SUMMARY:

• I have demonstrated experience providing information technology solutions and support to global organizations as well as State and Federal Government Agencies with business experience across vertical markets such as traffic and tolling management, loan processing, learning management, and secure pharmaceutical systems. I possess outstanding interpersonal abilities as well as the skills to develop and explain complex technical concepts and solutions clearly and concisely using exceptional oral and written communication. I am experienced in all facets of the SDLC and demonstrates the ability to quickly understand business needs and translate them into functional and/or technical specifications; share, collaborate and facilitate concurrence; document results and follow through to customer satisfaction and enhanced user experiences.

TECHNICAL SKILLS:

Human Resources Information Systems Human Capital/Talent Management Customer Relationship Management Process Improvement Account Management Data Migration User Community Support Project/Program Management Proposal Development Financial Management Systems Mortgage/Loan Processing Change Management Expert in MS Office Visio, PowerPoint ScreenHunter/Snagit (capture software)

PROFESSIONAL EXPERIENCE:

Confidential, Frederick, MD

Senior Requirements/Business Analyst

• In support of Debt Management and Collection Systems, I am responsible for supporting software releases by gathering and analyzing functional and non - functional requirements through creating formal documentation baselined and traced through to implementation. Prepare and conduct face-to-face meetings with business stakeholders and software development leads to review requested changes and to determine a plan, schedule, and resources to meet the release timeline. Integration with software development teams to craft and test solutions for software change requests, new development tasks, and resolution to service request tickets utilizing the IBM Rational suite of applications for requirements and change management activities. Create process diagrams and use case scenarios to enhance the requirements documents.

Confidential, McLean, VA

Senior Business Analyst

• As a key member of the team implementing SuccessFactors LMS for worldwide clients, I provided functional software consulting, analysis and technical documentation. As a customer advocate and liaison between the business stakeholders and the technical engineers, the major activities include solution design analysis, basic system configurations, data migration and mapping, testing strategies, and preparing formal SDLC documents for client delivery. Participated in project training orientation and configuration workshops with customers and stakeholders to illicit technical, functional, and operational decisions necessary to install, configure, and implement the system solution. Worked closely with the user communities to educate and foster best practices as well as assisting in transitions from other systems and processes.

Confidential, Silver Spring, MD

Senior Business Analyst

• Implemented Clarity, Computer Associates Oracle Siebel-based portfolio management software application for the IS Enterprise. Tasks include requirements gathering workshops, data mapping and Fit-Gap Analysis. Responsible for creating the traceability matrix, release and implementation plans as well as coordinating UAT. In addition, part of a team to implement a major upgrade to the SuccessFactors learning management system with tasks including gathering delta requirements and leading a subcontractor team to perform validation and testing.

Confidential

Senior Business Analyst

• Assigned to a local pharmaceutical company to lead the effort to integrate the HRIS system with the learning management system to send new hire and change data daily. Responsible for gathering the requirements; working with business owners to understand the processing and legal regulations involved in transmitting sensitive data. Coordination with the LMS and HRIS vendors to facilitate the extract, data transformation, and upload to the SaaS system. In addition, created the project documentation including requirements traceability matrix, user requirements specifications, test scripts and release management plan. Assigned to two additional projects; one to close out a legacy learning management system and transfer the legally-binding learner training records to the vendor-supported LMS, which entailed detailed data verification and coordination with database analyst and business owners. The second project was to perform user focus group/requirements gathering sessions in an effort to understand the user community’s needs with respect to learning management systems. Created a questionnaire, requirements gathering forms, conducted user sessions, documented responses and prepared a full report of requirements ranked by criticality.

Confidential, Silver Spring, MD

Senior Business Analyst

• Responsible for supporting major software releases by gathering and analyzing functional software requirements and providing formal documentation baselined and traced through to implementation. Integration with Quality Control and Software Development teams to craft solutions for software change requests, new development tasks and resolution to problem reports. Utilized DOORS requirements management software to create modules, establishing concurrence and documenting changes. Prepared and conducted User Acceptance Testing, documented findings and ensured fixes were approved and incorporated. Prepared Word documents and exported the content to the modules, baselined the requirements and made continuous updates with tracking. Created wireframe diagrams and screen mock-ups for the web-based system; prepared screen captures and developed use case scenarios to enhance the requirements documents. Prepared and conducted face-to-face meetings with software development leads to review requested changes and to determine a plan, schedule and resources to meet the release timeline. Documented the results and prepared change request records, formal approved and tracked change request forms following the process through to approval.

Confidential, Germantown, MD

Senior Business Analyst

• Responsible for gathering and analyzing requirements and providing documentation for the Oracle Siebel CRM toll collection system using a formal systems design methodology. Worked closely with customers to elicit and refine functional requirements, coordinate changes/enhancements with software development, testing/QA and configuration management teams. Provide deficiency management for application issues and communicate workflow status to project stakeholders including risk management. Established relationships with other departments and lines of business involved with the project to coordinate activities and facilitate information sharing. Participated in the Proposal Development process by contributing technical and feasibility analysis, writing, and editing of formal documentation.

Confidential, Columbia, MD

Program Manager

• Representative for all customer contact including gathering requirements, supporting program initiatives, providing information on industry trends and support tools. Account management and staffing responsibilities for two major contracts with the Census Bureau and NIH. Day to day management of technical support staff providing Website management, database administration, content management and systems support for two of the largest Websites in the country. (Same position as below).

Confidential, Rockville, MD

Program Manager

• All facets of Program Management including budget/financials, staffing, monthly reporting, personnel administration, bid/no bid decisions, technical evaluations, client point-of-contact, contract administration, business development and program growth. Responsible for the Census Bureau account comprised of multiple task order contracts including help desk, software testing, database administration, network administration, project management consulting, regional office network and office automation support, network engineering, software development and CMMI compliance; supplying over 50 IT support personnel with varying periods of performance ranging from 10 years to short-duration project support and analysis with inception-to-date value in excess of $20M. Member of the Enterprise Process Improvement Committee responsible for establishing corporate-wide policy and initiating implementations of the SEI’s CMMI processes across the organization.

Confidential

Application Engineer / Solution Architect

• I assisted Business Development in securing custom content development contracts by gathering client requirements, making bid/no-bid decisions, crafting solutions and delivering proposed solutions either in face-to-face presentations, formal proposals or responding to Requests for Information and Requests for Quotes. Acting as a liaison between Sales and Production, I ensured the capture and transfer of the customer requirements and project vision while providing project oversight and integration solutions for content delivery and tracking through learning content management systems. I also managed two Sales and Marketing Coordinators who were responsible for proposal coordination, trade shows, conferences, collateral, support and maintenance for corporate intranet proposal content and prospecting efforts. Other Marketing and Business Development activities included: productization efforts, estimating/pricing, partnering opportunities and keeping abreast of emerging technologies, researching competitors, and monitoring industry standards and trends.

Confidential, Rockville, MD

Account Manager

Responsibilities:

• I managed the implementation, maintenance and support of debt collection financial systems for the Department of Housing and Urban Development, the Department of Labor and the Department of Justice. Using a matrix management model, I liaised with personnel from Programming, Contracts, Accounting and Production to design, develop, and manage requirements, testing, and implementation of customizations to the core software applications. I also provided program support, technical assistance and end user training for the HUD Home Equity Conversion Mortgage MIP collection system for five years. I assisted in the preparation of proposals and presentations for business development activities. I trained and supervised associate analysts in the day-to-day support of the program and system production activities. I also attended regular meetings at the customer site to identify issues, analyze and resolve system problems and obtain additional task orders. I was also involved in the development and delivery of course curriculum on software engineering process improvement methodologies (SEI/CMM) as part of the corporate Centers of Excellence initiative.