PROFESSIONAL EXPERIENCE:

• IT professional seeking a senior level position specializing in Business Analysis, Project Management, Workflow Analysis, Agile, Process Improvement, Data Warehousing, and Operations. Solid background in elicitation and documentation of business requirements, functional requirements, and business workflows (Visio).
• Domain knowledge of software development, HIPAA, Sales & Marketing, managed care, Mortgages, and all phases of the systems development life cycle (SDLC). Experienced team leader and project manager - including leading cross functional business teams.
• Detail oriented, organized, experienced in ReqPro, ClearCase, Documentum, SharePoint, Salesforce, FACETS, Scrum, TFS, Rally, JAD, SQL, Access, Caliber, Test Director, KANBAN, and all MS Office applications.
• Outstanding presentation and facilitation skills.
• Over 20 years progressive professional experience, in pharmaceutical, healthcare, insurance (EDI Claims), financial services (20 years total IT).

EXPERTISE AREA:

• Data Warehousing
• Data Analysis
• BI Tools
• Salesforce
• Workflow
• SharePoint.

PROFESSIONAL EXPERIENCE:

Lead Business Analyst

Confidential

Responsibilities:

• Short term assignment was scheduled to end Jan 2016. Extended until present.
• Overall project is the integration of SFDC, ServiceMax, and Zuora.
• Work closely with business SME’s from a variety of functional areas - Contracts/Sales, Finance/Billing, Customer Care, and more.
• My role was to understand the current workflow and document the workflow requirements for the integrated product (Qforce).
• Intense workflow analysis to write both business requirements and functional requirements (use cases) for the main flow and the various alternate paths. Fast paced environment with priorities changing constantly.
• Keywords: Workflow analysis, functional design, SFDC, Customer Portal, Contracts (Agreement) workflow, amendments, e-commerce.

Lead Business Analyst

Confidential

Responsibilities:

• Short term assignment to back fill for a BA traveling outside of US. Manager hoped to keep my position permanent to augment his staff upon the BA’s return. (Funding not available).
• Confidential Spotlight is the advertising division of Confidential . As such many reports and metrics are required for the sales leaders.
• Work closely with a variety business SME’s to understand and document their reporting requirements.
• Create functional level requirements and conduct review with project team (developers, testers, business SMEs).
• Work closely with QA and lead UAT.
• Project Management duties as assigned.

Business Architect/Functional Designer

Confidential

Responsibilities:

• Project based work designing and implementing Xerox automation workflow tools to significantly reduce throughput times by automating and consolidating manual processes at client sites (mostly Medicaid/Medicare claims, crossover claims, MMIS).
• Lead project teams through requirements and functional design.
• Workflow analysis to create BA and other project artifacts. SharePoint workflow projects.
• Facilitate work sessions with business owners, developers, QA to gather requirements, design, and implement requirements.
• Lead UAT.

Keywords: MMIS, Medicare, Claims, Encounters, SharePoint, TFS, Automation Tools.

Lead Business Analyst

Confidential

Responsibilities:

• Lead requirement session for Global Contract Storage & Maintenance Project.
• Create functional requirement/use case specifications for new functionality.
• Reverse engineer into requirement/use case specifications for existing functionality.
• Conduct walkthrough review of functional requirements.
• Work closely with business owner(s) and technical lead.

Keywords: Salesforce, Apttus, SCM, Contracts, Agreements, SOW.

Management Consultant/Process Lead/Project Manager

Confidential

Responsibilities:

• Establish project process, deliverables and standards blending standard SDLC and Agile.
• Lead requirement sessions for financial services systems (web based system)
• Lead projects and ensure communications between all team members.
• Create Functional Requirements and other BA artifacts.
• Create and manage project plan.
• Establish ticket (bug issue) process.
• Assist with QA and retesting efforts.

Lead Business Systems Analyst

Confidential

Responsibilities:

• Lead requirement sessions (JAD) for large and complex functionality.
• Lead discussions in scrums and sprint grooming in provider information management team.
• Create user stories in Rally, sprint grooming and daily time updates to Rally.
• Achieved goals in Agile environment
• Elicit, gather, and document clear functional requirements.
• Several projects converting mainframe applications to web based systems.
• Create and revise user stories working with development, designer, scrum master.
• Provided analysis and specifications for provider solutions and systems.
• Keywords: Agile, scrum, sprint, healthcare, provider, healthcare exchange. FACETS, Healthcare Exchange, Medicare, Claims.

Lead Business Systems Analyst

Confidential

Responsibilities:

• Lead requirement sessions for large and complex functionality.
• Work on rapid response projects in agile environment (scrum, KANBAN).
• Elicit and gather requirements from business SME’s representing cross functional groups within the organization.
• Create functional requirements for web based client facing interface.
• Perform data mapping with 3rd party vendor.
• In-depth analysis of complex financial system.
• Assist in resolution of production defects and enhancements.
• Work closely on project team with business owners, technical leads, developers, project managers, and testing group.

Lead IT Business Analyst/Project Manager

Confidential

Responsibilities:

• Lead project teams for a variety of Clinical Trials applications
• Served as Business Analyst, Project Manager, Product Owner/SME.
• Lead requirements discussions for new functionality with business teams.
• Create user stories in TFS (Team Foundation Server)
• Daily updates to TFS
• Elicit and gather requirements by drawing out business owners (operations).
• Create process flows for new or existing functionality
• Create UI mockups.
• Create most SDLC documents required for Validation including - Business Objectives and Requirements, Functional Requirements, Change Control, Risk Assessment.
• Data mapping from 3rd party software
• Create and maintain project plan and provide overall leadership for IT project team - designer, developer, tester, QA/QC.
• Mentor less experienced Business Analysts.
• Responsible for assignment and general management of all issues in bug tracker.
• Manage all project communications to internal stakeholders.
• Accountable for project progress to Senior IT Director and VP of IT.

Manager, Business Analysis and Project Management

Confidential

Responsibilities:

• Main Projects: Insurance Plan Administration, Medical Underwriting, Contract Management
• Key team member in design and creation of Data Warehouse.
• Plan Admin: employee and employer enrollment, plan design, classes of benefits, enrollment changes, employee spouse, dependent and demographics, voluntary benefits, coverage(s) selected, employee/employer billing and contributions.
• Manage and mentor direct reports (BA’s) and indirect reports (PM).
• Mentor requirements planning sessions.
• Perform quality audits to ensure requirements meet high standards of clarity, accuracy, and usability for the Client, Development, and QA.
• Work with vendors and data architect to create data warehouse.
• Establish and mentor SDLC, requirements traceability (RTM), and other processes.
• Create templates and ensure they are being used consistently.
• Ensure all Governance standards are met.
• Meet with BA’s regularly to assist, mentor, and assure on task.
• Meet with stakeholders to ensure they are satisfied with BA’s and requirements.
• Provide estimation for analysis work on all Portfolio projects (PMO).
• Guide project managers when appropriate.
• Provide on-going training and skills improvement to BA’s.
• Establish requirements process (within SDLC) for BA’s and requirements.
• Manage and allocate BA resources to all Portfolio projects (web based systems)
• Participate in the organization IT direction and roadmap.

Lead Technical Business Analyst/QA Analyst

Confidential

Responsibilities:

• Perform data analysis within Oracle Business Intelligence application and SQL.
• Work with DBA’s to create Data Warehouse.
• Gather report requirements from Finance and Marketing groups. Perform gap analysis.
• Create Functional Specification Documents for business reports.
• Work closely with business and technical staff to create data warehouse for use in BI.
• Create and execute test scripts. Heavily involved in QA and lead UAT.
• Keywords: Oracle BI, Pharmaceuticals, Finance, e-Room.

Lead Business Analyst/ Business Architect

Confidential

Responsibilities:

• Create and implement SDLC process and associated document templates.
• Lead requirements gathering work sessions for new convention product.
• Author use cases, use case diagrams, and all BA artifacts.
• Serve as both project manager and business architect within GEL.
• Keywords: Convention Management, Pharmaceutical Advertising, SharePoint.

Senior Business Analyst

Confidential

Responsibilities:

• Short term project to lead requirements gathering and selection of Reporting Tool.
• Worked closely with SME’s and developers to document specifications.
• Heavy use of Documentum and eRoom.

Senior Business Analyst

Confidential

Responsibilities:

• Lead requirements sessions for mortgage financial remediation project.
• Write requirements and help define processes for mortgage/refinance financial application.
• Present to business users, technical groups, and management team.
• Work closely with designers, developers, testers, project managers, etc.
• Participate in daily scrum sessions and regular review sessions.
• Review test plans, advise QA, contribute to data dictionary, use SharePoint.
• Keywords: Office of Thrift Supervision, Mortgage, Loan Origination, Refinance, Lending.

Senior Business Analyst/Implementation Lead

Confidential

Responsibilities:

• Lead the business requirement gathering process for all assigned Wyeth Departments.
• Create business requirements template and customized process for the project.
• Effectively document business flows, issues, and requirements specifications.
• Serve as functional expert on AMS (Agreement Management System) and primary point of contact between the business unit and Agreement Management Center.
• Overall implementation specialist to investigate issues prior to departmental rollout.
• Project documents managed through e-Room.

Senior Business Systems Analyst

Confidential

Responsibilities:

• Create use cases related to the document library for this Documentum global wealth platform.
• Suggest process improvements and enhancements to current methods and documentation.
• Participate in component testing and integration testing using TestDirector.
• Monitor bug fixes via PVCS Tracker system, working closely with development and QA.

Business Systems Analyst

Confidential

Responsibilities:

• Using RUP and SDLC methodologies, gathering user and system requirements for this national eCommerce company. Artifacts include: Functional Requirement Specifications, Integration Specifications, Use Cases, Activity Diagrams, Business Process Flows, and more.
• Coordinate and conduct requirements work sessions with internal SME’s, partner SME’s, product managers, and business partner leads.
• Work closely with internal and external business process areas, including: shipping, order management, reporting, customer service, EDI, online business management, marketing, etc.

Business Systems Analyst

Confidential

Responsibilities:

• Business Analyst and Project Management responsibilities which include requirements elicitations, writing detail requirements documents, use cases, swim lanes, etc. and overall leading of cross-functional project teams from product concept through analysis.
• Work closely with business owners including: product management, marketing, business architects, designers, developers, Rx data management, and the statistics group.
• Confidential (in part) gathers prescription data from suppliers and creates products and reports for a variety of pharmaceutical and healthcare related companies.
• Created detail requirements for new products, reports, processes, and data streams.

Business Systems Analyst

Confidential, Malvern, PA

Responsibilities:

• Responsibilities were to elicit requirements, construct use cases, and coordinate work with upstream and downstream groups for this very complex healthcare financial system (Soarian Financials). Tools used include ClearCase, Rational Rose, CaliberRM (traceability tool), TestDirector, and Visio. Progressive experience with RUP methodology and UML.
• Collaborate with system architects, product management, and development organizations to create detail requirements for new functions or enhancement of existing functionality.
• Collaborate with QA team to ensure thorough test cases for system and regression testing.
• Engage in integration testing, system testing, and regression testing.
• Led cross team effort to design General Ledger and Accounts Payable interfaces.
• Analysis focused on all types of Reimbursement functions.
• Actively participate in creation and review of marketing requirements and solution requirement specifications by working with System Architects and Product Management.
• Initiate and facilitate work sessions with stakeholders and development team members.
• Decompose high-level requirements into use cases/functional specifications.
• Facilitate work with developers, UI developers, documentation, testing, project planners and education teams, and other SME’s. Assist product support and product installers as needed.
• Proven self-starter and leader with an emphasis on quality and customer satisfaction.
• Effective communicating with technical and non-technical staff.
• Training includes: Rational Rose, RUP Methodology, UML, OO Design, ClearCase, PeopleSoft, Mercury TestDirector, and Primavera Progress Reporter.

Reporting Product Development Manager

Confidential, Wayne, PA

Responsibilities:

• Managed Reporting Product department (staff of 5) and led all analysis, development and testing efforts for this medical management software company, using Crystal Reports and PL/SQL (client/server and web). Managed project schedule, milestone, and dependencies by collaborating closely with Product Management and QA.
• Key team member in design and creation of Data Warehouse.
• Responsible for gathering customer requirements and creating functional and detail specifications. Managed customer reporting product training.
• Successfully met release deadlines for new reporting software and the data dictionary.
• Led cross-team, bi-coastal effort for reporting in Data Warehouse (Oracle) project.
• Successfully implemented a Help Line for our customer developers.
• Assumed product management responsibilities for this product that included reaching out to customers for enhancement ideas. Fostered positive relationships with customer base.
• Led vendor selection for new business information (BI) tool and also for EDI product.
• Worked closely with Account Management, Technical Support, Marketing/Sales, Product Management, Data Architect, and Client Services.
• Involved with creating use cases, data modeling (Erwin), ETL, EDI, RUP methodology.

Technical Project Leader/Senior Business Analyst

Confidential

Responsibilities:

• Led effort that streamlined billing processes by automating claim functions via electronic methods. This entailed working closely with Business Owners and Payer EDI groups.
• Project leader for highly visible EDI project necessary for third party claim processing. Led vendor selection, customer requirements gathering, working with business owners and other SME’s, created and documented process and SLA, managed project plan and all milestones, and oversaw implementation.
• Led cross team interviews to gather requirements and documented workflow analysis.
• Successful project leader in utilizing imaging to drastically reduce cycle time in remittance application process. Led all aspects of the SDLC through implementation and training.
• Gathered requirements through extensive customer interviews (business owners) and created outstanding functional design specifications from large, cross-functional teams, technical and non-technical SME’s and end-users.
• All projects entailed process improvement/re-engineering of existing methods.
• Other experience: EDI healthcare billing transaction sets, Medicare/Medicaid Claims.

Senior Business Analyst/Reporting Manager

Confidential

Responsibilities:

• Participate closely with IT to create data warehouse for pharma marketing data.
• Lead analyst in effort to migrate pharmaceutical sales data to a data warehouse.
• Business partner with District Sales Managers, National Account Managers, and other key sales managers to produce pharmaceutical marketing reports using DDD/ Confidential data.
• Represented the end-user for sizeable system development projects.
• Led and managed technical projects including two system migrations. Development included: SQL, ACCESS, FOCUS, Impromptu/Powerplay.
• Responsible for working closely with sales management to gather requirements and in developing, creating all test plans and testing of these reports.