SUMMARY:

• Certified Lean Six Sigma Green Belt with 17 years IT consulting experience focused on project management, business analysis product management and application development. Experienced with facilitating JAD sessions, gathering requirements, preparing design documents, creating use cases and business process models, developing and executing test plans and consulting with the offshore development team to ensure development efforts meet business requirements.
• 17+ years of experience in project management for medium and large scale projects. Coordinated with BI (Data warehouse), DBAs, Business Analysts, Data Analysts and QA teams, .NET Developers, software vendors on strong Matrix projects, interacting with functional and technical teams supporting various application including Pricing, Business Intelligence, Quality and Risk, Sales Reporting and Accounting.
• Provide project management for IT projects, IT support, training and best practices for office staff and manage the IT staff’s day to day tasks.
• Provide relationship manager between CCPF and all IT vendors.
• Develop project plans, create test plans and manage deployments for projects and enhancements.
• Provide application support, triage defects, troubleshoot issues, plan break/fix implementations and scope.
• Managed the CCPF internal portal implementation which provides office staff with up to date information, opportunities to collaborate and document management.
• Manage major enhancements to the Health Benefits module of the Pension Benefits Administration system, delivering the projects on time and within budget.
• Utilize Google Analytics to provide insight and metrics for the public facing website and internal portal to assist in design and enhancement decisions for the sitesProvide Project Management assistance in managing and resolving issues and risks on various project iterations.
• Manage requirements and analysis with software engineering and quality assurance teams.
• Manage issues and concerns during design and development to ensure adherence to requirements.
• Led the product management process for the Metric that Matter software tool.
• Define and manage design scope, schedule, and resources necessary to complete design requirements utilizing Agile Methodology.
• Own, manage and maintain all design deliverables from vision to final inspection, including business requirement docs, use cases, user stories, mockups and design docs, test plans and test scripts.
• Provide consultative product expertise to other teams within the organization by acting as the subject matter expert of functionality.
• Provide technical project management and collaborate with architects, developers, database administrators in the design and implementation of systems.
• Facilitate requirement meetings with executives, project managers and key stakeholders.
• Work with clients in the Utah, Connecticut and Denmark programs to create solutions that meet their requirements and parallels overall business strategy.
• Participates in system launch and implementation tasks and post release production support.
• Provide technical project management and collaborate with Web Services, project managers, architects, developers, database administrators, operations and Quality Assurance (QA) in the design and implementation of systems.
• Led the project management process for the Research Verification team by planning the design, managing the schedule and coordinating the resources to complete the development as scheduled.
• Manage the work effort of 4 - 6 people in Agile environment supporting .NET applications.
• Participates in system launch and implementation tasks and post release production support
• Managed the SDLC of all new and existing interfaces to the global SAP Sales pipeline application including SAP and non-SAP applications: Supervised the successful integration of several applications to the Sales pipeline application with the use of Web Services, BizTalk, XML batch processing and SAP Middleware.
• Represented the OM team on Program Managements status calls, providing updates and customer requests.
• Negotiated with various stake-holders to manage scheduling, scope and expectations regarding deliverables. Managed resources as necessary to ensure project success.
• Predicted and mitigated risks. Initiated Business Impact Analysis and interacted with SMEs to establish worst-case and projected-case scenarios.
• Managed converging and simultaneous deliverables
• As an application developer at Accenture for the Metro/Service Center Organization, provided application development and support services for the P2P Capability. Executed full life cycle software design process including product requirements definitions, modeling diagrams, design specifications, implementation, debugging/testing and maintenance. Created testing procedures and executed quality assurance testing to ensure all new systems operated as intended by client.
• Redesigned independently within team, the Approvals and Authorizations System (P2P R2.0) for the Americas Service Center by converting Lotus Notes based databases into custom web-enabled tools.
• Ensured the continued compatibility with Firms’ infrastructure for the ASC P2P Notes applications in regards to the Notes upgrades, Windows upgrades and the name change to Accenture, by creating use case diagrams, technical diagrams, making code changes, performing assembly and product testing utilizing the Agile methodology.
• Volunteered to serve as Team Representative for the CIO Usability Team that reviewed CIO applications and provided guidelines and tips on making the applications more user-friendly.
• Developed as a team troubleshooter, Notes based Approvals and Authorizations System for the European Service Center (P2P R2.4): As the onsite ‘analyzer’ of system issues in Dublin, Ireland, assessed, estimated and fixed issues of varying degrees, even when poorly defined.
• Teamed in transforming the ASC Front Door into a custom Web application for the Self Services optimization project, by converting Notes based products into web products.
• Converted Notes based forms, views, navigators and links into custom Web products using JavaScript, HTML and XML.
• Served as the team’s SQA Project lead; conducting post release interviews with the development and functional team to determine if Capability Maturity Model (CMMi) best practices were followed and to provide future recommendations.

TECHNICAL SKILLS:

Languages: UML Web Services HTML XML JavaScript ASP SQL Lotus Notes Advanced Structured COBOL CICS/CEDF JCL EDIEASYTRIEVE Plus

Software: MS VISIO MS Sharepoint MS Project MS Access MS Excel MS CMS MS BizTalk MS Outlook MS SQL Server 2012 Rational Clearquest SAP CRM JIRA Centralpoint

PROFESSIONAL EXPERIENCE:

Business System Analyst

Confidential

• Hands on experience in Business System Analysis, Data Modeling, Object Oriented Software Analysis documenting, developing process flow diagrams.
• Proficient in industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models), DMAIC, Waterfall and Agile.
• Experience in developing Test Plans, Test Strategies, Test Cases and executing Test Scripts for projects ensuring the data meets the business requirements.
• Facilitated JAD and JRP session with executives and project managers, prepared workshop materials and organized workshop activities.
• Facilitated requirements gathering sessions with end-users and business management.
• Sound proficiency in analyzing and creating Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow Diagrams and Sequence Diagrams based on UML methodology.
• Participated in quality assurance and user acceptance testing, final sign-off, system launch and post-implementation performance monitoring.
• Worked with clients to create solutions that meet their requirements and parallels overall business strategy. Develop functional specifications based on the client's requirements and actively coordinate and maintain the interaction between the Software team and the client.
• Conducted detailed and comprehensive business analysis by working with the business customer and end-users in order to identify system and operational requirements and improvements.
• Lead requirement gathering, business processes re-engineering, use case development, scope definition, resource planning, risk analysis and development.
• Analyzed and documented Business Requirements and Business Process Models to create BRD for better understanding of the business process. .
• Eliciting requirements through various techniques like JAD (Joint Application Development) sessions, Protocol analysis, Prototyping, Case Analysis, Workflow Analysis, and Functional Decomposition Analysis.
• As Team Conversion Lead, worked with Program Conversion Project Manager in various conversion management tasks such as time estimation, task identification, and conversion timeline and integration points via MS Project.
• Served as the Functional lead to gather requirements, create use cases, class diagrams, and functional designs, led QA activities which included: creating test case, creating and executing test scripts and coordinated user testing for monthly and quarterly enhancement releases that were successfully released into production
• Teamed in redesigning the Lotus Notes based Sales pipeline application by gathering requirements, creating sequence and activity diagrams, creating functional designs, performing product testing and facilitating user acceptance test within a Waterfall methodology framework. Successfully released a new version of the Sales application on time and within budget.