SUMMARY:

• Information Technology professional with a broad experience base. More than 20 years of experience in Business and Systems Analysis, Project Leadership and Technical Instruction. Especially skilled at understanding the customer's business issues and challenges and then driving to integrated system and process solutions. Able to apply an understanding of both technical and business issues to analyze, define and document business and system requirements/processes and develop a team solution.

TECHNICAL SKILLS:

Business Systems Analysis and Modeling Logical Systems Design Full Life - cycle Software Development (SDLC and Agile) Business Process Design and Implementation Cable and Telecommunications Ordering, Billing, Operations and Service Management Project/Program Management and ITB/RTB Financial Tracking and Reporting OO Analysis and Design Timeline Application, Data and Service Integrations, Change Management BAM, BPM, BSM and Transaction Monitoring Windows/GUI Development Bachman IEEE, Business Process Analysis & Design Project Management Workshops PMI/PMP ITIL V3 foundation / Intermediate VOIP Engineering and Design

TSO, REMEDY, Granite, ARCHER, DOORS, UNIX, MS Office, CMS/VM, DBASE IV, LOTUS, IMS, JCL, SQL, Rational Rose, Erwin, Web Design, Visio, ISO 2000, SharePoint, JIRA, BluePrint, IBM Rational ClearQuest, TOAD, Oracle SQL

PROFESSIONAL EXPERIENCE:

Confidential

Sr Business/Systems Analyst

Responsibilities:

• Sr Business/Systems Analyst working in IST supporting the development of new and change requirements on the ICS Financial and HR applications. Supporting new requirements and enhancements using the SDLC methodology and artifacts. 
• Develop and coordinate issue resolutions; monitor results for long term viability 
• Develop requirements and test scripts to support the migration of a large client server application to a web based application which included changes in database tables from FoxPro to Oracle.
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions 
• Investigate operational problems; recommend solutions to customer 
• Support AUDIT research and documentation of controls.
• Lead the analysis of data supported on a SAN Server to migrate the 1 million records to an Oracle platform. Project successfully performed.
• Monitor performance of systems to ensure continued systems efficiency
• Provide demonstrations of proposed solutions and technology
• Represent the business unit in identifying, analyzing and communicating system solutions 
• Research emerging technologies and recommend solutions that align with business goals
• Apply and communicate changes and new trends in systems/technology 
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Develop, recommend and document adjustments to the work - flow to streamline processes
• Discover issues and determine scope, scale and impact 
• Lead, guide and mentor less experienced staff
• Troubleshoot system issues

Confidential, Vienna, VA

Sr Business/Systems Analyst

Responsibilities:

• Sr Business/Systems Analyst working in IST supporting the development of new and change requirements on the NFCU web applications - both internal and mobile. Member Account Password enhancements and Credit Card functional rewrite were developed using the SDLC methodology and artifacts. 
• Develop and coordinate issue resolutions; monitor results for long term viability 
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions 
• Investigate operational problems; recommend solutions to customer 
• Monitor performance of systems to ensure continued systems efficiency
• Provide demonstrations of proposed solutions and technology
• Represent the business unit in identifying, analyzing and communicating system solutions 
• Research emerging technologies and recommend solutions that align with business goals
• Apply and communicate changes and new trends in systems/technology 
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Develop, recommend and document adjustments to the workflow to streamline processes
• Discover issues and determine scope, scale and impact 
• Lead, guide and mentor less experienced staff
• Troubleshoot system issues

Confidential, Ashburn, VA

Sr Business/Systems Analyst

Responsibilities:

• Verizon Enterprise Solutions IT Senior Business/System Analyst with past developer background building the next generation of B2B/eBonding web services across enterprises using Restful Web Service.
• This role involved working closely with Fortune 500 customers to help build and migrate SOAP to REST web services. Requires work with business stakeholders, Quality Assurance and other team members in designing systems and tools that integrate with external vendors as well as internal services provided by Verizon systems. Develop solutions that help customers create quality integrations with Verizon. Required extensive experience in projects involving web services area especially REST/SOAP integrations between Enterprises.
• Required experience as a Business Analyst with Developer background in past in a fast paced environment with a strong emphasis on secure eCommerce on the Internet
• Analyze requirements and specifications to determine the feasibility of proposed projects and solutions, to include risk assessment of current production systems, and project estimation.
• Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process.
• Participate in the evaluation, recommendation, and selection of software solutions to complex business processes.
• Worked in close coordination with other engineers and partner with customers to implement new software solutions.
• Participated in the team s Agile software development process.
• Validate unit and functional/integration test cases with QA and Developers.
• Support production validations.
• Documented solutions for team members and end users.
• Familiar with SharePoint, JIRA, MS Office tools and Visio.
• Superior written and oral communication and problem solving skills.
• Matrix managed multiple projects of varying complexity.

Confidential 

Sr Business Analyst

Responsibilities:

• Sr Business Analyst in the Business Operations Department of Confidential NE Region. This role supported the Enterprise and Applications for Business Analysis and development of business/functional/technical requirements and process documentation for OSS/BSS systems. Cross functional development of requirements were captured working closely with Business/Technical Operations functional teams, Engineering and IT groups.
• Performed new/updates Systems, Services and Features development of DSL, Bonded ADSL, VDSL and Voice products and devices.
• Captured Business Requirements, performed Use Case development and UAT Test Cases. Chaired the management of UAT test case execution and tracking reaching across the various groups and functional entities for support.
• Lead the capture of requirements, walkthroughs, code development and testing efforts interfacing with a team that was located local, out of state and international.
• Performed tracking and reporting on the Quality Center Platform and Project Management Gateway tools of UAT and Project tasks. Tools used included SharePoint, Visio and MS Office tools.
• Captured application specific business requirements and process docs to support Ordering (Siebel), Provisioning (M6) and Billing (Kenan). Working with the Users and technical support teams developed projects that met or exceeded the customer s expectations.
• Supported the development of JAVA based GUI s and web based applications. Created test cases that performed validation of the code based in JAVA.
• Supported the business development and proposal efforts by contributing to the development of existing and potential new projects.

Confidential, VA

Sr Business Analyst Operation Planning and Certification

Responsibilities:

• Operations Planning Business Analyst in the Technology Operations Department. Enterprise and application Business Analysis, developed functional/technical requirements and documentation for OSS/BSS systems working with Technical Operations functional teams, Engineering and IT groups. Performed Service and Operation Readiness Certification which provided an operational assessment of the project that it followed the SDLC and TAM frameworks. The assessment also rated the operational readiness of the project and the Assessment was developed with Risks, Rating and Confidence and distributed to the Project Team and OPS Senior Management. Supported development methods of both SDLC and Agile methodologies. Developed OPS Network Business Continuity and Disaster Recovery Plan. Developed OPS Network Fault and Performance business and functional requirements supporting new services and enhancements to existing OPS functionality. Developed and documented the Business Impact Analysis assessment against newly submitted RFE's and Business Cases. Tools used were SharePoint, MS Office, Visio, BAP and BPM. Developed detailed OSS/BSS business, functional, use cases and UAT test cases in support of numerous new services and features to the Time Warner Cable Enterprise. Included in these projects/programs are WiFi, Critical Infrastructure, SIP Network components, Commercial service offerings, Telecommunications Service Priority, Monitoring and Ticketing Tools (Netcool, Remedy, Granite), and Commercial Customer Facing Web Portal. Supported the development of enhancements to the Intelligent Home product, TSP end-to-end documentation, Critical Infrastructure realignment, Voice services and features integration, WiFi end-to-end service delivery support of cable and wireless delivery, Commercial integrations into the TWC Enterprise, Enterprise wide Budget Tool and the build of a Customer Facing Web Portal. Knowledgeable in Mediation systems, Rating systems, Warehousing, Digital Phone concepts (VoIP), High Speed Data concepts (DOCSIS), Wi-Fi concepts, Network architectures and protocols.

Confidential, VA

Business Analysis and Project Management

Responsibilities:

• Lead a team of 12 Business Analysts in the development of business and system requirements to support the functional/data requirements of the integration of the Federal Government Markets (GSA) Networx Ordering, Provisioning and Billing Applications and Agency specific contracts for switched, voice, Frame, IP, Ethernet, Hosting and dedicated products and features. These were in support of web based interface tools that allowed the user to price, order, provision and view billing from a web platform. Developed Interface Agreements between the new applications and the AT&T commercial applications. These interfaces supported the integration of the federal customer network, features and billing on the commercial architecture. This function also required the ability to translate the transition of customer's service between federal contracts. Contracts specifically supported were those on the GSA Schedule Networx and CrossOver. Quality Plan, Release Schedule and Compliance Matrix for each application developed and distributed in support of the QMS process. Provided status, developed ITB/RTB LOE's and funding tracking to Program Management where metrics were reviewed. Interfaced with Pricing Management and with User Representatives to ensure the applications were accurate and efficient. Supported the development and maintenance of the Data Model and Data Dictionary for the applications. These were handed off to the customers and were an output of the contract agreements. Provided extensive Business and Systems Analysis in support of pricing, ordering and billing functions of the Federal Networx contract covering 44 services. Detail plans were developed to transition agencies onto the multi-billion dollar Networx contract and were executed successfully.

Confidential, VA

Senior Systems Engineer

Responsibilities:

• Developed business requirements and functional/data requirements in support of an International Ordering and Provisioning Application for switched products and features. These were in support of a 3 tier Client Server OO based system. Quality Plan, Release Schedule and Compliance Matrix for each initiative developed and distributed in support of the QMS process. Provided status and funding tracking to Program Management where metrics were reviewed. Analyst Test Plan and Test Cases were executed to support the releases. Test cases were developed that required execution on Oracle/JAVA/Visual C++ based application. Usage reporting, customer specialized routing, and switched service orders were developed for new enhancements and regression testing. Supported the development and maintenance of the Data Model and Data Dictionary for the application.

Confidential, VA

Senior Systems Engineer

Responsibilities:

• Lead Analyst in support of Local and Long Distance Voice OO services requirements gathering for switched and data products. These were in support of a Client Server Ordering/Provisioning/Billing application. Supported Y2K data and functional requirements in support of testing and certification of the software. Participated in the process development of the Business Process Team. The identification and resolution of Move, Add, Change and Deactivate Order and Provisioning processes was the focus for this team. OPC in support of reports analysis and requirements gathering for Marketing, Revenue Reporting and Financial Organizations. Participated in product evaluations of software tools to support OO Analysis and Reporting. Coordinated and chair user forums in the definition of application specifications and test requirements. Chair JADs to define business processes and their impact to the application(s).

Confidential, VA

Senior Systems Engineer/Project Manager

Responsibilities:

• Lead a team of 25 Analysts to provide technical and business impacts to support Voice Local Business Services Ordering and Provisioning functions. Managed, trained and mentored employees, peers and users in the development of design, logical specifications and documentation incorporating case tool methodologies and technologies. Lead Engineers in the re-engineering of a private line quote system for domestic and international rates and circuit configurations. 3-tier platform interfaced with the billing applications to ensure the routing, rating and discounting emulated the customer's bill. Interfaces with the LERG (Telecordia) and Bell Labs routing and rating tools were integrated into the platforms. Managed a team of System Engineers in the gathering and documentation of system specifications and test plans for a 3-tier client server and web-based applications. Evaluated new hardware and software products to meet user and platform needs. Performed platform stabilization and performance analysis, providing technical direction and design alternatives. Track and monitored all system interfaces for domestic and international business rules and application requirements. Performed Project Management roles in the development and deployment of several Web based tools. Interfaced with users to ensure system design requirements met with approval from the user community.