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Business Systems Analyst Resume

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Chantilly, VA

SUMMARY:

  • A full - time leadership or management position to utilize my proven skills, knowledge, and experience in the following: Information Data Assurance, Financial Contracts, National Security Compliance practices, Forensic Research, Forecasting Research, Quality Assurance.
  • Researched and resolved issues/project/assignments using SQL, Microsoft Office Suite and other internal and biller proprietary applications
  • Implemented database updates from financial institutions and merchant requests.
  • Created and developed a training manual for file conversions.
  • Created and presented training sessions for 10+ department staff in using Remedy, SalesForce and JIRA issue tracking software.
  • Created and presented training sessions for 10+ department staff in using the necessary protocols for requesting, generating, and securing transmitted/received data.

TECHNICAL SKILLS:

  • Microsoft Office Suite
  • Google based applications
  • Lotus based applications
  • Issue Tracking Software (SalesForce, Remedy, Jira)
  • Microsoft SQL Server Management Studio and Oracle SQL Developer
  • Java based applications
  • MasterCard Connect
  • SharePoint
  • Business Objects
  • Secure FTP file transfer applications

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Business Systems Analyst

Responsibilities:

  • Utilized information system applications, focusing on database systems.
  • Processed a series of SQL queries to research and consolidate data for a proposal re: Confidential, this saved 8 work hours.
  • Used Structured Query Language (SQL) to construct data queries and verify client requirements.
  • Using SQL, independently generated the North American data every month for Confidential, Confidential, and other high volume clients. Transmitted the encrypted data via a secure FTP transmission. This saved a minimum of 5 work hours every month.
  • Reviewed various forensics to identify and consolidate duplicate data, as well as increased the electronic rate.
  • Researched and resolved an assigned case involving redundant and invalid data listings within multiple databases. This saved a minimum of 5 work hours.
  • Translated strategic planning objectives into tactical processes.
  • Tasked with determining the validity of miss-filed, expiring client contracts. After accessing the missing contracts, researched and cataloged each of the contract documents within the database for future reference.
  • Recommended procedural or systemic enhancements to improve database integrity.
  • Assisted Integration and Accounts Management in creating a remote online tool and instructions, Quotien Remote Control/QRC, for our clients. This resulted in giving clients greater autonomy and continues to save multiple work hours going forward.
  • Identified and suggested additional training opportunities and procedural improvements.
  • Revised an enhanced procedure of scrubbing data files within multiple databases, trained my team on the new process.

Confidential

Senior Associate

Responsibilities:

  • Central corporate point of contact of financial institutions.
  • Managed updates and operated various corporate online products.
  • Identified and addressed global issues and worked closely with other departments.
  • Identified and suggested additional training opportunities and procedural improvements.
  • Conducted employees monthly quality performance reviews.

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