PROFESSIONAL SUMMARY:

• 10+ Years of industry experience as a Business Analyst with respectable understanding of High Level Business Requirements Gathering, Business Process Flow, and Business Analysis.
• Industry experience across various domains such as Finance, Healthcare, Insurance and Banking.
• Worked closely with Stakeholders, SME’s and staff to understand and document Business, Functional and Software requirements.
• In - depth understanding of SDLC, UML, AGILE, Business Process Modeling and Rational Suite including Rational Rose.
• Highly experienced in writing Business Requirements Document (BRD), System Requirement Specifications, Functional Requirement Document (FRD), Non-Functional Requirements and Use Case Documents.
• Skilled in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Sequence Diagrams in VISIO
• Actively involved in hosting, participating and facilitating Joint Application Development (JAD) Sessions, Project Meetings, Review Meetings and Walkthroughs.
• Extensive experience with MS Visio for drawing flow charts and screen mock ups and MS Project for status reporting and planning.
• Dexterous in Business Writing and Reporting including drafting contracts, documentation and editing of User manuals and training manuals.
• Adept in managing reporting, analysis and decision making for a change request using tools like Microsoft Excel.
• Creative problem-solver skilled at analyzing business needs to achieve sound results.
• Exceptional facilitation and mentoring in meetings.
• Creative, self-motivated and aggressive self-starter and a versatile team player with excellent analytical, problem-solving, communication and interpersonal skills.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows XP/NT/VISTA/2000/98/95

Languages: SQL, PL/SQL

Databases & Tools: SQL Server 2005 & 2008, Oracle 9i/10g

Business Modeling Tools: Rational Rose, Microsoft Visio

SDLC Methodologies: Water Fall, Prototyping, Spiral, Rational Unified Process (RUP) and Agile methodology

Project Management: Microsoft Project, MS Office 2007 (Outlook, Access, Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Business Analyst / System Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements through formal and informal sessions and validated the needs of claims processors, CSRs, Audit Processors, Providers and other business stakeholders.
• Analyzed the existing claims process HIPAA 4010 and ICD 9 coding system and created BRD, FRD and Non-Functional Requirement Documents for the proposed HIPAA 5010 claims processing system and ICD 10 coding system.
• Designed flow-charts using MS Visio to explainX12-837, X12-997 and X12-835 formats.
• Conducted the required GAP analysis between their AS-IS submission process and TO-BE Encounter Data Submission Process.
• Worked closely with the claims processing, submission and Error corrections.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Completed the documentation of Claims Scenario’s for the source system.
• Involved in creating business processes and modeling diagrams.
• Generated use case scenarios and documented workflow and business process.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Developed, measured, and reported project plans and status with MS-Project.
• Worked with project teams and providing daily interaction with senior operations, project, and client management.
• Performed cost and schedule functions, which included developing cost estimates and work breakdown structure (WBS), project performance analysis and forecasting.
• Coordinated with the Development and Release Management team for Production implementation.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis by working with the client IT staff, supervisors, and end-users, to identify system and operational requirements and improvements.
• Gathered requirements for all the different phases of the project. Conduct individual and group sessions with sponsors and users to gather business requirements.
• Develop strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Document the business requirements and help the business to signoff the business requirements.
• Develop business and functional use cases, project plans and manage the project scope.
• Delivered presentations on Project Status and Current Open Issues Report to Users, Stakeholders and other involved groups
• Provide strategic support in development of detailed project plans, work assignments, target dates etc.
• Conducted gap analysis to identify the compatibility between the legacy system and the new business requirements.
• Conducted weekly meetings with the development and testing team to relay any changed requirements and updates on the development and testing.
• Play a key role in the planning, testing, and implementing system enhancements and conversions
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Visio.
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• Worked in the RUP Framework involved in iterations at each phase of the software life cycle.
• Knowledge evocation through user interviews and JAD sessions and used work flow diagrams, Process flow diagrams and E-R diagrams for the representation using Rational Rose.
• Act as a resource in understanding how IS systems carrying out business functions and assists in ensuring the timely and effective implementation
• Worked closely with project manager in handling the whole project.

Confidential, Sunnyvale, CA

Business Analyst

Responsibilities:

• Conducted JAD sessions with Project’s Stakeholders identifying problems and coming up with best alternative to resolve that. Created targeted Questionnaires for SME’s to gather requirements.
• Followed a structured approach to organize requirements into logical grouping of essential business processes, business rules, and information needs, and insure that critical requirements are not missed.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Develop business test cases and work with the QA team during system testing. Worked as a bridge to fill the gap of communication between business users and IT designers to clarify questions and issues related to system requirements.

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Stored reported data into database platform based on business rules, procedures and definitions.
• Gathered and analyzed Business Requirements to transform into Functional Specification Document (FSD).
• Supporting the technical team in the product development and delivery process.
• Interviewed business area experts, IT experts asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical teams across organizational lines.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs, and ensured that none of the critical requirements go unnoticed.
• Managed all the requirements in Rational RequisitePro, making requirements available to all team members and stakeholders involved in the project.
• Monitored client expectations and skillfully negotiated with clients through client involvement and all types of communication with the client’s team throughout the lifecycle of the project.
• Interacted with the Subject Matter Experts (SMEs) and stakeholders to get a better understanding of client’s business processes.
• Followed UML based methodology using Rational Rose for creating Business Cases and Use Case Models after assessing the status and scope of the project and implementing technology based solutions that will meet their strategic business processes needs.
• Identified Use Cases from the requirements and wrote Use Case Specifications document.
• Linked business processes to organizational objectives, identifying opportunities for business process improvement and involved in the performance of cost/benefit analysis.
• Reported status to project management and project owners on a weekly and monthly basis.
• Educated client’s team and stakeholders on the benefits and risks associated with the project.
• Involved in the periodically held JAD sessions for project updates as well as involved in the weekly meetings to discuss the current project status.

Confidential, NJ

Business Analyst

Responsibilities:

• Performed the functionalities and responsibilities of a Business Analyst as a liaison between the business and the development team
• Worked in the Agile (SCRUM) framework, that resulted in completing the sprints and the documenting the production process eAudit Engagement Site is a SharePoint collaboration site provided to Group Auditors and Management, Sub Group Management, Component Management and Report Management. Worked in the SharePoint collaboration site that includes sub-sites, site Content types, InfoPath forms, workflows, custom web parts, site columns, lists and document libraries.
• Collaborated with the QA team to test the functionalities of the Engagement Site new components, to discover and ensure the performance of the site at various levels and stages
• Prepared Product requirement Documents (PRD), Functional Requirement Document (FRD), Request For Proposals (RFP), Request For Change (RFC) and Release Notes
• Performed Business Analysis, Report Analysis, Report Variation Analysis and Delta analysis based on the reports and documents on all the workflows
• Gathered, Created and Updated the Engagement Site information system in the fields of: Report Addendum, Report Analysis, Reporting Dashboards, Site Administration, Site Configuration, Component Communication and Support page

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Worked with IT stakeholders including vendors and Standards Development Organizations to determine GAPS between existing standards and the ones being set by the Office.
• Designed and developed html sites that provide information for stakeholders to use in order to identify which tools and resources released by sales & marketing folks are the most fit for their business needs;
• Worked as a business analyst to build Strategy Web application for financial statements and inspections.
• Identify, research, investigate, analyze, define and document business processes
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML and Business Process Modeling.
• Conducting user interviews, gathering requirements, analyzing the requirements using Rational Rose requisite pro - RUP
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications
• Act as a resource in understanding how IS carry out business functions and assists in ensuring the timely and effective implementation
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationship
• Assisted in development of training materials for new technology and process improvements.
• Responsible for finding immediate and innovative solutions for intricate time-sensitive issues on a daily basis.

Confidential

Project Leader

Responsibilities:

• Gathered new process requirements for Login, Opportunities, & Online Test modules requested by the business users and listed a summary of all requirements that needed to be produced by conducting requirements gathering workshops.
• Developed project specifications and use cases by using activity & use case diagrams for client configuration package.
• Performed ad-hoc queries and was responsible for designing the flow of the process based on the requirements gathered.
• Facilitated peer & stakeholder reviews and obtained sign-offs on functional specifications document (FSD), design documents, & test plan document.
• Created data flow diagrams using to represent the flow of the functionality.
• Created issues & risk list which was a living document during the life of the project and tracked all issues & risks and their resolutions & mitigation solutions.
• Facilitated communication with developers, business users, and other multiple levels of management across various departments and updated the management team with weekly status updates.
• Prepared test requirements document that could be used to prepare test cases, test data, and validation plans for the application to be tested in Integration testing, formal testing & UAT and assisted in testing activities by creating & resolving the defects in Mercury Quality Center
• Coordinated with development teams during development and testing phases of the project.
• Worked on problem analysis, researched solutions and presented recommendations.

Confidential

System Analyst

Responsibilities:

• Gathered requirements by conducting stakeholder meetings, interviews and discussions.
• Loaded data from large flat file into oracle databases.
• Involved in interview sessions with end-users to gather information about business processes.
• Actively performed business requirement gathering / analysis and data analysis.
• Managed projects that included maintaining project schedules, managing resources and providing solutions ensure project activity is in accordance with project plan and standards.
• Coordinated and managed the development and delivery of written specifications to capture business process requirements.
• Guided QA and Developer regarding the defects, Technical Specification Documents and Mapping Documents.
• Provided all standard quarterly reports including data analysis and graphs.