SUMMARY:

• Skilled Business Analyst with 10+ year of experience in Financial, Banking, Communications and Health Care industries.
• Proficient in all phases of Requirements Management, including planning and estimation, requirements gathering, analysis, documentation and tracking and communication.
• Strong understanding and experience in various SDLC methodologies such as Iterative, Waterfall and Agile
• Experience in all types of solution approaches - custom development, COTS implementation etc. and solution domains- business applications, web services, infrastructure etc.
• Experience in evaluating gathered information, decomposing high-level information into details, separating presented user requests from the underlying true needs, and proposing solution ideas to meet the business needs.
• Adept at building solid relationships with clients; developing an awareness of Firm services; communicating with the client in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating and resolving potential conflicts.
• Ability to quickly develop business and functional knowledge and provide the required functional expertise to the project team throughout the software development phases.
• Strong experience in QA processes, standards and deliverables.
• Strong experience in managing large outsourced/vendor projects.

TECHNICAL SKILLS:

Processes/Modeling Language: Rational Unified Process (RUP), UML

Process Modeling and UI design Tools: MS Visio, Axure Pro

Quality Assurance: Test Director, Clear Quest, JIRA, ALM

Requirements Management: TFS, Requisite Pro.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Requirements Analysis and Testing Lead

Responsibilities:

• Lead multiple programs, in the capacity of Program Manager, managing analysis and testing areas for multiple work streams/projects within a program.
• Develop business and application domain for the business portfolios such as IT Infrastructure, Tax, Assurance etc., and utilized the knowledge for formulating proposals, business modelling, and product road mapping and resource selection.
• Lead Business Analysts team or have individual responsibility for applying analytical skills to determine and document accurate business requirements and present these requirements in a manner that is concise, measurable and flexible enough to meet project and stakeholder needs. Oversaw the documentation of requests or requirements by a team of Business Analysts, so that the requests and requirements are unambiguous, consistent and not in contradiction with each other.
• Develop/modify large, complex or mission critical information systems, including analysis and testing of business and user needs, and revising existing system logic difficulties as necessary. Used Waterfall or agile approach for project implementation depending upon project needs.
• Work on multiple Scrum projects documenting clear and concise user stories, user acceptance criteria to insure the vision of the product is correctly documented and understood by the developers and testers.
• Execute projects using agile methodology in the capacity of Product Owner. Lead user story documentation, product backlog grooming, sprint planning, sprint calls and sprint retrospective efforts successfully.
• Gather requirements using elicitation techniques such as Brainstorming, stakeholder interviews, focus groups, JAD sessions etc. to understand the business needs, progressively elaborate the needs into business and functional requirements and determine solution approaches.
• Perform detailed analysis of the business needs and create various requirements documents to effectively translate business needs into functional and non-functional requirements, use cases, user stories, process diagrams (using BPMN) and user interface specifications for all mediums (laptop and mobile devices).
• Act as an interface between Business Units, Technology Team and Support teams to provide necessary guidance and support for the product requirements.
• Create Requirements Traceability Matrix (RTM) to ensure full requirements coverage across the various phases of the project lifecycle.
• Review and validate test management work products, such as Test Plans, Test Scenarios, Test Cases and Test Results to ensure that the testing team has correct interpretation of system requirements and all the test scenarios and test steps are adequately captured.
• Review and manage defects during the test phases and act as a subject matter expertise providing necessary clarifications, prioritizing defects and identifying enhancements.
• Plan and lead UAT phase by creating UAT plans, documenting UAT Scenarios, working with the business team to execute the UAT and tracking UAT defects and enhancements requests.
• Work with vendors (onsite and off-site) as well as business stakeholders on specific projects in a team arrangement. Oversaw the vendor deliverables right from the project initiation to completion to ensure all the deliverables and activities are executed as expected.
• Provide timely feedback to project team members and vendor resources on the work performed on projects and provide necessary guidance for improvements.
• Provide necessary guidance to vendor resources on Requirements Management and testing procedure to ensure compliance with the firm standards.
• Provide necessary functional knowledge support to ensure a commonly agreed to and formal understanding is reached on the requirements.
• Work with PMs to prepare status reports and presentations to keep all levels of management and internal partners abreast of key milestones, alternatives, and potential risks.

Tools: Team Foundation Server (TFS), Requisite Pro, Quality Center, Axure Pro, Microsoft Visio, Microsoft Word, Microsoft Excel.

Confidential, Washington, D.C

Senior Requirements Analyst

Responsibilities:

• Collaborate with product owners and business stakeholders to formulate proposals for prospective projects.
• Review vendor generated deliverable such as SoUs and SOWs on vendor led projects to ensure their understanding of the project, scope of work and the estimated efforts for requirements and testing are in-line with project scope and meets the acceptance criteria.
• Work closely with the business stakeholders to document and map the current state of business processes and to translate the business needs into formal documented set of business requirements.
• Work closely with clients, technical resources (vendor and in-house) to ensure acceptance, quality and integrity of information.
• Provide necessary guidance to vendor resources on Requirements Management and Testing procedure to ensure compliance with the firm standards.
• Provide the necessary functional knowledge support to ensure a commonly agreed to and formal understanding is reached on the requirements.
• Review requirement deliverables developed by the vendors to ensure the requirements are complete, clear and unambiguous.
• Review and validate test management work products, such as Test Plans, Test Scenarios, Test Cases and Test Results to ensure that development vendor and testing team have a correct interpretation of system requirements.
• Responsible for planning and leading User Acceptance Testing.
• Work with PMs to prepare status reports and presentations to keep all levels of management and internal partners abreast of key milestones, alternatives, and potential risks.

Tools: Requisite Pro, Quality Center, Axure Pro, Microsoft Visio, Microsoft Word, Microsoft Excel.

Confidential, Washington, D.C

Lead Requirements Analyst

Responsibilities:

• Worked with the project manager, business visionaries, end users, IT architects and project sponsors to document the product vision and project scope.
• Worked with the stakeholders to elaborate the scope, prioritize and categorize business requirements.
• Documented the business needs in clear and concise manner in business requirements specification document.
• Created Requirements Management Plan detailing the requirements elicitation techniques that will be used, deliverables or work product that will be created and timelines for completing high levels tasks in requirements analysis phase.
• Performed GAP analysis between the AS-IS and TO-BE systems to identify the deficiencies of the current system and requirements for the proposed system.
• Participated in Estimation meetings to provide estimates for requirements analysis.
• Participated in Resource Management meetings to allocate BA resources as needed.
• Used requirements gathering techniques like Joint Application Development (JAD) sessions, Brainstorming, Modeling to elicit, review and validate requirements.
• Moderates divergent viewpoints and help build consensus among those involved appropriate to the project assignment, processes, and procedures.
• Transformed business and high level functional requirements into detailed functional requirements specifications, system context diagrams, UML use cases, activity diagrams, sequence diagrams and state chart diagrams.
• Used requirements management tool 'Requisite Pro' for documenting, prioritizing and baselinining requirements. Traced Use Cases back to functional requirements and high level business requirements using Requirements Traceability Matrix to ensure complete coverage.
• Documented Decision Tables and Business Rules for the business rules engine.
• Created wireframes detailing the screen flows, navigations, and screen elements using Axure Pro (Prototyping tool).
• Created Logical Data Model and Data Dictionary for data used in the system.
• Delivered ongoing written and verbal communication such as status reports, progress reports and documentation to project team and stakeholders.
• Participated in Technical Walkthroughs to ensure that the technical design properly reflects the business functional needs.
• Reviewed Test Cases to ensure test cases are accurate and include all possible scenarios.
• Represented analysis team in meetings dealing with issues concerning the project;
• Provided necessary support in User Acceptance Testing. Documented recommendations from business users and prioritized defects and enhancements.
• Documented Change Requests, communicated the changes in timely manner and updated existing requirements documentation as and when needed.
• Created Documentation for Training and Help Desk teams.
• Interacted with Process Improvement team from time to time to recommend and finalize changes to existing (use case, functional specification, business requirements) templates based on the business needs.
• Helped Service Specialists to resolve claims or enrollment related inquiries from BCBS plans all over US.

Tools: Requisite Pro, Quality Center, Aure Pro, Microsoft Visio, Microsoft Word, Microsoft Excel.

Environment: Mainframe, JAVA/J2EE, Windows, SQL, UNIX, Web Logic Server, Web Methods, Microsoft Office Share Point Server (MOSS), SQL Server.

Confidential, Washington, D.C

Business Analyst

Responsibilities:

• Worked with the SMEs to understand the project scope and the business needs.
• Participated in estimation workshops to provide an initial estimate on the number of hours required for analysis and documentation.
• Conducted stakeholder analysis to identify the key stakeholders of the system.
• Created the requirements management plan for the requirements analysis phase of the project.
• Performed Gap Analysis on the AS IS and TO BE systems in order the elaborate on the project scope and identify the business and functional requirements.
• Conducted sessions with the SMEs to elicit functional requirements using requirements gathering techniques like interviews, process previews, storyboarding etc.
• Documented and prioritized the requirements in requisite pro.
• Created activity diagrams, process maps, and data flow diagrams to provide a better visual representation of the system to be built.
• Developed Screen flow diagrams, UI mockups and detailed UI specifications in Axure Pro and Microsoft Visio.
• Identified the use cases through use case workshops with the SMEs and develop use case models and detailed use cases.
• Conducted requirements walkthroughs with developers, testers and stakeholders.
• Reviewed requirements, design specifications, and test cases to identify interdependencies, ambiguities and/or omissions, and make suggestions to improve artifacts and ensure usability.
• Created and maintained Traceability Matrix to ensure all requirements are covered.
• Played a key role in the evaluation of change requests to insure they are properly integrated with existing application functionality or recommend modifications that will be consistent with the direction of the application.
• Acted as liaison between developers, testers, SMEs to clarify the requirements throughout the project lifecycle.
• Identified and documented issues, risk and Gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Worked closely with the SMEs to understand and meet their needs by incorporating new functionality and features into the systems using Change Requests (CR)
• Assist in unit testing and system testing, as needed, to assure a quality implementation in production.

Environment: Requisite Pro, Asp.Net, Quality Center, Windows, SQL, UNIX, Microsoft Visio, Axure Pro, Web Logic Server, Web Methods, Microsoft Office Share Point Server (MOSS), SQL Server.

Confidential, Reston, VA

Sr. Business Analyst

Responsibilities:

• Gathered business requirements by means of business user interviews, JAD sessions and then converted the requirements into Functional Requirements Specification (FRS).
• Worked as a liaison between business users and development team.
• Analyzed Business Requirements and created Use Cases, Use case models, Activity Diagrams and Sequence Diagrams using StpBA Storyboarding tool.
• Constructed screen flow diagrams, screen layouts, screen mockups and screen specifications
• Mapped data elements from the User Interface to DB tables.
• Conducted the FRS reviews and walkthroughs with designers, developers and stakeholders.
• Held regular meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Identified and documented issues, risk and Gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Worked closely with the client base to understand and meet their needs by incorporating new functionality and features into the systems using Change Requests (CR)
• Created and maintained Traceability Matrix.
• Collaborated with the Quality Assurance team to develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Performed back end testing of the application using SQL Queries.
• Used JIRA for tracking defects, enhancement requests, assign work activities and assess the real status of project throughout the life cycle.

Environment: StpBA, J2EE, JIRA, Oracle, Windows 2000, SQL, UNIX, Microsoft Visio, JSP, Web Logic Server, Web Methods.

Confidential, MD

Sr. Business Analyst

Responsibilities:

• Met with users and stakeholders to understand the problem domain, gathered business requirements, performed gap analysis, and documented findings
• Understood and articulated business requirements via user interviews
• Interviewed business area experts, capturing each requirement in a language understood by both business users and developers and technical leads
• Created Functional Requirement Specifications (FRS) and User Requirement Specification (URS) for the Web-based application
• Created use case, activity, sequence, and data flow diagrams.
• Interacted extensively with the end-users, business owners, project managers, and testers.
• Managed the change request process and analyzed defects
• Interacted with the users to ensure meaningful development of the UAT test scripts and simulated real time business scenarios.
• Wrote complex SQL Queries to performed backend testing of the application.
• Worked with the members of the testing team to develop functional test cases to ensure requirements coverage

Environment: Visual Basic, Oracle, MS-Project, MS-Visio Windows 2000 Server, Windows 2000, Rational Test Suite, SQL server

Confidential

Business Analyst

Responsibilities:

• Conduct meetings with users and other stakeholders to elicit, organize and document the requirements.
• Facilitate Joint Application Development (JAD) sessions for communicating and managing expectations with Business Users and to understand thoroughly the business requirements which need to be incorporated in the application.
• Analyze the requirements and converted them into User Cases and Non Functional Requirement Specifications for the designers and developers to understand them as per their perspective.
• Design and develop Use Case Diagrams, Activity Diagrams, and Sequence Diagrams for the application.
• Use the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle.
• Facilitate GAP analysis of AS IS and TO BE systems to make sure all the requirements are covered.
• Create and manage the change request process and analyzed the impact of the change request on the application.
• Interact with the users to ensure meaningful development of the UAT test scripts and simulated real time business scenarios.
• Write SQL Queries to perform backend testing of the application
• Document and report the progress to the management on an ongoing basis.
• Use Rational Clear Case, a Configuration Management tool, to maintain different builds of the application with description o the all the changes and versions.
• Use Rational Clear Quest to maintain and track the requested enhancements and changes by the stakeholders

Environment: Rational, J2EE, Clear Quest, DB2, Windows 2000, SQL, UNIX, Visio, JSP, Web Logic Server.

Confidential

Business Analyst

Responsibilities:

• Interview business area experts by asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Develop Use Cases, Activity Diagram, and Sequence diagrams, document scenarios that enable developers and other stakeholders to understand the business process
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Identify and clearly define functional issues and support IT development staff throughout the design, development, unit testing, and implementation phases of the software development life cycle.
• Responsible for maintaining a requirements traceability matrix across all deliverables of the project.
• Perform GAP Analysis for new functionality requirements and prioritized them based on the business needs
• Conduct walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product and ensured that the developers were updated
• Responsible for interacting with the developers to explain the proposed changes and understand the system requirements to handle these changes
• Responsible for maintaining the minutes of all the requirement gathering sessions

Environment: J2EE, Web Logic, XML, Visio, Dimensions, Rational Requisite Pro, MS Excel.