SUMMARY:

• 15+ years of progressive experience as a Lead Senior Business Analyst and Project Manager supporting modification and implementation of web applications and enterprise systems for multiple government sectors, healthcare industry, banking sector, telecommunication industry, media and entertainment industry, education, and private sector systems. Additional areas of expertise include Management, Application Developer, Senior Technical Support Analyst, and Lead Quality Assurance Tester.
• Adept in systems lifecycle analysis, design, and preparation of the following analytical artifacts and deliverables:
• Requirements Documentation
• Detailed Functional Specifications
• Business Process Flows and Process Mapping
• Data Flows, Data Mapping, and Data Modeling
• “As Is ” and “ To Be ” Workflow Process Diagrams
• Business Rules and Policy Documentation
• Use Cases
• User Interface Mock - up designs
• Traceability Matrix
• Gap Analysis
• Strong understanding of product/portfolio management
• Strong understanding of SDLC
• Strong written and verbal communication skills

TECHNICAL SKILLS:

Software: RequisitePro; Agile; CMMI; ALM Quality Center; DOORS; IBM Modeler; IBM Rational Unified Process (RUP); IBM Information Framework (IFW); Dreamweaver; Snag-it; Microsoft SharePoint; Microsoft Visio; Microsoft Office Suite; UML; Lotus Notes; PeopleSoft; CC-Mail; Microsoft Outlook; Adobe Photo Shop/Illustrator; Adobe Robohelp; Computer Graphics 3.1; REMEDY; JIRA.

Database: DB2; SQL; Oracle; MySQL; and Access.

Operating Systems: CICS; Microsoft .NET; Windows; Unix; IBM Rational Rose; Disk Operating System (DOS); Linux; Novell NetWare; IBM Operating Systems 2 (OS/2).

Programming Tools: COBOL; Java; HTML; XML XHTML; COM; ASP.NET; ASP; JavaScript; Cold Fusion; Visual Basic; Front Page; C++; PHP; Perl.

PROFESSIONAL EXPERIENCE:

Confidential, Timonium, MD

Lead Business Systems Analyst

Responsibilities:

• Work as the primary liaison among product owners and the project team to understand the project scope, structure, policies, data, and operations.
• Organize and facilitate user group meetings to e licit, define, document and prioritize requirements.
• Identify, analyze and document business processes, business data requirements, and user requirements.
• Tasked with understanding and documenting to provide functional expertise and knowledge of existing business practices, as well as reconciling requirements to new system capabilities.
• Participate in Business Analyst and Technology group process improvement.
• Supervise and m entor junior Business Analyst, and share new Information Technologies with the Strategic Operations Technologies group.
• Assist the Strategic Operations Technologies group with implementing Agile Methodology.
• Analyze and recommend solutions to complex business/technical issues.
• Demonstrated ability to effectively communicate project status, and lead teams through timely project deliverables.
• Assist in translating requirements into test conditions and expected results for product, performance, and user acceptance testing.

Confidential, Washington, DC

Lead Senior Business Analyst

Responsibilities:

• Hired at the tail-end of the project to assistant the team to revert back to the Agile methodology in a fast paced environment.
• Work as a liaison among product owners to understand the structure, policies, data, and operations of the organization and the model procurement system.
• Organize and facilitate user group meetings to e licit, define, document and prioritize requirements.
• Create supporting requirements artifacts using various methods such as use cases, user stories, document analysis, requirements workshops, well-designed HTML wire frame mockups, supporting screenshots using Snag-it and Visio software, site visits, business process descriptions, and persona scenarios.
• Coordinate with stakeholders, end-users, and the technical team to recommend feasible creative business solutions for complex processes in order to enhance business value and user experience.
• Articulate business requirements to developers, and report any risks and constraints to the business team.
• Identify and document GAP processes for system improvement and automation.
• Use Visio and Excel to create logical data models based on functional requirements.
• Perform quality assurance testing to ensure the requirements are accurate; and document defects using the JIRA defect tracking software.
• Assist project management in scoping and planning implementation and production releases.
• Responsible for managing requirements change requests.

Confidential, Columbia, MD

Senior Business Analyst (Consultant)

Responsibilities:

• Work directly with Corporate Management team and users to analyze, specify, and implement modifications to support the American Disability Act (ADA) Compliant Standards for all Confidential Transaction Data Marts (TDM), Balance Sheet Management (BSM), and MD-Mortgage Banking systems, including Card, Retail, Commercial, and Mortgage applications .
• Manage and serve in multiple projects as a customer advocate and expert for assigned software applications.
• Perform business and technical analysis of new and existing applications, programs, and business processes, and make recommendations for enhancements and improvements according to the ADA standards.
• Responsible for soliciting, analyzing, documenting requirements; and creating supporting artifacts; facilitating meetings; performing feasibility study; and gap analysis.
• Create screen mockups using Snag-it tool, HTML, Cascading Style Sheets (CSS) and JavaScript.
• Analyze mainframe to identify job processes, and track store procedures in SQL server to derive and create data mapping artifacts.
• Ensure project documents are completed by the due date, and stored in appropriate SharePoint and Quality Center folders.
• Coordinate with development team to ensure requirements and design specifications and enhancements are accurately implemented.
• Create test scripts using ALM Quality Center, and perform user acceptance and regression testing.
• Perform root cause analysis for escalated defects, and solve complex technical problems with creative solutions.
• Monitor systems performance after implementation.

Confidential, Washington, DC

Lead Data Analyst (Consultant)

Responsibilities:

• Functioned as a Lead Data Analyst; performed data analysis; elicited and documented data requirements.
• Analyzed the following systems to extract common denominator data required for Reports and Business Intelligence (BI) tools:
• Government Enterprise Data Warehouses
• Human Capital Metadata
• Report Writers and Decision Analytical Systems
• Mainframe Systems
• Developed complex SQL queries to extract and manipulate data.
• Performed data profiling to verify data relationships across entities.
• Disseminated ETL data processes to customized data transfer tools for reporting reusability within legacy systems and Business Intelligence (BI) environments.
• Delivered weekly/monthly project deliverables as stipulated in the Statement of Work.

Confidential, Fairfax, VA

Lead Data Analyst/Business Analyst

Responsibilities:

• Supervised 6 data analysts to support the United States Postal Service in developing and implementing a new mail tracking and visibility system.
• Coordinated with business stakeholders and users to analyze 56 internal and external USPS systems in order to capture data movement processes required to develop the new USPS mail tracking system.
• Delegated the development and delivery of data dictionary that comprises of 56 systems, a data mapping document, Entity Relationship Diagram (ERD) document, Interface Control Document (ICD), Excel charts and pivot tables.
• Performed various data related functions such as SQL database queries, ETL processes, data aggregation, data warehouse, data integration, data modeling, metadata management, business intelligence, data profiling, data governance, and database administration.

Confidential, Baltimore, MD

Lead Business Process Management Analyst

Responsibilities:

• Coordinated with business stakeholders and users to analyze and develop a unified web based and 508 disability compliant infrastructure and authentication system across the Confidential ’s (SSA) platforms.
• Utilized RequisitePro Requirements Management tool and RUP methodology to document and create UEF requirements; traceability matrix; use cases; and user interface (UI) mock-up designs. Mapped functional requirements to UEF Internet screen mock- Confidential .
• Performed user acceptance testing, and reported defects using Quality Center tool.
• Validated EMAC White House, Congress and Public electronic correspondence application, and documented defects and gap analysis using ALM Quality Center tool.
• Supported multiple teams in analyzing cross-functional organizations workaround processes to create synchronized automated mainframe reports.
• Elicited requirements for multiple mainframe batch processes; and modified batch job prioritization processing. Performed data mapping to select the most current data required to process different daily job processing scenarios.
• Documented CPS user manuals pertaining to different CPS users. Captured and documented gap analysis.

Confidential, Lanham, MD

Consultant Senior Business Analyst

Responsibilities:

• Assigned the role of a RequisitePro (RUP) Administrator to document requirements, change requests, business rule sets, terms catalog, and business processes.
• Translated existing systems documentation and procedures into functional requirements; documented gap analysis and traceability matrix; provided recommendations and technical resolutions.
• Communicated project status, scope changes, and potential risks to multiple IRS stakeholders.

Confidential, Baltimore, MD

Consultant Lead Business Process Management Analyst/Project Manager

Responsibilities:

• Managed a team of six (6) members. Analyzed and translated COBOL mainframe programs for the Folder Control System (FCS) to ensure the system functioned and interfaced with other systems as intended.
• Validated the FCS system to ensure the Remote Access Services (RAS) function adhered to the different user security credentials.
• Performed business process reengineering analysis to create “As Is” and “To Be” business process flow diagrams; user interface (UI) designs; and incorporated new business rules and procedures within the processes.
• Created a data dictionary, including user profile training manuals.
• Created and provided project status and risk reports to Executive Personnel.

Confidential, Boston, MA

Consultant Financial Senior Business Process/Workflow Analyst

Responsibilities:

• Participated in a fast paced collaborative environment to identify opportunities for process and quality improvements for the unemployment operations, appeals, and IV&V phone systems.
• Analyzed and documented business requirements for the following domains: Appeals and Adjudication, Benefit Claims, and Payment Determination and Processing.
• Incorporated business rules within business processes as defined in the Unemployment Insurance Law Handbook, and the new congressional laws.
• Documented requirements for various business sectors using the RUP requirements tool; and mitigated conflicting requirements by providing technical recommendations and solutions.
• Developed use cases using MS Visio; and designed user interface (UI) designs using Dreamweaver.
• Provided project status reports describing project progress, accomplishments, and significant risks.
• Facilitated JAD sessions for various functional areas, and operated as a liaison between the technical team and the appropriate end-user functional teams, e.g., Appeals division, Benefits division, Audit division, Tax division, etc.

Confidential, Washington, DC

Consultant Financial Lead Data Analyst

Responsibilities:

• Delegated a team of IT Specialists to analyze internal and external business objects from disparate systems to present cohesive views for enterprise data and business processes.
• Documented data requirements specifications using DOORS requirements tool.
• Created and updated workflow processes according to operational risks, objectives and business goals.
• Performed SQL queries to identify source databases and enterprise data repositories; and gathered metadata.
• Performed ETL processes; scrubbed data; and performed data mapping using MS Excel and MS Access to ensure data quality and workflow processes were in compliance with the new government mandated policies and standards.
• Evaluated project plans, proposals, and implementation approaches and recommended prototypes for expandable automated capabilities.
• Utilized REMEDY tool to report systems issues, and track on-going cross-functional project discussions.

Confidential, Crystal City, VA

Consultant Lead Law Enforcement Business Process Analyst

Responsibilities:

• Managed a team of thirty (30) IT Specialists. Collaborated with offshore and domestic Army Personnel and end users to identify and negotiate multiple system enhancements.
• Prepared business artifacts and project management documents, e.g., business requirements documents, use cases, workflow diagrams, user interface (UI) mock- Confidential, and test cases using RequisitePro and MS Visio.
• Created user guide manuals using Adobe Robohelp.
• Defined application and database attributes, external interfaces, risk constraints, and other non-functional requirements.
• Collaborated with 3 rd party vendors to refine integration strategies.
• Created templates for security test plans, test scripts, test cases, including executed test specifications.
• Participated in implementing new policies and procedures to support new functionalities.
• Worked closely with Software Developers to debug and resolve ad hoc system problems.

Confidential, Baltimore, MD

Financial/Human Resources Senior Business Analyst

Responsibilities:

• Participated in the development of a web based enterprise application system that would interface with multi-financial Citi systems, including the human resources PeopleSoft Enterprise application.
• Facilitated scrum hurdle meetings with Citi Executives, local/international decision makers.
• Utilized the following requirements management tools Agile, RequisitePro, IBM Modeler, IBM Information Framework (IFW), and MS Visio to document user and system requirements, including application features required for reusability and traceability purposes for parallel systems development support.
• Created project plans; meeting schedules; tracked and communicated project status and risks; and participated in the end product deliverables.
• Formulated “ As Is ” and “ To Be ” workflow processes, user interface (UI) mock-up designs, including use cases.
• Communicated with offshore Developers to design screen shots.
• Analyzed data elements from several data repositories to improve data normalization.

Confidential, Baltimore, MD

Management Reporting Senior Business Analyst/Project Manager

Responsibilities:

• Served as the conduit between multiple initiatives, and collaborated with Developers and Subject Matter Experts to establish technical usability and performance visions for our clients, e.g. Ad.com, American Chemical Society, MD Department of Transportation (MDOT), etc., and reported project statuses to assigned Executive Personnel.
• Participated in contract and proposal reviews; and created project plans/contingency plans, including allocating resources.
• Created the following artifacts - functional and business requirements documents, use cases, workflow processes, and user interface (UI) mock-up designs.

Confidential, Washington, DC

Lead Quality Assurance Tester

Responsibilities:

• Supervised a team of six (6) team members. Validated and implemented a new automated on-line system for the American Chemical Society.
• Validated and restored production baselines for subsequent test runs.
• Created a test suite for regression testing; and generated anomaly and reproduction test result reports.
• Recorded descriptive defects in the Gemini defect tracking system.
• Updated requirements documents and artifacts to comply with defect resolutions.

Confidential, Arlington, VA

Consultant Senior Systems Analyst

Responsibilities:

• Participated in developing a web application that would enhance customer self-service on-line interaction.
• Collaborated with Technical Engineers and stakeholders to document business process reengineering documents (BPR), gap analysis document, user interface mock-up designs, use cases, process flows, and business rules definition document.
• Formulated solutions and incorporated telecommunications industry practices for Internet application design, usability, and data security.
• Identified and incorporated personalization, localization and co-branding techniques that would appeal to diverse customer populations.
• Recommended methods to improve short and long-term product strategies that would accommodate future growth and extension of the .NET platform.
• Analyzed integration strategies with 3rd party vendors to ensure secure and robust design for new functionalities.

Confidential, Baltimore, MD

Consultant Senior Business Analyst/Developer

Responsibilities:

• Recruited as a .NET Developer and promoted to a Senior Business Analyst position.
• Managed a team of thirty (30) members consisting of Analysts, SMEs, Programmers, Technical Writers and Quality Assurance Testers.
• Utilized SDLC methodology to document cross-functional integration business requirements, process flowcharts, test cases, and user manuals for the Confidential (SSA), Centers for Medicare and Medicaid Services (CMS), Confidential (IRS), Unemployment Benefits and Appeals, including affiliated Health Care government agencies, for the purpose of developing the Income Related Monthly Adjustment Amount (IRMAA) system.
• Analyzed rules requirement specifications in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Medicare Advantage Prescription Drug program (MAPD), and the Unemployment Benefits and Appeals regulations and guidelines.
• Formulated gap analysis solutions for the new Medicare Health care projects, including the legacy systems.
• Collaborated with Technical Engineers to review design objectives, and systems integration capabilities.
• Created project tracking and reporting tools using MS Word and MS Project to help SSA and affiliated agencies monitor multi-parallel projects.
• Developed use cases using the Unified Modeling Language (UML 1.5) tool; and used IBM Rational and Web Sphere capabilities to create visual mock- Confidential for the Developers.
• Interacted frequently with project stakeholders across SSA and affiliated government agencies to evaluate enterprise interfaces between internal and external systems.
• Developed and monitored project schedules to ensure timely completion of projects; communicated project status to team members, clients, and management.
• Provided technical leadership and training for entry-level and team members as necessary.
• Created user acceptance test plans and test suites.
• Presented with a performance and outstanding skills recognition award; and selected by SSA and Lockheed Martin Executive Personnel to conduct JAD sessions to train end-users.

Confidential, Herndon, VA

Consultant Senior Technical Analyst Tier III

Responsibilities:

• Supervised international and domestic Call Center Junior Technical Analysts.
• Recommended technology ideas to the design department to help them create hi-tech and appealing customized web products.
• Designed web pages using scripting languages such as HTML, PHP, Perl, ASP, Front Page and CGI.
• Troubleshoot client web hosting product issues using the following Internet protocols: HTTP, SMTP, POP3, IMAP, DNS; E-mail applications - Lotus 123, Outlook Express, Eudora; Mail servers - Apache, Tomcat, SendMail; HTML; web browsers; FTP; and databases.
• Used FTP-FileZilla to exchange files remotely and publish customer web sites.
• Searched IP addresses using Telnet and PUTTY to resolve customer connectivity issues.
• Assisted customers on UNIX and Windows platforms to create databases using MySQL and MS Access.
• Used SIEBEL to open/close escalated service request tickets.
• Performed quality assurance testing for web hosting products.