SUMMARY:

• I am an accomplished professional with over 18 years of proven experience working with various development, design and quality assurance teams within the Software Development Lifecycle both as a consultant and a full time employee.
• My professional background includes working as an Analyst on large platform solutions and on smaller applications and services for mobile devices. I have over 10 years of experience as an analyst with a strong focus on E - Commerce systems for mobile devices, consumer electronics and large platforms.
• I am involved in all project life-cycle stages which includes: Initial requirements analysis, feature design, implementation, realization and stabilization. I actively assisted Production Support with identifying and resolving issues found out in the field once the software feature sets were released to consumers.

EXPERTISE AREA:

Industry Experience

• Consumer goods and E-Commerce of Video Games, Movies and Music content
• Mobile Applications and Mobile Server Software
• Department of Defense Logistics Systems
• Consumer Electronics
• Mortgage Software Web Applications
• Large Enterprise level software applications

Business Analyst / Product Management / Scrum Master:

• 14 years of experience with engineering documentation which includes sequence diagrams, user interface flow diagrams, release related documentation and engineering specifications
• 5 years of experience as a Product Manager and Business Analyst for the E-Commerce portion of the Sony Network Platform
• Certified Scrum Master, CSM for ten years, two years of active Scrum Master experience
• Certified as an Agile SAFe Practitioner

TECHNICAL SKILLS:

• Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, and Project)
• JIRA, Atlassian: Business Requirements and Kanban Board
• Confluence, Atlassian’s Wiki for requirements and communication
• Rally User story creation, bug tracking, reporting and requirements management
• Version 1 Same as Rally
• Rational ClearQuest
• Rational ClearCase for documentation control and revisions
• Pivotal Tracker - user stories and Sprint Planning
• Perforce (P4) for documentation control and for release documentation management

PROFESSIONAL EXPERIENCE:

Project Manager/Business Analyst

Confidential

Responsibilities:

• Hold Daily Scrums, Sprint Planning and backlog grooming with key stakeholders
• Manage the development teams daily cadence and development activity
• Manage the product backlog with the key stake holders and the Product Manager
• Hold Sprint Planning and facilitate task estimations
• Create project plans as needed for larger projects spanning over a year
• Manage the releases and Quality Assurance cycles
• Document requirements and assist with analysis of internal technical solutions with the CTO
• Support client customers during our release cycles and provide integration requirements to key client customers

Product Manager/Business Analyst Consultant

Confidential

Responsibilities:

• Gather feature requirements from the Business Owners by attending meetings and phone conferences
• Document feature requirements into user stories using Pivotal Tracker
• Work with business owners to clarify feature requirements for the Development and Quality Assurance teams during the development and testing phase
• Create documentation to describe features in detail for Development and QA

Business Analyst (Contractor)

Confidential

Responsibilities:

• Writing Software Requirements Specifications for a business that sells software solutions to Dealerships for the purpose of tracking maintenance schedules.

Business Analyst/Product Manager

Confidential

Responsibilities:

• Meeting with the external Business Product Managers of the Network Platform and extracted requirements for the next major release
• Working with internal and external stakeholders to deliver full commerce capabilities for the PSN Video and Game Storefronts
• Creating XML formatted documentation that contained business logic, currencies, tax data and device configuration settings that could be directly read into the relational database and into the data warehouse. The DBA Team supported this effort; I updated and created these documents that were pulled from the Production Database on a monthly basis. I worked closely with the DB Development and Data Warehouse Teams to ensure that the currencies and configurations were set up properly.
• Proxy Product Owner for Video, Game and Music Services Storefronts that were launching on all Sony’s connected devices such as: PlayStation 3, Sony Bravia Televisions and PSP Vita Storefronts as part of the Country Expansion global effort
• Performing Business Analyst duties for two fellow Product Managers who worked on customized internally developed software solutions for Sony’s game licensees and customer support teams.
• Presented any major new requirements to our Software Architects, Database Architects and Business Intelligence Analysts to plan the feasibility of adding a new system change to the current Network Platform
• Meeting with Managers from Sony Corporation Entertainment International, Tokyo to receive new requirements for future features to the Game, Video and Music Services Storefronts
• Monitoring the Global bug tracking system as the Production Support Analyst and assist with prioritizing and analyzing open requirements reported by International Store Managers and Global Business Owners of the Network Platform
• Creating Functional Specifications for Solr algorithm that was deployed as part of the Search functionality for Video Storefronts
• Working with the software developers, User Interface designers and Quality Assurance on improving usability of the internal Sony software packages that were used by game licensees and customer service representatives
• Meeting regularly with the Financial Reporting Analyst to discuss impacts a feature will have to the reporting functionality and to the Data Warehouse for Financial Revenue recognition
• Writing business use cases to justify why the software and systems needs to change to accommodate new features
• Participating in Change Control Board Reviews with the Quality Assurance engineers
• Conducting competitive analysis with the help of a BI Analyst to determine how the marketplace is responding to certain features prior to them being implemented
• Performing as a Production Support Analyst when once the Platform deployed new devices and Storefronts
• Participated on two Development Scrum Teams as a Proxy Product Owner

Senior Systems Engineer

Confidential

Responsibilities:

• Working with the Software Development Teams and the Subject Matter Experts for the Confidential and the Confidential Corps to build user requirements into the LogStat Reporting Tool
• Gathering requirements from external customers, internal resources, contracts and proposals and translated these into effective software solutions and written requirements for our development and quality assurance teams
• Collaborating daily with customers, peers, software architect, developers and managers to solve complex system designs for a larger solution called Confidential a global Defense Logistics Tool
• Working as an associate Analyst on a global SKU tracking system, prepared documentation for the classified environment
• Worked with the Senior Security Manager to ensure that the software solutions designed by the Software Architect were able to operate in a secure environment without security breaches
• I provided functional expertise in the software requirements domain, including ensuring quality deliverables such as Use Cases and Software Specification documents.

Business Analyst

Confidential

Responsibilities:

• Meeting daily with our User Interface Designer regarding new functionality for the application. I make sure that the customer requirements for the system are built in the application. I work with the Designer on possible solutions for the tasks that the customer needs to perform
• Creating use cases to document the data sources and the user requirements. This documentation was decomposed into user stories which I wrote and presented to the development and quality assurance teams
• Providing production release support at Confidential, Honolulu, Hawaii and during phone conferences once our application completed a release. I was sent to a job site to work with users of the software solution to document new requirements for the next release
• Gathering user change requests and reviewed them on the live system before submitting them to the developers and quality assurance
• Communicating with our users daily using an external bug tracking system on classified servers and helped them with troubleshooting application related issues along with a lead QA Engineer
• Researching documentation that the military provided regarding new functionality that we need to implement months before it was introduced into the software
• Providing workflow diagrams, Microsoft Power Point and White Papers for developers to that assisted with describing details about new requirements
• Conducting User Acceptance Testing on the classified environment

Configuration

Management Analyst

Responsibilities:

• Implementation and coordinating resources for the Department’s document management system using Rational ClearCase and Microsoft Sharepoint
• I wrote the design document for this application and I became the project management of this project after my immediate supervisor left the company

Senior Technical Writer and User Interface Lead

Confidential

Responsibilities:

• Documented User Stories for new requirements and was an active participant on two Scrum Teams
• Technical Writer assigned to Engineering Department for the purpose of creating server side documentation
• User Interface Lead for a Mobile Application and worked with the Designer to create UI flows in Visio and basic Wireframes
• CMMi Assessor for Process Assurance