SUMMARY:

• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Waterfall Method, Agile and RAD.
• Complete understanding of Software Development Lifecycle (SDLC) of projects including gathering requirements, uses case development, integration testing, user acceptance (UAT), and Identity Access Management (IAM) for the Small Business Administration.
• Implemented Sailpoint IIQ 6.x, and Oracle Identity Manager to help configure cots tools for clients.
• Experience extensive requirement gathering for custom solution in the cross functional areas like Claims, Web based application, Portfolio management, Operational and Risk Management, Identity Access Management and Investment Banking.
• Lead a team of 3 - 6 BA’s. Handled team’s project assignment and scheduling. Created Task list and Task estimates used to set goals and milestones to help project planning.
• Worked on E-auth project for Access management of multiple applications.
• Worked with Offshore resources in India.
• End 2 end CRM implementation for SFDC.
• 3+ years of Salesforce (SFDC) experience in analyzing the business process, identifying and proposing the solutions for an effective customer experience, implementing and configuration of end-end new and existing Salesforce apps.
• Used tools like Rational Doors and Jira to manage requirements and User stories.
• Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Rose.
• Proficient in creating Wireframes/Mock-up Screens using MS Visio.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Facilitating JAD sessions with business users to elicit detailed business requirements.
• Exceptional Documentation Skills.
• Defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT)
• I have theoretical knowledge of Tableau and how it helps in visually represent complex data.
• Worked on Client/Server, Internet / Intranet applications using Technologies like C#, Classic ASP, ASP.NET, ADO.NET, VB.NET and XML.
• Implemented COTS on multiple projects.
• Used ClearQuest and ClearCase.
• Well versed with RDBMS like MS-SQL Server 2000/2005, Oracle 8.0, and MS Access.
• Excellent Knowledge in the areas of Business and Web based Applications.
• Knowledge of Design Patterns& OOAD.
• Experience involves Agile Software Development.
• Experience handling HIPAA ANSI X12 EDI transactions 834 and 820
• Implemented Web Services with ASP.NET and database connectivity with ADO.NET.
• User Interface design with Visual Studio 2003/2005.
• Using project management tools like MS-Project for status reporting and planning.
• Excellent Team Player with ability to think analytically and troubleshoot issues.
• Effective Verbal and Written Communication Skills.

TECHNICAL SKILLS:

Process/Model Tools: MS Visio, Rational Rose, Rational RequisitePro, Enterprise Architect, Documentum &MS Office

BUG Tracking: Rational ClearQuest, JIRA

Source Code Management: Team Foundation Server & Rational ClearCase

Databases: SQL SERVER 2000/05, MS Access

Configuration Management Tool: Visual Source Safe 6.0.

Photo Editing & Web: Adobe Photoshop, Dream weaver, Flash, MS FrontPage.

Operating Systems: Microsoft Windows 9X/2000/NT/XP.

PROFESSIONAL EXPERIENCE:

Confidential, Mclean Va

Senior BA

• Created GUI prototypes for the 4 Cast application using Visio
• Created the business process model using MS Visio for better understanding of the system and presented it to Project Manager and other team members for validation.
• Defined and developed Use Case Diagrams and documented business functionalities into detailed Use Case Specifications.
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping
• Ability to work with all members of the project team, following the project through the Systems Development Life Cycle and ensuring business objectives are met (extensive project life cycle experience).
• Managing Identity & Access Management (IAM) tool training for application managers as part of the on boarding process for the program, critical for business audit/compliance to address enterprise governance inquiries.
• Used Sailpoint IIQ 6.x, which is a COTS to implement the various business rules associated with role definition and access rights allocation for the specific rules.
• Worked on internal content management systems using SharePoint on the Intranet.
• Helped Model the Data Structure and used the same to query entries during the testing phases.
• The intranet applications would be accessible throughout the organization creating a central repository.
• Worked closely with technical team to iron out issues.
• Used Salesforce as a COTS product to implement for CRM.
• Used SharePoint to create process flows to streamline ways of completing repetitive tasks which have to be executed by multiple team members
• Assisted in the development of Activity Diagrams to represent the business and operational workflows and Sequence Diagrams to demonstrate the timing and sequencing of events.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Involved in the design of Data Flow Diagram for the visualization of data processing and in the Conceptual and Logical Design of the Database Management System. Assisted in Data Migration by developing Data Mapping Diagram.
• Tracked and maintained Stakeholder requested enhancements and changes using Rational ClearQuest.
• Used the Traceability Matrix to trace the requirements through each stage of the requirement gathering process, which takes into account any changes in scope during the life of the project. At the end of the project, this matrix shows each function build into the system, its source and the reason that any stated requirements may not have been delivered.
• Assisted project manager in creating Test Plan and developed test scenarios and test cases based on use case specifications to test business and functional applications and ensured that appropriate documentation is in place
• Interviewed Business Users to gather functional, business and technical Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Documented all the requirements in a structured BRD format that included multi-level functional views broken down by functionalities.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.

Confidential, Reston VA

Senior Business analyst

• The project was around the creation of a turnkey product which would allow carriers, brokers and GA’s to set up their own exchanges to cater to their customers.
• Key challenges entailed getting the product to a generic mode where by customizations would become feasible.
• Used Jira extensively to manage all parts of the projects starting from creating User Stories, Improvements, Change Management, Defects and Solutions
• Doing GAP analysis and feasibility analysis for existing functionality and the proposed functionality.
• Doing UML modeling and drawing various types of diagrams like activity, class diagrams, data flow diagram, content workflow diagrams, sequence diagrams and many other types according to the requirement
• Communicating with SME’s, Business users, testers, UI team and developers to complete the project on schedule by providing solutions through group meetings, JAD session’s and one to one meetings.
• Used SharePoint as version tracking tool. To manage updates made to the same document by multiple team members.
• Created multiple interfaces to interact with Healthcare.gov and other similar sites to gather information complete details on the product created for brokers.
• Involved in UI designing of proposed functionality and making sure proper designs for the requirement is achieved. Conducted daily status meetings to achieve the target for the UI designs of different functionalities to meet business expectation.
• Was involved in Risk Management ventures, document management and requirement management for the core functionalities of the portal.
• Created and maintained a project schedule using MS Project showing all target dates for deliverables.
• Implemented SFDC for multiple Broker clients.
• Salesforce configuration experience: Configure user roles, profiles, record sharing and security settings, page layouts, objects, fields etc
• Responsible for creating, managing, and delivering of required documents for application in SFDC.
• Work with end users and management to document, design, test and deploy complex SFDC processes.
• Prepare training material and provide in person training, and also training via web conferencing for the SFDC scenarios.
• Created various Documents ranging from System requirements and System design to detail the architecture of the application
• Maintained and improved existing Salesforce implementation to streamline with new sales and bookkeeping processes.
• Work closely with Salesforce Developers and help them in functional and data issues.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Provided recommendations on all aspects of data collection, analysis and functional precedence’s.
• Assisted testing team to ensure requirements can be easily understood and that comprehensive testing scenarios have been identified properly.
• Majorly worked with the Content Management team to come up with the proper functionality for the portal.
• Conducted interviews with the sales and marketing business stake holders to gather requirements on the different specs of the portal.

Confidential

Senior Business Analyst

• Letter automation was a pilot effort to automate multiple letters in a phased manner.
• Complications surrounded the dynamic data mapping of how and where the data would be extracted from regarding the customers.
• Letter setup for the printers was part of the requirements.
• Interfaced with corporate communications and legal team to get approvals on the formats the content and the templates.
• Set policies for the quality of assurance for the quantum of communications going out.
• Led several requirement gathering sessions in order to elicit requirements from the Medical underwriting (MU) team and EAB team.
• Utilized tools like JIRA to manage deployment of Sprints for the Scrum Methodology.
• Wrote User Stories, provided story points and prioritized them using JIRA.
• Analyzed various resource files being used to generate the feasibility report and documented data mapping and data source interface documents to assist the development team.
• Worked with the Business Objects developers to provide input for generating automated ad hoc Business Objects analysis reports.
• Analyzed workflows/requirements and creating use cases, diagrams and specifications
• Created Excel sheets and PowerPoint for mapping the data, and analyzed workflows by creating wireframes and writing specifications
• Worked through Software Development Life Cycle (SDLC) from Requirements, Analysis, Design, and Implementation through Testing.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes
• Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Created and maintained a project schedule using MS Project showing all target dates for deliverables.
• Created and maintained complete development plans that included functional specifications, requirements engineering, Use Case modeling, risk assessment and mitigation, internal and external workflow.

Confidential, Washington DC

Senior Project manager

• PM for the Eligibility and Enrollment module.
• Designed and managed the UAT roll-out.
• Subsequent lead to develop the requirements for the broker and assister training module for the HBX individual market.
• Currently manning the Carrier interface with various EDI transactions and Report generations and validations
• Operational management of 834 and 820.
• Reconciliation of enrollment and effectuation files managed Using B2B tools by Oracle to manage issues on data coming in and going out.
• Case management for individuals stuck in process, troubleshooting EDI transaction to find issues and massage data to push cases on way to execution.
• Responsible to oversee the implementer activity and report any issue to upper management for dispute resolution and smooth operations.
• Worked with 3 separate COTS products like Curam, Connecture and Bennaissance.
• Implemented SFDC for the CRM COTS solution for DCHealthlink.com
• Prioritize and manage projects and initiatives in accordance with the requirements of business needs specific to SFDC.
• Reports & Dashboards: Creating Salesforce reports (summary etc.) and dashboards.
• Integrated the telephony solution to Salesforce to perform routine call center functions such as screen pops, call transfers, outbound dialing etc. Screen pops allow your employees (i.e. Customer Relationship, Sales, Support) to have the caller’s information at their fingertips the moment the call arrives.
• Maintained and improved existing Salesforce implementation. Created record types and page layouts, added and edited validation rules, edited and improved page layouts.
• Configure and test standard and custom Salesforce objects including objects having multiple record types and page layouts.
• Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Gather, document, and analyze data and information; develop and execute training materials and training activities to high-level operators.
• Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.
• Significant level of understanding of their internal working to co-ordinate the handshake between the apps and maintain data integrity.
• Served as an SME on the business rules approval on the Eligibility and Enrolment modules due to the knowledge gained at the federal site.

Cognosante, Herndon, VA

Business Analyst Lead.

• Lead and facilitated Requirements reverse walkthrough sessions.
• Used Agile to manage the huge undertaking in one month iterations.
• Converted existing high-level business requirements into detail design UML diagrams used by developers. Testers and data architects to create the eventual application.
• Researched the newly passed laws like the Affordability Care Actto provide inputs for rules to be included in the application in-order to mimic the laws.
• Created Material to be used and replicated by the state as a way to train the employees about the intricacies of the various Eligibility business rules.
• Conducted initial Train the Trainer activity before the first batch start the cascading training for other personnel.
• Helped testing to create test cases for the tech spec created by me.
• HIPAA EDI transactions such as 834 & 820.
• Mapped EDI information to DATA structure via Data modelling
• Worked with Performance testing team to generate required data set to be used as sample data.
• In different releases managed variety of reasons one could get their access revoked for. (like loss of qualification, cost center change, for cause termination and so on….)
• For each there would be their own set of business rules determining the way and time which is allowed by regulatory authorities to revoke the access.
• Test case preparation and consolidation
• Helping team in testing related activities
• Created multiple interfaces after closely analyzing what are are the different systems needs in terms of inputs and outputs
• Used Data querying to generate output to validate applications
• Created Business Specification Document, which contained the Syste requirements and System design details
• Defect management through Quality Center
• Prepared project testing documents testing status template, testing status reports and graphs through Quality Center.
• Update Quality Center scripts, escalates testing issues to project Manager
• Discussions between development, users and other 3rd party team to resolve issues/doubts
• Helping development team in test results documentation and reports creation.
• Working closely with different teams to gather requirements for testing.
• Analyzing test results and log defects.
• Holds project level testing status meeting to review new defects and status of open defects
• Preparation of testing reports from Quality Center as required by the project PM

Confidential,VA

Principal Requirement Analyst

• Lead and facilitated Requirements Gathering sessions.
• Used RUP to manage the huge undertaking in 3 month iterations.
• Wrote mapping documents for IAM and RBAC aligning the various physical and logical assets and level of access allocated.
• Eliminated paper access request forms.Gathered requirements and worked with Access Management team and business owners to make applications’ user access requests managed through the Corporate’s Identity Access Management (IAM) System.
• Identified, elicited and gathered requirements for identity access management applications, and assisted with analysis and resolution of development problems.
• Defined the solution scope, product strategy and roadmap for secure email, Identity Access management.
• In-depth understanding IAM and RBAC from regulatory perspectives on the rules set by NERC.
• Used Oracle Identity manager to implement the IAM functionality with the NERC regulations in the backdrop. Created detail business rules for configuration, to prevent any NERC audit deviations.
• Created Test Plans for the application module while development was in progress.
• Helped testing to create test cases for the tech spec created by me.
• Worked with Performance testing team to generate required data set to be used as sample data.
• Helping team in testing related activities
• Defect management through Quality Center
• Prepared project testing documents testing status template, testing status reports and graphs through Quality Center.
• Update Quality Center scripts, escalates testing issues to project Manager
• Discussions between development, users and other 3rd party team to resolve issues/doubts
• Helping development team in test results documentation and reports creation.
• Working closely with different teams to gather requirements for testing.
• Analyzing test results and log defects.
• Holds project level testing status meeting to review new defects and status of open defects
• Preparation of testing reports from Quality Center as required by the project PM

Confidential, Arlington, VA

BA Lead

• Managed a team 6 BA’s. Set goals and key deliverable milestones. Constant monitoring and reporting progress to higher management to aid strategic decision making process.
• Study and understand the legacy mainframe system intended to be replaced in a phased approach.
• Mainframe processes were involved in highly complex and mission critical tasks on a daily basis.
• TSD (Technical Specification Documents were created by me to map out the flow of data between Mainframes and other systems while it was being processed before it was sent to the data repository for final storage.
• Created Test Cases for multiplatform applications.
• Executed Tests as per test plans in conjunction with testing teams.
• Used tools like Erwin to create detailed Data Flow chart and E-R diagrams to detail the nature and relationships between data.
• Wrote requirements for SQL upgrade for NEB redesign project.
• Utilized knowledge of SQL stored procedures to do certain repetitive tasks in an automated fashion.
• Implemented COTS for payment processing engine for ACH transactions.
• ASP .net was used predominantly to construct the behavior for internal web pages. Business logic having been done in C#.
• Project followed agile methodology of Scrum to enumerate and complete tasks.
• Worked extensively on Wireframes and Prototypes to get approvals for UI of the system under development. This was done to provide end users with the look and feel before final delivery.
• Leading the Story prioritization and Sprint planning meetings.
• Created Application Requirement Specification documents derived from detailed requirement gathering sessions.
• Created POC (proof of concepts) to visually show the clients the look n feel of the changes in order to get a final approval.
• POC’s created in HTML using tools like Dreamweaver.
• Team building and mentoring.
• Setting up task to be assigned based on the existing workloads.
• Track and optimize the progress of the team.

Confidential, Washington DC

SeniorBusiness/Test Analyst

• Lead a team of 3-5 BA’s on course of managing and completing BA responsibilities on the multiple projects.
• E-Auth project was designed as a single point of authorization.
• E-Auth managed the roles of each employee to enable varied levels of access.
• E-Auth also managed Additions of new accounts(New hires or transfer to the team), deletion of accounts (retirement or death) and modification in roles of existing accounts (Promotion or change of roles)
• Used CRM Dynamics as a COTS solution for a dashboard solution.
• TRD’s were created containing technical specifications of MS SharePoint defining the roles to which permissions were to be assigned; C# was used to customize SharePoint functionalities which did not exist out of the box.
• Scheduling and assigning projects based on availability and team’s knowledge base.
• Set goals and key deliverable milestones against which checks were put in place.
• Created the Need Statement and the Project charter at the onset of any project.
• Worked extensively with MS Project 2007 to create and track projects.
• Used SQL as a data store for an application which was going to be used across multiple nations and continents.
• This was an upgrade from the existing MS Access database which was having major issues scaling up to the level requested, SQL helped achieve.
• Created initial Business requirement document and then leveraged the same to complete the Functional requirements specification.
• Conducted JAD sessions to elicit requirements.
• Test plan preparation.
• Implementation task list Preparation and review with team for accurate information.
• Coordinating testing cycles/events and PPM activities
• Quality Center set up (Folder structure, Requirements creations, Test plan and Test lab creation)
• Attending Daily scrum meeting (Stand up meeting every morning)
• Story creation
• Meetings with product owner, scrum master and solution analysts
• Getting the test plans reviewed and signed off.
• Creation and execution of test scripts, logging defects and reporting defects.
• Followed the Scrum methodology; created the product backlog and conducted daily scrum calls.
• Created the Service design package for Business analysis as a service for the clients.
• After the requirements were approved would begin work on test cases for the

Confidential, Denver CO

Senor Business Analyst

• Involved in understanding the “As-Is” business process and the rules. Created models of "As-Is" and "To-Be" business processes and associated narratives.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle.
• Worked on Multiple project on either the upgrade of existing application or on the merger of Wachovia and Confidential applications.
• The applications are complex SOA based systems which are extensively message oriented making the system extremely scalable.
• Worked on various process ranging from Credit card payments, dispute settlements, card maintenance, 3rd party application connectivity (COTS) and many others.
• Gathered business requirements in order to describe the business needs in terms of the main deliverables or products that are created.
• Created the Functional Specification Document, detailing the process which the new work flow would follow.
• Worked on wireframes of the screen mockups.
• Identified Use Cases and wrote Use Case Narratives.
• Created Prototypes based on the requirements helping business visualize the end product.
• Extensive interaction with a team spread throughout the country and also with offshore dev and QA centers.
• Test plan preparation by going through the requirements specifications, SOW and data requirement documents.
• Implementation task list Preparation and review with team for accurate information.
• Coordinating testing cycles/events
• Quality Center set up (Folder structure, Requirements creations, Test plan and Test lab creation)
• Test case preparation and consolidation
• Helping team in testing related activities
• Defect management through Quality Center
• Prepared project testing documents testing status template, testing status reports and graphs through Quality Center.
• Update Quality Center scripts, escalates testing issues to project Manager

Confidential

SeniorBusiness Analyst

• Worked with different business users to develop Vision Document and Business Requirement Specifications and gathered Business and Functional Requirements.
• Extensive interaction with offshore team to get work done.
• Documented the AS-IS Business Workflow adhering to UML standards.
• Participated in JAD Sessions for gathering requirements from SME’s. Played the role of a Facilitator as well as Scribe in the JAD session.
• Financial analysis of the Dealer module, targeting the revenue flow optimization
• Extensively used Rational Rose,Rational Requisite Pro, ClearQuest and ClearCase.
• Played the role of a mentor for a team of 3 Jr. BA’s on Rational Rose.
• Used Rational ClearCase and Rational ClearQuest for Source code management and bug tracking respectively.
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS Visio.
• Created Use Case Diagrams using MS Visio in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.
• Managed all the requirements and making requirements available to all team members.
• Wrote Test Cases and walked the QA team through the Test Cases to make sure they understood them properly.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Used SharePoint to upload all the business documents.

Confidential, Cleveland OH

.NET Developer/Business Analyst

• Worked extensively with the users and with different levels of management to identify requirements, use cases and to develop functional specifications
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Designed use cases and sequence diagrams using Rational Rose
• Created requirements analysis and design phase artifacts using Rational RequisitePro, Rational Rose and to create Use cases, Activity and Sequence diagrams.
• Used the change management from rational to track changes to multiple artifacts by versioning artifacts, associating requirements specific change requests to streamline the defect/change tracking process.
• Helped the Development team with construction of the business Logic Layer.
• Created API interfaces to have various systems not present on homogenous platform interact with each other.
• Helped write and complete the System requirements and System Design documents.