SUMMARY:

Senior Business Analyst/Senior Systems Analyst/SCRUM Master/Junior Project Management professional with over seven years experience in software upgrades, conceptual design, implementation and support of business solutions. Able to effectively lead lean process improvement initiatives from conception to execution. Excels in following various software development life cycles (SDLCs) utilizing Agile, hybrid, and waterfall methodologies. Excels in driving design and implementation of complex business solutions. Experienced in leading both tactical and strategic initiatives. Utilizes standardized, repeatable best practice processes when applicable to achieve optimal efficiencies and continuous improvement. Proven ability to own and manage products, processes, and technologies by interfacing with internal and external customers and Vendors, ensuring business goals are achieved. Exposure to the following industries: Transportation, IT, Food Manufacturing, Merchandising, Sourcing, Retail, and Insurance.

• Results - driven achiever
• Exemplary planning and organizational skills
• Detail oriented
• Innovative problem-solver
• Flexible team player
• Effectively prioritizes
• Juggles multiple tasks efficiently
• Relationship-builder with unsurpassed interpersonal skills
• Personable professional
• Builds rapport with diverse workforce in multicultural settings
• Resourceful team player
• Excels at building trusting relationships with customers and colleagues
• Exudes confidence, courage, and influencing skills to champion change
• Skilled problem solver with the ability to consider all options before making decisions
• Management, training, interviewing, and hiring experience (four years)
• Waterfall and Agile methodology knowledge
• Results driven and achieves them
• Goes above and beyond every day
• Exceptional follow through abilities
• Good humored
• Enthusiast under pressure
• Four years Project Management in Agile environment, both small and large scale projects (over $3M budget)
• Experience in insurance industry working personal lines, commercial lines, and reinsurance policies
• Experience working with Vendors face-to-face and off-shore
• Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
• Self-starter, adaptable, structured, ambitious and disciplined
• Prioritizes and manages time effectively and remains highly organized
• Possess entrepreneurial traits such as confidence, passion, high sense of urgency, persistence, drive, determination, and professionalism
• Self-motivated, responsible, and experienced at working in fast-paced, high demand environments
• Exceptional listener and communicator who effectively knows what information to convey verbally and in writing to different levels of the organization - I know and understand my audience

TECHNICAL SKILLS:

• Legacy System Migration Workbench (LSMW), SAP Business Objects, Winshuttle Transaction
• flat files, Excel, delimited files, databases
• SAP Data Services, SQL Server Integration Services (SSIS)
• MM, SD, P2P, PPP, WM, QM, and APO modules
• Oracle Transportation Management
• Business Intelligence (BI)
• BI BEx Analyzer programs
• Every Angle
• Business Objects / BOBJ
• SQL
• Winshuttle
• Microsoft Project
• Excel - intermediate to Advanced
• Access
• VISIO
• AS400
• PIM/STEP
• RUT (Rate Upload ToTool)
• CzarLite
• MileMaker32
• Lotus Notes
• Waterfall/Agile Methodologies
• Kanban
• ServiceNow
• Genius
• Stratum
• EDI
• JIRA
• HP Quality Center
• Genius
• Concur
• Ariba
• StrengthFinder
• SAP Solution Manager
• Crystal Reports
• TOAD
• Information Steward

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst/PIM System Administrator

Responsibilities:

• STEP/PIM (Product Information Management) system Subject Matter Expert
• Reporting Team Manager with one direct report supporting Sourcing and Merchandising business needs
• Ensures gathered business requirements are aligned to project scope, objectives and strategies
• Leads sessions using variety of requirements gathering methods such as interviews, documentation analysis, surveys, site visits, business models with executives, managers, developers, and subject matter experts to gather needed enhancements or upgrades
• Design custom reports, metrics, queries, and dashboards for business using Excel, Access, and SQL
• Data analysis on system data as requested by business
• Set up report automation when applicable
• Management duties such as interviewing, coaching, hiring/firing, and performance reviews

Confidential

Transportation Procurement Manager

Responsibilities:

• Developed and implemented carrier strategies for assigned regions, domestic and/or international, including administration of bid events
• Assessed the transportation markets and current state to determine appropriate strategy changes and tactical plans
• Executed carrier performance scorecarding process, including improvement actions
• Managed carrier contracts and compliance to volume and service commitments
• Analyzed transportation cost performance, including resolving variances to planned costs
• Handled all transportation sourcing within distribution network assigned (dry or temp networks), which includes multiple transportation carrier relationships across multiple modes (truckload, less - than-truckload, intermodal, rail)
• Responsible for $80 million annual transportation spend budget
• Negotiate rates and volume commitments with carriers

Confidential .

Senior Master Data Business Analyst/Data Governor

Responsibilities:

• Lead Business Designer/Business Lead for the Just-In-Time (JIT) Master Data Management (MDM) Finished Good material tool create design/build Agile project ($3.3M project budget)
• ensured better data quality, removed inefficiencies, for quicker speed to market for our SKUs
• reduced workflow cycle time by 42 days, equating to $338k annual savings
• Implementation of Master Data tools -
• SCRUM Master:
• Lead on conceptual design build for data gathering tools from ground up (includes conceptual solution design, data analysis, data mapping, data migration, configuration, conversion & governance rules, upstream & downstream traceability, facilitating & designing solution concepts, providing interface requirements).
• Facilitated daily scrum sprint planning and sprint demos
• Forecasted numbers of deliverables possible in an iteration
• Created project plans and tasks
• Arranged and participated in daily stand up meetings and decision making processes
• Responsible for backlog grooming
• Created user stories and use cases
• Created 23 Functional Specification documents and 18 training documents
• Executed functional and User Acceptance Testing
• Supported go-live and stabilization activities
• Trained end users on new system upgrades and related business processes
• Logged and resolved defects within HP Quality Center
• Elicited business and technical requirements from 23 cross functional teams to understand their needs
• Delegated project tasks and assignments
• Created project plans and timelines with the ability to stay on task and look ahead to upcoming tasks
• Communicated challenges proactively, offering solutions to those potential roadblocks
• Ability to gauge resource needs based on work effort, deadlines, and resource capabilities
• Maintained open communications with core team, extended team, and stakeholders regularly to communicate status of project tasks, challenges, progress, etc.
• Created weekly project status metrics to communicate out to business
• Handled Change Management communication for project

Confidential

Senior Master Data Analyst

Responsibilities:

• Lead cross functional project meetings for Grocery Platform
• Responsible for creating/extending all grocery/snacks direct/raw materials
• Provided coaching, guidance, and training
• Developed, documented, implemented and communicated new business processes out to all appropriate groups
• Facilitated all merger and acquisition work as it related to Master data
• Ensured data accuracy and timely completion of data set up on or before business deadlines
• Troubleshoot and resolve issues related to data quality and data inaccuracy through established auditing processes

Confidential

Business Analyst

Responsibilities:

• Facilitated daily scrum sprint planning and sprint demos
• Logged and resolved defects within HP Quality Center
• Trained end users on new system upgrades and related business processes
• Supported go-live and stabilization activities
• Executed functional and User Acceptance Testing
• Created 23 Functional Specification documents and 18 training documents
• Created user stories and use cases
• Responsible for backlog grooming
• Arranged and participated in daily stand up meetings and decision making processes
• Created project plans and tasks
• Forecasted numbers of deliverables possible in an iteration
• Elicited functional requirements from business
• Documented Return on Investment ROI for projects
• Designed functional solutions that enable process change, continuous improvement and competitive advantage
• Documented conceptual design using functional specifications.
• Collaborated with IT and Vendor to ensure that functional designs are appropriately translated into technical designs
• Infrastructure Services - Design and implement application security roles which mitigate segregation of duties issues and mirror business job functions
• Application Services - Deliver configuration based solutions that are contemporary and in accordance with architecture guidelines
• Designed and executed functional unit, scenario and integration test plans and scenarios
• Managed stages of projects through uniquely assigned project manager roles and responsibilities.
• Executed project management disciplines to ensure project activities and tasks are delivered on time, within budget and according to approved scope and quality requirements

Confidential .

Senior Transportation Planning Analyst

Responsibilities:

• Responsible for training 54 carriers on Target VICS BOL process and EDI mapping requirements for VICS BOL initiative
• Responsible for on-going reporting and problem resolution for Target VICS
• Handled BI Reporting for Transportation team
• IGNITE Logistics Recognition and Reward program committee member - helped design and implement new employee recognition program
• Identified and wrote 27 Transportation Standard Operating Procedures (SOPs) needed for OTM (Oracle Transportation Management) project
• Involved with initial OTM/Oracle Transportation Management system training, design, and testing
• Responsible for compiling and analyzing overweight loads database weekly
• Root cause analysis and resolution of identified issues causing overweight loads
• Trouble-shoot and resolve transportation system issues
• Leadership role as Team Lead for West coast temp control team
• Resolve missing carrier EDI statuses or on-time delivery reporting errors as they occur
• Analyze late deliveries and address issues with carriers
• Handle transportation planning needs for season tomato Fresh Pack season - - freight broker loads using our contracted carrier base

Confidential

Customer Service Coordinator III/VMI Analyst

Responsibilities:

• Order management, checking for product availability and working with Supply Planners on inventory shortages
• Created reports to track the progress of the Wakefern high-profile grocery account
• Work closely with the buyers to ensure customer satisfaction and on-time delivery
• Work with sales to resolve pricing discrepancies and resolve customer complaints
• Clear pricing discrepancies and deductions
• Clear invoice problems by submitting credits/rebills in order to invoice customer correctly
• In charge of handling all Wakefern Store Direct programs which includes monthly promotional orders shipping to over 250 Wakefern store locations
• Responsible for working the Wakefern Can Can promotion which is the largest promotion for ConAgra Foods.

Confidential

Customer Care Team Lead & Trainer

Responsibilities:

• Interviewed, hired, trained and mentored all new customer care representatives for call center
• Handled all OS&D (over, short, damage) issues and claims for Midwest region
• Resolved customer complaints for customer service escalated issues
• Dispatcher for daily driver routes
• Outbound Supervisor for OTR (over-the-road) drivers
• Ensured outbound loads were properly loaded and freight bills matched the freight on the trucks
• Data entry for billing to get paperwork ready for drivers
• Ensured hazmat loads had proper placards and paperwork

Confidential

Policy Processor/File Clerk

Responsibilities:

• Processed personal lines, commercial lines, and reinsurance policies
• Worked with Underwriters on policy verification or questions when processing