PROFESSIONAL SUMMARY:

• 8+ years of experience in Business Analysis, Business Process Design, Streamlining, System A nalysis and Design, Quality Assurance, Software verification and validation across Education, Airline,, Healthcare, Semiconductor, Retail(inventory), Automobile and Consulting Industries.
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modelling and Use Case development.
• Experienced at Business process reengineering for improving the overall process flows in the ongoing projects. 
• Experienced in managing complex and complicated Projects implementing PM techniques.
• Proficient in interacting with Business Users to identify information needs and initiating process changes, creating Business Requirement Documents (BRD), Functional Requirement Specification(FRS), authoring narrative Use Cases, Use Case diagrams, Activity Diagrams and Sequence Diagrams.
• Experience in conducting Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customer.
• Experience in managing user stories within Sprint backlog and collaborating with product owners to define the scope during sprint planning meetings.
• Experience with user interface design including Prototype, storyboards and wireframes
• Strong understanding of project life cycle and SDLC methodologies such as Rational Unified Process (RUP), Waterfall and Agile.
• Advanced analytical and project management skills with excellent problem solving capacity, throughout SDLC.
• Expert in conducting Risk analysis, Impact analysis, Gap analysis to compare As - Is with To-Be Business Processes, identifying Cost Benefit analysis, Strategic Planning and SWOT analysis.
• Facilitated Change Management across entire process from Project Conceptualization to Testing through Project Delivery, Software Development, and Implementation Management in diverse Business and Technical Environments.
• Worked extensively on Business Process Improvement, preparing Training/User manuals and reporting.
• Experience in conducting User Acceptance Testing (UAT), documenting Test Cases, designing and developing Test Plans and Test Scripts.
• Expert in troubleshooting issues by writing SQL queries, retrieving and analysing the data.
• Highly motivated team player with Good Interpersonal Skills in Listening, Mentoring, Influencing, Conflict Resolution and Strong Communication, Written and Presentation Skills.
• Used MS tools extensively (Word, Excel, Power Point, Visio, and Project) for Calculations, Graphs, Analysis, Presentation and Documentation throughout the Projects.

TECHNICAL SKILLS:

Business Intelligence: Tableau, Salesforce Analytic wave, google analytics

Languages: C, C++

Testing, Requirements/Defect Tracking, Version Control Tools: JIRA, Rational, HP Quality Center.

Methodology: Rational Unified Process (RUP), Six Sigma, Waterfall, Agile

RDBMS: MS Access,, MYSQL, Oracle 9i/10g(SQL), SQL Server

Design Tools: MS Visio, Smart Draw, Invision, Just in Mind, Balsamiq Mockups

Project Management Tool: MS Office Suite, MS Project, MS Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

Responsibilities:

• Conducted interview with users of their current Portico system to gather requirements and use cases for the new UI to be built.
• Created comprehensive BRD outlining the requirements gathered.
• Created User interface wireframes, and interactive prototypes.
• Acted as a liaison between the users and the developers to resolve any questions or issues that arises.
• Worked with the users during the acceptance test phase to document issues and report back to the development team and management.
• Developed training document and conduct workshops to guide the users on the application/system designed.
• Extensively worked on the content management strategies for client and presented prototype UI designs to illustrate the same.
• Implemented AB testing methodology for identifying the critical aspects of product design and strategies.
• Used sql queries to develop Symantec layer of data from the oracle database.
• Used tableau to analyse the current consumption of client data and presented strategies to stakeholders for reaching the target goals via dashboard and stories.
• Identified gaps in workflows and reengineer process flows for optimized results and workarounds.

Environment: MS Project, MS Visio, MS Excel, Tableau, Oracle SQL, MS Office Suite, Justin Mind, Balsamiq, Invision,, JIRA, Agile.

Confidential, Atlanta, GA

Business Analyst 

Responsibilities:

• Interviewed Business Users to gather Requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis
• Performed business using case wise modeller
• Thoroughly studied the requirements for the process re-engineering
• Involved in creating PNR records, passenger records, with unique reference number.
• Developed models to project revenue and costs to support budget forecasting and strategy development. Prepared standard monthly reporting.
• Ensured financial statements are accurately stated via in-depth review/analysis of system generated revenue and expense activity reports.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Provide timely and detailed assistance for travel consumers to achieve full revenue potential by providing technical support to participating distribution channels Internet and GDS systems.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Manage effective communications with internal/external customers in the determination/ resolution of Distribution Services/GDS helpdesk issues.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio .
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements using UML.
• Designed and developed Use Cases and UML models using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules

Environment: Microsoft Office Suite, Case wise modeler, Web Services, Borland Caliber RM, Unix, Documentum, Windows NT/XP, SQL, VBScript, Business Objects, Test Director, Load Runner

Confidential, San Francisco, CA

Responsibilities:

• Collaborated with product owner in defining high level requirements for product backlog.
• Created a sprint backlog for each sprint and defined user stories.
• Collaborated with scrum master and the team throughout the sprint to implement the user stories.
• Conducted and led sprint review meetings to walkthrough product owner on the functionalities developed.
• Worked with stakeholders in maintenance, e-marketing and technology to document gap analysis document.
• Conducting Risk analysis, Impact analysis, competitor analysis to facilitate To-Be Business Processes, identifying SWOT and Cost Benefit analysis.
• Prototyped User Interface (UI) for application on different platforms- Desktop, Tablet and Mobile.
• Extracted and documented business processes for HD-Asia.
• Created user stories, use cases, test cases, test plans.
• Created a business process design document for definition of capabilities for Digital Asset Management, Multi-Channel Web Content Delivery Management, Digital Marketing capabilities, and common capabilities.
• Created interview questionnaires and templates for in-person, phone and video client meetings
• Scheduled JAD sessions with stakeholders and strategists to provide a definite direction and strategy to promote the brand name Confidential and capture the market.

Environment: MS Project, MS Visio, MS Excel, MS Office Suite, JIRA, mobile applications, Agile.

Confidential, Tyler, TX

Business Analyst

Responsibilities:

• Studied existing business application and processes, gathered end user requirements.
• Worked closely with stakeholders, Project Mangers, Designers, Architects and field engineers for requirements gathering.
• Identified end to end requirements for all systems and business units that are impacted by the project.
• Acted as a liaison between developers, architect, QA team and end users.
• Translated the business/end-user requirements to functional requirements that are traceable, testable and explicit through workflow changes.
• Developed Storyboard design for the Process flows.
• Developed the process flow diagrams, followed waterfall methodology for the entire SDLC.
• Conducted and led several walkthrough sessions for various audience.
• Experienced in handling packaged application and integrating Commercial off the shelf (COTS) applications using brown field methodology.
• Established and maintained traceability matrix until business requirements were signed off.
• Collaborated with Quality Analysis team in creating test cases.
• Developed Test plan and test Scenarios.
• Handled complex Cross References/Testability/Feasibility analysis documents for the devices to be tested by VRAD and provided prototype model which helped the developers and tester in readability and debugging of the application.
• Acted as central point of contact for various cross functional teams within SPEA and end clients.
• Scheduled JAD sessions with stakeholders and strategists to provide a definite direction and strategy to future state for the SPEA.

Confidential, Menomonee Falls, WI

Responsibilities:

• Facilitated meetings to collect requirements from system users and prepared business requirements that provided appropriate scope of work for technical team to develop prototype and overall system.
• Involved in gathering, documenting and verifying business requirements.
• Responsible for Supply Chain Management system, Order Management system and Point of sales system involved in the project.
• Worked under guidance of Pega Systems Engagement Lead to size the project and dividing the scope into appropriate iterations
• Worked closely with Supply chain analysts, stakeholders and SME’s for requirements gathering.
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Translated user requirements into business requirements that are testable and traceable through business and functional requirements and/or workflow changes.
• Defined the timeline for gathering business requirements.
• Developed the process flow diagrams, followed waterfall methodology for the entire SDLC.
• Established and maintained traceability matrix until business requirements were signed off.
• Conducted and led walkthrough sessions.
• Created test files and analysed test results using MS-Excel.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Developed a Business Acceptance testing strategy and plan.
• Worked on the Mobile Application for IOS wherein I gathered product requirements for the Confidential ’s charge account.
• Owned issues resolution and worked as a liaison between Business and IT for clarification of the project business requirements and change controls. Involved in project status meetings, QA review meeting, and System test meeting and coordinated and facilitated the execution of User Acceptance testing.

Environment: MS Project, MS Office Suite, Agile, HP Quality Centre, ERP, Oracle, mobile applications, MS Access, MS Visio.

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Worked on Agile Methodology.
• Conducted workshops to present Content Strategy to Harley-Davidson and associated stakeholders across globe
• Created interview questionnaires and templates for in-person, phone and video client meetings
• Facilitated workshop presentations for different audiences- Production, IT, Marketing and identified the project scope
• Elicited and documented functional/non-functional requirements into BRD and requirement matrix by interviewing on-site and off-shore, internal and external stakeholders and acquired sign-offs
• Worked extensively with team of content strategists to document workflows for CMS
• Prototyped User Interface (UI) for application on different platforms- Desktop, Tablet and Mobile
• Extracted and documented business processes for HD-Asia, Europe, Middle East, Australia, Latin America, HD Museum, Women Riders Club, Harley Owners Group and Model, Year.
• Created user stories, use cases, test cases, test plans and performed User Acceptance Testing (UAT)
• Directly worked with clients for product launch and strategy based on nature and accessibility of client data
• Worked closely with BAs on team to outline content strategies for design and implementation
• Created a technical design document for definition of capabilities for Digital Asset Management, Multi-Channel Web Content Delivery Management, Digital Marketing capabilities, Digital Commerce and common capabilities
• Scheduled JAD sessions with stakeholders and strategists to provide a definite direction and strategy to future state for the brand name Harley-Davidson
• Conducted one on one interview sessions and group workshops to analyse gaps in existing business processes
• Worked with stakeholders of maintenance, e-marketing and technology to document gap analysis document
• Created functional sitemap using MS Visio for the sites of H-Dnet.com, RIDE and Harley-Davidson Museum
• Conducted JAD sessions and requirements gathering sessions with other stakeholders, SMEs, off-shore teams and on-site technology and business managers (internal and client side)
• Worked extensively with tech team and UI Architects for documenting current architecture of WebSphere Portal (WS Portal).
• Wrote user stories, use cases, test cases and test plans.
• Worked with content strategists to define user roles and setting permissions (Content creator, editor, reviewer, author) based on Content Management Life Cycle
• Conducted UAT sessions for Harley-Davidson stakeholders worldwide
• Analyzed current state workflows and recommended future state workflows based on CMS-CQ implementation
• Supported project throughout solution development life cycle, from establishing vision to staging and support
• Worked with the offshore QA team to outline effective testing plan and test cases
• Acted as central point of contact for various cross functional teams within Sapient Nitro and end clients.

Environment: CMS- Adobe CQ5, UAT, SQL, MS Visio,, HP Quality Center, and MS Office