounts - 120+ trades per year
Assisted with execution and strategy pertaining to complex issues for both Stock and Options traders

High Net Worth Financial Representative

Confidential

Responsibilities:

Managed client’s service, trading problem resolution, and processing issues needs
Provided customer relations to new and existing high net worth accounts by accurately initiating problem resolution procedures

Service Financial Representative

Confidential

Responsibilities:

Brokerage Ambassadors to improve colleagues understanding of opportunities which allows Confidential to grow Brokerage arm
Managed customer relations with clients regarding equity markets, fixed income markets, international markets, and economic conditions

Financial Advisor

Confidential

Responsibilities:

Developed and maintained sales pipeline; provided appropriate reports on status of pipeline
Identified and generated new sales leads through cold calling and competitive research
Conducted sales conversations to help advance the sales cycle

Project Manager

Confidential

Responsibilities:

Managed employees and resource to bring about the successful completion of project goals and objectives
Participated in the development of proposals and assisted with presentations to client
Oversaw the operation of heavy machinery
Accounts included private and government bids
Specialized in environmental clean up