Business Systems Analyst Resume
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Chantilly, VA
SUMMARY:
- A full - time leadership or management position to utilize my proven skills, knowledge, and experience in the following: Information Data Assurance, Financial Contracts, National Security Compliance practices, Forensic Research, Forecasting Research, Quality Assurance.
- Researched and resolved issues/project/assignments using SQL, Microsoft Office Suite and other internal and biller proprietary applications
- Implemented database updates from financial institutions and merchant requests.
- Created and developed a training manual for file conversions.
- Created and presented training sessions for 10+ department staff in using Remedy, SalesForce and JIRA issue tracking software.
- Created and presented training sessions for 10+ department staff in using the necessary protocols for requesting, generating, and securing transmitted/received data.
TECHNICAL SKILLS:
- Microsoft Office Suite
- Google based applications
- Lotus based applications
- Issue Tracking Software (SalesForce, Remedy, Jira)
- Microsoft SQL Server Management Studio and Oracle SQL Developer
- Java based applications
- MasterCard Connect
- SharePoint
- Business Objects
- Secure FTP file transfer applications
PROFESSIONAL EXPERIENCE:
Confidential, Chantilly, VA
Business Systems Analyst
Responsibilities:
- Utilized information system applications, focusing on database systems.
- Processed a series of SQL queries to research and consolidate data for a proposal re: Confidential, this saved 8 work hours.
- Used Structured Query Language (SQL) to construct data queries and verify client requirements.
- Using SQL, independently generated the North American data every month for Confidential, Confidential, and other high volume clients. Transmitted the encrypted data via a secure FTP transmission. This saved a minimum of 5 work hours every month.
- Reviewed various forensics to identify and consolidate duplicate data, as well as increased the electronic rate.
- Researched and resolved an assigned case involving redundant and invalid data listings within multiple databases. This saved a minimum of 5 work hours.
- Translated strategic planning objectives into tactical processes.
- Tasked with determining the validity of miss-filed, expiring client contracts. After accessing the missing contracts, researched and cataloged each of the contract documents within the database for future reference.
- Recommended procedural or systemic enhancements to improve database integrity.
- Assisted Integration and Accounts Management in creating a remote online tool and instructions, Quotien Remote Control/QRC, for our clients. This resulted in giving clients greater autonomy and continues to save multiple work hours going forward.
- Identified and suggested additional training opportunities and procedural improvements.
- Revised an enhanced procedure of scrubbing data files within multiple databases, trained my team on the new process.
Confidential
Senior Associate
Responsibilities:
- Central corporate point of contact of financial institutions.
- Managed updates and operated various corporate online products.
- Identified and addressed global issues and worked closely with other departments.
- Identified and suggested additional training opportunities and procedural improvements.
- Conducted employees monthly quality performance reviews.