SUMMARY:

• Senior Business Analyst with 8+ years of diversified experience and successful implementations in Information Technology involving in - depth understanding of Business Rules, Business Process Flows, Software Development Life Cycle, Process design, Business and functional requirements, Business case preparation, Development and Testing.
• Proficiency in transforming business requirements into functional specifications focusing on workflow analysis and design, business process reengineering, user interface design, and process flow modeling.
• Thorough knowledge of Waterfall, Agile, SCRUM and RAD methodologies.
• Hands-on experience in conducting successful Joint Application Design (JAD) sessions for furnishing detailed and quality requirements.
• Strong Knowledge in Retail Banking Operations such as CRM operations, Banker Incentives, Account Opening and Maintenance, IRAs, ATM Card Processing, Card Management and Authorization.
• Extensive knowledge of Object Oriented Analysis and Design using UML, Rational Unified Process (RUP), Requisite Pro, Rational Clear Case and Visio.
• Experience with assessing and planning e-business strategy for manufacturing and service firms, including Customer Relationship Management (CRM), Personalization, Business-to-Business solution framework, Business-to-Customer solution framework, and Content Management.
• Ability to deliver key financial metrics, including revenue, budget, data analysis, payment, credit fraud risk analysis.
• Strong experience in Business and Data Analysis, Data Profiling, Data Migration, ETL and Data Integration.
• Used Data Integrator in ETL activities. Working with different transformations like Query, Key Generation, Pivot, Map operation, Table Comparison in Data Integrator.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (sequence diagrams, collaboration diagrams, and activity diagrams), and Class Diagrams based on UML methodology.
• Experienced in writing Test Cases, Test Scripts and generating Test Data to help improve the testing process
• Extensive experience with User acceptance testing (UAT), Business Line Acceptance Testing (BLAT), System testing, Integration testing and build verification testing.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
• Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.

TECHNICAL SKILLS:

Business Analysis: SDLC, Requirement Analysis, detail design, Business rules, Data flow diagrams, data definition tables, Data modeling, System Integration, and Team building.

Processes/Technologies: Rational Unified process (RUP), Clear case, Use case, Workflow, and UML

Rational Suite & Tools: UML with Rational Rose, Rational RequisitePro, ClearQuest, ClearCase, UML, MS-Office, MS Visio, and MS Project, Oracle8i, SharePoint

RDBMS/DBMS: SQL Server, MS Access, and Oracle 8i, 9i, Mainframe.

Testing Tools: ALM, Quick Test Pro, Quality Center, Test Director, JIRA and TFS.

Software Utilities: MS Project, MS Outlook, MS PowerPoint, MS Visio, and MS Excel

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Sr. Business Systems Analyst - Mobile & Online Banking

Responsibilities:

• Conducted daily stand up meetings to get live updates from the team, helping Project Manager actively update the project status, detect risks at early stage and take corrective / preventive actions.
• Recognized for Business analyst efforts for successfully delivering one the very crucial projects on the Mobile banking roadmap due to nature of the product as well as its revenue generating capability.
• Conducted JAD sessions, user interviews, and detailed research and requirement meetings to gather requirements and fetch details for Business Requirements document (BRD).
• Written complex SQL Queries for extracting data.
• Created precise High level Use Case (UC) to detailed UC documents to be used throughout the project.
• Prepared business process models and created As-is To-be flows (Gap Analysis) to represent the current and future capabilities of the product.
• Created place holders for User Stories in Team Foundation Server (TFS).
• Managed release level relationship with the offshore development team and other third party vendors.
• Organized and successfully managed a number of product design sessions - onsite as well as virtual with the offshore development teams.
• Assured delivery of number of documents in a timely and efficient manner. (BRD, Wireframes, Style Guide, Copy document, Technical flow diagram etc.)
• Managed workflows and sign off via SharePoint for all required documentation throughout the release.
• Managed SharePoint repository to ensure availability and proper access for all required users to the up to date documentation.
• Worked with Compliance, Fraud, Risk and Security teams to ensure their concerns and requirements were covered.
• Authored project change request (PCR) documents, and drove PCR from analysis to development.
• Created Traceability Matrix to map all requirements and ensure minimal gaps.
• Worked directly with the Project Manager to manage project scope and handle scope changes, scope creep, process change etc. and create/update required documents for proper communication to all impacted teams.
• Managed change control logs and version control for the documents to provide the ease of understanding and finding the correct documents.
• Identified the format of data loaded into the data warehouse/data mart, from systems that furnished extracts.
• Worked with Information Architects (IA) and other representatives from the User Experience (UX) team to design wireframes, mock ups, mobile app prototypes and process flows.
• Assisted IA in designing wireframes and mobile screens based on user interface design knowledge and expertise.
• Worked with reporting teams to communicate Business line requirements around reporting and ensure proper reporting, tagging and data requirements were being met.
• Efficiently handled multiple projects and issues at a same time, proving great multi-tasking and time management abilities.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Provided active testing support to the testing team. Actively participated in mobile application releases by running test cases, revivifying defects / bugs and properly communicating and highlighting them to the required representatives.
• Hands on experience of testing, troubleshooting and configuring various types of handsets and different operating systems such as RIM, Android, iOS, Windows.

Environment: MS SharePoint, Lotus Notes, MS Project, Rational Rose, MS Visio, Android, iOS, ETL, SQL, Android tablets, iPad, Windows Phone and Tablet, TFS, WebEx, Rational requisite pro, ClearQuest.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Engage in project initiation activities such as developing the Project Charter, Project Scope and assisting the management in resource and budget estimation.
• Gather business data from various sources to perform ROI analysis to determine the feasibility of the projects and provide support for business decisions.
• Perform As-Is and Gap analysis to develop detailed current business process flow diagrams and use those as the base to develop efficient To-Be business processes.
• Proactively review and maintain the standard answers for RFP responses on a quarterly basis and update database where necessary.
• Proficient in writing and executing SQL queries and commands to extract, manipulate and organize data with Database.
• Worked with CRM team to implement the requirements and users in the system.
• Understanding Business Process Management (BPM) and requirements and translating them into specific softwarerequirements.
• Provided CRM functional design solutions for customers, including full life-cycle implementation.
• Worked with the Fraud department in analyzing the risk involved in online banking.
• Extensive SQL experience for data analysis and reporting.
• Create BPM of various processes and documented improvement from existing processes and conduct relevantanalysis.
• Provide project coordination and business analysis to improve product development processes, integrations between PLM and related design and production applications using MS Project, Appian,Visio, and other tools.
• Gathered Requirements / worked with Fraud Prevention and Development to create a secure,well-structured app.
• Document Functional Requirements and communication then across various project teams
• Conduct brainstorming and JAD sessions with the clients and other business groups to propose future business processes and documenting project shareholder's requirements.
• Gather detailed business requirements and effectively document them using various documents such as the BRD, RTM (Requirements Traceability Document), Screen Mock-Ups and develop detailed use cases and information flows.
• Assist in database design (ER diagrams) and UML and activity diagrams.
• Prepared graphical depictions of use cases via activity diagrams, sequence diagrams, use case diagrams, wire frames, etc.
• Created wire frames and prototypes for banking screens.
• Perform requirement walk through with the QA and off-shore development teams to transfer the knowledge of the business requirements.
• Provide ongoing support in application design and development phase
• Manage business requirements change requests that arise during the design and construction by effectively documenting and communicating them to the QA and development teams.
• Work in different software development methodologies like waterfall and agile.
• Create application training manuals, UAT Test cases and manage UAT sessions.
• Use Various IT tools such as MOSS, Visio, HP QC for various purposes ranging from quality management, business modeling and project planning
• Perform data analysis for new tax reporting systems that also include several minor system integrations

Environment: MS Visio, Rational Requisite Pro, ETL, UML, Appian, Data Warehouse, SQL, MS Office, MS-Project, Windows 2000

Confidential

Business Data Analyst

Responsibilities:

• Implementation of version 1 tool to migrate project backlog for all 6 development teams from manual backlog to Version 1.
• Involved in data mapping fields accepted by version 1 during import process.
• Meet with Financial Reporting Analyst and Business Intelligence Analysts to discuss impacts a feature willhave to their reports and to the Data Warehouse for Financial Revenue recognition.
• Developed and managed systems, processes, policies and procedures that exceeded planned net loss from charge backs and various types of fraud.
• Worked on end to end CRM implementation including working on analysis, feasibility study andmigration structure issues.
• Involved in GAP analysis around the identification of design rules involving to improve Business ProcessManagement (BPM) and System Process Flows, User administration and requirements.
• Managed product backlog with Product Owner, and coordinated grooming, planning of user stories.
• Acted as liaison between the Development team and business team.
• Provided insightful, actionable, and analytic based recommendations that consider fraud exposure, unauthorizedtransactions, fraud risks & vulnerabilities, and fraud losses.
• Consistently answered QA and Development questions regarding requirements during the Sprint.
• Involved in QA check and verify the test cases are traced with requirements as per the functionality of the system.
• Identified data sources, defined data model, data analysis, data mapping, data gap/anomaly resolution and designed documentation for the data models using SQL Queries.
• Involved in preparing Metrics, Burn-Up chart information for completed Sprint in backlog.
• Tracking of user stories in backlog which helps to measure accurate velocity of the Burn-Up chart.
• Involved in development and maintenance of Use cases.
• Helped create test scenarios for the purpose of testing during sprint development to assist the QA team.
• Handled change request approval process which involves creating Change Request and sending the change request to Change control board for approval, and tracking the progress of the Change request.
• Primary communicator with both technical and business users to understand requirements, translating into technical specifications, when necessary.
• Completing a technical evaluation of development tools to determine which tools are viable for new replacement system and to inform the development estimate.
• Schedule and document meetings with key project resources and/or stakeholders in an effort to ensure project milestones are met and open issues are resolved in a timely and efficient manner at the direction of the Program or Project Manager.
• Articulate all sprint planning meetings in Visio diagrams which reflect what have been accomplished during previous sprints and upcoming sprints.

Environment: MS Visio, Rational Requisite Pro, RUP, UML, Java, J2EE, SQL, MS Office, MS-Project, Windows 2000

Confidential

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes.
• Analyzed and optimized the process, Prepared Business Requirement Document and then converted the business requirements into Functional Requirements Specification and Technical Specification.
• Translated the business needs into system requirements by communicating with the business on non-technical level and with the System Analyst on technical level.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Communicate with design, development and test team using MS exchange Messaging and Defect Tracking System.
• Proactively managed Software development, Requirements Analysis & Design, RFP/ RFI creation using Rational Rose and Requisite Pro
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Followed object oriented design (OOD) to develop Use Cases, Activity Diagrams, Sequence Diagrams using Unified Modeling Language (UML) notations.
• Used MS Project to manage schedules, deadlines, resources and collaborate on the project.
• Extensive experience with User acceptance testing (UAT), System testing, Integration testing and build verification testing.

Environment: MS-Visio, MS-Access, XML, ASP.NET, Visual Basic, Rational Rose.