SUMMARY:

• 8+ years of experience in the field of Information Technology in Property and Casualty (P&C) Insurance, specializing in Business System Analysis, Quality Analyst and Product Support activities
• Extensively worked at client locations (USA) in onsite - offshore model which includes co-ordination, communication, status reporting, resource allocation
• Hands on experience working on the Accenture Duck Creek System and Guidewire Policy Center system
• Experience in Personal Insurance and lines of business worked upon are automobile, property and umbrella
• Experience in Excess and Surplus Commercial Insurance and line of business worked upon is General Liability, Property
• Major modules worked upon are end to end policy admin system, underwriting, referrals, rules and rating, forms and output
• Experience in reading rating manuals/rules and identifying correct rate factors and using them in manual rater
• Good knowledge on different policy transactions like quote, New Business, Endorsements (including out of sequence endorsements), cancellation, Non-renewal, rewrite/reissue, reinstatement and renewal

TECHNICAL SKILLS:

Products: Duck Creek, Guidewire

Methodologies: Agile, Waterfall, RUP, UML, SDLC, Scrum

Change Management Tools: Rational Clear Quest, Rational Clear Case

Business Modeling & Versioning Tools: MS Visio, Visual Paradigm, Rational Rose; Rational Requisite Pro, Rational Clear Case

MS Office: MS Project, MS Word, MS Excel, MS Power Point, MS Access

Operating Systems: Windows XP/7/10

Databases: MS Access, Oracle 8i/9i/10g, MS SQL Server 7.0/2000

Testing & Defect Management Tools: Rational clear quest, HP Quality Center, HP ALM

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Sr. Business Analyst

Responsibilities:

• Engaged in Business Case Development and research initiatives with Business and Systems Executives for Rating Changes to enhance Auto Process Guide and/or Code Manual for completeness and update to ensure that the business partners are equipped with the tools and resources to help them be as self-sufficient as possible and reduce systems support costs.
• Analyzing and understanding of project scope, capture Functional requirements documentation (FRDs) and requirements change notices (RCNs) and timely communication of meeting minutes in Lotus Notes.
• Worked on various auto and life insurance products (Bodily Injury, PIP etc) for various states in the US.
• Extensively used Requisite Pro to create and manage project templates, Use Case project templates, requirement types and traceability relationships.
• Communicate with the actuarial team for transmitting the rate changes and conduct functional checkouts using proprietary mainframe Rumba Host System.
• Coordinating and validating functional unit test cases (manually as well using DrCB) as the rate changes takes place, analyzing results of the test cases as required during the life cycle of the rate changes.
• Supporting the design team with the questions related to business rules and screen behavior for the RSPE and Auto Quote Process.
• Work closely with Razorfish to capture the detailed screen behavior for Eligibility and Drive safe & save (DSS) programscreens in content component library that is used by User interface Designers (UIDs) for mock up screens.
• Utilize HP Service Manager to track errors received and importing its data to Excel to identify trends, themes, and root causes and report on rating issue key measures and business areas, operations, and Systems to reduce the occurrence and impact of issues.
• Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow (SQL queries & Crystal Reports) using MS Office (Word, Excel, Visio) and dashboards.
• Used SharePoint to store and organize and track documents. Used document libraries in SharePoint to store, create, collect, update and manage documentation.

Environment: MS Office, MS Project, SharePoint, SQL, Crystal Reports, MS Visio, Razorfish

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Worked closely with the Claims Business team and Claims Operations team.
• Analyzed the Claims system in order to identify the screens for working on Business enhancements.
• Coordinated and lead meetings with the Business team, Operations team and IT team.
• Organized design meetings with Business team for gathering requirements.
• Prepared requirement related artifacts like Meeting Minutes, Design documents, System presentations, Business scenarios and maintained Reference data sheets.
• Coordinated with Dev team and QA team in order to clarify the business requirements.
• Worked with off shore BA, Dev and QA teams.
• Prepared Test scenarios and Business scenarios for end Users to assist them in their testing.
• Conducted meetings with the end Users to train them how to test the future enhancements prior to the scheduled releases.
• Conducted Training sessions and train the trainer sessions with the end Users before all the releases in order to familiarize them with the enhancements.
• Coordinated with the Base team in order to request new enhancements as per the Business need.
• Provided daily Production maintenance support to the Users and clarified end User queries and communicated issues and bugs to the Development team.
• Prepared and updated Production release notes for the system.

Environment: Duck Creek, Team Foundation Server (TFS), Microsoft Test Manager (MTM), ImageRight, MS Office

Confidential, Celina, OH

Business Analyst

Responsibilities:

• Conducted meetings with the Users for gathering requirements for the As-Is processes and prepared a Gap Analysis for the To-Be processes.
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint, and MS Project for data migration and data mapping.
• Was extensively involved in preparing PowerPoint presentations and Business Requirement documents for different Corporate Banking products like Cash Management products and Data Mapping.
• Performed Gap Analysis for the Legacy system and the Guidewire PC system
• Worked on a project which was dealing in data migration from the mainframe to Guidewire PC system.
• Coordinated with Team Coordinator for the purpose of scheduling meetings with the End user and Vendors and also for estimating task deadlines.
• Worked on Data Mapping for the purpose of data integration between the data models.
• Worked extensively on Process Modeling for the purpose of modeling the requirements that were gathered.
• Worked on different prospective of Gap Analysis like Organization and Business Processes.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted in developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Used Process modeling techniques to keep a track on the process, define the process and also to lay down rules and guidelines on the behavior of the process.

Environment: MS Project, MS Office, Oracle, SQL Server, SQL, Quality Center, MS SharePoint, GuideWire

Confidential, Northbrook, IL

Business Analyst

Responsibilities:

• Accumulated customer requirements from various end through surveys, interviews and JAD sessions and translated them into system requirements.
• Worked with a team to develop new life insurance and annuity products.
• Took every opportunity to evangelize the use of SharePoint and to provide demos of how to replace manual business processes with out of the box SharePoint functionality
• Gather requirement and process the same in the systems by SharePoint.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
• Designed and developed Quality Assurance standards and processes to all levels of project team.
• Used MS Visio to create business workflow and system process flow diagrams.
• Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements
• Facilitated user acceptance testing and test strategies with developers and testers.
• Developed Data Flow, Workflow, Process Flow, and Entity Relationship Diagrams in MS Visio.
• Worked as an Interface between the end users and the different teams (Production Development Team, Testing Team, System Architect Team) involved in the application development for the better understanding of the business and IT processes.
• Created Use Case, Activity, Sequence, and Collaboration Diagrams
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest, and Configuration Management and Version Control using Rational Clear Case
• Involved in the peek review of Test Plans, Test Cases with the QA team to verify implementation of new features and enhancements