SUMMARY:

• An Agile Business Analyst / Scrum Master / Agile Coach with over 20 years of IT experience helping teams design and implement software solutions for customers.
• Experience includes work with many large corporations, non - profit organizations, and government agencies.
• Expertise includes the areas of requirements analysis, data analysis, and Agile/Scrum methods.
• Former clients include: AT&T, Concert/British Telecom, The Department of Education, NRECA, K12, and Asurion.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

AGILE BUSINESS ANALYST / SCRUM MASTER / AGILE COACH

Responsibilities:

• Documented epics, user stories and associated acceptance criteria
• Facilitated all four Scrum ceremonies as a Scrum Master
• Facilitated prioritization of user stories with multiple product owners
• Helped improve the format and content of user stories
• Facilitated sizing and estimation of user stories
• Coached management on strategies for long term product planning in an agile context

Environment: (s): Windows OS - JIRA, Confluence, Office 365, Excel, PowerPoint, Word, Google Apps, Scrum, Kanban, HipChat, GoToMeeting, two week sprints

Confidential, Falls Church, VA

AGILE BUSINESS ANALYST / SCRUM MASTER / AGILE COACH

Responsibilities:

• Documented hundreds of epics, user stories and associated acceptance criteria
• Lead two Scrum teams consisting of up to ten team members
• Coordinated and lead daily team stand ups, sprint demos, sprint retrospectives, sprint planning and backlog grooming sessions
• Ensured teams adhered to Agile/Scrum values, practices and rules
• Developed and produced sprint performance metrics including burndown and velocity
• Coached multiple agile teams into doubling their velocity in the first three months
• Effectively promoted self-organization while building a safe and trusting environment
• Facilitated sizing and estimation of user stories
• Collaborated with product owners on release planning and capacity planning
• Facilitated fact finding discussions to encourage decision making
• Utilized JIRA to maximize traceability of all epics and user stories

Environment: (s): Windows OS - JIRA, Google Apps, Excel, PowerPoint, Word, Confluence, Scrum, Kanban, Google Hangouts, GoToMeeting, two week sprints

Confidential, Herndon, VA / Washington, DC

AGILE BUSINESS ANALYST / SCRUM MASTER

Responsibilities:

• Documented hundreds of epics, user stories and associated acceptance criteria for a cloud based data warehouse and application development platform
• Managed and groomed a large product backlog
• Helped guide the project’s transition into the Scrum framework
• Facilitated all four Scrum ceremonies as a Scrum Master
• Successfully operated in an environment of constantly shifting priorities
• Mentored team members in the Scrum framework
• Customized Jira implementation for better workflow and reporting

Environment: (s): Windows OS - JIRA, Google Apps, Excel, Word, PowerPoint, Confluence, Kanban, Scrum, Adobe Connect, Google Hangouts, three week sprints

Confidential, Sterling, VA

AGILE BUSINESS ANALYST / SCRUM MASTER

Responsibilities:

• Documented hundreds of epics, user stories and associated acceptance criteria for multiple Scrum teams
• Managed and groomed a large product backlog of user stories
• Facilitated sizing and estimation of user stories
• Facilitated prioritization of user stories with multiple product owners
• Facilitated all four Scrum ceremonies as a Scrum Master
• Helped improve the format and content of user stories
• Successfully operated in an environment of constantly shifting business priorities
• Mentored junior business analysts in the Scrum framework

Environment: (s): Mac OS -- Word, Excel, PowerPoint, JIRA, Confluence, Google Apps, Agile/Scrum, WebEx, Adobe Connect, Zoom, four week sprints

Confidential, Washington, DC

SENIOR BUSINESS ANALYST

Responsibilities:

• Produced unified business requirements for consolidating U.S. and international workflow processes
• Documented criteria for a build vs. buy decision (platform upgrade vs. COTS solution)
• Documented user interface requirements
• Performed business process reengineering activities
• Performed data mapping activities
• Successfully operated in an environment of constantly shifting business priorities

Environment: (s): Windows 7 -- Word, Visio, Excel, PowerPoint, Metastorm 7.6, Intapp Open 2.1

Confidential, Herndon, VA

AGILE BUSINESS ANALYST

Responsibilities:

• Produced business requirements, system requirements, and technical specifications for web-based learning management applications
• Documented hundreds of epics, user stories and associated acceptance criteria
• Produced use case scenarios
• Documented user interface requirements
• Documented system interface specifications
• Participated in all aspects of software design: database design, process logic, UI design, and system interfaces
• Performed data analysis to identify and resolve problems with system interfaces and end-user reports
• Resolved dozens of production support tickets
• Gave presentations to managers at all levels
• Major Projects Included: Student Information System enhancements (called TotalView), Learning Management System enhancements (called LMS)

Environment: (s): Windows XP, Windows 7 -- Word, Visio, Excel, MS Access, Lotus Approach DB, PowerPoint, Confluence, JIRA, AtTask, Google Docs, Oracle, SQL Developer, Agile/Scrum, four week sprints

Confidential, Arlington, VA

AGILE BUSINESS ANALYST

Responsibilities:

• Produced business requirements, system requirements, and technical specifications for a web-based health benefits management and billing application (called Benefits Workstation)
• Produced user stories and associated acceptance criteria
• Produced use case scenarios
• Documented user interface requirements
• Documented system interface specifications
• Produced invoice mockups
• Participated in all aspects of software design: database design, process logic, UI design, and system interfaces
• Participated in user acceptance testing
• Resolved dozens of production support tickets / defects
• Facilitated requirements gathering sessions
• Gave presentations to managers at all levels

Environment: (s): Windows XP, Windows 7 -- Word, Visio, Excel, MS Access, Lotus Approach DB, PowerPoint, SharePoint, BugTracker, JIRA, Oracle, SQL Server, Agile/Scrum, Benefits Workstation, four week sprints

Confidential, Sterling, VA / Washington, DC

SENIOR BUSINESS ANALYST / PROJECT MANAGER

Responsibilities:

• Produced business requirements and system requirements for a new acquisitions and contract management system
• Produced requirements for a COTS solution
• Performed business process reengineering activities
• Facilitated requirements gathering sessions
• Gave presentations to managers at various levels
• Led a team of business analysts
• Performed project management tasks
• Obtained a Federal Government security clearance

Environment: (s): Windows XP -- Word, Visio, Excel, MS Access, Lotus Approach DB, PowerPoint, DOORS, Privia

Confidential, Alexandria, VA

SENIOR BUSINESS ANALYST

Responsibilities:

• Produced business requirements and system requirements for an enterprise-wide fee collection system
• Performed business process reengineering activities
• Produced AS-IS and TO-BE process models
• Recommended dozens of software and business process improvements

Environment: (s): Windows XP -- Word, Visio, Excel, SharePoint

Confidential, Fairfax, VA

SENIOR BUSINESS ANALYST

Responsibilities:

• Produced business requirements and system requirements for the user login and registration process for a new web-based medical benefits management application (Welvie.com)
• Produced use case scenarios
• Documented user interface requirements
• Participated in software design: database design, process logic, and UI design
• Helped improve the format and content of requirements documentation used in the organization

Environment: (s): Windows XP -- Word, Visio, Excel, SharePoint

Confidential, Herndon, VA

SENIOR BUSINESS ANALYST

Responsibilities:

• Produced business requirements, system requirements, and technical specifications for a predictive analytics and fraud monitoring software application used by large financial institutions
• Produced use case scenarios
• Documented user interface requirements
• Documented reporting requirements
• Successfully operated in an environment of shifting priorities and tight deadlines

Environment: (s): Windows XP -- Word, Visio, Excel, MS Access, Lotus Approach DB, PowerPoint, Oracle, ClearCase, ClearQuest

Confidential, Washington, DC

SENIOR BUSINESS ANALYST

Responsibilities:

• Produced business requirements and system requirements for a portfolio of firearms licensing applications
• Resolved dozens of production support defect tickets
• Performed data analysis to identify and resolve problems
• Performed database queries to research issues
• Created high level design specifications
• Documented system interface specifications
• Gave presentations to managers at various levels
• Formally recognized for the quality of my work
• Obtained a Federal Government security clearance

Environment: (s): Windows XP -- Word, Visio, Excel, MS Access, Lotus Approach DB, PowerPoint, Oracle, Remedy, PVCS Dimensions