SUMMARY:

• Around Four years of Professional Experience as a Senior Business Process Analyst/Business System Analyst with Project Management Skills in Logistics and Retail, E - commerce domains.
• Experienced with Microsoft Dynamics CRM implementation.
• Managed program and project efforts for Logistics and E-Commerce, POS, Supply chain, CMS, and Web based applications, business strategy and web site content.
• Experience in working with Agile as well as traditional SDLC cycles.
• Worked in managing requirements from project inception through execution.
• Extensive years of experience in Business process re-engineering, Business process improvements, Historical Data Reports Analysis and creating Business Requirements documents (BRD), Use-Case Specifications and System Requirements Specifications (SRS).
• Strong knowledge & understanding of industry standard methodologies including Software Development Life Cycle (SDLC) and Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Agile Methodology.
• Used Microsoft Dynamics CRM content pack for Power BI to easily access and analyze data for creating relevant weekly reports for the client 
• Extensive experience in writing Business Requirement Document (BRD), and System Requirement Specification (SRS).
• Thorough knowledge in UML Modeling, Use Cases, State Chart Diagram, Deployment Diagram, Class Diagram, and Component Diagram.
• Experienced in using SQL queries for data extraction and back-end testing.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams, Wireframe prototypes and document them using Microsoft Visio.
• Experience on both Agile and Waterfall Software development methodology.
• Experienced in creating Test Cases, Test Plan, and Test Data. Performed User Acceptance Testing (UAT) working with team members.
• Expertise in Bug tracking using bug-reporting tools such as HP ALM Quality center.
• Excellent communication, presentation, client interaction and problem solving skills.
• User Interface Design and Usability Analysis and Specifications - including storyboard, wireframe, prototyping, and usability analysis and design for both desktop and web-based applications.
• Worked closely with Warehouse head in defining distribution and shipping policies for supply chain management.
• In depth cross functional experience in online retail business with multiple marketing channels and consumer financing programs
• Experience in creating and maintaining the requirement traceability matrix (RTM)& software requirement specifications (SRS). Created milestones which clearly defined the goals and able to track progress of projects using RUP methodologies.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Involved in maintaining Test Matrix and Traceability Matrix and performed Gap Analysis
• Worked on Dynamic 365 Portal Management
• Worked with Eloqua sales enabling tools.
• Having knowledge on Scribe integration

TECHNICAL SKILLS:

Testing Tools: HP ALM, MS TFS, Microsoft Team Manager (MTM), Rational Clear Quest

Methodologies: SCRUM Agile, JAD, RAD, SDLC, Waterfall.

SDLC: Waterfall, Agile, Spiral, RUP.

Modeling & Analysis tools: UML (Unified Modeling Language) Rational Rose, MS Visio.

Office Tools: MS Project, Visio, Word, PowerPoint, Excel, Access, SharePoint

Databases: Oracle, PL/SQL, SQL Server, MS Access

User Interface Modeling Tools: Snag It, iPlotz, Balsamiq, iRise

Software Tools/Utilities : SQL, MS Outlook, MS PowerPoint, MS Visio, MS Excel, iRise

Platforms : Windows, UNIX.

WORK EXPERIENCE:

Confidential, Dayton, VA

Sr. Business Process Analyst

Responsibilities:

• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.
• Experience in Agile methods like Scrum and Feature Driven Development.
• Performed detailed analysis and documentation of department business processes in relation to Microsoft Dynamics CRM recent implementation using Visio and SharePoint for document management and approval.
• Manage and coordinate all operational and administrative aspects of the Customer Service department and team. Oversight for all order and contract entry.
• Assist business unit leaders in identifying needed additional modules and applications in Microsoft Dynamics CRM to support strategic goals. Work closely with employees to identify opportunities to improve product and services.
• Proficient in MS VISIO to make Use Case models, Activity Diagrams, and Business Process work flows.
• The objective is to deploy Dynamics CRM for Enterprise Services division an integrated solution by replacing legacy applications and transforming order-to-cash process to achieve operational excellence.
• Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.
• Incorporated new business and product line from Confidential joint venture into existing Customer Service function.
• Provide Energy Risk Trade Management support to ensure compliance and minimal exposure.
• Responsible for implementing the Trade and Logistics functional area of Microsoft Dynamics CRM
• Rational Unified Process (RUP) and Agile (SCRUM) Method.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Functionally validated Web services delivered in SOAP XML format as provided in specification document.
• Analyzed and prepared client data using Microsoft Excel and Dynamics CRM.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Create supply chain performance reports, ad-hoc analysis, and dashboards.
• Develop test cases for projects as part of requirement analysis and is responsible for managing user acceptance testing phase of the project.
• Managed scope and deadlines.
• Generated the test execution report in HP ALM Quality Center to be reviewed by the QA Manager and development team.
• Collect, store and analyses data needed for supply chain metrics in identification of root cause for continuous performance improvement.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions

Environment: HP ALM Quality Center, Manual Testing, UAT, .Net, Windows, DB2, UML, RUP, MS Project, MS Office, MS Visio.

Confidential, Paramus, NJ

Business Process Analyst

Responsibilities:

• Worked on Microsoft Dynamics CRM application and was involved in both designing the architecture of their cloud based CRM systems as well as development of the platform 
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios. Modeling of the business and application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Actively participated in document reviews, plan setup, plan configuration and incorporated them in Business process re-engineering, Business process improvements, Business process modeling using Activity diagrams and Swim-lane diagrams.
• Provided constant guidance to team members in understanding the Agile process.
• Provided round the clock support to various sales reps and different sales managers that were using Microsoft Dynamics CRM across all instances.
• Document management system was utilized in the access control and management of the requirement specifications produced in this role.
• Created business process workflow diagrams using Business Process Modeling Notation (BPMN).
• Used different web services like CRM Service for Microsoft Dynamics CRM SDK 
• Documented and reported defects within established process and tracking systems using HP Quality Center.
• Gathered requirements, developed Process Model and detailed Business Policies. 
• Created test plan, Walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts, generated system test scripts for Customer Relationship Management (CRM
• These specifications included UML-based use case models and activity diagrams, and usability analysis/user interface specification including wireframes and usability analysis.
• Analyzed business and functional requirements to design Product test and UAT Test Cases for MS Dynamics CRM projects.
• Process Flow Diagrams (PFD), Unified Modeling Language (UML), and SIPOC using MS Visio 
• Manage Terminal Business Operations of Rack Sale activity for various clean gasoline and diesel products
• Prepared for each sprint, ensuring all stories are fully defined with user journeys, user stories
• Designed Use Cases using UML and managed the entire functional requirements life cycle using RUP.
• By following the PM flows, successfully tracked the financial status of multiple projects that was hosted in Microsoft Dynamics CRM 
• Developed business requirements document (BRD), User stories, User requirements and functional requirements.
• Prepared Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Had thorough knowledge of Agile methodology.
• Perform design and analysis of modifications to In-Store systems
• Work closely with user groups to create functionality specifications for new or upgraded systems
• Manage any change requests related to the project plans in order to meet the agreed deadlines
• Imported test cases from MS Excel, MS Word to HP Quality Center.
• Conducted Gap Analysis for the system considering AS IS and TO BE features.
• Build and managed a cohesive team to meet deliverables per project / track assigned.
• Provided customer support as required to meet service level agreements.
• Prepared the Business Workflow using MS-Visio with input, output, and Pre and Post conditions.

Environment: RUP, Oracle, UML, MS Visio, SQL, AWD, MS Office, MS Access, .Net

Confidential, Hagerstown, MD

Business Systems Analyst

Responsibilities:

• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios. Modeling of the business and application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Document management system was utilized in the access control and management of the requirement specifications produced in this role.
• Documented and reported defects within established process and tracking systems using HP Quality Center
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Involved in validating SOAP XML specifications as per the standards
• Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Created Use-Cases and Requirements documents to document business needs.
• Developed business requirements document (BRD), User stories, User requirements and functional requirements.
• Worked with the technical team to ensure that the data collected could be sent across the web services via the API to Pershing
• Analyze business rules to develop wireframes for pages in HTML to assist in UI design.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Wrote test cases and test scripts for the User Acceptance testing. . Design, write and maintain data requests and/or queries to support the business.

Environment: JAD, RUP, Quality Center, Oracle, UML, MS Visio, SOAP XML, MS Project, SQL, Web Service, Rational Requisite Pro, ClearQuest, MS Suit