SUMMARY:

• Business Analyst with over 7+ years of experience working in the Confidential and Retail / eCommerce industries, with expertise in Agile and Waterfall development methodologies.
• Expertise in requirements engineering, user stories, process flow diagrams, wireframes, data mapping and data integration documentation.
• Liaison between the technical team members, business stakeholders, client / vendor relationships, user community, operations support and executive leadership for all project engagements.
• Extensive experience in all phases of the Software Development Life Cycle (SDLC).
• Resourceful and self - motivated personality with excellent communication, documentation, organizational and problem solving skills.
• Initiative in Confidential planning and participating in daily scrum meetings to effectively communicate with scrum masters, product owners, business partners and technical team members.

TECHNICAL SKILLS:

Microsoft Office Suite

Agile / Waterfall

Salesforce.com

Microsoft Project / Visio

Elicitation

JIRA, Defect Tracker

Microsoft SharePoint

Facilitation

System Testing

Business Process Redesign

Gap Analysis

Process / Web App Workflows

Requirements Engineering

Prototype / GUI Creation

Team Foundation Server

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst, Willowbrook, IL

Responsibilities:

• Acting as a liaison between technical teams, business stakeholders and executive management to deliver internal and external (client / vendor) initiatives.
• Documenting, identifying and resolving system and process gaps through current & future state business / system process flow diagrams.
• Working with Product Owner(s) and technology teams to understand vision and business value for project including dependencies on internal/external system, data and processes.
• Defining detailed user stories with applicable acceptance criteria in collaboration with Product Owners and technology team member to ensure requirements successfully meet business goals, account for all possible scenarios, include all functionality / data / UI / testing details.
• Ability to in corporate UX information architecture and designs into user stories.
• Facilitation of UAT testing processes and activities, and assisting business users in validating that the programs meet the intended requirements of any active project assignment.
• Conducted training sessions for users; preparing user manuals for better understanding of the designed systems for the users.
• Imperative in product releases and deployments to end-users.
• Delivered weekly status updates of project progress to senior-level management for review.

Confidential

Business Analyst I, Willowbrook, IL

Responsibilities:

• Providing expertise related to Confidential and Compliance of IT Systems.
• Working with stakeholders to define the system requirements and design approach.
• Generating requirements specifications, user stories, backlog lists, burndown charts, process flow diagrams, user interface designs, user manuals, training materials, and other system documentation, as needed for project success.
• Working with Senior Sales Management / Operations / Business Stakeholders to identify areas of opportunity.
• Document Salesforce user community pain-points for future enhancement initiatives.
• Research changes in upcoming versions of Salesforce.com and other internal integrated applications.
• Developing and executing test cases to validate deliver of business requirements.
• Participating in testing to assist QA with comparing test result data against requirements to validate that coding is accurate.
• Supporting users through training, as well as provide one-on-one technical assistance.

Confidential

Jr. Business Analyst, Willowbrook, IL

Responsibilities:

• Documenting problem areas with the as-is process through requirements definition meetings with clients and end users, and delivering extremely detailed to-be workflows and requirements documentation for project team and management review
• Maintaining a working knowledge of system interaction to ensure success in overall architectural solution. Built and maintained run books for all projects across team.
• Maintaining ownership in generating and/or validating use cases, business process flows, prototypes & other methods for eliciting and representing requirements.
• Recommend appropriate changes to improve operating efficiency to senior team members.
• Supported Project Managers / Scrum Masters on daily SCRUM calls and other Agile ceremonies, documenting meeting minutes, team takeaways, road blocks, etc.

Confidential

Quality Assurance Analyst, Lincolnshire, IL

Responsibilities:

• Planning and assisting with oversight of testing processes and activities, and assist users in validating that the product met business requirements.
• Communicating project testing status to executive leadership during development, UAT Testing and Go-Live.
• Producing the functional requirements document inclusive of business, operational, and technical needs.
• Mapping requirements to functional processes/workflows, test scripts, test plans, etc.
• Identifying opportunities to improve integration between functional steps and systems.
• Developing and maintaining documentation for all processes and tools, including Access databases.
• Gathering and organizing information on problems or procedures.

Confidential

IT Intern, Schaumburg, IL

Responsibilities:

• Responsible for documenting all meeting minutes, and other note taking responsibilities for team .
• Helped Project Manager to socialize the team task list and interfaced with team members to obtain updates on task status and expected completion timelines.
• Worked directly with the Project Manager to assist in their day-to-day activities ranging from technical writing tasks, data validation, testing, document control and management, etc.
• Interacted extensively with technical team members to support all projects. Used Excel and Access to create test / dummy data for System, UAT and pre-Production environments.
• Tracking bugs and defects during project launches to assist team to deliver bug-free code to Production environment.
• Received commendation from management for my efforts supporting the entire business and technical team members on project related tasks.