Business Application Analyst Resume Windsor, CT - Hire IT People

SUMMARY:

A dedicated Business Analyst, with over 5 years of experience supporting business solution, and production software in healthcare and business operations environments. I look to utilize an advanced business acumen, analytical ability, and technical knowledge to derive practical business solutions, and achieve company goals.
Requirements gathering, prototype, reference, report and support documentation
Engaging stakeholders at all phases of SDLC and resolution effort
Practical experience, or working knowledge of, ERP, SAP, Cognos and DB management
Enterprise data analysis, development, performance, allocation, and reporting

PROFESSIONAL EXPERIENCE:

Business Application Analyst

Confidential, Windsor, CT

Responsibilities:

Provided exemplary administrative support; applied recommendations, solutions and engaged project stakeholders in clinical, EHR, and operations solution software builds
Effectively analyzed SharePoint, enterprise and department specific performance data, ERP systems, and provided MS Excel, Salesforce, and SSRS metric reporting solutions
Promptly resolved complex data and financial reporting discrepancies thru root - cause analysis, and performed complex MS Access and SQL DB queries and scripting
Managed changeover initiatives and infrastructure components; developed prototypes and reference documentation and supported users via Active Directory, RDP and VNC

Sr Business Analyst Consultant

Confidential, Hartford, CT

Responsibilities:

Facilitated and engaged stakeholders during benefit and health wellness application projects via joint application development (JAD) and Go-To-Meetings (GTM)
Documented business requirements, provided, development, QA, and administrative support; developed UI prototypes and prepared business requirements document (BRD)
Coordinated user acceptance testing (UAT), walkthrough, work product review (WPR) and provided updates thru MS Excel, SharePoint, and IBM Rational Suite reporting options
Led corrective maintenance effort; conducted root-cause analysis, data queries, project reporting and documentation via MS Excel/Visio SQL Server Management Studio.

Confidential, Windsor, CT

Business Project Analyst Consultant

Responsibilities:

Effectively managed multiple health insurance enrollment projects; documented and gathered business requirements, and provided, development and QA, support
Coordinated collaborative effort via multiple joint application development (JAD) sessions, TeamSite, MS Excel and SharePoint reporting options, and Agile methodology
Proactively led data discrepancy effort via programming code and SQL script modifications
Responsible for developing build prototypes reference documentation and user reference materials; web-based application content and interface module update and management

Client Enrollment Analyst

Confidential, Farmington, CT

Responsibilities:

Guided clients through area healthcare program enrollment and re-enrollment processes; analyzed, processed, and modified data across electronic data interchange (EDI) systems
Coordinated, and conducted client meetings; efficiently collected, and processed financial and healthcare data, and documents and processed across multiple integrated systems
Performed web, AVR/IVR, document management, Medicare & Medicaid data analysis, and query reporting via CMS & HPMS, and developed database reports via MS Excel
Led medical billing, and pharmacy claims resolution effort with clients and healthcare professionals, and managed patient enrollment accounts to completion.

Operations Supervisor

Confidential, Cheshire, CT

Responsibilities:

Assisted employees with financial, health wellness, investment and technology promotional product discrepancies and escalated customer service challenges
Developed sales scripts, managed incentivized promotional campaigns, conducted QC sessions and conducted employee training and reporting thru MS PowerPoint and Excel
Proactively analyzed workflow discrepancies; provided daily and monthly user and system performance updates, recommendation, and reporting for management
Generated user performance reports and inbound call queue statistics via Aspect Performance Management systems, MS Excel, and supported CRM application reporting