SUMMARY:

• About 9 years of professional experience as a Business Analyst with excellent understanding, analyzing and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.
• Experience in capturing AS - IS state of existing business processes using different methods.
• Experience in all phases of Software Development Life Cycle (SDLC), Waterfall and AGILE methodologies. Performed various system-related analytical activities within all the phases.
• Experience in creating Use Cases, UML diagrams, Data Flow Diagrams, Entity Relationship Diagrams and Flow Charts using MS Visio and Rational Rose.
• Experience in conducting / participating in JAD sessions for project definition involving analyzing requirements, creating prototypes and user interfaces.
• Experience in conducting GAP analysis, SWOT analysis, Cost benefit analysis and ROI analysis.
• Detailed understanding of Web Services and the relevant Service Oriented Architecture (SOA).
• Experience in Data Modeling (conceptual, logical and physical design) and devising Entity Relationship Diagrams.
• Adept in RDBMS such as Oracle, MS SQL Server and MS Access & also skilled at writing SQL queries and Stored Procedures.
• Experience in Data-Modelling, Data Warehousing, Schemas, Data Marts and Extract/Transform/Load (ETL).
• Experience at conducting user training, facilitating meetings and preparing deployment plans.
• Interacted with the designers, developers to ensure functional implementation of business requirements and the QA Team in executing Test Plans & Test Case scenarios, Test Logs, Test Objectives.
• Experience at preparing and executing system test plans and UAT test plans, test status reports, requirement traceability matrices, functional traceability matrices and defect matrices.
• Excellent organizational, interpersonal, problem solving, verbal and communication skills.

TECHNICAL SKILLS:

Project Methodologies: SDLC, RUP, Waterfall, Agile Scrum

Business Modeling Tools: MS Visio, Rational Rose, Wireframes, Clear Case, Clear Quest, SharePoint 2010, JIRA

Reporting Tools: Crystal Reports, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS)

Testing Tools: HP ALM, Load Runner

Database and Server: Oracle, MS SQL Server 2008/2012

Data Warehousing Tools: Informatica, Data Stage, Query Express

Languages: C++,Java, Java Script, HTML, XML, CSS, SQL

Packages: MS Office Suite, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

• Gathered business rules and requirements of different Lines of Business for the E-CRM process from various development Centers in the Enterprise.
• Used Agile Scrum Methodology as the project execution and development.
• Configured the Salesforce.com environment. Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and Dashboards.
• Created Business Requirement Document (BRD) and Functional Specifications Document (FSD) and mapped the data from these documents to create use-case diagrams.
• Conducted GAP Analysis after analyzing AS-IS business process and the TO-BE business process. Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog.
• Created use case diagrams, activity diagrams and sequence diagrams using MS Visio 2010.
• Liaison with the ETL design team to ensure a solution that meets the business requirements.
• Created and deployed several Salesforce reports for different user profiles based on the need in the organization.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of the Project are in Compliance with the Business Requirements.
• Worked with Enterprise Architect’s, Subject Matter Experts, Database Administrators and Data Designers to understand the technical and functional needs.
• Actively trained business users involved in User Acceptance Testing (UAT) and helped them understand UAT Procedure.
• Performed source to target mappings to the ETL team to perform initial, full and incremental loads into the target data Mart.
• Assist QA personnel in creation of Test cases to identify any defects in the new developed systems
• Actively involved in various proof of concept discussions by exploring various solutions to meet and satisfy business requirements and needs.
• Constant data manipulation, data mining, consolidation, data mapping and evaluation to achieve consistency.

Environment: Agile Scrum Methodology, Sales force, Mainframes, Oracle DB, Java, Informatica, MS Project, MS Visio, MS Office Suite, UML

Confidential, Albany, NY

Technical Business Analyst

Responsibilities:

• Recognized business analysis methodologies to elicit requirements from business users as the foundation for developing an online lobbying application for JCOPE that meets the organization’s business needs.
• Facilitated JAD sessions for systems requirements for the new JCOPE Lobbying Application.
• Managed business analysis projects involving the use of a broad range of tools and techniques.
• Communicated business process requirements to IT staff, program staff and stakeholders.
• Focused on the effective use of resources, both people and technology, in the execution of the Commissions mission.
• Identified constraints in the existing mechanism and designed solutions to overcome constraints.
• Managed change of the requirements and associated requirements to other requirements for traceability
• Documented the user requirements, analyzed and prioritized them and converted them as system requirements.
• Wrote use cases, functional specifications and business rules.
• Created UML diagrams to capture analyzed and translated business requirements.
• Prepared functional specification and supplementary requirement document.
• Business Process Models were prepared which included modeling of all the activities of the business from the conceptual to procedural level. Followed top down leveled technique for building Business Process Models.
• Created Testing Artifacts, Test Strategy and Requirements Traceability Matrix (RTM).
• I have also assisted in the design and implementation of prototypes, and user interfaces.
• Worked with UI team to create the User Interface screenshots to be presented to the end-users and stakeholders.
• Performed data analysis to come up with changes that have to be made to the databases to conform to the new business process model.
• Conducted Gap analysis and verified the functional aspects as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Created templates in coming with requirements which included user stories, rule sheets, UI specifications etc.
• Coordinated with QA Analysts to build Test Plan, Test Scripts and Test cases. Involved in UAT. Appropriate documentation was done to summarize the UAT results for further review and implementation.
• Involvement in test planning and strategy, validating test scripts, designed User Interface

Environment: Agile Scrum Methodology, Apprenda, SQL Server, Query Express, OBIEE, Sterling File Transfer Service, SharePoint 2010, UAT, MS Project, MS Visio, UML, MS Office Suite

Confidential, Augusta, ME

Business Analyst

Responsibilities:

• Gathered stakeholder’s requirements from various end through surveys, interviews and JAD sessions and translated them into system requirements.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives
• Conducted meetings with users and stakeholders to identify problems, resolve issues and improve the process to arrive at a stable and accurate solution.
• Engaged in task allocation and issue tracking, user story management and requirement traceability using JIRA 6.0.
• Created Activity diagram to show Gap-Fit Analysis of As-Is and To-Be business process model
• Created wireframes and prototypes for process flows.
• Applied UML methodologies to design, process models, Communication Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagram
• Created and maintained the elicited requirements, designs and models using MS Office and Rational Suite
• Conducted weekly status meetings and documented the project status every week.
• Driven regular Triage and Scrum sessions as part of AGILE methodology, both at product level and functional level.
• Acted as a change authority, performed impact analysis for change requests.
• Coordinated with leadership regarding Funding, Budget, Reporting and Analysis, Meeting Customer Requirements, Contractual Requirements, and overall Business Needs.
• Developed Project Plans and Schedules and managed resolution of Project issues and conflicts.
• Supported the Central Operations of the organization in tracking resources, projects, and budgets to meet the client’s goals
• Analyzed and designed Jira workflows and screens for Release Management and Quality Assurance teams.
• Tested the product periodically for validation and reported the same to the concerned authority
• Worked as a coordinator between the Design and the Development team
• Conducted User Acceptance Test (UAT) while writing test plans and test cases using JIRA.
• Outlined and designed the requirements of the application through wire framing using MS Visio, for better illustration of the application to research team and portfolio managers.

Environment: Waterfall-Scrum Hybrid Framework, JIRA 6.0, Oracle 10g, Java, MS Project, MS Office Suite, MS Visio, UML, Wireframes, SharePoint

Confidential, Houston, TX

IT Business Analyst

Responsibilities:

• Responsible for Plan, schedule and execute all stages of enterprise software, hardware and system implementations.
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets using JD Edwards Enterprise one requirement planning implementation and support.
• Engineered future state processes, information flows and data requirements for a Six Sigma LEAN project targeting standardization.
• Created wireframe prototypes, screen mockups, gap analysis and process flows to illustrate requirements and scope.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Assisted with standing up for usage of JD Edwards 9.1 environment to include all foundational requirements to include accounts payable and purchasing.
• Work with procurement manager to maintain, track and communicate savings initiative information, including initial analysis, implementation support, and savings tracking and validation.
• Manage day to day operations of Ariba P2P procurement platform and provide support to internal and external customers.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
• Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
• Synchronize the efforts of major initiatives involving multiple groups and departments.

Environment: Agile, Oracle, JD Edwards, Crystal Reports, Balsamiq, UML, MS Project, MS Office Suite, MS Visio

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Driven the assigned program through the entire product life cycle including definition, through end of life and maintained product portfolio.
• Established stable Plan of Record (POR), ensured roadmap/requirements baseline, project priorities, requirements change control, driving synchronization across several development teams.
• Driven planning/scheduling, developed the execution schedule comprehending staffing needs and interdependencies across teams, divisions and also, with third parties.
• While documenting business rules, I have used various techniques like User stories, Gap analysis, Use cases, Screen mockups and data modeling.
• Involved in the analysis of the Order Management (SAP) systems. It is called the Next Generation Order Management (NGOM).
• Analyzed the present system and performed Gap Analysis, Impact analysis for the process of quote generation in the quoting tool and then being passed to the Order Management system where the quote is converted to an order and further sent to the fulfillment and revenue recognition systems.
• Established routine update & communications process, updated status, schedule trends vs baseline, risk management, mitigation and recovery actions.
• Developed program indicators to push information to internal customer teams and management, developed content and presented at various program reviews.
• Driven regular Triage and Scrum sessions as part of AGILE methodology, both at product level and functional level.
• Published Software Quality Metrics to the stakeholders of the programs periodically and explain the teams where we need the work to be done.
• Partnered with other functional areas to establish critical processes to support disciplined product development and decision-making and to ensure quality.
• Developed business Use Cases using UML after conducting requirements elaboration sessions with SME’s.
• Devised and prepared concise and effective User Stories, determined precise and accurate User Story acceptance criteria.
• Prepared status reports, documented process flows, policies & procedures & developed training materials.
• Created the solution documents for the Order Management, Billing and Approvals and Validations that can be used by the developers.
• Various versions of the documents generated during the project were maintained and managed using HP Lifecycle Management (ALM).
• Assisted the QA leads in the System Integration Testing (SIT) for creating the defect logs in ALM.
• Coordinated UAT training and testing for the functionality with the Business Users

Environment: Agile/Waterfall, HPALM, Share Point 2010, Clear Case, Clear Quest, Content Management, Balsamic, UML, MS Project, MS Office, MS Visio, UAT

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Translated Business Requirements into a formal Business Requirement Document (BRD) with scope statements, business requirements, use cases, business process flows, and implementation needs to support the desired end-state.
• Collaborated with business clients and technical teams to perform analysis, define business requirements, and implement innovative solutions that solve business problems or meet business objectives.
• Analyzed the source data coming from different sources and working with business users and developers to develop the Model.
• Involved in understanding the current business process, defining scope of the project along with gap analysis.
• Involved in Dimensional modeling to Design Using ER-win.
• Worked with High Net worth clients and the Project Software Development process used is AGILE
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Created use case scenarios and storyboards, screen mockups and process flows for better visualization of the application.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Worked with ETL team during the upload process.
• Helped with Data Mapping between the data mart and the Source Systems.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Involved in User Acceptance Testing.
• Assisted the QA personnel in the creation of Test Cases using Rational Test Manager.
• Involved in performing version control and defect tracking activities using Rational Clear Case and Clear Quest.

Environment: Waterfall, Share Point 2010, SQL Server 2008, SEO, Windows, SSRS, Oracle, Mantis Defect Tracking, UML, MS Office Suite, MS Visio.

Confidential, MI

Business Analyst

Responsibilities:

• Elicited requirements in Joint Application Development (JAD) sessions by communicating with various background and skills.
• Facilitated BRD reviews with the IT team and revised the BRD as needed based on Project Manager Instructions, scope, timelines, and technical feasibility feedback.
• Reviews and approvals that the IT Functional Design documents are in alignment with the BRD.
• Documented the current process and business opportunity by interviewing stakeholders and end users to elicit better understanding of the business need.
• Acquired user requirements and utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures for loan origination and mortgage Banking Applications.
• Segregated requirements into high/low level Use Cases, in accordance with UML methodology.
• Involved in Defining Business and Application Use Cases.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• User Requirement Specification Analysis/reviews and walkthroughs with the designers, developers and stakeholders.
• Created Use Cases and defined Business Rules.
• Utilized Doors for Requirements management and Analysis. Created Links and Attributes in Doors. Created Requirements Trace ability matrix (RTM) between Business Requirements and Technical Specifications.

Environment: Waterfall, RUP, Doors, UML, Microsoft Office Suite, MS Visio, Java Script, Java Content Management