IT Infrastructure Business Management Analyst Resume ,Â Vernon Hills, IL - Hire IT People

SUMMARY:

Over twenty five years of experience in Command Center Production Analysis and Console Operations. Adept at multi - tasking, providing professional internal and external customer service, and functioning successfully in a high pressure environment.

PROFESSIONAL EXPERIENCE:

Confidential, Vernon Hills, IL

IT Infrastructure Business Management Analyst

Responsibilities:

Maintaining proper procedures and guidelines within the Infrastructure environment in supplying clients the superior support. Handling Service Now incidents within the Global Command Center and engaging supportive team in assisting to bring resolution to business impacting incidents.
Proper written and verbal documentation of events as well as updating management on status to application and system issues. Working side by side with Change Management and Problem Management support to external and internal clients during and after as well as during break-fix activities have been performed.
Facilitate ECC Rapid Response conference calls, engaging proper Leadership and maintaining supportive documentation during Business impacting calls.
Support Network teams with server and router issues for outages and IP, TCP and international location issues, as well as application support within a 24/7 availability.

Confidential, Round Lake Beach, IL

Sales Associate/Supervisor

Responsibilities:

Provides customer service and assistance in a retail environment.
Recognizing Excellence in Customer Service and performance Above and Beyond.

Confidential, Lincolnshire, Illinois

IT Senior Systems Operations Specialist

Responsibilities:

Proactive monitoring of the mainframe and network environments for anomalies or alerts and acting on alerts to prevent problems or restore system. Second level support and first responder to any incidents in the IT environment.
Initiated and managed the process to restore service by using personal knowledge, documentation, and engaging support groups, as appropriate.
Coordinated the efforts of teams from multiple technology disciplines to focus on quickly restoring service, while enabling subsequent root cause analysis, and ensuring adequate and regular business impact communication.
Troubleshot previously unknown failure instances or those that lacked sufficient documentation to determine how to restore service and gathered appropriate diagnostic data to effectively pursue root cause analysis.
Processed service requests relevant to system operations
Created and maintained technical documentation related to issue and provided clearly written internal communications on all incidents.
Participated in training, both learning and leading.
Additionally, participate in the coordination of weekly team meetings as well as periodic application group discussions due to upgrades and changes.

Technical skills used in this position include: Unix environment support, OSZ, Automation, CICS, EMC Tasks, HMC, IOA, Omega Mon, PCOMM, RMF, STE, SDSF, IPL/POR, TM, VM, VTAM, TCP, WLM, JES2, ITIL Foundation Certified, Service Now, JS Console, Orion, Autosys, Cisco IP Communicator/AnyConnect/Jabber, Secure CRT 6.7, Akamai, VNC Viewer, Introscope. SecureCRT 6.9, Tivoli, EIS (Enterprise Infrastructure Services), Netview, CiscoSecure ACS, Cisco WebEx, Change Management, CCDesktop, BT-AVM, Avaya IP Softphone, Outlook, HARP,Centera Notif: SAN server 19555e5a-1dd2-11b2-ac6a-addcee1e2cd2 Desc:The Centera cluster is in a critical state. trap severity=3

Confidential

Production Control Scheduler

Responsibilities:

Monitored and operated file transfer and batch processes
Initiated, executed and monitored batch-processing schedule using Control-M and ECS
Trained others in the use of Control-M
Resolved problems with production schedules and migrated programs into production.
Performed system shut down, recovery, and start up
Maintained and followed system documentation
Some cross training in network administration as part of professional development goals

Technical skills used in this position include: In-depth knowledge of JCL, Control-M, ECS Scheduler, and TSO. Have also used MVS, OSZ, Control-O, People Soft, Remedy Software, Control-D, IOA Suite, SDSF, TM, TCP, Visio and JES2.

Confidential, Deerfield, Illinois

Production Analyst

Responsibilities:

Scheduled and ran computer jobs and ad hoc inquires. Submitted production mainframe Control-M job streams, maintained JCL, prepared and loaded client data, monitored progress, verified successful completion of runs, balanced production reports and checked for consistency against prior runs. Transferred client data between host computer and PC network and participated in the development and maintenance of system documentation.

Confidential, Fort Hood, Texas

Heavy Equipment Mechanic/Operator/Welder

Responsibilities:

Performed daily PM maintenance on Heavy equipment as well as operation of all required equipment within the motor pool facility. Additionally performed periodic welding on related equipment when required to repair or strengthen capability.

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It Infrastructure Business Management Analyst Resume

Vernon Hills, IL

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