Business Process Analyst Resume Fairfax, VA - Hire IT People

SUMMARY:

Passionate programmer and consultant with 5 - year track record of innovation and success in information technologyTechnically sophisticated and resourceful Web Developer specializing in front-end development.
Experienced with all stages of the development cycle for dynamic web projects. Well-versed in numerous programming languages including JavaScript, SQL, and Python.
Strong background in project management and customer relations. Articulate communicator can fluently speak the language of both people and technology, blending technical expertise with interpersonal skills while interacting with the customers/teams and providing product/customer support.
Complete SDLC Lifecycle / Project Management / Design & Integration
Configuration and Maintenance / Technical Consultancy / Agile Development/Project Management

TECHNICAL SKILLS:

Languages: Semantic HTML5/CSS3, JavaScript ES2015+ /Node.js, PHP5/7, Python2/3, JSON, XML, SQL, Ruby

DBs & ORMs: MongoDB, RedisDB, CouchDB, MySQL, MariaDB, PostgreSQL, Oracle SQL, Mongoose.js, Sequelize.js

Platforms & Frameworks: Express.JS/Node.JS, React.JS, Redux.JS, Django/Django-Rest, JQuery, AJAX, Digital Ocean, AWS Cloud, VPS, Linux/Ubuntu, Git/GitHub Version Control, ITIL v3, Agile Scrum, KanBan

PROFESSIONAL EXPERIENCE:

Business Process Analyst

Confidential, Fairfax, VA

Responsibilities:

Developed over 50+ user reference guides for standardizing the way customers used the CRM product for organization-specific processes.
Elicited customer requirements to build workflows ranging from 1-step to multiple-step processes for 11+ Congressional Offices. Trained users for CRM messaging and services, a large operation in congressional offices.
Rendered & developed custom HTML/CSS email newsletter templates for Confidential, enabling custom daily/weekly/monthly outreach formats which are used to communicate the efforts of the incumbent rep to citizens.
During a year-long enterprise integration project, revitalized operational processes by producing 18 service workflows and overseen 45+ service workflows implemented from development to production (rapid deployment within 5 months timeframe). By standardizing their workflow into the CRM, will have more consistent oversight of the processes and progress of their constituent services.

Technical Support Analyst

Confidential, Arlington, VA

Responsibilities:

Administered cross-account merging of Confidential and Confidential subsidiary Confidential business accounts for increased enterprise collaboration efforts and ease in sharing, proposed $9,000 yearly savings in account membership dues. Enabled document and idea sharing across internal/external organizations, extending to the 300+ Confidential member stations.
Designed and Implemented SSO Single sign-on service for Confidential, a Software-as-a Service (SaaS) enterprise file sharing, syncing (EFSS), and content collaboration platform(ECC), as well as user account provisioning for 600+ Confidential staff and 1300+ external account collaborators. Provided regular updates to Confidential IT staff and leadership during the project. Collaborated with external resources through Confidential EFSS, streamlined collaboration efforts for over 11+ internal organizational and departmental initiatives, saving considerable time and money.
Configured account access rights and permissions, giving employees the access to do their job in an enterprise non-profit organization.
Solved Tier1-Tier2 service level incidents for such as OS hardware/software technical support issues involving cases of user account access, login/lockout, custom application installations appropriate to Confidential and assisted in enabling the enterprise to meet their strategic goals.
Composed Confidential SolutionCenter wiki and knowledgebase articles for future helpdesk troubleshooting reference.

Technical Support Agent

Confidential, Arlington, VA

Responsibilities:

Deployed and migrated user PCs from Windows XP to Windows 7 Enterprise to keep the organization on current and modern technology.
Initiated a new level of customer-focused technical support in the helpdesk, reducing stress in the workplace.

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Business Process Analyst Resume

Fairfax, VA

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