Business Analyst Resume New York, NY - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Business Analyst

Responsibilities:

Analyzed small to medium sized businesses to prospect for the company
Scheduled daily meetings with business owners for closers to sell Confidential services using Salesforce
Meet the required effort metrics to ensure success within the company
Helped local businesses get discovered by new customers everywhere that matters online, allowing businesses to grow and encourage a loyal clientele.

Confidential, New York, NY

Customer Service/Social Media Representative

Responsibilities:

Ensured that all orders are picked up by a Confidential driver or assigned to a Confidential driver within 3 minutes of receiving the order
Liaise with the passenger if about the status of their order if this is delayed
Recorded any inquiries or complaints from drivers and passengers
Used knowledge and awareness of all relevant processes and procedures, and to proactively refresh your knowledge of the latest technological updates to the dispatch systems and driver units
Monitored all social media platforms Confidential uses to provide the best customer service to users and drivers

Confidential, Miami, FL

Writer

Responsibilities:

Established a Confidential page with articles based on college experiences to benefit current and prospective students
Used social media platforms to share articles with Confidential students to popularize the website

Confidential, Miami, FL

Brand Ambassador

Responsibilities:

Worked with the local Confidential marketing team to acquire new passengers and drivers to Confidential ’s on - demand ridesharing platform
Influenced students at the Confidential to use Confidential to get around the Miami area
Clarified the benefits Confidential has to offer in order to sell the app over the competition in Miami

Confidential, Coral Gables, FL

Seasonal Sales Associate

Responsibilities:

Reached daily team and individual sales goals during the holiday season
Performed daily department maintenance tasks including stock work, re - merchandising, display, price mark downs, merchandise transfers and light cleaning
Built lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
Work as a team player to ensure each customer receives the best service possible