PROFESSIONAL SUMMARY:

• Over 5+ years of extensive experience as a Business Analyst(BA) and Business Process Re - engineer(BPR) in improving operational efficiency and reducing costs while meeting challenging business demands in Banking and E-commerce domain using IT Business Analytics, Modeling expertise, and SDLC process.
• Experienced in conducting Joint Application Development (JAD) sessions, workshops, Business - Management - Client (BMC) sessions.
• Experienced in all phases of the Software Development Life Cycle (SDLC) such as traditional waterfall model as well as iterative approach to software development.
• Used the Agile methodology to build the distinct phases of Software development life cycle.
• Lead the Business Analytics team and conducted collaboration sessions with Data Analytics
• Used the scrum methodology to develop the scope of the work and increase productivity.
• Exceptional Documentation Skills for writing Business requirement document and Functional Requirement Documents.
• Used the Rational Unified Process (RUP) to build the divergent phases of Software
• Experience in developing, documenting, and implementing applicable Quality Assurance processes and procedures to provide more effective quality methods.
• Deep knowledge of SQL for querying the data and working on large data sets.
• Experience working with the extraction/ transformation/ loading (ETL) processes.
• Hands on experience with the web development including HTML-5,CSS-3,JavaScript,AngularJS,jQuery
• Right balance of technology and business skills to deliver better outputs.
• Familiar with current industry standards such as HIPAA compliance and health care systems.
• Strong understanding of Medicare and Medicaid services in health care industry, claims management process of life insurance and property
• Hands on experience with the Bug and Issue tracking methods
• Good understanding of test models and methodologies. preceded over the User Acceptance Testing(UAT) for the projects in the testing phase.
• Experience in generating routine and adhoc reporting and analysis to assist in evaluating production performance and resolving issues/incidents.
• Experience being part of the business reviews with various stakeholder groups including Compliance, Customer Experience, Product Management and Engineering to collaborate and identify Client pain points, automation opportunities, and Tool improvements and help teams obtain funding for Project implementations.
• Perfect blend of technical knowledge from Masters and experience from previous jobs

TECHNICAL SKILLS:

Methodologies: Expert UML, Agile, Waterfall, SDLC, Scrum.

Reporting tools: Tableau, Prezi, PowToon, M-ppt

Business skills: Proficient Excel, PowerPoint, Word,Outlook, SharePoint, MS project Suite, Ms Visio, Pareto, Fish Bone, Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Prototyping, Project Management

Database Access: SQL Server Management Studio, Data analysis/Data requirements

Languages: C, Java, R, HTML-5, CSS-3, Angular JS, UML, SQL, PL/SQL

QA/Testing: Validate Test Case/Test Scenarios/Test Data,AIT, JIRA, QA Management, Inv Workbench, Selenium, Ab initio, Q-TRMS, SQL, Problem tracking system

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst & Business Process Re-Engineer

Responsibilities:

• Conducted JAD sessions and captured business specifications requirements.
• Documented, Presented and maintained the captured requirements.
• Tracking/managing action items, issues/incidents and risks using issue tracking system.
• Performed GAP analysis to differentiate between the “As Is” and “To Be” systems.
• Coached and reviewed Direct reports by helping all teams understand business drivers and create a weekly control chart review to react immediately to anomalies with stakeholders in Risk and Project Management.
• Helped the Fraud Risk Investigations team to avoid Fraud leakages at time of identification by building a “Fraud MO” identification process and reporting back to the Risk analysts to build Decision rules to stop Fraud losses at source.
• Created Guiding tenets for stakeholders to set specific principles on “How to deliver value” in collaboration with Project management office, Engineering and Analytics
• Used SQL for accessing the customer databases and written complex queries connecting tables
• Track and communicate team velocity and sprint/release progress.
• Worked in coordination with the Dev teams to setup the Warehouses of the customers data during the ETL.
• Created warehouses for the Investigation and the other customer data
• Extensively designed class diagrams, use case diagrams, activity diagrams, sequence diagrams, and deployment diagrams.
• Maintained the Requirements Traceability Matrix (RTM) for the respective parts.
• Developed and documented Project Plan including Milestone Plan, assisted TRMS management in creating RACI charts.
• Provided knowledge and support to the development teams to understand SOPs and business limitations and requirements.
• Involved in test strategies and test execution.
• Used the Confidential Instance Tracker(AIT) system for bug and Issue tracking .
• Coordinated with QA team in creating Test Cases and conducted UAT to test the final application for usability, to verify all the user requirements were satisfied.
• Involved in documentation of business constraints and assumptions
• Used MS Excel Macro’s, Pivot Tables for Reporting Project status to Program Managers.
• Created presentations using innovative and highly interactive tools such as Powtoon and Prezi besides MS PowerPoint for meetings and sessions.
• Used TABLEAU for the reports of the investigator performance and amounts of $ value savings corresponding to respective teams/locations and Managers.

Confidential

Business Analyst

Responsibilities:

• Participated in regular business requirement, Functional requirements (BRD, FRD) meetings with business users
• Performed requirements analysis and delivered final requirement documents.
• Performed GAP analysis to differentiate between the “As Is” and “To Be” systems.
• Conducted technical and non-technical presentations to the management and to the stake holder
• Track and communicate team velocity and sprint/release progress.
• Developed front-end functional specification documents based on reporting requirements
• Used the SQL for the data querying and Excel pivots for the data reports
• Worked with the Dev and BA teams to update and edit the SQL queries for the routing algorithms
• Experience with SQL for updating the pulled in reports
• Worked with technical architect to deliver the functional design specification documents
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Developed test scenarios and implemented test plan, providing key input in working with users in defining project and system requirements.
• Been a part of the Lead-pilot batch for the Business Analysts at the extended locations.