Summary

IT professional with proven experience in project management, application implementation, and implementation business analysis. Experience in all aspects of requirements management, process documentation and project management. Skilled in establishing rapport and gaining confidence of both business and technical teams, leading to a more cohesive and effective working environment. Noted for team building skills, ability to communicate with and satisfy users at multiple levels of organization, and for ability to partner with technical and functional resources. Plan and manage multiple priorities, consistently delivering on time, and within scope.

Professional Experience

Confidential, AUSTIN, TX
Business Analyst 2010 (Contract)

• Functional and Technical Analysis for Texas Department of Criminal Justice (TDCJ)
• Cost Benefit Analysis (CBA) for Texas Department of Aging and Disability Services (DADS)
• Statement of Work (SOW) for Texas Supreme Court
• As-Is/To-Be process analysis for Texas Workforce Commission (TWC)
• GAP Analysis for Texas Workforce Commission (TWC)

Confidential,AUSTIN, TX
Business Analyst/Project Management 2005 to 2009

• Lead Business Analyst for PacifiCare and United Health Group open enrollment implementation for vendors/clients (IBM, Macy’s, AT&T....) Internal project management with IT, subject matter experts (SME), and executive ownership (XO)
• Lead Business Analysis of SOX, SAS 70 Type II and HIPAA audits and ensured closeout of issues resulting in the correction and completion of the area’s system design documentation in support of the on-time/on-schedule close-out of audit finding and issues.
• KPI and Benefits analysis, GAP deviation investigation, Root Cause analysis and reporting.
• Approve, plan, & UAT supervision of installation and testing of new products and improvements
• Presentation of functional and technical requirements for business groups and executive board.
• Six Sigma (SIPOC) of corporate internal mobility process improvement for communication excellence and processing efficiency of system-level support of multi-user operating systems
• Agile based development specifications and functional tier requirements for new systems and projects, process improvement and transition of services, reducing backlog by 25%.

Confidential,AUSTIN, TX
Business Analyst/IT Project Management 2003 to 2005

• Created ITIL implementation of service management including project plans, project schedules, test master plans, business requirements, and reviewed with project teams for completeness.
• Development and project for IT Implement high availability & disaster recovery programs
• Call Center Performance improvement, Benchmark Comparison & Best Practice Analysis
• Six Sigma (SIPOC) strategic process improvement initiatives on time, $22,000 under budget
• Database analysis of SQL based servers, including SQL Best Practice Analysis

Confidential,AUSTIN, TX
Owner – Business & Database Solutions Development 2001 to 2003

• Business consulting services for UML business model design and database solution deployment
• Developing custom database applications using SQL Platform, Microsoft Access & Visual Basic
• Collaborating, developing and planning and security project implementations

Confidential,AUSTIN, TX
Business Analyst/Project Manager 1999 to 2001

• Resolved root cause with preventive/corrective actions to Severity 1 and 2 incident supported software/hardware/networks problems for all systems under web hosting environment.
• Delivered advanced custom reporting via Microsoft Access & Transact –SQL
• Implemented website transactional fraud counter measures, eliminating $125,000 per month.
• Project Managed/Implemented Enhanced Small Business Credit Program (B2B functionality)
• Completed corrective re-programming of web site transactional interface to back office systems
• Competed full review of relational database schema, establishing working ERD

Confidential,COLLEGE STATION, TX
Business Analyst/Systems Analyst 1996 to 1999

• Implementation and migration to JD Edwards ERP integrated turn-key financial software
• Project managed software/systems MRP development of virtual product modeling with SQL basis
• Provided security/authentication transfer of all data platforms
• Complete overhaul of all data communications, increasing throughput 300%
• Establishment of intranet departmental data/informational sites… ROI +1500%
• Establishment of secure SFTP\\SSH data exchange saving over $55,000 annually
• Collaborate with team through all phases of SDLC to create new Remedy Request for Service module. Gather requirements, work with technical resources to design system and test plans, coordinate testing, develop and maintain user documentation, provide training and evaluate enhancement requests, resulting in streamlined process and enhanced reporting capabilities
• Establishment of internship program… saving $75,000 annually in outsourcing.
• Expedite updated Policy and Procedure manual, key deliverable to client. Develop, deliver and negotiate agreement for over 70 detailed process documents in 3-4 months. Work with subject matter experts (SME) to accurately communicate methods for service delivery, while ensuring compliance to SOX and to contract terms. Implement and enforce annual review cycle

Confidential,COLLEGE STATION, TX
IT Project Management 1993 to 1996

• Implementation of distributed technology systems and SQL patterned data standardization
• Successful roll-out of Immediate Publisher- Replicating Subscriber database architecture
• ITIL service support to ensure area subject matter experts were engaged throughout the configuration process, User Acceptance Testing (UAT) and training, resulting in a more successful adoption of the application within a three month deployment period
• Organized and improved the Software Testing Group’s (STG) project lifecycle by formally designing, capturing, and publishing new processes and procedures to the organization. KPI standards reviewed, streamlined test case creation and execution of deviation analysis.

IT Certifications, Training, Technical Literacy and Security Clearance

ITIL Certification in foundation and V3 Levels
Microsoft Certified Database Administrator (MCDBA)
Microsoft Certified Solution Developer (MCSD)
Microsoft Certified Systems Engineer plus Internet (MCSE+I)
Texas Department of Public Safety (Fingerprinting and Background) Security Clearance
Texas Department of Criminal Justice (Fingerprinting and Background) Security Clearance

Technical Literacy
ITIL Service Strategies Six Sigma (SIPOC) Process Diagrams
Data Analysis Cost Benefit Analyst (CBA) GAP Analysis
Statement of Work (SOW) UML Diagrams UAT & Delivery
As-Is/To-Be Analysis Microsoft Visio 2007 Use Cases
SQL 2005 KPI Analysis Microsoft Project

Advanced Training

• JD Edwards (Front Office): Turn-key Accounting, Inventory, Purchasing, Sales Ordering
• JD Edwards (ERP): Product Data Management, Shop Floor Control, and Technical Foundation
• Platinum(Front Office): General Ledger, A/P, A/R, Order Entry, Purchasing and Inventory
• Computer Science/Business Administration
• Computer Science/Information Technology