PROFESSIONAL SUMMARY:

• 8+ years of Business, Economic & Quality Assurance analysis and research experience in Conceptualizing, Strategizing and Implementing continuous improvement opportunities in various business cases and business systems and information technology.
• Extensive understanding of Software Development Life Cycle (SDLC) including analysis, design, development and testing of software application in methodologies such as Agile (SCRUM), KANBAN, Waterfall, Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Behavior Driven Development (BDD) across various environments and platforms which include Windows, Unix, Linux, OSX, mainframes, SAP, Oracle, .net, Virtual environments in VMWare and mobile operating systems iOS, Android and Windows.
• Experience with Client - Server, n-tier architecture, desktop, web and mobile applications.
• Successfully worked for around 2 years on iterative onsite-offshore Global Delivery model.
• Domain Knowledge and experience in various industries - Oil & Gas (Energy), Financial, Confidential, Retail (Ecommerce/Mobile).
• Strong Multi-tasking, Interpersonal and Communication skills with ability to work in a global environment.
• Excellent skills in Business Analysis, Requirement Analysis, Business SWOT Analysis, Business Process Modeling, case study analysis, Cost-Benefit Analysis, Risk Analysis, and Impact Analysis.
• Expertise in creating Project Plan, Risk Management Plan, Resource Management Plan, Change Management Plan and Status Reports.
• Experience in working with business financial statements (Balance sheet, income statement, cash flows) and performing analysis.
• Excellent writing skills in preparing Business Requirement Documents(BRD), Functional Specification Documents (FSD), System Requirement Specification (SRS), Use cases, and Test cases.
• Proficient in research, writing, designing and conducting oral Microsoft PowerPoint presentation
• Experienced in Requirement gathering, analyzing business work flows, documenting and managing requirements from project inception through release.
• Expertise in modeling businesses processes, preparing Manuals and Knowledge Transfer Manuals.
• Highly proficient in modeling using various tools such as UML, Use case diagrams, Sequence diagram, Class Diagrams, Activity diagrams, Data Flow Diagrams, Entity Relationship Diagrams, etc.
• Experienced in conducting Joint Application Development (JAD) sessions, project meetings and document review sessions.
• Hands on experience in executing SQL queries for generating reports as well as for data retrieval testing/QA for back-end.
• Well versed with manual and automation testing familiarity in Functional, Regression, System, Web, User Acceptance (UAT) and Graphical User Interface (GUI) testing.
• Experienced in defining Test cases, reviewing Test Procedures, and maintaining Test Scripts.
• Facilitated (UAT) with the stakeholders and the business users.
• Commendable partnering skills that promote cooperation, team work and effective relationship with external and internal team members
• Strong leadership skills, Multi-tasking, Interpersonal and Communication skills with ability to work in a global environment In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans. Key responsibilities involve handling projects independently.
• Proficient in learning new technologies and quickly adapting to new environment.

TECHNICAL SKILLS:

Business Analysis / Data Modeling Tools: MS VISIO, Rational Rose, UML, Rational Requisite Pro, Rational DOORS

Project Management: MS Project.

Test Management / Testing: HP Quality Center / Application Lifecycle Management (QC/ALM), JIRA, Rational Functional Tester, Rational Quality Manager, Rational ClearQuest, Visual Studio Team Systems (VSTS), Microsoft Test Manager (MTM)

Document Management: MS SharePoint

Operating Systems/Environments: Windows 7/8/10, Windows Server 2008/2012, Linux/UNIX, VMWare

Mobile Operating Systems: iOS, Android, Windows

Databases/ERP: SQL, MS Access, SAP, Oracle, DB2, TOAD.

Business Intelligence/Analytics: Tableau

Programming Languages: JAVA, C, C++, C#, JavaScript, HTML, Python, Perl, XML

Office Suites / Other: MS Office Suite (Word, Excel PowerPoint), Outlook, Adobe Acrobat

Methodologies: AGILE SCRUM/KANBAN, Waterfall, RUP, RAD, BDD.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Pennington, NJ

Responsibilities:

• Worked directly with Risk Management in LMA to understand standards.
• Lead project designed to implement systematic loan document completion for documents requiring updated verbiage, due to Dodd Frank Act and Basel I and II.
• Lead testing to ensure seamlessness for the above said regulatory change.
• Involved in project to automate of account opening document preparation for clients classified as ultra-high net worth.
• Worked on different project methodologies to influence and drive teams through all phases of project under Asset management data domains and data requirements of trading compliance and decision support systems.
• Responsible for understanding the business group's requirements and intri Confidential es of their system, Legacy Bridge, to understand expected results.
• Experience in Agile methodology through iterative and i Confidential emental system development while providing continuous Confidential ention to technical excellence and good design.
• Participated in joint application development (JAD) sessions with project manager, business group, and development team to gather requirements for automated letter preparation
• Involved in high level sessions to support the design, testing, development and delivery of system enhancements occurring within LMA.
• Created Use Cases diagrams in MS Visio to visualize functionality of information outlined in Business Requirement Documents.
• Defined project milestones, schedules, and monitored progress using MS Project and updated plans as required.

Business Analyst

Confidential, Bel Air, MD

Responsibilities:

• Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire Policy Admin Center, Claim Center Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Performed as a liaison between Stakeholders (PO), Subject M Confidential er Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
• Documented Policy integration and claims professional assignment details in Template using the Epic and Theme with major user stories in Power Designer.
• Successfully implemented call center CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking.
• Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.
• Worked on SQL queries and data mapping as required for integration of billing, Claims and policy center.
• Used Excel for report analysis and SQL for data mapping and validation during the billing and claim implementation.
• Gathered Product Backlog on the traditional claims system and newly integrated policy Center and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
• Worked with claim specialists in specifying the requirements for Incident Permissions Incidents, Exposures, and Claims Incident Entity and their Subtypes Shared automated claim segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.
• Worked with quality control teams to develop Test Plans, Test Cases and test scripts based on functional performance criteria and usability.
• Garnered technical prowess on Change Management by performing Impact Analysis for Change
• Requests obtained during Claims processing lifecycle.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Center, Billing Center and Claim Center.
• Conducted policy holder's standpoint based manual application tests.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Used SQL data flow during the testing phase to verify and validate that the correct information is being provided
• Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application.
• Worked closely with PO and Scrum Master during RACI review process and release management for seamless integration.
• Implemented Software Quality Assurance development policies and test procedures. Documented test scripts per the business specifications and design documents.
• Collaborated with development and testing teams to accomplish timely release objectives.
• Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing material for agents and policy holders and created thorough documents.

Environment: Agile methodology, Power Designer, Silk Central, Oracle, SQL, Java, MS Visio, MS Excel, MS PowerPoint.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Main responsibility of reengineering a system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple retail locations, basing upon the location split by regional proximity to fulfil orders to be shipped out to customers.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject M Confidential er Experts (SMEs).
• Provided support to retail employees and managers by trouble-shooting computer and program issues for the Epicor Point of Sale System (POS) software.
• Assisting with the AWS EC2 Cloud readiness effort.
• Developed test cases and test scripts with system integration testing and User Acceptance Testing (UAT) to assist with Quality Assurance activities
• Converted Business requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and impact analysis.
• Performed GAP ANALYSIS between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Finalized the content management system to be used for the website and the application with the help of JAD sessions.
• Created Use Cases, Activity Diagrams, and Sequence Diagrams thus defining the Data Process Model and Business Process Model.
• Also, worked to simultaneously create an easy shipment method for retail locations fulfilling orders to send orders out to consumers.

Environment: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Visio, MS Dynamic, IBM Rational, JIRA, SQL (2010), HP ALM

Business Analyst

Confidential, Wilmington, DE

Responsibilities:

• Gathered requirements from Business Partners/SMEs.
• Conducted Joint Application Development (JAD) sessions with stakeholders.
• Interfaced with Various JMPC staff to ensure that requirements will be complaint with existing and foreseeable standards for future development and movement to a new platform. Developed process flows for current state and future state processing.
• Created User Stories to create Product Backlogs and conducted backlog grooming to maintain priority, rank and complexity of each story.
• Reviewed documentation for compliance with JPMC mortgage bank policies and procedures.
• Conducted quality assurance review of Making Homes Affordable (MHA) program and services
• Conducted Impact and GAP analysis on the business requirement.
• Generate Report Inventory and Report Confidential ributes spreadsheets for various JPMC Business Units. Information, metrics and data was collected for each fir.
• Created a new workflow to accommodate the new Federal credit card regulation related to fee, over limit and over limit fee.
• Created a workflow for suspending and un-suspending DDA numbers directly from the customer care advisor screen to facilitate the credit card payments.
• Conducted reverse engineering of the existing vendor system (OBTM) and developed the solution in-house for better integration with existing chase systems.
• Modified existing workflow to accommodate change request from the client.
• Updated Impact and Trace Matrix.
• Knowledgeable and experienced in banking concepts such as Derivatives, Portfolio Management, and Wealth Management etc.
• Vast knowledge of functional concepts of Risk Management focusing around Credit Risk, Operations Risk and Market Risk.
• Collaborated with AML SME in identifying possible enhancements to AML monitoring tools and processes and communicating them to the financial intelligence manager.
• Align operational procedures and processes with AML Program objectives to mitigate the exposure to money laundering risk.
• Worked with AML analyst to ensure periodic reports were submitted to the senior management.
• Worked with AML/BSA Analyst to maintain compliance with applicable rules and regulations related to money laundering.
• Using information gathered from the stakeholders; produced various artifacts such as use-case specifications, software requirements specifications, screen mock-ups, workflow, Functional. Specification Documents, use case/diagrams and activity diagrams as per JPMC SDLC methodology
• Maintained ongoing communication with back-end developers ensuring that modifications and requirements were addressed in a time manner and monitored all revisions.
• Participated in functional and technical reviews.
• Wrote SQL Queries in MS Access to sort data and analyze set of data during the project life cycle.
• Worked with QA team to design test strategy and test cases for User Acceptance Testing (UAT).
• Liaise with technical, project management, SME, client teams and other Business Analysts spread across globally to assist in the development, testing and deployment of application.

Environment: UML, RUP, MS Visio, Windows 2000/NT/XP, Microsoft Office 2008, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS SQL Server 2008

Business Analyst

Confidential, Newark, NJ

Responsibilities:

• Responsible for coordinating JAD sessions with business users to analyze the investment tracking system, application lifecycle, gather and define the key performance indicators, document and present the requirements specifications.
• Re-engineered business processes, and implemented performance measures, presented project presentations to executive management.
• Analysis of Client requirements, generating data workflow processes and necessary documents for the project.
• Managing Requirements and communicating with user groups and team members using Rational Rose and Rational Requisite Pro.
• Role involved extracting, analyzing, merging, and summarizing data/ data conversion and data migration aspects from the existing Financial Systems.
• Performed data analysis of wealth management transactions with centralized billing analytics, data conversion and performance reporting, repo and other fixed income financial products (Repo, Sell/ Buy backs, Coupons, etc.)
• Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships, and allow for maximizing software reuse.
• Documented User Requirements with MS Word as the editing tool and Rational Rose to develop the use cases.
• Authored design documentations: traceability matrices (RTM), functional specs and complex process and data flow diagrams using VISIO.

Environment: Dot Net, XML, HTML, PL/SQL, Oracle, UNIX, Win NT, SDLC, Rational Rose, Requisite Pro, UML, Use Case, Visio, MS Project, Caliber RM.

Senior Business Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Work in the capacity of Business Analyst for Process Automation track.
• Identify key stakeholders who are the potential source of requirements and who have approval authority over business analysis deliverables.
• Identify requirement elicitation technique (interviews, document analysis, requirement workshop, interface analysis, prototyping), schedule resources and conduct elicitation activities.
• Document business need including business goals & objectives, problem statement and desired outcome.
• Document solution requirements, including functional and non-functional, and seek stakeholder approvals.
• Facilitates requirements for transition of data, for work in progress and for needed .
• Analyze requirements by developing process models, data flow diagram, prototypes and ER Diagrams.
• Interact with business stakeholders (Product Owners) to understand current business processes and recommend changes to them in order to meet business needs.
• Present solution & process designs to GE Architects and Subject M Confidential er Experts.
• Demonstrate prototype and gather feedback from end users on continuous basis.
• Evaluate solution performance against pre-determined metrics in User Acceptance Testing.
• Utilize my functional experience in Siebel CRM applications and its associated products to deliver quality and cost-effective solutions to customer.
• Co-ordinate with offshore development team to configure packaged solutions and modify out-of-the-box features to achieve the proposed functional design.
• Develop, review and execute UAT test cases. Present daily test reports to Product Owner during User Acceptance Testing phase.
• Assess the effect and impact a defect has on the business value of the solution.
• Conduct document reviews for peer business analysts.
• Delivered automated IT solution for FDA mandated Recall Notification process for defective products using Inbound and Outbound Email functionality leading to savings of $ 1.5 million per annum.
• Delivered automated IT solution to load Account Team and Asset Team using Siebel EIM capabilities, leading to 92% reduction in manual effort.
• Modeled application interface between Siebel CRM and ServeCost systems using Data Flow Diagrams (DFD).
• Work in an offshore-onshore delivery model.
• Lead a team of one business analyst (on-site) and two developers (offshore).

Environment: Windows XP Client, Unix Server, Siebel Medical, Oracle 10g, SQL Developer, HP Quality Center, GE MyWorkShop (Document Repository).

Business Analyst

Confidential, Houston, TX

Responsibilities:

• Managing a team of 5-10 consultants working on Business Improvement Team projects globally.
• Led initiative to streamline software costs within the team that saved over $120,000 annually.
• Coordinate and collaborate with other Analytics teams and leadership as well as internal stakeholders to track, validate and report key initiative results.
• Direct and facilitate Disaster Recovery testing for business-critical systems and drive visibility through, information sessions, and exercises.
• Implement several highly integrated multi-application solutions to meet business needs for logistics, facilities management, maintenance, finance, and business intelligence.
• Analyze current business processes, and assess the capability of existing systems to meet the business requirements and identify/document gaps.
• Conduct Risk, Business Impact, and Service Assessments to determine the most crucial business functions and systems, the resources needed for operations to run optimally, and points of weakness that need a mitigation strategy.
• Responsible for monitoring the overall performance, availability, and optimization of business-critical architecture. In the instances of outages, ability to root-cause issues to help improve the time from discovery to solution.
• Provide support to drive key business processes in offshore projects including assistance in the preparation of the Global Business Plan, Project Portfolio Management, and updates to the Projects Leadership Team.
• Act as an application manager for the EDM Suite that includes Operations Reporting and Engineering applications.
• Develop end-user documentation and materials for modified or newly developed software.
• Manage project delivery teams comprised of developers and analysts that develop strategic solutions to outdated workflows and introduce more automation in day to day functions.
• Participate and complete multiple Agile and Lean projects including real time dashboards, data quality analysis, and video streaming solutions.

Environment: .net, SQL Server, TFS, MS Visio, MS Project, MS-Office Suite (Word, PowerPoint, Access, Excel, and Outlook)

Business Analyst

Confidential

Responsibilities:

• Interacted with business owners to identify business system needs, evaluated solutions for business problems and proposed alternate methods to i Confidential ease efficiency.
• Accumulated customer requirements from various end through surveys, interviews and translated them into system requirements.
• Extensively worked with Portfolio Managers and experienced Investment Management Teams in gathering, analyzing and organizing Business Requirements.
• Worked as a liaison between Users, QA team, and the Development team to facilitate communication and explain business requirements and technical features as necessary
• Analyzed the requirements and transformed them into the BRD and FRD.
• Developed Use Cases using Mercury Quality Centre and Use Case diagrams using MS Visio.
• Prepared UML activity, Collaboration, Activity and Sequence diagrams for detailed analysis of business objects using Agile Methodology with special emphasis on Rational Unified Process (RUP).
• Developed data flow diagrams, illustrating the flow of data from the legacy systems into the
• Application database tables, along with checkpoints for testing / verification.
• Conducted JAD sessions with stakeholders, end-users, SME, and QA/Development Team Leads to determine business and functional requirements for the project.
• Performed Gap Analysis to identify the gaps in the current system.
• Created standardization documentation for UNIX server builds for new customers.
• Reviewed defect reporting and resolution in Mercury Quality Centre to track project progress against schedule.
• Wrote and executed system test plans, test cases and test data for the web-based application.
• Performed functional, smoke, regression, usability, system and integration testing.
• Identified, organized, and documented the changing requirements for the application using Rational Requisite Pro.
• Engaged in system testing during User Acceptance Testing (UAT)

Environment: MS Project, MS Visio, Oracle, RUP, Rational Suite (Requisite Pro, Clear Quest, Clear Case), UNIX, Business Objects, Mercury Quality Centre.